2016-11-09 munich airport services

International Business

Munich Airport

International Business Portfolio

1©

2016 F

lughafe

n M

ünchen G

mbH

Munich Airport as Your Partner from Design to Operations

© 2016 Flughafen München GmbH2

Shaping your airport of tomorrow

Tailor-made consulting

services delivered by a

successful, competent, and

experienced technology-

driven, full-service airport

operator.

Full support from design to

operation out of one hand.

Consulting

More than 65 years of efficient

airport management, unique

best-practices and innovative

solutions guarantee added value

to the entire lifecycle of your

airport.

Our clients are friends and we

want to support on a partnership

and long-term basis.

Management Training

Munich Airport Academy

offers all training courses as

standardised courses at

Munich Airport or tailored to

your specific needs.

Best practice support is

guaranteed.

The International Business Division of Munich Airport

Your Strong and Experienced Partner


65 years of airport

planning,

expansion and

management

20years of

international

consulting

experience

40successful projects

delivered

in over 30

countries

Tailor-madeconsulting services

in all airport

business areas out

of one hand

Full support throughout the

entire airport

lifecycle – from

planning to

operations

€ 9.3mtotal turnover

Expertisegained from daily

airport operations

and various

international

projects

70 Highly skilled experts with extensive

operational know-how in all airport

business related areas

Terminal Design

Customer Experience

Perfection Meets Efficiency

Know-how in all Airport Related Business Areas from Design to

Operations

• Integrated business model keeps all know-how of planning,

operations and management in-house.

• We share best-practices, know-how and expertise in

planning, construction, operations and management with

our business partners.


VIP Services

Master Planning

Ground Handling Training

Cargo Operations

Airport City

Retail F & B

IT Operations Security Airside Operations Baggage Operation

Airport OperationsParking

Maintenance

Excellence in all Airport Business Areas


Passenger Services

• Passenger Guidance & Information

Services

• VIP Services

• PRM

• Meet & Greet

• Medical Services & Airport Clinic

HR Development/ Training

• HR Management

• Training need analysis

• Training concept development

• Training deployment

• Leadership & staff training

Airport Development

• Business planning

• Business strategy management

• Master planning

• Terminal simulation

• Capacity planning

• Infrastructure planning and set-up

Operational Services

• Management of daily operations

• Process planning and

reengineering

• A-CDM

• Total Airport Management

• Resource planning and

management

Best in class training concepts to establish a

competent workforce

Continuous modification of the airport masterplan according

to future needs and trends

Excellent service provision and high quality of passenger

experience

Continuous improvement of operations to increase

efficiency



Integrated Ground Services

• Ground, Passenger & Cargo handling

• De-icing services

• Push back services

• Baggage handling services

• Planning, dispatch and control of the

physical service provision

• Resource planning and allocation

Technical Services

• Facility & aviation premises

management

• Vehicle fleet management

• Energy, water and waste

management

• Energy efficiency & sustainability

• Winter services

Safety & Security

• Security management

• Corporate security

• Security procedures

• Crisis Centre and management

• Safety Management System

• Airport emergency plan/ fall-back

‘One-stop-shop‘ ground handling for all above and

below the wing operations

Safe and secure airport operations with proven concepts Airport infrastructure maintenance and management to

ensure smooth operations

Cargo and Logistics

• Cargo traffic forecasting

• Planning and development

• Cargo terminal processes

• Warehousing

• Cargo – Logistics IT Solutions

Planning and operational excellence in cargo and logistics



Real Estate

• Real estate portfolio management

• Real estate development

• Real estate marketing and sales

• Airport city development

Commercial Activities

• Parking management and services

• Commercial centre management

• Advertising

• Event management

• Retail development

• Food & beverage

• Management of retail mix

Marketing

• Market research and flight

planning

• Travel Industry and hub marketing

• Strategic airline marketing

• Route development

• Traffic analysis and development

Focus on increasing customer experience and continuously

developing new ideas and strategies

Marketing measure to attract new business partners and

customers

Increasing revenue by efficient asset management

IT Services

• Testing & commissioning

• Information systems

• Office solutions

• Communication systems

• Application design

• IT and platform strategies

• Helpdesk operations

IT Strategy, Operations, maintenance and innovation

development of all Airport IT

Consulting Services


FMG offers operational, technical and management support throughout the whole lifecycle of an airport.

