2017 education forum - amazon web services…forecast growth estimated value of ndis supports by...

2017 Education ForumPerth

August 2017

Today’s Agenda

2

Welcome Grant Bowen, State Manager WA

Introduction Ian Ireland, General Manager Client Solutions

Understanding the NDIS

• Implications for service providers

Frances Buchanan

National Disability Services

Ansvar Risk Solutions

• Risk Management Toolkit Overview

• Online tools – Ansvar/Rapid Global product suite

• Strategic Partnerships – Employsure EPL Solution

Diana Borgmeyer Head of Risk Solutions

Neil Ditton

Julie Glynn

Ansvar Product Refresh Grant Bowen

Lunch

Who We Are

3

Ian Ireland, GM Client Solutions

Who we are

Ansvar is a leading specialist risk and

insurance provider to the Care, Community,

Education, Faith and Property Owners

sectors.

Ansvar is a wholly-owned subsidiary of UK

based Ecclesiastical Insurance Group (EIG).

The principal shareholder of EIG is

AllChurches Trust - one of the UK’s largest

charities.

4

Who we are

Our Vision

To be the most trusted and ethical

risk and insurance provider

within our core sectors

5

Who we are

LEADING SPECIALIST PROVIDER TO FIVE CORE SECTORS

6

Ansvar has a long history of involvement in the Australian community and philanthropic giving.

We believe supporting the community is what sets us apart from other insurers.

Ansvar provides support to community groups and organisations through:

• Strategic Partnerships

• Sponsorships

• Donations

• Staff Volunteer Days

• Community Education Program Grants

Who we are

COMMUNITY GIVING

7

https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRw&url=https://www.goodcompany.com.au/charity/The-Shepherd-Centre&ei=DybhVMqzFcb68QXwqoLoDw&bvm=bv.85970519,d.dGc&psig=AFQjCNEKupx-vds9sG1lqXlJfYWbibl-bw&ust=1424127881130608

https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRw&url=https://www.goodcompany.com.au/charity/The-Shepherd-Centre&ei=DybhVMqzFcb68QXwqoLoDw&bvm=bv.85970519,d.dGc&psig=AFQjCNEKupx-vds9sG1lqXlJfYWbibl-bw&ust=1424127881130608

Established 1994

Focus on Australian Youth development

Grants up to $50,000

Targets education and life skills programs

Supporting those who support others

Contributed over $10 million in 20 years

ANSVAR COMMUNITY EDUCATION PROGRAM

8

Who we are

In 2017 Ansvar donated $250,000 to nine recipients

Understanding the NDIS

9

Disability Care Sector

10

In 2009

4 million Australians, or 20%, reported as having a disability resulting

from a health condition

Approximately 1.3 million Australians had a severe/profound core activity

limitation

These 1.3 million people (and other people with a disability) were

supported by approximately 772,000 informal carers

Every week, five more Australians sustain a spinal cord injury and 10

to 15 sustain a severe traumatic brain injury.

Every two hours, an Australian child will be diagnosed with an

intellectual disability.

ONE IN FIVE AUSTRALIANS HAS A DISABILITY

Source. PwC: Disability expectations. Investing in a better life, a stronger Australia November 2011

The National Disability Insurance Scheme (NDIS) is a new way of providing support for Australians with disability, their families and carers.

As an insurance scheme, the NDIS takes a lifetime approach, investing in people with disability early to improve their outcomes later in life.

The National Disability Insurance Agency (NDIA) is the independent Commonwealth government agency responsible for implementing the NDIS

National Disability Insurance Scheme

11

The NDIS is based on four insurance principles:

• The total annual funding base required by the NDIS is determined by an actuarial estimate of the reasonable and necessary support needs of the target population.

