2016ANNUAL REPORT

A YEARIN REVIEW

WELCOME FROM OUR PRESIDENT AND CEO

In Partnership,Jerry Davis

What an extraordinary privilege we have to change the future of Central Texas. With your help, we are committed to serving the underserved: we are educating, we are training, and we are placing people into career paths. In the philosophy of

Edgar J. Helms himself, “a hand up, not a hand out.” Every time you shop, donate, hire a program participant, or utilize our business solutions, you are empowering 100,000 Central Texans to transform their lives. Thank you.

TABLE OF CONTENTS

4 HIGHLIGHTS

6 WHY WE DO WHAT WE DO

8 HOW WE DO WHAT WE DO

10 THE WAY WE DO WHAT WE DO

DEMOGRAPHICS

RECYCLING

16 FINANCIALS

18 LEADERSHIP

19 BOARD OF DIRECTORS

20 THANK YOU

2016 Annual Report 3

HIGHLIGHTS

Number of people in Central

Texas served.

10,356 PEOPLE SERVED

Number of job placements for Central Texans.

3,134 PLACEMENTS

2016 Annual Report 4

Students who graduated from

The Goodwill Excel Center

adult high school.

HIGHLIGHTS

132GRADUATES

2016 Annual Report 5

Amount diverted from landfills,

in Central Texas.

80MPOUNDS

6 | 2016 Annual Report | GOODWILL CENTRAL TEXAS

2016 Annual Report 6

WHYWE DO WHAT WE DO

MILLIONTEXANS

DO NOT HAVE A HIGH SCHOOL DIPLOMA

3.667,000people were released from

81%did not have a

Intercultural Development Research AssociationTexas Department of Criminal Justice

WHY WE DO WHAT WE DO 2016 Annual Report 7

ON ANY GIVEN NIGHT, THERE ARE over

19%2,197

INDIVIDUALSWHO ARE HOMELESS

(IN AUSTIN/ TRAVIS COUNTY) ARE CHILDREN

UNEMPLOYMENT RATE

FOR PEOPLE WITH DISABILITIES

FOR PEOPLE WITHOUT DISABILITIES

11.9%UNEMPLOYMENT RATE4.8%Ending Community Homelessness Coalition (ECHO)

Texas Workforce Investment Council; Bureau of Labor Statistics

OF THE PEOPLE EXPERIENCINGHOMLESSNESS,

Goodwill Central Texas is relentlessly focused on empowering people in our community to transform their lives through work. With empowerment, comes enduring, and far-reaching outcomes.

2016 Annual Report 8

6,773

JOBS GENERATED

$88.3MTOTAL WAGES

STATE TAX REVENUE

$2,369,000

Goodwill Central Texas 2016 Fiscal Impact

HOWWE DO WHAT WE DO

$2,141,100OVERALL ECONOMIC OUTPUT FOR 2016

HOW WE DO WHAT WE DO 2016 Annual Report 9

*Data not collected: Clients either refused or did not complete these fields at the time data was collected.*Percentages may vary slightly for presentation purposes

JOB PLACEMENTS BY POPULATION

Disability 987

Criminal Background 762

Undereducated 530

Homeless 430

Data Not Collected* 242

Not in Target Population 183

GRAND TOTAL: 3,134

31+24+17+14+8+6+I31%

24%

17%

14%

8%6%

DEMOGRAPHICS OF THE PEOPLE WE SERVE

2016 Annual Report 10

THEWAYWE DO WHAT WE DO

*Data not collected: Clients either refused or did not complete these fields at the time data was collected.*Percentages may vary slightly for presentation purposes

DEMOGRAPHICS OF THE PEOPLE WE SERVE

PEOPLE SERVED BY COUNTY

Travis 8030 Gillespie 4

Williamson 905 Lee 7

Hays 589 Llano 3

Bastrop 131 Gonzales 0

Caldwell 111 Fayette 2

Harris 25 McLennan 5

Burnet 24 Mason 0

Blanco 19 Other/Unreported* 487

GRAND TOTAL: 10,34278+9+6+1+1+5+I

78%

9%

6%1%1% 5%

ual Report 11

“With the help of Goodwill, I got a great job!”

