2018 Annual Report

Indianapolis-Marion County Audit Committee

and

Office of Audit and Performance

1

March 19, 2019

Table of Contents

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Indianapolis-Marion County Audit Committtee ................................................... 1

Chairman’s Remarks ................................................................................................ 1

About the Audit Committee ....................................................................................... 2

2018 Highlights ......................................................................................................... 4

Office of Audit and Performance ........................................................................... 5

Director’s Notes ........................................................................................................ 5

About the Office ........................................................................................................ 6

2018 Audit and Performance Reviews ...................................................................... 9

2018 Performance Projects and Initiatives ............................................................. 10

An Inclusive Lens ................................................................................................... 12

Indianapolis-Marion County Audit Committee CHAIRMAN’S REMARKS

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As Chairman of the Indianapolis-Marion County Audit Committee for 2018, I am pleased to report on its

activities, in conjunction with the issuance of the annual report by the Office of Audit and Performance

(OAP).

The Audit Committee (Committee) met four times with the independent external auditor to discuss the

scope, monitor the activities, and review the results of the audits of the City and County. The Committee

oversaw the issuance of the Comprehensive Annual Financial Report (CAFR) of the City that was submitted

to the Government Finance Officers Association for consideration of a Certificate of Excellence in Financial

Reporting. This represented the 41st consecutive issuance of a CAFR for the City of Indianapolis.

The Committee also oversaw the issuance of a CAFR for the County. This CAFR was issued to the GFOA

for consideration of a Certificate of Excellence in Financial Reporting. This was the first such issuance of a

CAFR for Marion County in 12 years.

Timely issuance of Single Audits for both the City and County was accomplished. Single audits are those

audits issued in accordance the US Office of Management and Budget’s Uniform Guidance. The committee

reviewed and provided comments and feedback on the results of each audit.

Each Committee member has expressed appreciation for the work of the external auditor, BKD, and the

open communication, transparency and technical expertise the team has displayed during the financial and

single audit engagements.

The Committee conducted for the first time a self-assessment of its activities, as well as a post external

audit survey of management, in accordance with best practices of audit committees, as recommended by

the external auditor.

Committee members have expressed their admiration of the work of the OAP this past year, whose

achievements are outlined in this report. The Committee continues to work closely with OAP and believes

the work has significantly improved internal controls of the operations and financial reporting of the City and

County. The OAP has created a tracking system of findings from both external and OAP internal audits.

These findings are reviewed by the Committee each meeting and followed up on for resolution. This system

has improved the resolution times for implementing corrective actions of identified internal control

deficiencies.

I want to express my gratitude to the members of the Audit Committee. Each member has provided input

and served as an informed resource of auditing and accounting practices. Their commitment to public

service is commendable!

We look forward to the challenges that are before us and success in meeting those challenges.

Charles Johnson, III, CPA, CGMA

Chairman, City-County Audit Committee

Indianapolis-Marion County Audit Committee ABOUT THE AUDIT COMMITTEE

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The Audit Committee is responsible for meeting with the independent external auditors to discuss the scope of the annual audits of the city and the county, and anything related to such audits. The Committee oversees the affairs of the Office of Audit and Performance to ensure adequate internal controls and procedures, serves as the informed resource regarding the auditing and accounting practices of the city and the county, and selects the independent external auditor to prepare the annual City and County audited financial reports. The Committee is required to meet at least three times a year and to submit an annual report of its activities to the Mayor and City-County Council. The Committee is comprised of 7 voting members and 5 non-voting, ex-officio members (or their designees). Voting members include two members of the City-County Council, a council appointee and four mayoral appointees (including the Committee Chair). The Committee selects a Secretary. Voting members are appointed to three year terms.1

2018 Audit Committee Members

Voting Members

Charles Johnson, III, CPA, CGMA, Committee Chairperson Managing Partner of Engaging Solutions, LLP, a consulting firm that provides accounting and business solutions services. Charles co-manages the Fiscal Management and Accountability Sector, which provides assurance, tax and accounting services. Charles has more than 30 years of experience in public and non-profit accounting, including eight years as Indiana State Examiner.

