2018 cookie book - hngirlscouts · pdf file2018. cookie book. girl scouts, ... union 3 kristen...

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2018 Cookie Book

Girl Scouts, Hornets’ Nest Council | 7007 Idlewild Rd, Charlotte, NC 28212 | www.hngirlscouts.org 704-731-6500

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BEFORE THE SALE PAGES Welcome 2-3

Contacts 4

Cookie Calendar 5

Resources 6

Meet eBudde & Cookie Apps 7

Meet the Cookies 8

Cookie Programs & Promotions 9

Cookie Pro Contest 10

Troop Packet & Kick-Off Steps 11

How Girls Sell Cookies 12

Top-Selling Tips from Real Girl Scouts 13

Cookie House Party 14

Girl & Troop Rewards 15

DURING THE SALE PAGES Cookie Booth Sign-Up & Management 16-17

Cookie Booth Challenge Tips, Guidelines & Etiquette 18

Initial Order Cookie Pick-Up 19

Cookie Cupboards: Additional Cookies 20

Cookie Distribution & Parent Debt 21

AFTER THE SALE PAGESCookie Payment 22

Final Reports & ACH Draft 23

Table of Contents

Thank You for All You Do!Thank you for volunteering to serve as a Troop Cookie Manager. Your efforts are extremely important to the success of the Cookie Program! Our Council offers this program to increase opportunities for girls. Not only does it help girls develop five key business and leadership skills; revenue generated from this

program also creates funds for girl-led troop activities and projects, provides services and events for girls, builds and maintains camps, and develops quality training for adults.

Without you, this would not be possible. We appreciate YOU! The Cookie Book outlines the volunteer responsibilities of the Troop Cookie Manager (TCM).

As part of VIP eTraining, volunteers will complete, sign and submit the TCM agreement.

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HERE’S AN OVERVIEW OF YOUR ROLES AND RESPONSIBILITIES:

Welcome Cookie Volunteer! We are so thankful you are leading your troop through the Cookie Program- the cornerstone of the Girl Scout experience with over 100 years of success! We’ve segmented the cookie book into 3 parts, “Before the Sale,” “During the Sale” and “After the Sale,” to help you navigate your cookie journey. Good Luck!

Before the Sale

• Complete training.• Set the troop up in eBudde

(online cookie management system).• Pick up your girl materials from your

Service Unit Cookie Manager.• Lead a girl and parent training

with troop.

During the Sale

• Enter orders from girl order cards and keep eBudde up to date.

• Monitor online sales from Digital Cookie, which will be visible in eBudde.

• Coordinate booth sales (or ask another volunteer to do so).

• Arrange to get your initial troop cookie order from cookie pick-up and additional cookies from the Cookie Cupboard and briefly store cookies until girls pick them up (or ask another volunteer to do so).

• Collect money from those picking up cookies, issue receipts and make frequent bank deposits.

After the Sale

• Distribute all cookies to girls in the “Girl Order” tab.

• Fill out rewards order in eBudde.• Distribute girl rewards in a

timely manner.• Keep troop records.• Celebrate the goal achieved

with the girls!

It’s a Labor of Love!THE MAIN JOB OF THE TROOP COOKIE MANAGER IS TO:• Be a registered Girl Scout adult volunteer.• Honor and live by the Girl Scout Promise and Law.• Follow all duties and deadlines outlined in the cookie book.

How to Get Started! All Troop Cookie Managers must:• Register for the current Girl Scout year.• Ensure your background check is current (ask your Service Unit Cookie Manager - see next page).• Complete GSHNC cookie training at vipetraining.littlebrownie.com/Login.aspx. - Request access, enter your troop number and choose your Service Unit.

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ContactsYour Service Unit Cookie Manager will be your primary contact for questions regarding the Cookie Program, however the Council staff is always available to assist as well.

SERVICE UNIT

FULL NAME PERSON EMAIL PHONE NUMBER

ADDRESS

Anson Nielsen Kirby [email protected] 704-272-7962 624 Windsong Road, Polkton, NC 28135

Cabarrus 2 Connie Bixler [email protected] 704-782-2794 3980 Zion Church Road, Concord, NC 28025

Meck 1 Chelley Hartle [email protected] 704-408-7273 14426 Harvington Drive, Huntersville, NC 28078

Meck 4 Leslie Harmon [email protected] 980-297-9546 3204 Brownes Creek Road, Charlotte, NC 28269

Meck 7 Kriss Rushing [email protected] 704-779-1141 2910 Windsor Chase Drive, Matthews, NC 28105

Meck 8 Helen Dickerson [email protected] 704-845-1866 340 Walnut Point Drive, Matthews, NC 28105

Meck 12 Mary Braun [email protected] 704-287-6122 12830 Winget Road, Charlotte, NC 28278

Meck 13 Michelle deBeus [email protected] 917-510-4793 8051 Scarlet Oak Terrace, Indian Land, SC 29707

Meck 19 Melani McNinch [email protected] 980-721-4902 6612 Old Reid Road, Charlotte, NC 28210

Montgomery Elizabeth Baker [email protected] 910-974-4111 135 Gold Mine Road, Biscoe, NC 27209

Pacesetters LaTonya Fields [email protected] 704-545-0907 7520 Walnut Wood Drive, Charlotte, NC 28227

Rowan Tina Coe [email protected] 704-310-9134 2615 Shue Road, Salisbury, NC 28147

Stanly Contina Salyer [email protected] 423-534-1651 12971a Austin Road, Locust, NC 28087

Trailblazers Pam Rion [email protected] 704-701-9682 2314 Fairport Drive, Concord, NC 28025

Union 1 Chris Boyer [email protected] 704-995-3477 3524 Cameron Creek Drive, Matthews, NC 28015

Union 2 Chasity Edwards [email protected] 704-763-3016 7820 Mill Grove Road, Indian Trail, NC 28079

Union 3 Sabrina Hutto [email protected] 704-904-6694 412 Lind Point Lane, Monroe, NC 28110

York 1 Caroline Andrychowski [email protected] 704-779-5892 777 Pine Grove Court, Rock Hill, SC 29732

York 2 Christine Stikeleather [email protected] 803-412-9194 301 Unity Street, Fort Mill, SC 29715

Union 3 Kristen Motteler [email protected] 704-243-5364 5025 Groves Edge Lane, Marvin, NC 28173

York 1 Deborah DiFrancesco [email protected] 803-554-3589 750 Rutledge Drive, Catawba, SC 29704

York 1 Caroline Andrychowski [email protected] 704-779-5892 777 Pine Grove Court, Rock Hill, SC 29732

York 2 Christine Stikeleather [email protected] 803-412-9194 301 Unity Street, Fort Mill, SC 29715

GSHNC Beverly Nazloo [email protected] 704-731-6546 7007 Idlewild Road, Charlotte, NC 28212

2018 Service Unit Cookie Managers

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For more information, contact the GSHNC Customer Care Departmentat [email protected] or 704-731-6500.

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DATE DESCRIPTION LINK

NOVEMBER Online cookie training http://vipetraining.littlebrownie.com/Login.aspx

DECEMBER 15 Cookie program begins: Girls take orders via order card or Digital Cookie

JANUARY 7 Cookie Rally (sign up with your troop or individually)

https://www.hngirlscouts.org/en/events/event-calendar.html

JANUARY 13 Troops begin registering for booth sales https://ebudde.littlebrownie.com

JANUARY 15 Troop initial order cookies, rewards and delivery time due in eBudde

FEBRUARY 2 & 3 Cookie pick-up by troops

FEBRUARY 8 All cupboards open

FEBRUARY 9 Council and Service Unit coordinated booth sales begin

FEBRUARY 20 Money due for first ACH draw must be deposited in troop checking account

FEBRUARY 23-25 National Cookie Weekend

MARCH 2 Charlotte Van & Storage cupboard closes

MARCH 3 All other cupboards close

MARCH 4 Council coordinated booth sales end and Digital Cookie closes.