- GREG

ETHNICITY

Non-Hispanic or Latino 5446

Hispanic or Latino 3832

Other 244

Data not Collected* 834

GRAND TOTAL: 10,356

RACE

White 4686

Black or African American 3017

Asian 202

American Indian of Alaska Native 169

Native Hawaiian or Other Pacific Islander 34

Two or More Races 10

Other 1243

Client Doesn’t Know 202

Data Not Collected* 793

GRAND TOTAL: 10,356

GENDER

Male 5743

Female 4593

Transgender Female to Male 3

Transgender Male to Female 11

Does not Identify as Male, Female or Transgendered

1

Client Refused 1

Data Not Collected* 4

GRAND TOTAL: 10,356

53+37+2+8+I56+44+I

45+29+2+2+12+2+8+I45%

56%

53%

37%

2%8%

29%

44%

2%2%

12%

2%8%

DEMOGRAPHICS OF THE PEOPLE WE SERVE 2016 Annual Report 12

*Data not collected: Clients either refused or did not complete these fields at the time data was collected.*Percentages may vary slightly for presentation purposes

*Percentages may vary slightly for presentation purposes*Data not collected: Clients either refused or did not complete these fields at the time data was collected.

NUMBER OF CLIENTS

2016 Annual Report 13 DEMOGRAPHICS OF THE PEOPLE WE SERVE

Under 15 17

15-19 1315

20-24 1626

25-29 1398

30-34 1224

35-39 1071

40-44 850

45-49 815

50-54 797

55-59 560

60-64 275

65-69 106

70-74 37

75 and Older 15

Data Not Collected* 250

0 500 1000 1500 2000

AGE

80M POUNDSDIVERTED FROM CENTRAL TEXAS LANDFILLS IN 2016

2016 Annual Report 14

RECYCLING

RECYCLING 2016 Annual Report 15

2 M

0

4 M

6 M

8 M

10 M

11 M

12 M

TEXTILES 12,415,112

BOOKS3,972,345

ELECTRONICS 2,596,067

COMPUTERS (RECONNECT) 2,391,970

METAL3,300,142

CARDBOARD1,897,209

PLASTIC1,278,225

SHOES1,301,251

PAPER316,150

OTHER RECYCLING/SALVAGE3,053,897

COMMODITIES RECYCLED (IN POUNDS)