La Keisha Jackson City-County Councillor (District 14). With more than 20 years as a business professional, La Keisha has worked for the past 15 years in the community and social services field, including her current position as Executive Director for a local non-profit community center. La Keisha has served on many boards, neighborhood and community groups, and, for that service, has twice been a recipient of the Mayor’s Community Service Award. La Keisha is an alumnus of both Indiana University, Bloomington and Indiana Wesleyan University, from which she received an MBA.

Tim J. Moriarty Special Counsel to the Mayor of Indianapolis. Tim is a former attorney from Faegre Baker Daniels LLP, where he worked on complex litigation, municipal law and corporate internal investigations. He is a graduate of the Indiana University Robert H. McKinney School of Law.

Marilyn Pfisterer City-County Councillor (District 15), has served on the City-County Council’s Administration and Finance Committee and has previously served as Controller for the Office of the Indiana Secretary of State. Marilyn was first elected to the Wayne Township Trustees Board in 1999 and has remained active in local politics ever since, including serving multiple terms as a City-County Councillor.

Bengu Powell, CPA Senior Auditor focusing on Nonprofits including Single Audits, Homeowners Associations and Taxation at ComerNowling, a public accounting firm. Bengu has more than 14 years of experience as a CPA, 12 of those years with ComerNowling. She holds a Master’s Degree in Accounting and is a member of the American Institute of Certified Public Accountants. She is also a member and past treasurer of the American-Turkish Association in Indiana.

1 Revised Code of the Consolidated City and County Indianapolis-Marion County, Indiana § 202-305.

Indianapolis-Marion County Audit Committee ABOUT THE AUDIT COMMITEE

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David Reynolds Executive Director of the Office of Senate Fiscal Policy. Over nearly 30 years of public service, David has worked in the Executive and Legislative branches of state and local government; including an appointment by Mayor Ballard as the Controller for Indianapolis and Marion County. David serves as a volunteer CASA (Court Appointed Special Advocate) in Marion County for Child Advocates.

Debra Shoffner Former Assistant Vice President and Manager of the Indianapolis office of TIAA-CREF, a diversified investment management company that services the education and nonprofit community. Debra brings more than 25 years of experience in the financial service industry. Over the past several years, Debra has volunteered in nonprofit and charitable organizations, assisting with their financial management. Currently Debra serves as Vice President of Programming for the Circle City Indiana Chapter of Links Inc., and a member of Friends of Holliday Park Board.

Non-Voting Ex Officio Members

Bart Brown Chief Financial Officer for the Indianapolis-Marion County Council. Bart previously worked for the City of Beech Grove as the Deputy Clerk-Treasurer, in charge of payroll and accounts payable. The next year he was elected Clerk-Treasurer of Beech Grove. He has worked in several positions in state and local government, including Budget Director of the City of Indianapolis, Deputy Commissioner of Finance for the Bureau of Motor Vehicles, and Executive Director of the Southeast Workforce Development Board. Bart holds a Masters of Public Affairs Degree in Public Sector Management from Indiana University. He is a 23-year veteran of the United States Army Reserve, from which he retired in 2007.

Susan W. Gordon, CPA, JD, CFE Director of Audit Services for Cities and Towns with the State Board of Accounts (SBoA). Susan has more than 20 years of experience with SBoA. The State Board of Accounts provides the citizens of the State of Indiana with complete confidence in the integrity and financial accountability of state and local government.

Hope C. Tribble Director of the Office of Audit and Performance. Hope’s professional career includes work in the private, public, and nonprofit sectors. In addition to her current position, Hope has served in state and local government positions as Budget Manager in the City Controller’s Office, Fiscal Analyst with the Ways and Means Committee of the Indiana General Assembly, and Chief Financial Officer and Policy Analyst for the City-County Council.