MARCH 4 Last date for all cookie monies to be turned in to Troop Cookie Manager

MARCH 6 All money due for final ACH draw must be deposited in troop

APRIL 15 Final debt report deadline https://form.jotform.com/gshnc/-2018-gshnc-outstanding-cookie-debt

APRIL/MAY Rewards distributed to troops at Service Unit meeting

JUNE 30 Deadline for troops to report discrepancies in recognitions

2018 Cookie Calendar Girl Scouts, Hornets’ Nest Council

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Resources GIRL SCOUTS, HORNETS’ NEST COUNCIL RESOURCES• Girl Scouts, Hornets’ Nest Council website: www.hngirlscouts.org

Visit the “Cookies” tab for all your cookie needs. Find links to all the other online resources, training video and tip sheets, Digital Cookie and booth sales.

• The Hornets’ Nest Girl Scout Shop has items to support your Cookie Program from badges to fun products to bling your booth!

LITTLE BROWNIE BAKER RESOURCESBe sure to take advantage of the wealth of resources available online to guide you through a fun and successful Girl Scout Cookie Program.

eBudde • eBudde.LittleBrownie.com • Your Command Center for managing the cookie sale.

Order cookies, track girl activity and order girl rewards. VIP eTraining • VIPeTraining.LittleBrownie.com/Login.aspx • Get step-by-step Girl Scout Cookie Program training whenever you’d like it!Little Brownie Bakers • www.LittleBrownie.com (The website of our official Girl Scout Cookie baker) • Find girl activities, marketing ideas, cookie facts, program resources and

clip art to help girls prepare for the cookie sale.Little Brownie Bakers YouTube Channel • www.youtube.com/LittleBrownieBakers • Check out our library of inspiring videos featuring real girl stories and selling tips.Volunteer Blog • blog.LittleBrownieBakers.com • Check out the volunteer blog for exciting girl activities and booth ideas.NEW! eBudde Troop App • www.LittleBrownie.com • Place orders on your mobile devices. Videos, training and eBudde help are built right in.

Download this free app in the iPhone App Store or through Google Play.Booth Sale Recorder App • http://www.littlebrowniebakers.com/pages/free-mobile-apps-for-ebudde/ • Record sales in real-time at booths, making record-keeping a snap.

Download this free app in the iPhone App Store or through Google Play.Cookie Locator • CookieLocator.LittleBrownie.com • Help friends locate the closest cookie booth with this app.Built By Me Cookie Meeting Planner • www.builtbyme.littlebrowniebakers.com • An online tool to help plan a custom cookie season.

GIRL SCOUTS OF THE USA Digital Cookie • https://digitalcookie.girlscouts.org/index.html • Girl Scouts can set up their own personalized sales pages, take credit card payments

and ship cookies directly to their customers. Girl Scout Cookies• www.GirlScoutCookies.org • Locate info on the Girl Scout Cookie Program and national cookie badges and pins.

More Resources! • My Cookie Friend• Epic Booth Guide• Our Cookie Story,

From the Inside Out• Cookies 101:

A Guide For Families• Pinterest• Games For Girls

NEW eBudde App

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Meet eBuddeTM:The Power Tool for Cookie Volunteers The online eBudde system is the home base for cookie volunteers. It is where you will enter cookie orders, reserve cookie booths, manage pick-ups, place girl rewards orders and more.

Logging into eBudde the first time

• Visit ebudde.littlebrownie.com

• Enter the email address that you gave to your Service Unit Cookie Manager

• Enter your temporary password, Toff3781, then click “Log on”.*

• Change your password to a personalized password, select your security questions, enter your contact information and click “Submit”. (Do not forget to write down your new password).

• Note: Approve eBudde as an authorized sender to your email inbox. Emails from eBudde may go into your spam or junk folder.

* For security purposes, Little Brownie Bakers resets everyone’s password each year.

eBuddeTM Help CenterThe eBudde Help Center is a dedicated website that provides direct support to volunteers using eBudde for both digital and traditional sales.

Be sure to visit the help center to find the step-by-step instructions for all activities in eBudde.

Meet the Apps (Download via Apple’s App Store or Google Play)• NEW eBudde Troop App

The “eBudde Troop” app enables volunteers to place initial orders and much more from their mobile devices. Video training and eBudde help are built right in. Check out the eBudde Help Center for more information.

• Booth Sale Recorder App With the “Booth Sale Recorder” app for smart phones, volunteers can enter the number of cookie packages sold at the cookie booth, select which girls will receive credit and send the information directly to their eBudde accounts.

• Cookie Locator App The “Cookie Locator” app is the most delicious app ever! Cookie Customers can use their smart phones to find cookie booths nearby.

• Booth Scheduler Volunteers, please keep “Booth Scheduler” in eBudde up-to-date so customers can find you with the Cookie Locator mobile app.

Username: Input your email address

Temporary Password: Toff3781

MY LOGIN INFORMATION FOR EBUDDE IS:

Login: ___________________________________ (Hint: your email address)

Password: _______________________________

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Do-si-dos®

Crunchy oatmeal sandwich cookies

with creamy peanut butter filling

Samoas®

Crisp cookies coated in caramel, sprinkled with toasted coconut and striped with dark chocolaty coating

Tagalongs®

Crispy cookies layered with peanut butter and covered

with a chocolaty coating

Thin Mints®

Crisp wafers covered in chocolaty

coating made with natural oil of

peppermint

Trefoils®

Traditional shortbread cookies that are

delightfully simple and satisfying

Did you know that our cookies have...• NO High-Fructose Corn Syrup• NO Partially Hydrogenated Oils (PHOs)• NO Artificial Flavors in Toffee-tastics • Girl Scout S'mores and Do-si-dos are made with Natural Flavors• Zero Grams Trans Fat per Serving• 100% Real Cocoa• Hearty Whole Grain Oats in Do-si-dos• Thin Mints are Vegan• Toffee-tastics are Gluten-Free• RSPO Certified (Mass Balance) Palm Oil

NO

HIG

H FRUCTOSE CORN

SYRUP

Crunchy graham

sandwich cookies with creamy chocolate and

marshmallowy filling

Toffee-tasticTM

Rich, buttery cookies with sweet, crunchy

toffee bits

TM

Savannah Smiles®

Crisp, zesty lemon wedge cookies

dusted with powdered sugar

The GIRL SCOUTS® name and mark, and all associated trademarks and logotypes, including GIRL SCOUT COOKIES®, THIN MINTS®, TREFOILS®, GIRL SCOUT COOKIE SALE®, GIRL SCOUT COOKIE PROGRAM®, GIRL SCOUT S’MORES™ and the Trefoil Design are owned by Girl Scouts of the USA. Little Brownie Bakers is an official GSUSA licensee. SAMOAS, TAGALONGS, DO-SI-DOS and SAVANNAH SMILES are registered trademarks of Kellogg NA Co. TOFFEE-TASTIC is a trademark of Kellogg NA Co. Copyright ®, TM, © 2017-2018 Kellogg NA Co.

Product formulations can change at any time. We encourage you to check the ingredient statement on each package you purchase for the most up-to-date information on the ingredients contained in the product in that package. For more details check with Little Brownie Bakers.

RSRSPO-1106186

Thin Mints

$4Samoas

$4Tagalongs

$4Trefoils

$4Do-Si-Dos

$4Savannah

Smiles

$4Toffee-Tastic

$5Girl Scout S’mores

$5

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Cookies for a CauseCommitted to giving back to our community, Girl Scouts, Hornets’ Nest Council’s Cookies for a Cause program supports our military, hometown heroes and local cause champions. Encourage customers to donate additional cookies and add to our current count of 500,000+ packages donated since 2002. This year, we have a new, 3-tiered patch, a great opportunity for girls to work with their troop to help a cause that means the most to them. 1. NOMINATE – Troop selects one organization near and dear to

their hearts via this link: https://www.jotform.com/build/724887261841652. PROMOTE – Once approved, troops will raise awareness at booth sales,

encouraging customers to donate $4 towards their cause to support our community and beyond.