• The NDIS takes a lifetime approach (i.e. seeks to minimise support costs over a participant's lifetime) by investing in people early to build their capacity

• The NDIS will invest in research and encourage innovation

• the NDIS has the ability to act at the systemic level, as well as fund individual support needs

Social Insurance Scheme not a Welfare System

12

13

Government Programs Expenditure Comparison (2019- 20)

Title

By Name


The NDIS: Challenges and Opportunities

David Moody

NDS

Ansvar Broker Education Forum (SA)

For discussion today

• How the Scheme works and is working

• Challenges for providers, consumers and their

care / support networks

• NDIS Quality and Safeguarding Framework

• Changing workforce models

Title

By Name


How the NDIS works …

• A rights-based approach

• Criteria:

o Age requirement

o Residence requirement

o Disability requirement or early intervention

requirement

• ‘Reasonable and necessary supports’

The Act

• The support will assist the participant to pursue their goals objectives and

aspirations

• The support will assist the participant’s social and economic participation

• The support represents value for money

• The support will be effective and beneficial

• The funding or provision of support considers what is reasonable to expect

families, carers, informal networks and the community to provide

• The support is most appropriately funded or provided through the NDIS

Reasonable and necessary

Key reforms

• Nationally-consistent, taxpayer-funded scheme

• Insurance model

• Increased emphasis on choice and control

• Most funding will be attached to individuals

• Relationship between providers, clients and government is changing

• New and more competitive market emerging

What’s different?

For participants For providers

Participants decide what supports

they need, how to use their funding

and who will provide their supports

Providers are engaged by

participants to deliver supports

in accordance with their plan

Funding is allocated to

participants not a provider

Providers enter into a service agreement

with participants setting out the

individualised supports they will deliver

Funding goes with the participant

wherever they live

Providers are paid after the

support is delivered

Title

By Name


And how the NDIS

is working …

NDIS roll out in SA

Started July 2013 0 – 13 year olds in incremental age ranges

Feb 16 remaining 0 – 14 year olds

Jan 17 15 - 17 year olds

July 17 People aged 18-65 in the Northern Adelaide, and Barossa, Light, Lower North regions

Oct 17 People aged 18-65 in the Tea Tree Gully, Murray

Mallee and Limestone Coast regions

Jan 18 People aged 18-65 in the Southern Adelaide, Fleurieu/KI and Eyre West regions

April 18 People aged 18-65 in the Far North, Yorke/Mid

North, Eastern and Western Adelaide and

Adelaide Hills

Forecast growth

Growth in people accessing supports (SA)

NDIS Market Position Statement South Australia June 2016

Forecast growthNumber of participants by year and service region

(cumulative)

NDIS Market Position Statement South Australia June 2016

Forecast growth

Estimated value of NDIS supports by year ($, Million)

NDIS Market Position Statement South Australia June 2016 Rounded to nearest $10m

Workforce Increase

Large increase required in the Disability Workforce:

• National 165,500: increase of more than 80,000

• South Australia: estimated increase of about 6,000 FTE

NDIS 4th Quarterly Report 2016-17

• 90,638 participants in total had received an approved NDIS plan as at 30 June 2017

• 15,078 participants received an approved plan in the quarter

• 6134 children had been referred through the ECEI gateway by the end of the quarter

• 13,434 plans were reviewed in the quarter and 37,020 plans reviewed in total in 2016-17

• 84 per cent of surveyed participants in the quarter rated their experience either good or very good. The overall average satisfaction rating since the Scheme began is 92 per cent

• 8698 service providers have been registered – a 28 per cent increase in the quarter

NDS State of the Sector Report 2016• Merger activity increasing – 41% discussed activity

• Demand growing rapidly – 71% BCS respondents reported increased

demand

• Demand proving challenging to meet – 38% BCS respondents

unable to keep up

• Clients exercising choice – 58% BCS respondents operating in NDIS

had clients leave them for another

• Providers are diversifying – 48% BCS respondents entering new

markets

• Achieving a surplus is tough – 22% BCS respondents made a loss

• Welfare/community organisation > sustainable community

business

• Significant changes to contractual arrangements with government

• Contract is now with individual customer/consumer

• Cessation of block funding to individual payment in arrears

• Viability and sustainability issues related to pricing: some supports

• General uncertainty and adequacy of the operating model

• Operating with limited market information

General risks for providers

Growth (NDS Business Confidence Survey)

• 71% reported increased demand

• 38% unable to respond to demand

Customer demands and preferences

• Increased request for 1:1, community-based, in-home supports

• Offering supports outside of capability / without proper risk assessment

Workforce

• Difficulty recruiting - allied health, support workers, management, finance

• NDIS and IR incompatible - flexibility, short engagements, cancellations

• Training/professional development difficult in pricing parameters

Identified risks

Specialist Disability Housing

• Different roles & responsibilities: owner/SDA provider and support provider

• NDIA preference for SDA and support to be separated

• Separate agreements required

• Significant for current NGOs operating in Govt-owned, older properties

Accommodation support (Supported Independent Living)