One Partner for the Full Airport Life Cycle


• Traffic Forecast, Peak Hour, Flight Plan

• Capacity Analysis

• Master Plan Development

• Design / Design Review

• Airside and Terminal Simulations

• Aerodrome Certification and Compliance

• Airport CDM

• Airport Security

• Development of Concepts and SOPs

• Process Analysis / Reengineering

• Quality and Customer Experience

• Technical (FM) and IT Support Services

• ORAT Airside

• ORAT Standard

• Event ORAT

• Market Research and Customer Segmentation

• Airline Acquisition and Route Development

• Airport Charges / Tariffs

• Airport Parking

Preparation

Phase

Planning

Phase

Construction

Phase

Start-Up

Phase

Operations

Phase

• Commercial Business Development and Planning (Retail /

F&B concepts)

• Real Estate Management and Development

• Advertising, Marketing and Promotion

Commercial GrowthOptimizing Airport Revenues

Airport Operations Efficient and Sustainable Airport Operations

ORATGetting Ready for Operation

Planning & Development Preparing for Future Challenges

• Strategy and Strategy Development

• HR/ Organizational Development

• Business Model Development (strategisch)

• Make-or-buy Analysis

• M&A Valuation and Support

Airport StrategyShaping Concepts and Promoting Smart Decisions

Operational Readiness and Airport Transfer (ORAT)Successful support to more than 30 operators


• Fully fledged operational readiness and transition programme to guarantee on-time opening, smooth operations

and minimising the risk of failure from day one onwards.

• Munich Airport delivers all necessary services out of one hand

ORAT Project Management

ORAT Core Programme

ORAT

Operations

Preparation

ORAT

Set-up

Operational

Readiness

Preparation

Familiarisation

& Training

Trial

Operations

Airport /

Terminal

Transfer

Opening

Support

Post

Opening

Support

Programme Mgmt.

Stakeholder

Management

Budget Control

Status Reporting

Governance

Risk & Issue

Management

Resource PlanningDesign Review & Simulation

Development of

SOPs

O&M training coordination

Scope & Change

Management

Document Control

Compliance &

certification

Best practice exchange

Operational Documentation

Development

of job

descriptions

Operational training

Operational Readiness and Airport Transfer (ORAT)


Clear and structured

operations, stakeholder

interdependencies, reporting

and communication structures

Increasing the probability of

an on-time opening of the

airport infrastructure

Preparation of back-up

scenarios in case of system

failure

Reliable and intensive

relationship to all

stakeholders involved

Extensive trials including all

systems and infrastructure

elements

Minimising the risk of major

operational incidents and

irregularities

Familiarisation & preparation

of all key stakeholders with

the new environment and

systems

Smooth start-up of operations

from day one onwards

Operational Readiness and Airport Transfer (ORAT)Why Munich Airport?


Inventor and global market

leader in providing successful

ORAT services.

Successfully managed

30 ORAT projects around the

world.

We work at the ‘airport-to-airport’ level by offering our airport clients hands-on,

one-on-one consulting services.

Decades of direct

operations experience and

in-depth knowledge of key

issues and challenges of an

airport.

A unique consultation

approach: tailor-made expert

support and best suited level

of direct involvement.

Master Planning & Capacity Planning

Development of Demand-Driven Airport Infrastructure


• Quantification and analysis of

predicted passenger numbers,

aircraft movements and freight

volumes and deduction of

relevant planning assumptions.

• Sizing and capacity planning for

all airside assets, passenger

and cargo handling.

• Definition of a master plan to

guide the balanced

development of all landside and

airside airport assets and

infrastructure.

• Establishing a general

development plan that includes

necessary and specified

expansion stages on capacity

requirements and urban

planning concepts.

• Simulation of landside and

airside traffic models to

determine capacity and its

constraints and to identify

potential bottlenecks.

• Development of multimodal

transportation concepts and

design principles for

development beyond the airport

boundaries.

Airport Master Plan and infrastructure design are the basis for sustainable, efficient and profitable airport business.

We support you from operator to operator.

Master Planning & Capacity Planning

Why Munich Airport?


Renowned worldwide for our

clear and functional design

and layout.

Extensive experience in

harmonising an airport’s

development with the needs

and demands of the

international aviation market.

Striving to support clients in

planning issues that ensure

successful business

development.

Strong emphasis on ‘balance

of capacity’.

High architectural

standards and quality at all

buildings to create an

attractive environment.

Well-ordered structures as

prerequisite for efficient

processes.