3. DELIVER – Troops will work with the council office to pick up cookies after the sale ends to deliver to their selected and approved nonprofit.

FREE PATCH!

National Girl Scout Cookie Weekend: Feb. 23-25Save the date to celebrate with us, all weekend long! National Girl Scout Cookie Weekend is around the corner and we want to celebrate with you! Girl Scouts can earn a special patch by participating in one of three activities (patches available while supplies last):1. Friday: Share your Girl Scout Cookie Program presentation at a

local business or office.2. Saturday: Gather cookies and decorate a wagon, cart or carrier

for a cookie walkabout!3. Sunday: Host a booth sale at your organization of faith

IMPORTANT REMINDERS:

• Encourage girls to ask EVERY customer if they would like to donate cookies for our heroes (hometown or abroad) or cause champions.

• Remember to enter the orders into the “Donated Boxes of Cookies” column on the order form.

• Gets get full credit towards rewards accepting $4 donations for Cookies for a Cause packages.

• Troops/girls will collect and turn in all donated funds for Cookies for a Cookies packages, but will NOT receive or manage the cookie inventory (donated cookies do not come from troop cookies).

• After the sale ends, GSHNC will contact troops interested in assisting with Cookies for a Cause distribution based on troops that nominated their favorite charities.

• Girls receive a Cookies for a Cause patch for selling 15 packages, a pink camo headband for 30 packages and a pink camo insulated tote for 60 packages for the Cookies for a Cause program.

• For every $4 donation, one package of cookies goes to our heroes at home and abroad. GSHNC will handle the details of cookie distribution.

• 68% of cookies go directly to men and women serving the US military.

• 21% of last year’s donated cookies supported local charities.

• 11% of last year’s donated cookies were gifted to our hometown heroes (Fire, Police and First Responders).

Cookie Rally - Sunday, January 7, 2018Join us at the council’s Cookie Rally on Sunday, January 7, 2018 at The Fillmore Charlotte where girls will visit various booths for a hands-on learning experience of the cookie program’s 5 skills: Decision Making, Money Management, Goal Setting, People Skills and Business Ethics, along with program rewards. Special VIP guests will help us celebrate our cookie kick-off! Check with your Troop Leader or Service Unit for other rallies in your area. Please register for the Cookie Rally at https://www.hngirlscouts.org/en/events/event-calendar.html

Programs and PromotionsB

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Encourage her to step up today to show everyone how the world’slargest girl-led entrepreneurial program helped her be abarrier breakin’, challenge crushin’, lead takin’ cookie pro!

Unlock this awesome, limited-editionCookie Pro 2018 patch

Travel to NYC for anall-expenses-paidGirl Scout Cookie Entrepreneur Experience, where girls will talk business with GSUSA leaders and be recognized as a Top Cookie Pro 2018

Be featured on our iconicGirl Scout Cookie box

HERE’S HOW IT WORKS:

Who can participate?Registered Girl Scout Cookie sellers from participating councils

How do girls enter?By completing their very own Cookie Pro Resume Survey online and submitting it along with a photo

Her cookie pro submission should include things like: Cookie badges she’s earned and skills she’s learned What she’s done or plans to do with her cookie earnings Best selling tips for crushing cookie sale goals like a PRO!

BY ENTERING THE CONTEST, GIRLS GET A CHANCE TO:

girlscouts.org/cookieproEntry details and official contest rules will be available September 1, 2017.

FUN FACT:200 million Girl Scout Cookie boxes are distributedeach year to more than 50 million cookie buyers!

The GIRL SCOUTS® name, mark, and all associated trademarks and logotypes, including the Trefoil Design, are owned by Girl Scouts of the USA.

Entries accepted January 2, 2018, through April 30, 2018.One entry per girl from participating councils.

COOKIEPRO

Girl Scouts of the USA

2018

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Troop Packet Be sure all of the materials you need for your girls and troop are packed inside your Troop Packet.

Cookie Kick-Off with Girls and Families1. KICK OFF COOKIE SEASONHelp girls get ready by selecting learning activities that fit their experiences and interests. You can start by creating a custom plan with the “Built By Me” tool on LittleBrownie.com. Then, kick off your first cookie meeting with a video! Live cookie videos are engaging, interactive shows that inspire girls to reach high goals. Girls learn selling tips and have loads of fun along the way. First-time sellers love “Cookie Rookie,” made especially for young girls. This show teaches cookie names, how to ask customers to buy and more essential skills. Keep experienced teens interested in the cookie program and give them a chance to give back with the Cookie Captain program. Older girls love being mentors to Cookie Rookies.

2. SET GOALS AND TRACK PROGRESSWhen you help girls set high goals for the cookie season, they learn an important skill for life. Encourage girls to set two types of goals, something they’d like to try and something they can do to help others. Visit Little Brownie Baker’s Volunteer Blog for goal-setting games and crafts.

3. HAVE A FAMILY PARTYHold a short family meeting so girls can tell their families about their goals and ask for assistance. At the meeting, provide copies of the Family Guide to help parents understand the value of the cookie program and the basics of how to get involved. This guide assures them the program is simple—and fun!

4. SELL BEYOND FAMILY AND FRIENDSFor girls to reach high goals, they will need to expand their circle of customers. Don’t worry, customers are eagerly looking for their favorite Girl Scout Cookies. We have loads of selling tips, learning activities and crafts for girls on the “Cookie Rallies and Activities for Girls” pages of LittleBrownie.com.

5. CELEBRATE AND SHARE YOUR SUCCESSWhen girls reach their goals, celebrate! Thank customers, share their stories, post to your social media and tag Girl Scouts, Hornets’ Nest Council.

ONE PER GIRL

Girl Scouts, Hornets’ Nest Council

INITIAL ORDER

REWARDPARTICIPATION

PATCHES

Theme Patch24+ Packages

Bracelets90+ Packages

Sea Turtle Tripto the SC Aquarium

in Charleston

1,500+ Packages

WeekenderTote

150 Packages

Ear Bud Pouch50+ Packages

Sleepover Set or Nylon Hammock

750+ Packages

Kayak or GoProCustom Converse or Beach Set (Tent, Chair, Towel, Boogie Board & Cooler)

1,000+ Packages

2 Season Passes to Carowinds or

Beach Cruiser Bike

1,250+ Packages

Bubble Top Thermal Cup125+ Packages

Hatching Sea Turtle Plush

160+ Packages

Splash Color Journal& Artist Roll

200+ Packages

Sea Turtles T-Shirt300+ Packages

Sea Turtle Speaker400+ Packages

Top Cookie Sellers’Celebration or

Adopt a Sea Turtle

500+ Packages

Booth SalePatch

Cookie RallyPatch

Buzz Bucks may be chosen instead of rewards at any level from 500 packages and above. The amount of Buzz Bucks increases as the level increases.

2018+ Packages

iPad Pro

GSHNC Council

Record Breaker

3,500+ Packages

Cookie Rewards 2018

1. Council reserves the right to replace an item of equal or higher value.2. Pictures may not reflect actual prizes.3. All rewards are cumulative.

DIGITAL COOKIE

COOKIES FOR A CAUSE REWARDS

Patch15 Packages

S’moresSticky Notes30 Packages

Pink CamoHeadband

30 Packages

Pink Camo Insulated Tote60 Packages

TROOP REWARDS

S’mores T-Shirt200 PGA* - 1 Per Girl

Hero Organizer200 PGA* - 2 Per Troop

Cookie TechiePatch

15 Emails(by 1/15/2018)

S’mores Box50 Packages

*PGA = Per Girl Average

QUEEN BEE’S COURT

June 9, 2018at the Dale Earnhardt

Environmental LeadershipCampus at Oak Springs

Money Envelope

Cookie Order CardPermission Slip

Important Cookie Dates

december 15 Initial order taking and Digital Cookie begins.