• Quotable item

• Significant issues for some providers in quoting to date preventing claiming

• Managing vacancies

Complexity/provider of last resort

• No provider of last resort (at this stage) in SA

• Reputational risk for providers withdrawing services

Support-specific risks

Title

By Name


A National Quality and Safeguarding Framework

• National Quality and Safeguarding Framework released

• NDIS Amendment (Quality and Safeguards Commission and Other

Measures) Bill 2017 before parliament:

o National Q&S Commission and Commissioner

o NDIS Practice Standards and Code of Conduct

o National accreditation system and Code of Conduct

o Definition of key personnel - board/directors

o Significant penalties for breaches:

Registration and registration conditions

Documentation

National Quality & Safeguarding

Title

By Name


Changing workforce

models

Key NDIS workforce themes• NDIS workforce needs to grow by at least 70,000 nationally

• Jobs filling but many remain unfilled (up to 1/3)

• Not enough suitable applicants; increasingly-specific job requirements

• Increasingly person-centred recruiting

• New jobs are short hours, often casual, and small pool of applicants

(esp. in regional Australia)

• Allied health: Shift from full-time to fixed-term roles

• Challenges re: remote and unsupervised work (but opportunities from

self-managing teams?)

Current staff are under the pump

Employment conditions

Fluctuating pay, insecure work

Work environment

Loss of sense of teamwork, physical and mental health risks

Development opportunities

Reduced training and career progression

Job satisfaction

People can’t provide the support they want to

• Restructures focussed on reducing overheads and middle management

• Transport a significant pain point

• Greater use of financing options to meet capital and other costs

• Merger/acquisition activity increasing

o 41% discussed mergers

o 14% undertaking or completed a merger in last 12 months

o 12% likely or very likely to merge in next two years

o Due diligence/increased risks

• Diversifying into new areas/seeking new funding options

o 48% report entering into new markets

Provider responses

• Business as usual vs proactive approach to managing risks

• Capacity of board/directors to understand and assess risks

• Increased financial pressures mean that providers are reviewing all costs

• All providers should consider business continuity

• Existing risk mitigation strategies may no longer apply

• Capacity to undertake risk assessment of existing and new supports

• Providers are exploring innovative/new ways of offering sustainable supports. This is likely to create new insurance scenarios.

Some final considerations

Recent reports and papers

NDS ‘How to get the NDIS on Track’ https://www.nds.org.au/news/its-time-to-act-to-get-the-ndis-on-track1

NDS 2017 Federal Budget Submission https://www.nds.org.au/images/news/NDS_Federal_Budget_Submission_2017.pdf (+ accessible)

NDS State of the Sector Report 2016 https://www.nds.org.au/news/sods-report-2016

National Disability Insurance Scheme – Management of the Transition of the Disability Services Market Australian National Audit Office

https://www.anao.gov.au/work/performance-audit/national-disability-insurance-scheme-transition-disability-servicesFeb – Sep 2017 Productivity Commission National Disability Insurance Scheme Cost

http://www.pc.gov.au/inquiries/current/ndis-costsAustralian Disability Workforce Report

https://www.nds.org.au/news/australian-disability-workforce-report-first-edition-releasedUNSW NDIS Prices and the Disability Workforce

https://www.sprc.unsw.edu.au/research/projects/ndis-workforce-pricing/

https://www.nds.org.au/news/its-time-to-act-to-get-the-ndis-on-track1

https://www.nds.org.au/images/news/NDS_Federal_Budget_Submission_2017.pdf

https://www.nds.org.au/news/sods-report-2016

https://www.anao.gov.au/work/performance-audit/national-disability-insurance-scheme-transition-disability-services

http://www.pc.gov.au/inquiries/current/ndis-costs

https://www.nds.org.au/news/australian-disability-workforce-report-first-edition-released

https://www.sprc.unsw.edu.au/research/projects/ndis-workforce-pricing/

Title

By Name


Thank you

08 8154 3701

[email protected]