Fady Qaddoura Controller of the Consolidated City of Indianapolis and Marion County. Most recently, Fady worked as a senior government administrator in the Indiana Family and Social Services Administration. Over the last 15 years, Fady has served in many roles in the nonprofit, corporate, and public sectors. Fady serves on several boards, most prominently the Marion County Criminal Justice Planning Council, the Early Prevention and Intervention Council, City Market, and the City-County Investment and Information Technology boards.

Julie Voorhies Marion County Auditor. Julie is Secretary of the Board of Marion County Commissioners. She brings more than 25 years of real world work experience. Julie formerly served as the Marion County Recorder and has managed offices and operations for local businesses throughout central Indiana, including work for a local engineering and surveying firm. Julie has twelve years of public service experience as an elected official.

Indianapolis-Marion County Audit Committee 2018 AUDIT COMMITTEE HIGHLIGHTS

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Committee Proceedings The Audit Committee convened for four meetings in 2018. Brief synopses of 2018 meetings are provided below. Audit Committee meetings since April 2016 have been televised on TV16 and archived online at http://City-County Audit Committee.

Friday, February 23, 2018 The Office of Audit and Performance (OAP) updated the Committee on audit engagements completed, underway and upcoming; reviewed the elements and procedures for the 2018 Annual Risk Assessment as well as its procurement of a project management software to aid its internal operations. The City-County external auditor, BKD, provided an overview of the 2017 Audit Planning document, areas of risk, and related timelines.

Friday, April 27, 2018 BKD provided an update on the Single Audits and the Financial Statement Audits for both the City and County. The Committee welcomed a new voting member, Councillor La Keisha Jackson. The Committee approved the following: 2017 Annual Report of the Indianapolis-Marion County Audit Committee and Office of Audit and Performance; a four-year external audit procurement cycle starting in 2020; and the Committee’s participation in both an Audit Committee Self-Assessment and Post External Audit Survey. OAP presented updates for both its audit and performance divisions and OAP’s Annual Audit Plan for 2018.

Thursday, July 27, 2018 OAP provided an update on the assessment of the Marion County Sheriff’s Office (MCSO), including the scope of the project. Chairperson announced both the City and County Comprehensive Annual Financial Report (CAFR) were completed by June 30th. BKD presented the audit results for both CAFRs.

Friday, October 26, 2018 The Committee approved its 2019 meeting schedule. Chairperson announced that OAP would administer the electronic Audit Committee Self-Assessment and Post External Audit Surveys in the coming weeks. The Committee approved questions for both inquiries. External auditor, BKD, presented the results for both Single Audits. The Director of ISA/Chief Information Officer provided an update to the Committee on numerous projects being undertaken to improve the resiliency of the City-County’s information technology systems.

New Member Orientation, April 19, 2018 An orientation session was coordinated to give new and existing members an opportunity to learn more about the roles and responsibilities of Audit Committee members. The two-hour session included presentations by the Office of Audit and Performance, external auditor - BKD, County Auditor’s Office, County Treasurer’s Office, the Office of Corporation Counsel, Office of Finance and Management and the State Board of Accounts.

Appointments and Code Revisions Following are the local ordinances passed or introduced in 2018, which are related to the Audit Committee in 2018.

• Proposal 302, 2017, passed December 4, 2017 appointed Councillor Marilyn Pfisterer to the City-County Audit Committee to fill a vacancy for the 2017 term and for a new term ending on December 31, 2018.

• Proposal 191, 2018 passed June 18, 2018, appointed Councillor La Keisha Jackson to the City-County Audit Committee for a term ending December 31, 2018.