January 15 Girl’s initial orders due to the troop

cookie manager (girls can continue

selling with their Goal Getter order

forms and through Digital Cookie).

February 2-3 Troop Cookie Pick-Up.

(Please check with your troop

cookie manager to schedule your

individual cookie pick-up).

February 9 - march 4 Troops conduct cookie booths.

march 6 Last day for all cookie money to be

turned in to troop cookie manager.

april-may Service Units and Troops

will distribute rewards.

Troop Cookie Manager Contact Information:

Troop #: Service Unit:

Girl Scout Cookies Are Altogether Awesome!

Our Girl Scout Cookie Program is much more than a fundraiser. It’s a fun way for girls of all ages to earn money that fuels their dreams and it’s a powerful, hands-on leadership and entrepreneurial program. The countless exciting possibilities - from new business opportunities to a healthier planet to a more beautiful world – begin with the skills girls learn and the action they take today. Girls will learn firsthand the ins and outs of running their own cookie business, even “branding” their enterprise for maximum impact.

Everything girls do in Girl Scouting is designed to help them become leaders in their daily lives and prepare for their bright futures! The Girl Scout Cookie Program helps girls develop 5 key skills:

GOal SeTTinG as she sets cookie sales goals and makes a plan to reach them

deciSiOn maKinG as she decides how her troop will spend the cookie money

mOney manaGemenT as she takes orders and handles customers’ money

peOple SKillS as she learns to talk and listen to all kinds of people while selling cookies

buSineSS eThicS as she is honest and responsible every step of the way


2018 Cookie Program Family Guide

How the Cookie Crumbles:

The number one reason people buy Girl Scout Cookies is to support Girl Scouting!

We want customers to understand how the girls and the troop benefit and what their purchases will support.

All of the proceeds – every penny - from the Girl Scout Cookie Program are used to benefit girls within our local council. This revenue is used to fund major council initiatives like supporting and building membership, creating and sustaining innovative girl programming, maintaining and improving camp properties, and offering a platform that allows troops funding for trips, activities and community service projects.

By purchasing Girl Scouts cookies, you directly support the Girl Scout Leadership Experience for girls in your community!

Family Guide

Goal Getter Card

Welcome to the 2017 Cookie Program! The Girl Scout Cookie Program is beneficial for girls, their troops and to the Hornets’ Nest council. The program provides funds to support activities such as Girl Scout troop events, trips, camping and service projects. For our council, the Cookie Program provides funds to recruit and train adult volunteers, organize Girl Scout groups and provide council-wide girl programming in the following five focus areas: STEM (Science, Technology, Engineering & Math), Environmental Leadership & Outdoor Adventure, Healthy Living, Arts & Culture and Financial Literacy & Entrepreneurship. Through the Girl Scout Cookie Program girls develop essential skills: goal setting, decision-making, money management, people skills, and business ethics.

Family Adult Permission and Responsibility Form for the Cookie ProgramMy Girl Scout ________________________________________________, a registered member of troop/group __________ has my permission to participate in the 2017 Cookie Program, including Digital Cookie. In so doing, I agree to accept financial responsibility for all products and money she receives. I will also assist her in making prompt payments for cookies entrusted to her.

I will see that she abides by sale deadlines and that she has adult guidance at all times. To that end, I will review the safety guidelines with my Girl Scout for contacting customers, taking orders, selling and delivering cookies, including the latest online guidelines from GSUSA. ______________________________________________________________ ______________________Signature of Parent or Guardian Date

______________________________________________________________ ______________________Print Name Home Phone ______________________________________________________________ ______________________Address Cell Phone ______________________ ______________________ _____________ ______________________City State Zip Work Phone

_______________________________________________________________________________________Email Address

Please check any areas in which you are willing to assist our group this Cookie Season:

___ Cookie Volunteer in Charge___ Chaperone for Cookie Booth ___ Cookie Warehouse Pickup___ Cookie Volunteer Assistant ___ Chaperone for Neighborhood Sales ___ Cookie Storage___ Technology Assistant ___ Cookie Sale Signage with girls ___ Deliveries Assistant___ Host cookie girl presentation/sale at work___Other:_______________________________

For Troop Cookie Manager’s Use Only

Total $ Amount Sold ______________

Total $ Amount Paid ______________

Balance Due ______________

TWO PER TROOP

Cookie CupboardAuthorization Card

Receipt Book

1

2018 Cookie Book


Dates to Remember

Meet the Cookies!

Troop Checklist:

Attend Cookie Training

Set Troop Goal

Train Girls and Parents

Collect Parent Permission forms

Collect and deposit money from the girls throughout the sale

Enter initial order into eBudde

Pick up initial order cookies at scheduled place and time

Participate in booth sales

Distribute all cookies to girls in Girl Order Tab

Submit final rewards in eBudde

Distribute girl rewards and celebrate!

Service Unit: _____________________________ Troop #: ________________ Number of Registered Girls: _______

5 Skillsv

Thin Mints

Samoas Tagalongs Trefoils Do-Si-Dos SavannahSmiles

Toffee-Tastic

Girl Scout S’mores

Cookies for a Cause

This year’s Cookie lineup includes our favorites; Thin Mints, Samoa s, Tagalongs, Trefoils, Do-si-dos and Savannah Smiles at $4 per package, and Toffee-tastic and the Girl Scout S’mores at $5 per package. Customers can also donate $4 to support Cookies for a Cause, our cookie donation program.

December 15

January 13

January 15

January 15

February 2-3

February 9

February 20

March 6

GOAL SETTING as she sets cookie sales goals and makes a plan to reach them

DECISION-MAKING as she decides how her troop will spend the cookie money

MONEY MANAGEMENT as she takes orders and handles customers’ money

PEOPLE SKILLS as she learns to talk and listen to all kinds of people while selling cookies

BUSINESS ETHICS as she is honest and responsible every step of the way

Initial order taking and Digital Cookie begins

eBudde opens for booth sale sign ups

Girl initial order due to Troop Cookie Manager

Initial Order due in eBudde

Cookie Pick-Up

Booth Sales Begin

First ACH draft due (30% of initial order and Digital Cookie sales as of Feb. 10)

Final ACH draft due

Digital Cookie 4.0 will launch on December 15th for girls to get a jump start on their cookie sales. Troop leaders and girls will receive an email from [email protected] to register for the season. If a girl does not receive her email registration, please visit our website at www.hngirlscouts.org to complete the Digital Cookie access form. Girls will be able to set-up their online stores, send emails to friends and family to shop her online store to purchase their favorite Girl

Scouts cookies and have them shipped to their home or request to have her deliver them. Girls will also be able to download the Digital Cookie App to use when going door to door taking order or delivering cookies and accept credit card payments.

For more detail information on the Cookie Program check out our website at www.hngirlscouts.org

Cookie Pick-Up - Case by the Carload:

CAR TYPECompactHatchbackMid-Size SedanSUV

CAR TYPEStation WagonMini Van (Seats In)Pick Up TruckCargo Van (Seats In)

CASES 233035 60

CASES7575100200

Cookie Book Jumbo Troop Envelope

ONE PER TROOP

Troop # ________ Service Unit _______________

is authorized to pick up cookies at thecookie cupboard for our troop.

____________________________________________ Troop Leader

Girl Scouts, Hornets’ Nest Council7007 Idlewild Road, Charlotte, NC 28212704-731-6500 | www.hngirlscouts.org

2018 Girl Scouts, Hornets’ Nest CouncilCUPBOARD AUTHORIZATION CARD



____________________________________________ Troop Leader





____________________________________________ Troop Leader





____________________________________________ Troop Leader



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How Girls Sell Cookies ORDER TAKING (PAPER ORDER CARD)Girls ask neighbors, friends and family members to place orders for cookies. They write their orders on the paper order card, which is turned in to the Troop Cookie Manager (TMC). The TMC enters these orders in eBudde. Payment is collected when girls deliver cookies a few weeks later.