@NDS_Disability

Ansvar Risk SolutionsStrategic Solutions Partners

Diana Borgmeyer, Head of Risk Solutions

52

Employment Practices Liability Claims Trend

53

Add title Employsure client: The Source Bulk Food Glebe

Ansvar Risk Solutions Online Modules

Diana Borgmeyer, Head of Risk Solutions

60

www.rapidglobal.com | ph 1800 307 595

RAPID GLOBAL EXISTS TO MAKE THE WORLD A SAFER PLACE TO WORK

Neil Ditton – Business Development Manager

TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB!www.rapidglobal.com

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1800 307 595

[email protected]

WWW.RAPIDGLOBAL.COM

CLIENT SERVICESSUPPORT TEAM


RAPID GLOBAL PRODUCTS

Rapid Global Rapid InductRapid Access


A WEEK OFF WORKWHO REQUIRE MORE THAN A

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Catholic Safety Health and Welfare SA (CSH&W SA) is the WHS support and advisory unit for the Catholic Church in

South Australia. Responsible for the implementation and monitoring of safety management systems across SA to

ensure that legislative compliance and conformance is met under the Performance Standards for Self Insurers in

South Australia.

WHO ARE THEY?


THE CHALLENGE

Employing over 10,000 employees across Schools, Aged Care, Social Services and Parishes as well as over 25,000

known volunteers across 240 worksites, the importance of implementing a safety management solution was critical.

The need to have a system to manage the reporting and investigation of incidents across a workforce of significant

variance in size, location and activity was the key focus for the organisation.

Induction of contractors was also a requirement with a preference to move online in order to streamline the process.

Furthermore, management had a requirement to ensure all sites were complying with policies such as ensuring

inspections and audits were regularly conducted, thoroughly completed and repeated on a regular or annual basis.


THE SOLUTION

Since July 2011, CSH&W SA have used Rapid Incident Reporting across all 240 worksites to lodge incidents and

follow through with investigation and corrective actions. The system is also used to upload related documentation and

store evidence related to investigations and provides CSH&W SA WHS Consultants with the ability to monitor the

entire process and ensure all possible elements have been considered.

Rapid Induct was implemented to ensure contractor inductions are able to be conducted in a consistent and efficient

manner. Contractors are issued a password to complete their induction before attending any of the sites.

Rapid Service Alert was also implemented and is used widely throughout the organisation to ensure repetitive tasks

such as asbestos inspections, fire drills and workplace checks are allocated to personnel and completed in a timely

manner.


THE RESULTS

Rapid Incident Reporting is customisable to suit the client’s needs. CSH&W SA uses the system to report and

monitor complaints against the operation of the Safety Management System, to report hazards and record student

incidents. Since using Rapid Incident Reporting, CSH&W SA has found many benefits that provide them with the

capabilities they need to keep various sectors within the company in check.

Some of these include:

• Monitoring of non-conformances issued by CSH&W SA to worksites for not conforming with the system. This

allows the worksite to determine actions required to conform and ensure actions are completed in a timely manner.

• The system provides WHS Officers with immediate and valid information to assist them in meeting their due

diligence responsibilities under the WHS Act.

• The immediate email escalation of information alerts, informs WHS Officers of incidents and events.

• The excellent reporting capability enables management to keep abreast of trends and risks within their business.


THE RESULTS

Contractors are now more efficiently inducted online via the Rapid Induct software and the organisation has the

assurance that the training material presented is consistent and able to be adapted when necessary. Administrators

are able to log in via the Rapid Induct online software or by using the dedicated App to check a contractor’s induction

status.

The management of important repetitive tasks such as inspections and audits is now much easier through the use

of Rapid Service Alert. The management team are now provided with an audit trail and full visibility of the task

data and are able to view when the tasks have been allocated, to whom and when they are completed.


“Rapid Incident Reporting provides an excellent application for the Church to record and retain

information related to incidents. Rapid Global have been extremely supportive and accommodating

through the development, implementation and ongoing management of this application in our

organisation. The latter being a contributing factor in CSH&W SA exploring the possibility of

implementing other products in the Rapid Global suite.”