Office of Audit and Performance DIRECTOR’S NOTES

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The Office of Audit and Performance (OAP) continued in its role as an accountability partner for City-County departments, offices and agencies in 2018. To enhance and improve efficiencies in-house, OAP implemented a new project management system, using Onspring software. With successful implementation of Phase I of the project, the Audit team will now have the benefit of a semi-automated process that sequences audit engagements, tracks audit progress, generates audit correspondence, and catalogs voluminous audit workpapers. We look forward to creating the same conveniences and time savers in the performance function as we continue implementation of Onspring in 2019. Staff distinguished themselves by meeting requirements for continuing professional education (CPE) and earning credentials in Certified Fraud Examination and Green Belt Six-Sigma. As we have approached our work in the enterprise this year, OAP staff has continued to focus on projects and tasks that optimize the span of our 10-person team across the enterprise. In 2018, the Performance team convened a pilot group to implement the use of dashboards. The project marked the beginning of a partnership with the Information Services Agency to create a data warehouse for sharing data across the enterprise. Through this project, we will continue to work with agencies to create more accessible ways to share, use, and visualize the data to inform decisions, improve operations, and measure progress toward strategic goals all with an eye toward serving residents better. We partnered with Purdue University Manufacturing Extension Program to engage cross-enterprise Six-Sigma training. This has allowed for not only a consistent training protocol, but also the opportunity for departments and agencies to share and understand the operations and business processes across divisional silos. In 2019, we will build upon the 6-week Green Belt and 12-week Black Belt training by holding weekly lunchtime working sessions to mentor and support colleagues who are completing the projects required for certification. For employees who want to look at trimming waste in work processes, OAP continued and enhanced the in-house enterprise-wide Lean Training sessions. Through these training efforts, OAP increased the City-County network of Six-Sigma and Lean technicians by 35 employees in 2018. The objective is not only improved operations, but an enhanced capacity in the City-County culture for change management and innovation. In audit engagements and activities highlights, OAP managed vendor-conducted assessments of the Marion County Sheriff’s Office (MCSO), Accounts Payable Vendor Master File; and Cable Franchise Fee audits; continued to process the results of the enterprise-wide Culture Assessment, and added a more formal feedback loop to the external audit and Audit Committee work through evaluation and assessment surveys. Overall, OAP identified more than $600,000 in aggregate revenue recovery identified cost savings, or cost avoidance for the enterprise in 2018. This does not include the significant improvements in efficiencies and savings opportunities that can be realized through the implementation of the MCSO assessment recommendations. We are grateful for the opportunity to advise and learn with our colleagues in the City-County enterprise. I am grateful to our small and mighty team for continuing to promote excellence and high performance in local government. Hope C. Tribble

Director, Office of Audit and Performance

Office of Audit and Performance ABOUT THE OFFICE

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Mission

The Office of Audit and Performance evaluates City-County operations to promote

accountability and high performing government for the residents of Indianapolis-Marion County.

Values Leadership Objectivity Competence Innovation Analytics Integrity

The Office of Audit and Performance (OAP) was established for auditing and enhancing the performance of the operations of the City and County. OAP conducts internal audits, the selection of which is based an annual risk assessment, management requests and as deemed necessary by the Director; executes the annual external audit contract; and conducts performance-related projects and initiatives, principally selected to advance the Mayor’s priorities related to Public Safety, Fiscal Solvency, and Poverty Reduction, and to evaluate processes and improve performance within City departments and County agencies. 2

Audit OAP internal audits are conducted in accordance with generally accepted government auditing standards (GAGAS), and are determined based on an annual risk assessment plan. Audit engagements may be conducted by in-house staff, out-sourced, or co-sourced to external vendors.

Performance The Performance team provides training and guidance in Lean and Six-Sigma process improvement methods to improve the customer experience, strengthen teams, reduce waste, increase efficiencies, and promote continuous improvement. The Performance team consults City-County management as needed, conducts performance reviews, process improvement projects, follow-up reviews, and responds to specific management requests.