BOOTH SALESTroops pick up cookies and sell them directly to customers, often at booths in high-traffic areas such as grocery stores, malls or sporting events. Booth sale times and locations are organized by the Council and Service Units. Troops may organize their own booths, but they must be approved by council.

DIGITAL COOKIEGirls create customized websites and send emails to people they know, asking them to buy cookies. Customers place online orders and have the option for the cookies to be shipped directly to their homes, request for the Girl Scout to deliver the cookies or donate the cookies to our Cookies for a Cause program. Digital Cookie orders appear automatically in eBudde.

1 Register 3 Invite Customers 2 Set Up Your Site 4 Track Your Goal

Sign up to use the Digital Cookie™ platform, look for your Digital Cookie™ registration email. If you can’t find it, contact your council for details.

In just a few minutes, you can set up your sale goal, share your cookie story, and upload a fun picture or video. Then you’re ready to save, review, publish, and...done!

Manage your cookie customer list and easily send ready-to-use emails inviting people to support your sale. You can also promote your personalized cookie site link on Facebook with friends and family.

See how close you are to reaching your goal by tracking the number of boxes sold and orders placed, as well as sales by delivery type and cookie variety. You can even include offline sales to see your total progress—yum!

4 Easy Steps to Get Movin’ with the Digital Cookie™ Platform! This cookie season superpower your sale by expanding your efforts from the booth to the web. Why? Because adding online and mobile channels to your sale can help you reach more cookie fans than you ever imagined. That’s right! With the Digital Cookie™ platform you can market everyone’s favorite cookies-with-a-purpose to customers down the block or across the country from the comfort of your couch. AWESOME.

The Girl Scouts name and mark, and all associated trademarks, including but not limited to Girl Scout Cookies, Girl Scout Cookie Program, Thin Mints, Trefoils, Digital Cookie and the Trefoil design and mark are owned by Girl Scouts of the USA. All rights reserved.

BONUS

Here are 4 easy steps to jump into the fun, and slay those cookie sale goals like a true cookie boss!

Sell on the go with the Digital Cookie Mobile App!Download is FREE.

To register yourself on the Digital Cookie site: Watch for the email, “Ready. Set. Register for Digital Cookie” and follow the instructions to register.• Visit the site regularly to ensure girls/parents are using the site, approving orders in a timely fashion

and your troop has the needed inventory for any girl delivery orders.• Detailed instructions for the Digital Cookie site can be found on our website:

https://www.hngirlscouts.org/en/cookies/digital-cookie.html

If a girl did not receive her email registration, ensure she is registered with the new “My GS” link located on www.hngirlscouts.org. If the parent needs help, please contact our Customer Care department at 704-731-6500 or [email protected]

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Share These Top-Selling Tips from Real Girl ScoutsDOOR-TO-DOOR SALES Encourage girls to canvass their communities with buddies and adult partners, leaving no doorbell unrung!• Girls can take orders door-to-door at the beginning of the cookie sale with their order cards.• Girls can sell door-to-door with cookies in hand. After cookies are delivered, load up a wagon with cookies,

make signs, and you are ready for a neighborhood walkabout. Use your Digital Cookie App to easily take credit card payments!

WORKPLACE SALES• Girls can contact business owners or managers to request permission to sell cookies at a workplace.• Girls can either make a quick “sales pitch” at a staff meeting or make sales calls around the office, depending

on the wishes of the business.• Once employee sales are completed, the business may allow girls to leave an order card in a visible spot. Leave

a note from your team outlining their goals and plans for the cookie proceeds. (Remember not to list the girls’ last names or phone numbers on the order card or note). An adult at work may oversee the card, but it is the girl’s responsibility to fill all orders, write thank you notes and oversee delivery.

• Girls should establish a date and time to pick up the order card and deliver the cookies.

BOOTH SALES HELP GIRLS REACH MORE CUSTOMERSBooth sales are a great way to increase your team’s success. Remember, you must have the appropriate permission from Girl Scouts, Hornets’ Nest Council before the booth sale. Possible high-traffic locations include:

• Parks• Banks• Universities• Restaurants• Neighborhood Yard Sales• Youth Sports Leagues

SOCIAL NETWORKINGOnline social networking sites are a great place for teens (13 and older with parental permission) to ask for cookie orders. Be sure girls follow the GSUSA safety guidelines for online marketing.

TELEPHONE SALES It’s fast and easy to sell Girl Scout Cookies by phone.• Girls can review order cards from previous years and contact these customers again.• Once cookies have been delivered, girls may want to call customers, thank them for their orders and ask if

they need additional cookies.• Try a text-a-thon. Girls may want to text their friends and family to let them know it’s cookie time and to ask

for orders.

OTHER SELLING IDEAS• Garage Sales: How about having a Girl Scout cookie garage sale? Think of how little competition you’ll have!

Use a troop leader’s or parent’s garage to hold your garage sale. List in the local newspaper. Put up fliers in the neighborhood.

• Walkabouts: Take a wagon train on the road. Pick a day and a local neighborhood for your wagon train. Have troop members bring wagons to decorate and load with Girl Scout cookies. Pull your wagons and knock on doors in the neighborhood to offer Girl Scout cookies for sale.

• Door Hangers: Did you miss a customer as you were walking door-to-door? Create door hangers to leave behind to let customers know you have Girl Scout cookies. Be sure to leave the troop leader and/or troop Girl Scout cookie manager’s phone number. Never leave girl’s information.

• Drive-thru Booths: Decorate a troop leader’s or parent’s van, SUV, hatchback or whatever you have with streamers, washable window paint and posters. Ask permission from a local business to utilize their parking lot. Park your troop’s vehicle in the parking lot and create signs for drivers driving by, letting them know you have Girl Scout cookies for sale. Remember to stay away from the road and remain within a few feet of your parked vehicle at all times.

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A fun promotional video with lots of ideas in action will inspire you and the girls alike. Would girls like to try this strategy for big sales? What marketing ideas can they brainstorm?

The complete Cookie House Party Hostess Guide provides step-by-step guidance and lots of fun resources. Find more at Blog.LittleBrownieBakers.com.

So there are 12 boxes in a case, 12 months in a year... Little Brownie has created a year’s worth of recipes girls can give away to customers who buy a whole case.

Find these resources and more on the volunteer page of LittleBrownie.com.

new

add up more fun!Cookie House Parties help girls sell by the case.

A Cookie House Party is a sweet strategy that encourages girls to invite their best customers to a cookie-themed gathering to have fun, enjoy snacks—and buy cookies by the case! Girls share their BIG goals, and customers make BIG purchases.

From invitations to yummy recipes, Little Brownie makes it easy!

C kies are in the house!

TM & © Girl Scouts of the USA. ®, TM, © 2017 Kellogg NA Co.

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Girl Rewards Use the back of the girl order card to set rewards goals with your girls. All rewards are cumulative.

• Older girl troops that opt out of rewards will get an additional $.05 per package instead of rewards/patches.• Initial order reward will be given out with the initial cookie orders.• Rewards will be available for troops to pickup from their Service Unit Cookie Managers in April and May. • Any rewards not picked up from the Service Unit Cookie Manager will be held at GSHNC. • Any discrepancies must be report to GSHNC by June 30, 2017.• All top level rewards will be distributed by GSHNC, exact items may vary.• Rocker patches associated with the Cookies for a Cause patch will be distributed by GSHNC.

Camp CookieIntroducing “Camp Cookie” – Girls that sell 500+ packages of cookies will have the option to attend our NEW “Camp Cookie” at the Dale Earnhardt Environmental Leadership Campus at Oak Springs on Saturday, June 9th. Girls will enjoy the day exploring the camp and being recognized as a Cookie Top Seller. Girls that cannot or do not wish to attend Camp Cookie will have the choice to adopt a sea turtle or receive Buzz Bucks.