Kathy Grieve - Executive Manager - Catholic Safety Health & Welfare SA


ONLINE INDUCTION SOFTWARE


administrator

creates

courses

administrator

sets training

matrix

Administrator

sends trainee

notification

trainee

completes

courses

trainee

uploads

documents

TRAINING

PROCESS


RAPID INDUCT DASHBOARD

CUSTOMISED STATISTICS

QUICK LINKS ACCESS


COURSE LIBRARY

COURSE REPOSITORY

COURSE ACTIONS


TRAINING MATRIX

ASSIGN COURSES TO ROLES

ASSIGN DOCUMENTS TO ROLES

GAP ANALYSIS


TRAINEE DASHBOARD

VIEW INDUCTEE INFORMATION

FILTER BASED ON STATUS

ADD NEW TRAINEE


TRAINEE PORTAL

PASSWORD PROTECTED

COMPLETE ONLINE COURSES

UPLOAD INDIVIDUAL DOCUMENTS

COMPLETE ONLINE FORMS

ACCESS ONLINE RESOURCES

CAPTURE TWO-WAY COMMUNICATION


ANSVAR INCLUDED LEARNING MODULES


RAPID GLOBAL APP & RAPID INDUCT APP

PERFORM DESKTOP FUNCTIONALITY ON MOBILE DEVICES

FREE TO DOWNLOAD & USE

AVAILABLE ON ANDROID

AVAILABLE ON IOS


ANSVAR CLIENT PORTAL

DOWNLOAD RESOURCES

UPLOAD DOCUMENTS

MEMBER INDUCTION REPORTS

ISSUE INDUCTIONS


INCIDENT REPORTING ONLINE


user

completes

incident

form

notification

sent to key

stakeholders

incident

investigation

corrective

actions

completed

incident

closed

INCIDENT

REPORTING

PROCESS


INCIDENT TYPES

CUSTOMISABLE

VARIOUS WORKFLOWS


INCIDENT NOTIFICATION

SENT TO KEY STAKEHOLDERSBASED ON:

INCIDENT TYPE

LOCATION OF INCIDENT

INCIDENT SEVERITY


INCIDENT INVESTIGATION

CHOOSE INVESTIGATION TEAM

UPLOAD FINDINGS

ROOT CAUSE METHODOLOGY

ASSIGN CORRECTIVE ACTIONS


CORRECTIVE ACTIONS

PROGRESS NOTES

TRACKED FOR COMPLIANCE

ADMIN CLOSES WHEN ACTIONSARE COMPLETED


REPORTING

STANDARD REPORTING

BUSINESS PERFORMANCE REPORTING

FREQUENCY RATES

EXPORT FUNCTIONALITY


RAPID GLOBAL APP

REPORT INCIDENTS QUICKLY



AVAILABLE ON IOS


SET, SCHEDULE AND TRACK REGULAR PLANNED MAINTENANCE OR TASKS


create

assets /

items

create

audit

forms

create

tasks

send

notification

audit / tasks

completed

SCHEDULED

MAINTENANCE

PROCESS


CREATE ITEMS / ASSETS

CREATE ITEMS / ASSETS


AUDIT FORM BUILDER

BUILT AUDIT FORMS

CONDITIONAL FORMATTING


CREATE TASK

CREATE ONCE-OFF OR REPETITIVE TASKS

ASSIGN TO INDIVIDUALS

ATTACH AUDIT FORMS


TASK / AUDIT DASHBOARD

DISPLAY STATUS OF TASKS

FILTER SEARCH OPTIONS


PLANNER

VIEW UPCOMING TASKS

VIEW COSTINGS FOR TASKS


TASK NOTIFICATION

TASK NOTIFICATIONS SENT VIA EMAIL


RAPID GLOBAL APP

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SEARCH ASSET FEATURECOMING SOON


