Roberta Shepherd 70 Chapala Road Calgary AB T2X 3V6 January 28, 2016 Re: Administrative Assistant

To whom it may concern;

I am very interested in your job posting; I have a wide range of skills and feel this will be of benefit to your company.

These skills include:

Extensive front line experience

Over 12 years of administrative experience in an office setting

Experience with a variety of data bases and electronic data management

Strong organizational skills

Excellent leadership and organizational skills

Excellent communication skills, both oral and written

Interface with public and private sector individuals and/or agencies

Ability to be a role model who can foster trust and acceptance

Ability to work respectfully in a cross cultural environment

Ability to work in a team environment, show initiative, dependable, respectful of

diversity, does not pass judgment, effective interpersonal skills

Ability to encounter and deal effectively with volatile people

Hard working, takes initiative, takes pride in work

I would welcome the opportunity to further discuss this position with you. If you have

questions or would like to schedule an interview, please contact me by phone at (587)

586-7131 (leave message) or by email at robertashep@gmail.com

Sincerely,

Roberta Shepherd

Roberta Shepherd

70 Chapala Road Calgary AB T2X 3V6 (403) 835-1440 (mess) ♦ robertashep@gmail.com

D.O.B. August 20, 1962

RECENT EXPERIENCE:

04/2013 to 04/2015 Carcross Tagish First Nation Carcross YT

Outreach Program Manager ● All duties listed below 2009-2011

04/2011 to 04/2013 Health Canada Whitehorse YT Non-Insured Health Benefits

● Manages the delivery of the Non-Insured Health Benefits (NIHB) Program in the Yukon office of the Northern Region

● Acts as a resource and liaises with senior officials of the Yukon Territorial Government on such things as NIHB, contracts with health providers, and impacts of enhancements or reductions in health programs (territorial and federal)

● Reviews, consults with medical professionals, resolves program issues and makes decisions on complex requests for benefits and rules on appeals against benefit decisions.

● Negotiates agreements, researches and prepares data/information (drugs, medical supplies & equipment, vision, and mental health) and service contracts with health care professionals, professional associations and health care providers and monitors compliance with agreements.

● Resolves multi-jurisdictional problems regarding the provision of non-insured health benefits and services with other Federal and Territorial government departments (Dept. of Justice, Dept. of Health & Social Services, Dept. of Aboriginal & Northern Affairs) First Nation organizations, WCB and insurance companies, Whitehorse General Hospital and other agencies.

● Coordinate and monitor programs and financial audits for key benefit areas as well as monitoring programs and investigating drug utilization irregularities by First Nation clients and unusual dispensing and billing practices by service providers. Coordinates/negotiates all contracts for NIHB benefits.

● Implements National/Regional program policies and develops administrative procedures for the Yukon office.

● Manages the Non-Insured Health Benefits contribution and NIHB operational budgets for Yukon and manages payments to providers/client reimbursement.

● Provides input and supports the development of national systems/policies. ● Supervises staff.

07/2009 to 04/2011 Carcross Tagish First Nation Carcross YT Outreach Program Manager

● Responsible for day to day coordination of Health & Wellness Department through supervisory contact with the CTFN Outreach workers and the Transitional Employment Program

● Deliver the social assistance program to CTFN citizens

● Completing CTFN budget and decision forms determining eligibility for social assistance

● Maintaining confidential files, records, correspondence and disbursements ● Demonstrate an ability to lead and manage others in their work with community

members

● Liaison between Community Health Centre, Government of Yukon and Social Services, Medical Services Branch, Carcross RCMP, other Federal, territorial and private sector agencies for CTFN citizens

● Support liaison with Health and Social Services for child welfare and youth justice

● Make recommendations regarding candidates for transitional employment programs and support implementation and coordination of these programs as part of a management team

● Demonstrate an ability to lead and manage others in their work with community members

● Support the Director in strategic planning efforts

● Was acting Director for close to one year of Health and Wellness for CTFN

● Obtain and administer personal and highly confidential information and data and maintain the strictest of confidentiality, including client files

10/2003 to 07/2009 Taku River Tlingit First Nation Atlin BC

Community Health Representative ● Providing liaison services between Clan members and medical service agencies

as required in obtaining medical and dental health services ● Directing the provision of Home and Community care services and supervising

Home Health Aids and Homemakers

● Coordinating family involvement as appropriate for the care of Elders who are enrolled in the Home and Community Care program

● Arranging travel for members who are required to attend appointments outside the Yukon working with non-insured health benefits

● Knowledge of Non-Insured Health Benefits Program

06/1992 to 08/2000 Teegatha Oh Zheh Whitehorse YT

Residential Support Worker ● Team leader with a staff of eight from 1998-2000

● Provide 24 hour care to clients who were severely mentally and physically challenged

● Teach clients budgeting, banking, shopping, set up appointments with varying professionals

● Create individual personal plans to help clients reach personal goals

● Provide personal care ● Support clients in their activities of daily living

06/1991 to 06/1992 Nlaye Ndasadaye Daycare Whitehorse YT

Childcare Provider ● Supervised infants and children’s daily activities

● Prepared breakfast, lunch and dinner for children ages 2 to 7 years old

● Planned daily educational and recreational activities

● Maintained overall cleanliness of work area

08/1987 to 12/1988 Mutual Life of Canada Calgary AB

Extended Health Claims Approver ● Processed health claims according to policy

● Extensive communication both written and oral with various professionals and clients

06/1983 to 10/1984 Whitehorse General Hospital Whitehorse YT

Registered Nursing Assistant ● Float to all wards with a variety of duties

07/1982 to 10/1982 Glenmore Auxiliary Hospital Calgary AB

Registered Nursing Assistant ● Provide care to patients confined to a bed

● Performed personal care using a variety of equipment

EDUCATION & TRAINING:

Alberta Vocational Program

Calgary AB

● Certificate of Completion Registered Nursing Assistant 1982

Lord Beaverbrook High School Calgary AB

● Completed High School Diploma

Committees/Volunteer Work

● Nominated by Council of Yukon First Nations to Yukon Hospital

Corporation Board of Trustees for a three year term effective January 20th, 2011

(had to resign due to conflict with my position at Health Canada)

● Education committee Stikine School District 87 in Atlin BC from 2007-2009

● Volunteered with Special Olympics from 1992-2000

References available upon request