Troop Per Girl Average (PGA) RewardTroops that achieve a 200 PGA (per girl average) will receive a “S’mores” t-shirt for each girl selling and 2 “HERO trunk organizers” for the troop volunteers.• Your troop PGA can be found on the right side of the

“Sales Report” tab. Look at “PGA Selling.”

Troop Proceeds & Service Unit Bonus• Troops earn $.55 per package of Thin Mints, Samoas, Tagalongs, Do-Si-Dos, Trefoils, Savannah Smiles and

Cookies for a Cause.• Troops earn $.65 per package of the Toffee-Tastic and Girl Scout S’mores.• Troops can earn an additional $.05 per package by achieving a 150 PGA (Per Girl Average).• Troops can earn an additional $.10 per package by achieving a 200 PGA (Per Girl Average).• If troops “Opt Out of Rewards” they can earn an additional $.05 per package.• Only Cadette, Senior and Ambassador troops may “opt out of Rewards.” • It must be selected on the “Settings” tab of eBudde prior to submitting your initial order. • Troops will not receive any rewards, including patches.• Service Unit Bonus of $.005 on every package sold will be achieved when the Service Unit’s

goal % participation is met and Service Unit has exceeded packages sold from last year.


INITIAL ORDER

REWARDPARTICIPATION

PATCHES

Theme Patch24+ Packages

Bracelets90+ Packages

Sea Turtle Tripto the SC Aquarium

in Charleston

1,500+ Packages

WeekenderTote

150 Packages

Ear Bud Pouch50+ Packages

Sleepover Set or Nylon Hammock

750+ Packages

Kayak or GoProCustom Converse or Beach Set (Tent, Chair, Towel, Boogie Board & Cooler)

1,000+ Packages

2 Season Passes to Carowinds or

Beach Cruiser Bike

1,250+ Packages

Bubble Top Thermal Cup125+ Packages

Hatching Sea Turtle Plush

160+ Packages

Splash Color Journal& Artist Roll

200+ Packages

Sea Turtles T-Shirt300+ Packages

Sea Turtle Speaker400+ Packages

Top Cookie Sellers’Celebration or

Adopt a Sea Turtle

500+ Packages

Booth SalePatch

Cookie RallyPatch

Buzz Bucks may be chosen instead of rewards at any level from 500 packages and above. The amount of Buzz Bucks increases as the level increases.

2018+ Packages

iPad Pro

GSHNC Council

Record Breaker

3,500+ Packages

Cookie Rewards 2018

1. Council reserves the right to replace an item of equal or higher value.2. Pictures may not reflect actual prizes.3. All rewards are cumulative.

DIGITAL COOKIE

COOKIES FOR A CAUSE REWARDS

Patch15 Packages

S’moresSticky Notes30 Packages

Pink CamoHeadband

30 Packages

Pink Camo Insulated Tote60 Packages

TROOP REWARDS



Cookie TechiePatch

15 Emails(by 1/15/2018)

S’mores Box50 Packages

*PGA = Per Girl Average

QUEEN BEE’S COURT

June 9, 2018at the Dale Earnhardt

Environmental LeadershipCampus at Oak Springs



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Cookie Booth Sign-Up & ManagementTHERE ARE 2 WAYS YOUR TROOP CAN HAVE A BOOTH. 1. Sign up to have a booth at one of our Council or Service Unit sponsored locations. 2. Use your contacts to set up your own booth and list in eBudde’s “Booth Scheduler.”

eBudde Booth Scheduler opens Saturday, January 13th at 9 am.* *Be sure to promptly request your booth(s) once the system is open.

BOOTH LAUNCH SCHEDULE• Saturday, January 13th at 9am• Saturday, January 20th at 9am• Saturday, January 27th at 9am

BOOTH SIGN UP RULES• Saturday, January 13th – one booth.• Wednesday, January 17th – one additional booth.• Saturday, January 20th – one more additional booth.• Wednesday, January 24th – two more additional

booth; one per chain.• Saturday, January 27th – two more additional

booths; one per chain.

• Sunday, January 28th – Thursday, February 8th – one additional booth per day.

• Friday, February 9th open (troops may sign up for any of additional available booths).

• Service Unit lottery booths will not be added to eBudde until February 9th.

BOOTH LISTINGS IN EBUDDE. • The 4 regional malls, Carolina Place, Concord Mills, Northlake and SouthPark, will be listed under

the store name “Malls” and will be considered as one chain. • All Walmarts and Sam’s Clubs will be listed under “Walmart.”

Booth sign-ups will be closely monitored and any troop not following the above booth sign up rules, will lose the booth time slot that is outside these guidelines.

Some Service Units will lottery off booths slots that are specific to their area. Please check with your Service Unit Cookie Manager or Booth Coordinator for details.

“MY SALES” BOOTHSYour troop can schedule their own booth at any non-Council or Service Unit coordinated booth location. Troops may conduct “My Sales” booths as soon as they pick up cookies until they are sold out, but all “My Sales” booths must be submitted for approval. Troops may not approach businesses until after January 13th to allow Council and Service Unit representatives time to secure locations for the entire council.

Ideas for “My Sales” Booths: • Use your troop contacts to set up additional cookie booths.• Check to see if your parent has an employer who will allow your troop set up a booth.• Do you live near a semi-busy intersection where you could set up a drive-thru booth?

Ask the owner of the parking lot if your troop can have a cookie booth. • Use your imagination! Please use the “My Sales” feature of the “Booth Sale” tab to inform the Council of your troop scheduled sales. This ensures other troops do not have the same location reserved and adds your booth to the Cookie Locator so customers looking for Girl Scout cookies can find your location. “My Sales” booths must be submitted for approval at least 72 hours prior to the booth date. Troops may start requesting “My Sales” booths on Wednesday, January 17th.

The possibilities are endless!

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GSHNC COOKIE BOOTHSThe following locations are managed by the Council office. Please do not contact the businesses below. • Bi-Lo• Carolina Mall• Carolina Place Mall• Concord Mills • Charlotte Premium Outlets• Epicentre• Great Clips• Harris Teeter

• H & R Blocks• Lowe’s Home Improvement*• Northlake Mall• Sam’s Club*• Southern Spring Show• SouthPark Mall• Walmart*

*Lowe’s Home Improvement, Sam’s Club and Wal-Mart are managed by the Council office and are secured by the Service Unit Booth Coordinators.

DO NOT APPROACHThe following stores and shopping centers have a no-solicitation policy, so please do not approach these locations:

• BJ’s Warehouse• Childress Klein Properties• CVS Pharmacy• Costco• Cotswold Village Shops

(Toys and Co. will allow booths inside)• Family Dollar• Galleria Mall, Rock Hill

• Home Depot• John Crosland Properties• Publix• Rite Aid• Target• Walgreens• QT (QuikTrip)

Girl Scout troops that do not uphold booth sale etiquette or do not follow the guidelines put in place by Girl Scouts, Hornets’ Nest Council for booth sign-ups and participation, may result in the loss of booth privileges and other cookie program restrictions.

CREDIT CARD OPTIONS• Troops may choose to use an outside vendor to accept credit cards at booth sales. • Troop is responsible for all fees associated with accepting credit card payments.

• Girl Scout cookies may not be sold for more than $4 or $5 for Toffee-Tastic or S’mores, if you choose this option. • Troops assume the responsibility of paying any fees, and handling any issues that arise as a result of accepting credit card payments. • Girl Scouts, Hornets’ Nest Council will not be able to provide any technical support when accepting credit card payments for Girl Scout cookies. • Troops are responsible for paying the Council in full for all cookies purchased with a credit card. • Do not use a personal account to connect your credit card reader. You must use a troop bank account.

• Girls may use the Digital Cookie App for taking orders and accepting payments via credit cards. GSHNC pays all the processing fees.