ANSVAR MODEL 1READY-TO-GO OFFERING

ANSVAR MODEL 2CUSTOMISED SOLUTIONS

INDUCTION / TRAINING

E-LEARNING MODULES

INCIDENT MANAGEMENT & REPORTING

SERVICE & MAINTENANCE SCHEDULING

COMPLIMENTARY FOR 1ST 12 MONTHS

ALL ANSVAR MODEL 1 FEATURES

CLIENT CUSTOMISATION

ANSVAR PREFERENTIAL PRICING

10 Minute Break

118

Ansvar Risk SolutionsDiana Borgmeyer, Head of Risk Solutions

119

Care and Community Sector Challenges

The Consumer is both the Purchaser and the Service Recipient

National Quality

Standards and

Accreditation

Digital Disruption

Consumer Directed Care

Consumer Directed Care Driving Choice and Transparency

Nanny

Pilot

Programm

e

Draft Disability Sector Quality Standards

NATIONAL

DISABILITY

INSURANCE

SCHEME

QUALITY AND

SAFEGUARDING

FRAMEWORK

DEPARTMENT OF SOCIAL SERVICES

CONSULTATION REPORT

31 AUGUST 2015

Consultation Report - Staff Screening Options

Options for ensuring staff are safe to work with

participants:

1. Requirement for employers to manage this risk

2. Comprehensive referee checks for all staff and police checks

for staff delivering supports considered to pose a higher risk

3. Working with vulnerable persons clearance for staff delivering

supports considered to pose a higher risk

4. A barred persons list

Complaints Handling and Oversight

Options for complaints handling:

1. Requirements for internal complaints handling processes

2. Independent statutory complaints function for complaints that cannot be resolved with providers

Oversight System Requirements1. an oversight body

2. community visitors

3. serious incident reporting

New Child Care Standards

Aged Care

Ansvar Risk Management Services

So how is Ansvar responding?

Balancing competing risk outcomes is hard

Nurturing healthy relationships –

Cultivating trusting adult-child relationships

to enhance a child's learning, ambition,

confidence and skill

Safeguarding – Protection policies

and practices that are rigorous and

a culture that ensures vigilance in

identifying and acting on indicators of

risk

Achievement of Purpose

Enterprise Risk

ManagementRisk Control

Quality and Continuous

Improvement

Compliance and

Accreditation

Organisational Performance Management

129

An integrated approach to risk management services

GovernanceCulture Accountability Leadership

130

Understanding Risk Management Maturity

DEVELOPING

The organisation is in the process of developing an

organisation-wide Risk Management

Framework and approach

INTEGRATING

The organisation-wide Risk Management

Framework and approach has been documented and

approved.

Key risk management activities are in the process of being

integrated with existing management systems

and activities.

EMBEDDING

The organisation-wide Risk Management Framework and

approach is consistently applied

across all areas of the organisation with processes and

activities that are part of everyday

management and decision making.

OPTIMISED

The organisation-wide risk management approach reflects a proactive risk management culture.

Risk management is integral in optimising outcomes,

creating value and achieving objectives through the use of

innovation and change management.

The organisation actively pursues improvement opportunities in risk

management.

Ansvar Risk Services Suite

Systems and Sector

Specific Software Platforms

• Incident Reporting

• eLearning

• Maintenance Scheduling and Audit

ERM Support

Risk Control Toolkits

Site Risk Surveys

Sum Insured Assessments

Strategic Risk

Workshops

Strategic Supplier

Partnerships

Strategic Partnership with AIS

Be protected against the consequences of a bad hire or deal. Trust

AIS International Group -your partner

for background screening and due-

diligence

Strategic Supplier

Partnerships

Strategic Risk Workshops

Risk Register Tools and ResourcesRisk Descriptions

Examples

The risk of extreme weather conditions (storm, hail, ice, heat), caused by seasonal variations, resulting in injury/ death to children/staff and/or the public during a scouts led activity

Loss of skill base in the volunteers threatens long-term sustainability of key programs

Fail to meet safeguarding standards caused by failure to embed policies and procedures resulting in loss of confidence of key stakeholders and ‘social licence to operate’

Adverse media reporting caused by abuse of child by a volunteer that was not reported or adequately managed resulting in criminal sanctions against management and the Board

EVENT IMPACT CAUSE

Sample Risk RegistersRisk Description Existing Controls Monitoring Controls Risk Assessment – with Existing Controls Actions

Effectiveness of controls Consequence Likelihood Rating

Strategic Risk

The organisation does not

effectively design and

execute a strategic plan

leading to the

organisation ceasing its

operations.

Senior management develop and

agree the organisation’s strategic

direction and performance

objectives.