2018 Office of Audit and Performance Organizational Chart

2 Indianapolis-Marion County Code of Ordinances § I-III-202-301

Office of Audit and Performance ABOUT THE OFFICE

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Office of Audit and Performance - Functional Diagram

Office of Audit & Performance 2018 AUDIT PROJECTS

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Cable Franchise Fee Audits The Office of Audit and Performance (OAP) commissioned an external firm to audit two video service franchisees to verify the accuracy of payments made to the City-County. The audits were requested by the Telecom and Video Services Agency. The audits have identified unpaid cable franchise and Public Education Grant fees. The unpaid fees and interest are expected to be remitted to the City in 2019.

City and County External Audit Assistance OAP performed audit testing in the areas of pension, property tax, Sheriff’s Commissary Funds and Traffic Operations reporting. OAP contributed 100 hours, resulting in an estimated savings of $15,000 to the City-County.

City-County Vendor Master File (VMF) As a follow-up to a recommendation by the external auditor, OAP co-sourced a review of the internal controls over the vendor validation, setup, modification, maintenance, and reporting of the Accounts Payable Vendor Master File, which is managed by the Marion County Auditor’s Office. While this was not an audit, it yielded several improvement opportunities for strengthening the controls and operations of the VMF maintenance. OAP will monitor progress in addressing the improvement opportunities through the audit findings tracking report.

Marion County Sheriff’s Office Assessment OAP contracted with KPMG, an external vendor to conduct a comprehensive assessment of the Marion County Sheriff’s Office (MCSO). KPMG reviewed arrestee services (transportation, identification services, and security for arrestees receiving medical treatment); performed a historical financial analysis; and evaluated MCSO’s vehicle fleet. The assessment includes a series of recommendations and an implementation plan, which provides a strategic method and timeline for implementing the performance enhancements.

Indy Parks – Golf Contract The Department of Parks and Recreation requested OAP provide a review of the financial position of one of its golf course management firms. OAP conducted an analysis and review to assess the accuracy and compliance with reporting standards.

Park Indy Audit OAP initiated this engagement to provide reasonable assurance to management that services provided by the vendor Park Indy are consistent with provisions in the Concession Agreement governing the administration of parking meters in the City. A final report is expected to be issued in 2019.

Unannounced Cash Counts and Limited Cash Control Reviews OAP continued to conduct unannounced cash counts, which were reinstated in August 2017. The goal of the cash count is to determine if cash receipts are properly reconciled, reported, and deposited, to confirm compliance with standard operating procedures.

Automated project tracking software (Onspring) OAP partnered with the Information Services Agency (ISA) to implement an automated project management software. The system supports managing and sequencing both audit and performance projects and tasks. The software facilitates and simplifies audit communications, project management, oversight, findings tracking, workpaper creation and management, and project workflow. The initial phase for performance audits was implemented during the year. Implementation of additional functions will continue in 2019.

Fraud, Waste & Abuse For the third consecutive year OAP recognized International Fraud Awareness Week during the second week of November, in conjunction with the Association of Certified Fraud Examiners (ACFE), OAP conducted workshops and sent enterprise-wide communications on the topic.

Office of Audit & Performance 2018 IDENTIFIED SAVINGS

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2018 Office of Audit and Performance Identified Savings

Total identified savings of $589,000

2018 Sheriff Special Assessment Potential Savings

Total potential savings of $10.13 Million

Office of Audit & Performance 2018 PERFORMANCE PROJECTS AND INITIATIVES

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Animal Care Officer Project The Office of Audit and Performance (OAP) worked with Indianapolis Animal Care Services to reduce the service call backlog for Animal Care Officers. The project was executed as a Lean engagement with several improvement events targeting the warrant process, fees and fines processes, and the handoff of animals from Officers to the Kennel staff. The process improvements in aggregate are expected to save Indianapolis Animal Care Services more than 20 hours of work per week and, when coupled with approved staffing increases, is anticipated to reduce the agency’s call backlog.