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Super Star Booth ChallengeSecret Shoppers will visit cookie booths at random around looking for troops that have a “Super Star Booth.” This promotion encourages girls to utilize the five skills from the Girl Scout Cookie Program while following proper booth etiquette. Booths will be reviewed and will be selected based on the following criteria:• Product knowledge• Proper handling of money• Adult-girl ratio (at least 2 girls and 2 adults

and no more than 4 girls) • Promotion of Cookies for a Cause• Troop goal displayed• Girls demonstrating polite behavior

• Organized booth with various marketing elements• Girl Scout attire (GS uniform, cookie apron,

GS or cookie t-shirt)• Troop number visible• Price per package of cookies displayed• Empty cases stored neatly• No siblings (tagalongs) present

Super Star Booth troops will earn a “Super Star” cookie patch for each Girl Scout present and be entered to win one of the following prizes: a custom, reusable troop goal poster, a custom troop banner or cookie cut-out signs. The booth may also be featured in our social media.

Cookie Booth Tips & Guidelines Offer a Cookies for a Cause option • During booth sales, ask customers to donate cookies to the military,

hometown heroes or your troop’s approved local nonprofit. • Promote the option with posters and a special box (or wagon) for

donated cookies (or tally donated boxes on a large chart). Give away bite-sized samples • Let customers have a taste so they can try something different— they may even find a new favorite • Keep the variety’s nutrition label in full view in case a customer has food sensitivities. Share goals with customers • They love to hear how girls are making a difference, so encourage girls to make posters, banners or t-shirts to get the word out. Make cookie bundles • Attach a ribbon and a handmade card for maximum impact.Give away recipes • Encourage customers to try something new by offering a recipe card with every purchase of multiple boxes.

Cookie Booth Etiquette• Remember to print and bring your confirmation

with you from the “Booth Scheduler.”• Arrive and leave on time. • Come prepared. Bring a small table, chairs,

change, and booth confirmation. • Be respectful.• A minimum of 2 girls and 2 adults at your booth

are required, and we recommend no more than 4 girls total.

• Sell only Little Brownie Baker Girl Scout cookies at your Girl Scout cookie booth.

• Wear Girl Scout uniform and pins.

• Create a colorful display. • Leave siblings and friends at home. • Behave appropriately. Playing games, being on a cell

phone and running around is not appropriate.• No “barking” or yelling at customers.• Keep your money protected. • Leave the area clean. Take empty boxes home

with you. • Thank the manager when you are leaving.• Do not block the entrance or exit of the location.

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Initial Order Cookie Pick-UpAll troops from all Service Units except Anson and Montgomery will pick up their initial order cookies from the cookie pick-up locations on February 2nd & 3rd.

• Friday, February 2nd at the Intimidators Stadium, 2888 Moose Rd, Kannapolis, NC 28083• Saturday, February 3rd at the Whitehall Corporate Center, 3600 Arco Corporate Dr #205, Charlotte, NC 28273 REMEMBER • You choose the day, time and location via eBudde. Get your cookies earlier or at a more convenient time. • Troops must bring a driver and a counter. We recommend bringing a person to “count.” The counter can walk

next to the vehicle and verify the inventory count while the driver stays in the vehicle and advances the car through the lane.

• It is very important to have the correct size vehicle for the amount of cookies being picked up. If you need more than one vehicle, all vehicles must be present before picking up cookies.

• Be sure to arrive at your scheduled delivery time. If you are unable to keep your time and arrive at a time not designated to your troop, this could possibly cause delays at the delivery location.

• Girl Scout cookies cannot be returned or exchanged once they are picked up. You are financially responsible for all cookies signed out.

• You must pick up only the number of cases on your initial order. Additional cases, if needed, can be picked up at a cookie cupboard beginning February 8th.

• Vehicles must be cleaned out and ready for cookies.

COOKIES BY THE CARLOAD Please refer to your delivery confirmation to determine the number and/or size of vehicles needed. The amounts are figured with the vehicle empty, using all space except the driver’s seat. We recommend the use of heavy cardboard or plywood as a divider between the driver and the cookies when cases are stacked higher than the back of the driver’s seat.

Cookie Cupboards for Additional CookiesAdditional cookies are available for pick up at any cookie cupboard. • You must have the Troop’s “Cupboard Authorization Card” when

picking up Girl Scout cookies. Authorization cards are inside your troop packet. Be cautious about sharing your authorization card as this enables someone to charge Girl Scout cookies to your troop.

• Most of our cupboards are run by volunteers. Thank them for their time and for making Girl Scout cookies accessible for your troop.

• For outlying cupboards, please contact the cupboard manager in advance to place your troop order and confirm that your order is available.

• At some cupboards you can use the eBudde system to place your cupboard pre-order on the “Transaction” tab.

• Damaged packages/cases will be replaced with like variety only. • Cookies may not be returned or exchanged. • Cookie cupboards will be open until March 3rd except Charlotte Van and Storage (closes March 2nd)• Girl Scout S’mores and Toffee-Tastics are specialty cookies and are available in limited quantities. All initial

orders are guaranteed and we plan to have small inventory amounts in the cupboards while supplies last.

Dates to RememberDecember 15 Initial order taking begins

January 16 eBudde opens for booth sale sign ups

January 20 Girl initial order due to Troop Cookie Manager

January 21 Initial Order due in eBudde

February 5-11 Cookie Delivery

February 12 Booth Sales Begin

February 23 First ACH draft due (30% of initial order and Digital Cookie sales as of Feb. 10)

March 11 Final ACH draft due

Goal Setting: What is Your Troop’s Destination?As a Girl Scout leader and cookie volunteer, you are in a unique position to influence girls to become leaders of today and tomorrow. Goal Setting is the best way to define the destination for your troop and each girl! Whether the girls want to go to Build a Bear, Savannah, London or want to contribute to their community… knowing your GOAL is the first step of your journey! Set your troop’s destination and celebrate as each girl arrives at their personal goal!!

Toffee-Tastics™ are Fantastic!We’re excited to announce the return of the gluten-free cookie during the upcoming Girl Scout cookie season. Toffee-tastic Girl Scout Cookies are crispy, buttery cookies packed with toffee bits and bursting with rich flavor that is sure to please everyone.

Since this is a pilot program and not a component of our standard cookie varities, it is not listed on the order card. The higher price of this specialty cookie is $5 because of the ingredients and process to make a gluten-free

cookie. This is optional for troops, so please do not add Toffee-Tastic to any girls’ intial orders. This cookie will only be available at the cookie cupboards and will be available at all 10 cupboards.

Troop Checklist:

Attend Cookie Training

Set Troop Goal

Turn in ACH form with voided check or bank statement with account and routing numbers

If you turned in an ACH form for the 2015 Fall Product Program, it is valid for the 2016 Cookie Program.

Train Girls and Parents

Collect Parent Permission forms

Enter names into eBudde

Collect and deposit money from the girls throughout the sale

Enter initial order into eBudde

Pick up initial order cookies at scheduled place and time

Participate in booth sales

Distribute all cookies to girls in Girl Order Tab

Submit final rewards in eBudde

Service Unit: _____________________________ Troop #: ________________ Number of Registered Girls: _______

Cookies for the Troops:The “Cookie for the Troops” (CFT) program provides a perfect opportunity to

send cookies to our military men and women all over the world. We partner with several organizations like the USO and NCPacks4Patriots to send our cookies

to the families who are putting their lives on the line and on hold to protect the freedoms that we hold dear. This is a great way to grow your cookie sale and support our military. Since 2002 Girl Scouts, Hornets’ Nest Council has sent

426,739 packages of cookies to our Soldiers!

Girls receive a Cookies for the Troops patch for selling 12 packages and Hair Tie Trio for selling 24 packages for the troops or more.