32,522,368 TOTAL POUNDS RECYCLED

2016 Annual Report 16

ASSETS 2015 2016Cash $7,267,261 $6,268,169

Investments $506,253 $535,569

Accounts Receivable $3,913,353 $4,227,656

Grants Receivable $209,561 $493,892

Prepaid Expenses $932,706 $1,023,108

Inventory $895,385 $876,911

Property & Equipment $51,282,807 $58,361,907

Other Assets $458,412 $391,327

TOTAL ASSETS $65,465,738 $72,178,539

LIABILITIES 2015 2016

Accounts Payable $2,764,760 $4,505,907

Accrued Expenses $4,233,006 $5,027,840

Current Portion of Long-Term Debt $3,054,309 $3,693,021

Notes Payable, Less Current Maturities $19,089,352 $23,542,048

Derivative Financial Instrument $69,446 $8,686

Other Non-Current Liabilities $342,707 $379,014

TOTAL LIABILITIES $29,553,580 $37,156,516

NET WORTH 2015 2016Unrestricted Net Worth $35,785,188 $34,480,300

Temporarily Restricted $126,970 $541,723

TOTAL NET WORTH $35,912,158 $35,022,023

ASSESTS, LIABILITIES, AND NET WORTH

FINANCIALS

TOTAL EXPENSES AND COMMUNITY REINVESTMENT

2016 Annual Report 17 FINANCIALS

Programs & Services $61,213,436

Reinvestment into the Community $11,748,224

Support for Programs $7,845,885

Fundraising $613,848

GRAND TOTAL $81,421,392

¢OF EVERY DOLLAR90

75+14+10+1+I14%

10%<1%

75%

*Percentages may vary slightly for presentation purposes

Board Members: (left to right) Dave Gaume, Michael De La Fuente, Ted Delisi, Erica Saenz, Mark Finger, Shelia Wojcik, Jonathan Eddison, Yvonne Suttles, Cindy Goldsberry, Anne Morgan, Jamie Lagarde, Yvonne Van Dyke and Uche Abalogu.

Board Members not pictured: Francine W. Breckenridge, Sam Bakir, Michael Lustina, Margaret Moten.

These dedicated community leaders volunteer their time, talent, and resources. 100% of our Board Directors are financially invested in our mission of generating lifelong connections to work. Get to know them (pictured left to right):

BOARD AND LEADERSHIP 2016 Annual Report 18

BOARD OF DIRECTORS

These dynamic individuals lead through our cultural values - Make the Difference, Own It, Spirit of Service, and Work Hard, Play Hard - and always challenge us to “Do Good. Be Great!”

2016 Annual Report 19 BOARD AND LEADERSHIP

LEADERSHIP

They are not only our fearless leaders, they are our shoppers and donors!

MARK HIEMSTRA Chief Operating Officer

I bought this shirt at a Goodwill fundraising concert in Oklahoma City for about $20. I really enjoyed how our logo is as recognizable as the peace and love sign!

PAULA CAMPBELL Chief Financial Officer

I love to donate at the Brodie Store. I sometimes have to wait in line for a few minutes while it’s busy but I’m so glad to see everyone donating!

GERALD DAVISPresident and CEO

A present from my son from the Brodie Store for $5. Its Royal Delfs Blauw pottery, made in the Netherlands – Theresa, my wife, is a first-generation American whose parents emigrated from Holland.

TRACI BERRY Senior VP, Community Engagement and Education

I had a picture in my head of some lamps that I needed for my office – I walked into the Lakeway Store and “bam,” there they were at $5.99 each!

ROBYN HOUSEHOLDER VP of Business Development

I visited a GW Boutique right after I started in 2015 and was happy to find several jackets for work starting at $10.99! I still wear them all the time!

ROBERTA SCHWARTZ VP, Corporate Compliance and Risk Management

I bought this jean jacket in 2010 at the Lakeway Store for $6.99. It is my ‘go to’ jacket - works with business casual and for going out!

FRANK HOLLANDVP, Donated Goods and Retail

I won the bid for a pair of speakers on shopgoodwill.com! The sound is amazing and I got them for less than 1/3 of what they would cost new!

ZAC S. HAINES VP, Information Technology & Performance Excellence

Several years ago, I found 15 beautiful, designer brand men’s shirts at the Lake Austin Store. I bought them all and still wear many of those shirts!

DEWAYNE STREET VP, Workforce Advancement

I love watching the donation door attendants at our Pflugerville Store! They are energetic and great ambassadors for our company!

MATT WILLIAMS Vice President of Education

I always donate at the North Lamar Store! The door attendants know my name and always have a smile for me.

2016 Annual Report 20

thank you!

Your generosity makes our vision a reality: empowering 100,000 Central Texans to transform their lives through work! From our esteemed President’s Circle to Foundations to our Good Works Society Members, we appreciate every thoughtful gift!

21

EVERY TIME YOU

you empower

100,000CENTRAL TEXANSTO TRANSFORM THEIRLIVES THROUGH WORK.