Workers Compensation Study – Department of Public Works (DPW) Accidents, when they occur, can impact employee health and welfare and result in both direct and indirect costs. Using Six-Sigma methodologies, OAP is conducting a study to recommend ways to reduce safety accidents and resulting workers’ compensation claims and related costs to DPW. The results of this project will be focused on providing the Enterprise Safety Manager, Deputy Director of Risk, and DPW leadership with information from which to prioritize and focus preventive safety efforts.

Citizens’ Police Complaint Process OAP was engaged by City leadership to conduct a performance review of the City of Indianapolis-Marion County citizens’ police complaint process for the Citizens’ Police Complaint Office. The overarching aim of the project is to encourage, facilitate, and realize progress in the areas of transparency, accountability, and efficiency of the police complaint process. Desired outcomes from the engagement include improved public perception and satisfaction levels regarding the complaint process, and increased citizens-impact on law enforcement practices in their communities.

Enterprise Lean Training The Performance Team conducted a Lean Training and Certification course for City-County employees in December 2018. The two-day course included training in applying project management and Lean principles and methods. Fifteen employees from ten City-County departments and agencies participated in the training. Since completion of the course, OAP has provided mentoring services to participants to assist them in completing Lean projects within their respective departments, offices, or agencies.

Jury Pool Selection Marion County Superior Court (MSC) requested OAP to assist with addressing the problem of juror yields, which declined nearly 10% between 2013 and 2017. After reviewing for root causes, OAP provided recommendations for increasing the juror yield, including outreach efforts, juror data and communications, and enforcement practices related to failure to appear.

Leadership Education and Accelerated Development - L.E.A.D. Training The Office of Audit and Performance provided an interactive all-day session on Quality Improvement/Six-Sigma/Lean Principles for the second cohort of the L.E.A.D. Program in April 2018. L.E.A.D is a year-long leadership development program for mid-level talent in the enterprise who exhibit high performance, potential, ambition, and ethics.

Mayor’s Performance Awards The Mayor’s Performance Awards (MPAs) recognizes City-County employees who have made significant contributions to improve performance and efficiencies, implement cost savings initiatives, and enhance services to taxpayers. Forty MPA nominations were received across five categories: 1) Public Safety; 2) Neighborhoods; 3) Fiscal Solvency; 4) Customer Service; and 5) Distinguished Service. Awards were presented by the Mayor during a ceremony on March 27, 2018.

Office of Audit & Performance 2018 PERFORMANCE PROJECTS AND INITIATIVES

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Six-Sigma Training Program For the first time, the Office of Audit and Performance (OAP) partnered with Purdue University Manufacturing Extension to offer Six-Sigma Belt training for City-County Employees. Green Belt training occurred once a week for six weeks in October and November 2018. Twelve participants will continue to Black Belt training in the first quarter of 2019. Trainees were selected by the Director of OAP to spread the Six-Sigma knowledge throughout the enterprise. Hosting a class completely comprised of City-County Employees provided the benefit of creating cross enterprise connections, exchanges, and awareness. Participants in the class are invited to continue learning and applying Six-Sigma and project management skills in a weekly working group hosted by OAP to facilitate continued connections and mentoring for Six-Sigma projects.

Strategic Planning OAP assisted the Indianapolis Fire Department and the Office of Public Health and Safety in the development of their organizational missions, visions, and values; and organizational action plans. Acting as a facilitator, reviewer, and editor, OAP was a successful partner in laying out the road map for these City-County entities.

Vehicle Management Group As a follow-up to the Enterprise-Wide Fleet Analysis OAP initiated in 2017, OAP continued to serve in an advisory role in the initiation and implementation of the Vehicle Management Group, to facilitate collaboration and management of the City-County vehicle fleet, specifically regarding acquisition, assignment, maintenance and policy.