Airport Consulting Services

Why Munich Airport as Your Partner


‘Successful project

references all over the

world’

’Munich Airport – one of

the best airports

worldwide’

‘Tailor-made solutions to

support our clients to

their needs’

‘Consulting services with

understandings of the

challenges’

‘Inventor of ORAT & No.1

provider for ORAT

Services’

‘Expertise in all airport

processors over more

then 65 years’

‘Full-Service-Operator

with know-how in all

airport business areas’

‘Best and longest ORAT

track record worldwide’

Airport Management Services

Shaping Concepts and Promoting Smart Decisions


International Consulting Experience ORAT Project History


New Quito Int. Airport

Brussels Int. Airport

London Heathrow Int. Airport

Malaga Int. Airport

Madrid Int. Airport

Durban Int. Airport

Barcelona Int. Airport

Viracopos Int. Airport

Berlin Brandenburg Int. Airport

Athens Int. Airport

Vienna Int. Airport

New Delhi Int. Airport

Kuala Lumpur Int. Airport

New Hyderabad Int. Airport

Singapore Int. Airport

Moscow Sheremetyevo Airport

Bangkok Suvarnabhumi Int.

Airport

Munich Int. Airport

Kiev Int. Airport

Ashgabat Int. Airport

Abu Dhabi Int. Airport

Istanbul Sabiha Gökçen Airport

Rio de Janeiro Int. Airport

Muscat Int. & Salalah Airport

Current Project

Hamad Int. Airport

International Consulting Experience Consulting Project History


Natal Airport

Brasilia Airport

Douala & Yaounde

Airport

Dusseldorf Int. Airport

Los Angeles

Int. Airport

Bahrain Int. Airport

Qingdao Airport

Novosibirsk Int. Airport

Sendai Airport

Riyadh Int. Airport

Singapore Int. Airport

Confins Int. Airport

New Doha Int. Airport

Jeddah Int. Airport

Hamad Int. Airport

Beijing New Int.

Airport

Palmerola Airport

Current Project

Cairo Airport


Tailor-Made Solutions for You for Each Airport Business Segment

We support you in addressing and tackling individual airport management needs and realising goals in day-to-day business by

defining and establishing standards geared towards productivity, efficiency and quality.


Airport

Management Services

Management ContractManagement Support Interim Management

Our experts are seconded to your

company to drive the daily airport

business according to your needs and

requirements.

Support of your management team

regarding development and

implementation of business and

operational strategies.

Short term management contract to

build a bridge until your organisation is

fully hired, e.g. in case of new terminal

buildings or new greenfield airports.

Increased level of FMG involvement, know-how transfer, level of control

Go

al

• To develop your airport into a profitable business

• To transfer valuable know-how

• To enable your local staff and management to take over

and run the airport business Business Model Development

Strategy and Strategy Development

M&A Valuation and Support

Make-or-buy Analysis

HR/ Organizational Development

Pro

du

cts


Knowledge Transfer

Since new facilities are a big infrastructural and

operational step for airport operators and stakeholders,

FMG supports in the following way:

• Experts will act as interim managers

• Support of and advice for our management to turn

the airport operations into a high quality and profitable

business

• Know-how transfer and management support on a

partnership based approach

• Support in enhancing business strategies and in

implementing actions to be taken

• Comprehensive knowledge base of our experts to

local operational staff


Streamline and

continuously

improve daily

operations

Optimise

business

processes &

maximise

commercial

revenues

Achieve

leadership

excellence for all

managers

through day-to-

day on-the-job

coaching by our

experts

Implementation

of best-in-class

procedures,

processes and

approaches

according to

European and

international

standards

Achieve safety

and quality

standards

Continuous

strategic advice

and know-how

transfer

Increase

efficiency and

achieve

sustainable

operations

One of the prime objectives of our Airport Management Services is to continuously focusing on sustainable know-how

transfer right from the start of the project in order to cultivate a comprehensive local knowledge base and expertise.