SHOP

HIRE

DONATE

COLLABORATE

PARTNER

PRESIDENTS CIRCLE 2016 Annual Report 22

TRIBUTE

CELEBRATIONChip R. SomervilleRCS Information Technology

RECOGNITION ASI Protection ServicesApplied MaterialsBarracuda NetworksTime Warner CableGraniteR. Bruce LaBoonKuberaLDG DevelopmentMatera Paper CompanyNorwood Commercial, LLCThomas Graphics, Inc.Trimbuilt Construction, Inc.UnitedHealthcareWeaver and Tidwell, LLP

HALL OF HONORCORPORATE PARTNERS

2016 CORPORATE PARTNERS

2016 Annual Report 23 CORPORATE PARTNERS AND FUNDERS

Builders Gypsum SupplyDatacom SalesDell Inc.Dunaway AssociatesEdward JonesElectra LinkEmerson Process ManagementEnterpirse HoldingsIBMLuna ServicesNational InstrumentsPinthouse PizzaSocial Animals the MovieSuperior Essex International LP-CommunicationsTex Tar WaterproofingTexas Associate Insurors

CORPORATE SPONSORS AND FUNDERS 2016 Annual Report 24

FUNDERSU.S. Department of Veterans Affairs (SSVF/Front Steps)AmericorpsAnnie E. Casey FoundationApplied MaterialsAT&T FoundationAustin Community FoundationBBVA Compass BankBurdine Johnson FoundationCapital Area Workforce SolutionsCharitable Federal CampaignCharles Schwab FoundationChisholm Trails FoundationCity of AustinGap FoundationGeorgetown Health FoundationGeorgetown ProjectGoodwill Industries InternationalGoogleHammill FoundationHerndon Family FoundationHousing Authority of the City of AustinIBM

KLE FoundationLadybird Johnson Wildflower CenterMerced FoundationMichael & Susan Dell Foundation Mitte FoundationPhilanthropitchRGK FoundationRoberts Enterprise Development FundSooch FoundationSourceAmericaSt. David’s FoundationState Employee Charitable CampaignTexas Commission on the ArtsTexas Education AgencyTexas Financial Education EndowmentTexas Veteran’s CommissionTransit Empowerment FundTravis CountyU.S. Department of LaborUnited Way of Greater AustinWalmart FoundationWinkler Family FoundationYouthBuild

SUPPORTING HEALTHY FAMILIES

Ted and Deirdre DelisiMark and Judy FingerLes and Winnie Gage

Mark Hiemstra

STRENGTHENING COMMUNITIES

Gerald and Theresa DavisKarin and Robert Foster

Saurabh and Kavita KhetrapalAnne Morgan and Kate Musemeche

W. Randy and Nicolett ReynoldsDavid and Becky Roche

Roberta SchwartzChip R. Somerville, III

Yvonne and Marc SuttlesMr. and Mrs. Thomas Van Dyke, Sr.

Kathrine and Michael WeaverJoe Woskow

LDG Development

2016 Annual Report 25 GOOD WORKS SOCIETY

Uche Abalogu and Claire WooloffEllen and Jim ArnoldSam and Beverly BakirSalvatore Balistreri Executive Search ConsultingMargarine G. BeamanTraci E. BerryJeff and Jackie BoydFrancine and Jeff BreckenridgeSally and Bill BarnesCharles and CathyLynn BrownTony and Nancy BudetRobert A. Campbell, Jr.Melvin and Florida CaplerJohn CivattePatricia Clubb, Ph.D.Harry and Jeanne CrawfordDr. Tony DaleMichael and Linda De La FuenteLisa and John DennisAnna M. DentonRobert and Carol DonathanJon and Diane EddisonJoe and Jill FarmerAbby FingerJeremy FisherNicholas FlanaganLeslie FrenchJenny FritzMr. and Mrs David GaumeIvan GiraldoCindy and Alan GoldsberryGriebel FamilyGreta GutmanZachary HainesTrey HalbertFidel HernandezFrank HollandDirk and Jamie Holoubek