Indy Performs Indy Performs continues to make progress towards the goal of enhancing the City-County’s use of data and analytics to impact decision making. During the first half of 2018, OAP worked with seven pilot agencies to create Microsoft Power BI dashboards, using the balanced scorecard as the dashboard foundation. This work culminated with the Destination Dashboard event, which showcased to City-County team members how dashboards can act as decision making aids.

In October, the Information Services Agency (ISA) and OAP announced that a vendor was selected to move the Indy Performs initiative forward by providing technical support and consultants to implement the use of Power BI, training, facilitation of metric generation, and dashboard configuration.

Critical to this, the consultant team will also develop with ISA a data warehouse for collecting and sharing data across the enterprise to make accessing data for future dashboard creation easier. A data warehouse is a central repository of data accumulated from a wide range of sources that is used for data analysis and subsequent decision making. Based on our findings from the dashboard pilot group, adding infrastructure for sharing data is important because operations and decisions made in one office, department, or agency impacts the work of other areas of the enterprise.

The initial focus of this phase is on Criminal Justice, Indianapolis-Marion County Police Department (IMPD), Infrastructure, Office of Finance and Management (OFM), and the Mayor’s dashboard.

Office of Audit and Performance OUR WORK THROUGH THE EQUIPT LENS

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Equipt to Innovate – Practicing the Model Since it was introduced in 2016, the Office of Audit and Performance has used the lens of the Equipt to

Innovate framework to plan and guide its work. Equipt to Innovate is a model developed by Living Cities

and Governing that identifies seven elements that high performing local governments practice in some

combination.

In 2018, the Office continued to explore the usefulness of the model as work continued the City-County

Culture Assessment. Following the enterprise-wide survey in 2017, the Office of Audit and Performance

partnered with City-County employees to facilitate management and employee focus groups and

management/leadership work sessions that explored the themes presented in the survey results. The final

report and recommendations from the survey are underway and projected to be presented for management

action in the early 2019. In June 2018, in recognition of her efforts to expand the use of Equipt to Innovate

throughout the City-County enterprise, OAP director, Hope Tribble was featured by Governing for the June

Equipt People profile. The profile highlighted her commitment to implementing the framework throughout

the enterprise, from the culture assessment to new initiatives to increase data use and sharing by City-

County departments, agencies, and offices. On December 10, the Office of Audit and Performance hosted

a site visit from the Living Cities Equipt to Innovate team for a day of joint learning. The goal of the Equipt to Innovate team’s visit was learn how cities are operationalizing the elements. Indianapolis was one of two

cities chosen for a visit.

Here's the OAP Year at a Glance through the Equipt to Innovate Model.

Office of Audit & Performance EQUIPT TO INNOVATE: SEVEN ELEMENTS EXPLAINED

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Dynamically Planned

A clear long-term vision for the for the city, broad strategic goals, and an overall plan exist, and transparent systems for facilitating material progress toward that vision and plan are in place.

Broadly Partnered

Government collaborates internally and externally and freely partners to achieve better results for residents.

Resident-Involved

Local government effectively engages a broad spectrum of the community, especially harder-to-engage and underrepresented populations in making policy, improving service delivery, and solving complex problems.

Race-Informed

City is intentional in addressing racial disparities through policy and practice, and effectively adapts to changing demographics.

Smartly Resourced

Local government strategically deploys its resources toward the best, biggest outcomes.

Employee-Engaged

All city employees, from elected and appointed officials to frontline staff, are highly engaged and contribute to the city's continuous improvement goals.

Data-Driven

Data and modern technologies are appropriately used for better performance, innovation, and engagement.

Office of Audit and Performance CONTACT US

Office of Audit and Performance

200 East Washington Street, Suite 2101 Indianapolis, Indiana 46204

Hope C. Tribble, Director

(317) 327-4216 Hope.Tribble@indy.gov

Visit us on the Web: Indy.gov/OAP