Munich Airport as Your Partner for Airport Management Excellence


Proven by numerous awards we

know how to manage an airport

Well-established experience in

all airport business areas

Vast knowledge in establishing &

managing best-in-class concepts

and approaches

Quick wins and long-term

efficiency by tracking performance

development

Tailor-made management

solutions on interim or long-term

basis

Trusted partner in airport

operations management with a

portfolio of innovative solutions

Constant access to a professional ‘second opinion’ on major management or

operational decisions and to advice strategically for all operational business areas


References


Cairo Airport



Current Project

Augsburg Airport

Palmerola Airport

Munich Airport

Training Services

Empowering People



Your Strong and Experienced Training Partner


2,500 Training sessions

per year

30,000Training days per

year

Full training

deploymentRanging from

training assessment

to training execution

300 training

daysPer year for

international clients

24 yearsSuccessful training

of Munich Airport

workforce

Tailored

training

programmesFor individual needs

Certification By TÜV Süd training organisation ensuring

compliance with international training quality

standards

Munich Airport Academy offers training courses as standardised courses at Munich Airport or customised

according to the specific needs of our customers. The following services can be offered:

12,5,


Transfer of Knowledge and Best-Practices


Make our operational

experience become your

benefit

Senior management

one-on-one shadowing

Basic knowledge on

general airport business to

onboard new staff

We teach you how to take

and maintain the lead

Best Practice

Training

Airport Executive

Programme

BASICS TrainingLeadership

Development

Programme

Munich Airport AcademyInternational Training

Training Deployment

We help you to individually deploy training courses to prepare

your workforce for future tasks and challenges


Training Deployment


Evaluation of existing

training programmes

to identify gaps

between current and

future training needs

and requirements

• Assessment

• Strategic Gap

Analysis

Set-up and support of

training coordination

and organisation prior

to training roll-out

• Training schedule

• Training Matrix

Development of new

training concepts to

meet the various

and individual training

requirements of our

clients and their staff

• Comprehensive

Training Concept

Individual and detailed

analysis of future

training needs and

requirements in close

cooperation with our

clients

• Training

requirements

catalogue

2. Training

Need Analysis

3. Development

of Training

Concepts

4. Training

Coordination

1. Training

Evaluation

Roll-out of training,

either as classroom

training or on-the-job

training, both at

clients’ airport or at

Munich Airport

• Classroom/ on-the-

job trainings

• Progress review

5. Training

Implementation

Tailor-Made Solutions for Your Training Needs


Your Partner for Excellence in Training & Consulting


Our ambition

… is to be a first choice training provider for international airports which wish to

achieve a world-class level of operational efficiency and service quality

Our mission

… is to promote peak performance, efficient processes, expert knowledge, motivation

and strong values

Our brand

… is build on our international experience, innovation, customer and service

competencies obtained in many years of excellent airport management

Our products

… represent ’ready for the future’ training and consulting solutions in all fields of

airport activities, tailored for your specific needs


Best Practice Training


Training approach

Combination of class-room and

on-the-job demonstration. All trainings can

be offered in a tailor-made version to meet

your individual needs

Duration

5 days, customisable depending on your

needs

Max. number of participants

15, depending on the nature of the training

topics covered

Designed for

Middle Management level

Added value

Transfer of Munich Airport Best Practices

Airport

Terminal &

Landside

Management*

Airport Civil &

Airport

Systems

Engineering

Airport Facility

Management *

Airside

Operations &

Airport Duty

Management

Airport Safety &

SMS *

Airport

Commercial

Activities *

Airport Security

Management

Baggage

Handling

Systems

Introduction to

Operations &

Resource

Allocation *

Airport

Operations

Control

We offer you a wide range of unique Best Practice trainings for your operational staff. All trainings are

offered at Munich Airport Academy.

* Trainings can be delivered as in-house training per request.

Our Leadership Development Programmes combine workshops, business coaching, assessments and

performance management systems to create lasting change in leadership teams and increased success

in meeting business objectives. Programmes can include:


Leadership Development Programme


Senior

Leadership

Team

Strategy &

Framework

Management

Potential

Evaluation

Business

Leadership

Coaching

Leadership

Systems

Measurement

& Tracking

Leadership

Training

Program

Our strategy workshops focus on issues,

challenges and the development of a

corporate framework for the achievement

of key strategies that will drive the

organisation forward.

Corporate performance indicators, including

financial reports, employee engagement

survey, media scans and customer

satisfaction ratings are combined with

market and competitive analysis to clearly

delineate opportunities and threats.

An evaluation workshop held at the end

of the LDP includes an assessment of goal

achievement and learning, as well as a

review of programme impacts on customer

satisfaction and employee engagement.