The organisation’s strategic plan

includes internal and external

research and analysis including

SWOT, market and competitor

analysis.

The Board reviews and

approves the organisation’s

strategic plan.

Comprehensive monthly,

quarterly and annual

reporting against the strategic

plan is escalated to the Board

for monitoring and challenge.

Effective

Partially Effective

Ineffective

Catastrophic

Major

Moderate

Minor

Insignificant

Almost

Certain

Likely

Possible

Unlikely

Rare

Extreme

High

Medium

Low

Financial Risk

The organisation fails to

manage its financial

position effectively

resulting in the

organisation ceasing its

operations.

Financial budgets including

Balance Sheet and cash flow

projections are prepared by

senior management.

Annual financial budgets are

approved by the Board at the

start of each financial year.

Progress against financial

budgets are reported to the

Board on a regular basis for

monitoring and challenge. Effective

Partially Effective

Ineffective

Catastrophic

Major

Moderate

Minor

Insignificant

Almost

Certain

Likely

Possible

Unlikely

Rare

Extreme

High

Medium

Low

Governance Risk

Child Care Standards Risk Assessment

QA1

Educational program and

practice

What are the events that could

stop us from delivering

stimulating, engaging learning and development

programs

What would be the causes and

contributors to the failure to deliver

QA2

Children’s health and

safety

What could happen within this service that could result in significant

physical or psychological

harm to a child

What would be the most likely contributing

factors to this harm occurring

QA3

Physical environment

What are the design and

physical elements of the environment of the centre that

are adversely affecting

children's learning and development

Why do these elements or

design features impact and how could they be

modified

QA4

Staffing arrangements

High turnover of staff and non qualified staff

delivering learning programs with

increased complaints from parents on poor

quality care

Caused by a punitive

organisational culture, no staff support through supervision and

lower than market remuneration and

lack of policies and procedures

QA5

Relationships with children

Children from non-English speaking

families are having less interaction

and conversations with carers than their peers and

experiencing less progress in

learning and development

No explicit planning to incorporate

individual cultural and language

requirements and no additional

support or training for staff on cultural

diversity

QA6

Collaborative partnerships with families

and communities

The service has not been able to

establish effective partnerships and communication

with parents

Caused by a lack of resources and continuity of staff

to build and maintain

relationships

QA7

Leadership and service

management

There is a lack of cohesion between

staff and management on the values and practices of the

service

This results in low morale, high staff

turnover and ineffective

implementation of key policies

Risk Toolkits

Risk Control Toolkits

Ansvar Product RefreshAllied Health

Commercial Property Owners

Leveraging from parent experience• Property Owners portfolio fastest growing in Group

• Existing Schemes facilities with business partners

• Strategic relationships with Peak Bodies

Ansvar’s strong experience in Care market a natural fit for Allied Health

Ansvar launch into new products – Why?

Allied Health

Business Pack up to $10m TAV• Catering for wide range of practices

• Streamlined to three sections

• Includes Management Liability

• Sexual Abuse cover available

Stand alone policies for significant risks• ISR, Broadform Liability, Management Liability and Professional

Indemnity

Allied Health

*Professions that will require their own PI under national law exempt from Ansvar cover

# Medical malpractice cover is not available for these professions

Business Pack up to $20m TAV• Catering for wide range risks

• Streamlined to three sections

• Glass included

• Covers costs incurred for

Tax audits

Legal expenses in defending OHS penalties

Stand Alone policies for significant risks• ISR, Broadform Liability, Management Liability and Professional Indemnity

Property Owners

Property Owners

• Mixed Commercial Risks (retail, offices, residential)

• Shopping Strips / Homemaker Centres

• Offices

• Aged Care – Nursing Homes, Retirement Villages

• Art Galleries

• Business Parks

• Child Care Centres

• Churches

• Community Centres

• Education Facilities

• Healthcare

• Museums

• Performing and Creative Arts Studios

• Residential Risks

• Theatres

Property Owners Risk Appetite

Sustainable Scheme Development

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We have the appetite and expertise to successfully manage your Scheme. Our experience, expertise and onboarding process makes the transition swifter and simpler than you might think.

OPPORTUNITIES

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2017 education forum - amazon web services…forecast growth estimated value of ndis supports by...

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