Robyn and Jay HouseholderCarol HuntsbergerHayden H. Johnson and Tracey WeirKelly and Julie Kamerer-FielderJeff KendallKaren KennardAli and Nahid KhatawSkye Kilaen and Cody KoeningerSteve and Patti KubalaJamie and Alisha LagardeAndy LiwenMichael and Jennifer LustinaLorie MarreroAnita and Earl MaxwellKim McMathAustin and Mandy McwilliamsJed and Virginia MiracleMargaret and Mat MotenKim Ha T. NguyenKay and Dale OderJim OliverBrooke D. OrnelasCurtis and Shelley PageBrad Rock Reagan and Karen ReaganCrystal and John ReynoldsHarvey and Nancy RingLaurie RobertsErica and Victor SaenzDeborah SandersValerie and Ryan SavageDina ShoultsWilliam StocktonPreston TyreeShane and Rebecca WattsSheila Jo Wojcik, PhDJohn and Lori YeatsDana and James YoungU.S. Gold Holdings LLC

BUILDING INDEPENDENCE

GOODWORKS SOCIETY 2016 Annual Report 26

Harish and Vandana AgarawalGeorge Agich and Mary Kate FredriksenLisa ApfelbergBarbara and Michael BarrettTroy BathmanPaul and Rebekah BondeGeoffrey BorletPaul BoudreauxLindsey BruceNancy ButterfieldAlan CampbellPaula CampbellKevin CassisStanley and Jeanne CavittGail and Thomas ChapmondMason W. CoxKenneth S. CrouseCarolyn and Tom CurtisGerald and Theresa DavisDena DavisChris DavisJulia and John DowningAndrei C. DutaRoss and Kerrie EubanksTrevor EvensonCissie and Dillon FergusonJohn and Debra FincherAbby FingerAdam and Brooke FlaggJoseph and Courtney ForeHugh W. ForrestAngela and David Forrest-BrownPhilip C. Friday, Jr.Marilyn GaddisJames and Cheryl GeorgeEdward GilmanKim GrayCarlos and Catherine GreavesDon GrefeAndrew GuinnMs. Estella Baytan and Mr. Sam GuptaFranklin and Laurie Hall

Carl and Zola HansenLovess HenryDaniel HernandezDealey and David HerndonMilton HimeAlbert HolckNathan HopkinsChris HosekMark H. HoustonChar HuGerardo InterianoPam and Kevin JacksonBrian K. JammerDaniel L. JarvisJonathan KaslingWilliam and Jane KeeneKaren KeithTiWanna KenneyMaria and Todd KiehnTom and Caren KilgoreLarry KoenigNancy and Frank KrenekJohn and Marie LaingRonald B. LantzFrank and Tracy LaoEd LatsonBrad LaughlinKieu LePhilip and Meghan LehrPetie LewisClayton P. LittleElizabeth A. LovyRelia MaeSylvia H. MaggioJames W. MatheneyCatherine MauzyRandy McEachernCarolyn McFarlandMarvin MeadorValerie MontealuoMary W. MorganFred and Cathy MorganBeth MotenLouis and Audrey Munin

Caroline and Michael MurphyAnne L. MurphyEllen M. MuskinTom E. Nelson, IIIPaul J. OchsDebbie and David OlanderBliss PakJoe PetetBill PewittLorene PhillipsJanice PierceChristine A. PlonskyDouglas PlummerMark G. Poag, M.D.Glen and Cindy PowellCheryl PrahlLarry PuckettMylan and Kathy RadulovichMeg ReinJ. D. RichJoanne and Gary RobbinsChristy R. RobertsCharles SeaverEleanor and Albert SellstromJeff ShindlerKeith and Darlene ShuleyLandon ShultzDaniel SnyderChip R. Somerville, IIIDody SotoScott StevensDeWayne StreetPatsy G. TankersleySusan G. TaylorHeather D. ThackerMr. Christopher R. ThompsonLeslie C. Thorne Brad Thrift Timothy Trickey and Jennifer Whitten Jim Van Winkle and Betsy Blair Robert A. Waite Nancy Walters Cissy and Mark Warner Michelle Weisblatt Matt and Peggy Winkler Cindy Work-Abell Russell and Rebecca Young

2016 Annual Report 27 GENEROUS DONORS

GENEROUS DONORS