Your personal insight into our management approach. As to serve your professional needs best we will

design for you an individually tailored tutoring program covering all fields of your interest e.g.:


Airport Executive Program


Staffing

Strategic

Decision

Making

Master

Planning

GovernanceStakeholder

Management

Key Account

Management

Controlling

Key

Performance

Management

Quality

Management

Corporate

Strategy

Mergers and

Acquisitions

Marketing

Airport

OperationsAirport IT

Training approach

Combination of operational visits; plus

briefings and de-briefings, discussions

and best practice exchange with our

executives

Duration

Depending on your needs


2 (strict limitation)

Designed for

Airport managers and executives

Added value

Benefit from our executives’ profound

experience in managing airports

successfully, sustainably and efficiently –

get a close insight into how a world-class

airport is managed! Our program also

offers you a unique possibility to

benchmark and extend your network.

During your stay at Munich Airport

Academy you will have your personal

coordinator ensuring that your stay

will be most beneficial and convenient.

Learn from and benchmark with our

executives on an eye-to-eye level!


BASICS Training


The BASICS Training courses, designed for newcomers to the airport business with none or only a low

level of experience, are covering all core areas of the ’Airport World’ and will familiarise participants

with the basic aspects necessary for smooth operations.

Airport Processes

from a

Passenger’s

Perspective

Processes during

Transfer

Processes during

Taxi and Flight

Aeronautical &

Non-Aeronautical

Revenues

Safety & Security

Processes at

Airports

Airport/Airline

Relations

Training approach

Combination of several modules of

your choice

Duration

Each module 1 day


15

Designed for

Newcomers to the airport

Airport Customer

Services


Cooperation with ACI Global Training

• The regular exchange between international

airport professionals promotes the development

of the overall airport industry.

• Munich Airport Academy hosts ACI Global Training

courses

• Provision of excellent training facilities; adjacent to

one of the best airports in the world located in

beautiful Bavaria.

• Open training courses with participants from all

over the world – covering various fields of airport

relevant topics.

• For more information on upcoming ACI Global

Training courses, please contact us or visit the

official ACI Airport Training Calendar:

www.aci.aero/Global-Training


http://www.aci.aero/Global-Training


Munich Airport – Your Partner for Training Excellence


Over 20 years of experience to

ensure trained workforce according

to the latest standards

Innovative training approach:

focus on today’s needs and

anticipating tomorrow’s needs

International expertise and

customer & services

competencies

Full service operator: Experience

in all fields of airport training

activities

Best learning results by a

balance of face-to-face classroom

and on-the-job training sessions

Establishing best-in-class

training concepts according to

international standards

Clients gain experience in day-to-

day management and operations

of a leading airport

First choice training provider for

world class level in operations,

service and leadership excellence

Munich Airport AcademyInternational Training References


Athens Int. Airport

New Hyderabad Int.

Airport

Bangkok

Suvarnabhumi Int.

Airport


Hamad Int. Airport

Muscat Int. &

Salalah Airport


Current Project

Munich Int. Airport

Detailed Project References


International Consulting Experience

Current Projects


Cairo International Airport

Egypt

Airport Management, Operations

Consultancy, ORAT

Since 02/2016

Palmerola Airport

Honduras

Airport Design, Masterplan, Training,

ORAT, Management

Since 07/2015

Muscat Int. Airport & Salalah

Airport, Oman

ORAT, Operational & Mgmt. Training

Since 11/2010

Jeddah King Abdulaziz Int.

Airport, Saudi Arabia

IT, Management Services &

Operational Support

Since 04/2012

Changi Airport

Singapore

ORAT T4

Since 07/2016

Male International

Airport

Airport Operational Health Check

Since 09/2016

Berlin Brandenburg

International Airport

ORAT

Since 11/2016

Etihad Airways

Operational Ground Handling

Support,

Since 07/2015

Munich Int. Airport

Germany

ORAT

09/2014 – 06/2016


Project References – 1


Hamad Int. Airport

Qatar

ORAT

11/2009 – 07/2016

Changi Airport

Singapore

ORAT Planning T4

05/2015 – 08/2015

Rio de Janeiro Int. Airport

Brasil

ORAT

08/2015 – 04/2016

Palmerola Airport

Honduras

Acquisition Support Services

07/2015 – 03/2016

Changi Airport

Singapore

Fixed Ground Services Consultancy

Since 04/2015 – 11/2015

Sendai Airport

Japan

M&A Support for Consortium (Air

Service Development, Airport Tariffs)

03/2015 – 06/2015

Riyadh King Kahlid Int. Airport

Saudi Arabia

Arrival Transformation Process

10/2014 – 05/2015





Turkmenistan

ORAT for interim Terminal

02/2014 – 03/2014


Brazil

08/2014 – 12/2015: Operational

Consulting Services

Hamad Int. Airport

Qatar

ATC Management

09/2011 – 07/2013

New Quito Int. Airport

Ecuador

ORAT

11/2011 – 02/2013


Bahrain

Concept Design Review

04/2014 – 05/2014

Campinas Viracopos Airport

Brazil

ORAT, Airline Marketing, Master Planning

& Design

03/2013 – 12/2013

Changi Airport

Singapore

A-CDM

03/2012 – 08/2012

Vienna Int. Airport

Austria

ORAT

01/2008 – 06/2012




Kiev Boryspil Int. Airport

Ukraine

Event – ORAT EM 2012

12/2010 – 06/2012

Douala & Yaounde Airport

Cameroon

SMS, QMS & ICAO Certificate

07/2012 – 01/2013

Berlin BBI

Germany

Trials, Airport Transfer and

Operational Concepts

12/2009 – 06/2012

Moscow Sheremetyevo Int.

Airport, Russia

ORAT

10/2008 – 03/2010

Düsseldorf Int. Airport

Germany

A-CDM

08/2009 – 09/2012

Durban Int. Airport

South Africa

ORAT

12/2008 – 06/2010

Istanbul Sabiha Gökçen Int.

Airport, Turkey

ORAT

09/2009 – 12/2009

New Delhi Int. Airport

India

ORAT

05/2008 – 10/2010




Barcelona Int. Airport

Spain

ORAT

03/2006 – 09/2009


UAE

ORAT

01/2007 – 08/2009

Qingdao Int. Airport

China

Strategic Business and investment

Planning

08/2005 – 04/2007

London Heathrow Int. Airport

United Kingdom

ORAT

01/2006 – 06/2008

Changi Airport

Singapore

ORAT

06/2007 – 01/2008

Madrid-Barajas Int. Airport

Spain

ORAT

02/2002 – 03/2006

New Hyderabad Int’l Airport

India

ORAT

01/2007 – 04/2008

Bangkok Suvarnabhumi Int.

Airport, Thailand

ORAT

12/2005 – 09/2006

http://www.qdairport.com/qd/2009/en/index.jsp

http://www.qdairport.com/qd/2009/en/index.jsp




Novosibirsk Int. Airport

Russia

Feasibility Study

10/2001 – 08/2002

Munich Int. Airport

Germany

ORAT

09/2001 – 06/2003

Athens Int. Airport

Greece

ORAT

11/1998 – 05/2001

Brussels Int. Airport

Belgium

ORAT

05/2001 – 05/2002

Kuala Lumpur Int. Airport

Malaysia

ORAT

09/1995 – 07/1998

Beijing New Int. Airport

ChinaTerminal Design Support

11/2015 – 05/2016


Turkmenistan

Aerodrome Certification, Design

Review, ORAT

05/2015 – 09/2016

https://thedesignair.files.wordpress.com/2015/02/zha_beijing-new-airport-1.jpg

https://thedesignair.files.wordpress.com/2015/02/zha_beijing-new-airport-1.jpg


References


Cairo International Airport

Egypt

Management Contract

Since 02/2016


Brazil

Airport Concession

11/2013 – 07/2014


Bahrain

Airport Management Consultancy

07/2009 – 12/2011

Munich Int. Airport

Germany

Airport Management

Since 1949

Palmerola Airport

Honduras

Management & Consulting Support,

Training

Since 07/2015

Augsburg Airport

Germany

Airport Management

1999 - 2005


International Training References


Muscat Int’l Airport & Salalah

Airport, Oman

Execution of various Best Practice

and Management Trainings

Athens Int’l Airport,

Greece

Training Deployment; execution of

Familiarisation Trainings

Bangkok Suvarnabhumi

Airport, Thailand



New Doha Int’l Airport,

Qatar

Execution of Familiarisation Trainings

Abu Dhabi Int’l Airport,

UAE

Training Deployment; Conduction of


New Hyderabad Int’l Airport,

India



Bahrain Int’l Airport,

Bahrain

Trainings in the fields of Airport

Safety, Fire Fighting, Flight Planning,

VIP Services

Munich Int. Airport

Germany

Training of airport workforce in all

business areas

2016-11-09 munich airport services

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