____________________________________________ Troop Leader





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____________________________________________ Troop Leader





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Cookie Pick-Up: Cookie Cupboards for Additional Cookies

HIGHLIGHTED CUPBOARDS WITH SYMBOL ACCEPT eBUDDE CUPBOARD PRE-ORDERS

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COUNTY LOCATION CONTACT HOURS OF OPERATION

LANDMARKS

Anson Calvary Episcopal Church 308 E. Wade Street, Wadesboro, NC

Niel [email protected] 704-272-7962

By appointment only

Cabarrus TBD

North Mecklenburg

Private Residence10015 Willow Leaf Lane, Cornelius, NC

Carrie Mahoney [email protected] 412-559-3898

Thursday: 2-6pm Friday: 2-6pmSaturday: 9-12pm All other times by appointment via text at 412-559-3898

Montgomery Private Residence 135 Gold Mine Road, Biscoe, NC 27209

Elizabeth Baker (Liz) [email protected] Cell: 803-315-4438 Home: 910-974-4111

By appointment only

Rowan Grace United Methodist Church 846 Faith Road, Salisbury, NC

Shelly [email protected] 704-223-3371704-633-3163

Tuesday: 6-8pm Thursday: 6-8pm Saturday: 8-10am

Stanly Locust Presbyterian Church 607 Main Street, Locust, NC

Matthew Salyer [email protected] 704-320-3091

TBD

Union Private Residence4002 Sedgewick Road,Indian Trail, NC

Kathy Jones [email protected] 704-293-5823

Thursday: 5-8pmFriday: 5-8pmSat and Sun: 8-11am or by appointment

York Private Residence1159 Wagner Avenue,Fort Mill, SC 29715

Jeanette Hardy [email protected] 805-501-1399

TBD

Mecklenburg Cookie Cabana at GSHNC Office7007 Idlewild Road,Charlotte, NC 28212

Pre-order through eBudde transaction tab or drop in during cupboard hours.

Mon. - Fri.: 9am-5:30pm Sat., Feb. 10: 9am - 2pm Sat., Feb. 17: 9am-12pm Sat., Feb. 24: 9am-12pmSat., Mar. 3: 9am - 12pm

Next to Idlewild Elementary School, near intersection of Independence and Idlewild Road.

Mecklenburg Charlotte Van & Storage, 807 Pressley Road, Suite 410, Charlotte, NC

Mon. - Fri.: 8am-12pm, 1:30 5pm; Sat., Feb. 10: 9am -12pm; Thurs., Feb. 15 & 22: 8am-12pm, 1:30-6pm

From I-77S, take exit 7. Turn left onto Clanton Rd. Turn right onto S. Tryon St. Turn right onto Pressley Rd. Once you pass Bishop Drive on your right, take next left (not marked, before CROSSVILLE tiles). Pass first set of warehouses and turn onto the SECOND drive where the building is marked 807. CVS is located towards end of row on the right, Suite 410 with Charlotte Van & Storage sign outside.

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Cookie Distribution - Always Use a Receipt• As soon as you pick up initial order cookies, please promptly distribute cookies to the girls.• Protect yourself! Fill out a money/cookie receipt for every box of cookies/money received. • Receipt every box of cookies! Include varieties, how many

of each, to whom, troop number, date, signature of adult accepting and signature of person giving cookies.

• Both parties should count the cookies together and sign the receipt. • When receiving money, count all money before parent leaves premises. You sign in the “Received By” area.

Have the parent sign in the “Received From” area. • Give parent the yellow copy of the receipt. You retain the white copy of the receipt for your records. • Keep copies of all receipts. • Keep track of Girl Scout cookie inventory and money in eBudde.• Parents are responsible for all Girl Scout cookies and money they receive.

Parent must sign receipts, not the girl.

RECEIPT BOOKS ARE USED FOR BOTH DISTRIBUTING GIRL SCOUT COOKIES AND COLLECTING MONEY!

COOKIE RECEIPT MONEY RECEIPT

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Parent DebtIf a parent owes money for their cookies, follow these steps:• Contact the parent and discuss the problem.• Complete the online “Outstanding Balance Report” at

https://formjotform.us/2018-gshnc-outstanding-cookie-debt• Submit the following of each form to the Product Program department: • Original signed “Parent Permission Form.” • Original copies of all cookie and money receipts (keep a copy for your records). • Other information as needed (i.e. police report, insurance claim).

If a parent tries to submit money after you have submitted an “Outstanding Balance Report”, have them contact GSHNC at 704-731-6546 to make arrangements to pay.

• All delinquent payments after the Girl Scouts Cookie Program is finished should be sent or brought to: Attn: Cookie Accounts Girl Scouts, Hornets’ Nest Council

7007 Idlewild Road Charlotte, NC 28212 All checks are made payable to “Girl Scouts, Hornets’ Nest Council” or “GSHNC.”

Council will assume this debt and the troop will not be held responsible for the payment of these cookies. Troops do not keep proceeds on debt.• The council will send one letter requesting that the parent pay their amount owed.• If a parent does not pay their money by the date stated in the letter, the parent may be sent to collections,

have restrictions placed on them for future cookie sales and/or released as a Girl Scout volunteer.• It is important that if a troop has a parent that owes a debt to submit the “Outstanding Balance Report”

even if you think the parent will pay, so the troop is not held responsible for the debt.• All high-end rewards items for the person owing the debt will be held until the parent debt is paid in full.

Cookie Payment: Automatic Clearing House (ACH) Draft GSHNC does two ACH drafts to troop bank accounts during the cookie season for troops to pay their cookie balance. Troops retain their profits and pay only the “Amount You Owe Council” from the “Sales Report” tab on eBudde.

New troops should have submitted an ACH form to GSHNC when they opened up their troop bank account. If your troop has changed banks, bank accounts and/or troop leadership since the 2017 Cookie season, please submit a new ACH form to Accounting, GSHNC, 7007 Idlewild Rd., Charlotte, NC 28212 by January 16th.

FIRST ACH DRAFT• Ensure that 30% of your initial cookie order money, including Cookie for a Cause and Digital Cookie orders

placed by February 5, is in your troop bank account by February 20th at 5pm.• If an emergency arises and a troop does not have all of the funds available for the first draft, troop

volunteers must email [email protected] by February 20th at 5pm. The email should include the following:

• Current account balance for withdrawal. • When full balance is anticipated. • What caused shortage of funds.

The ACH drafts do not occur on your deadline day. That is when troops need to have funds in their bank account. We allow time for checks to clear and the bank draft process to occur.

Troop #: ___________________ Service Unit: ____________________

ACH ELECTRONIC DEBIT/CREDIT AUTHORIZATION FORM

ATTACH VOIDED TROOP CHECK HERE

(or statement from bank containing account number and bank routing number)

This form is authorization for GSHNC to secure Troop bank account information for the purposes of electronically sending reimbursements and collecting scheduled payments, including but not limited to Fall Product Program,

Cookie Program, and financial aid requests. TROOP ACKNOWLEDGES AND AGREES TO:

Authorize GSHNC to initiate credit and/or debit transactions associated with payments or reimbursements from the Troop bank account in accordance with program guidelines.

ACH transactions may occur to verify bank account information, accommodate payment plans, collect scheduled payments, and send reimbursements or proceeds.

The Troop is responsible for the timely deposit of all collected funds in Troop account to ensure adequate resources to cover all scheduled debits.

The Troop will be responsible for all NSF (non-sufficient funds) fees levied by their bank resulting from rejected transactions.

The Troop expressly authorizes GSHNC to repeat any failed transactions. The Troop agrees to notify Council and submit a new ACH Electronic Debit/Credit Authorization Form within 5

days of any Troop bank account change or in accordance with any program initiating the transaction (no changes during cookie season).

This authorization will remain in full force and effective unless otherwise notified in writing by submitting a new ACH Electronic Debit/Credit Authorization form.

Print names of persons authorized to sign: 1. Name/Position: _____________________________________________________________________________________ 2. Name/Position: _____________________________________________________________________________________ Signer in charge of the majority of the finances: ____________________________________________________________ This authorization must be signed by an authorized check signer for the troop. Signature: ___________________________________________________________________ Date: ___________________ Printed Name: ________________________________________________________________________________________ Address: _____________________________ City: _____________________ State: ________ Zip Code: _______________ Telephone: (Day) ______________________________________________________________________________________

Girl Scouts, Hornets’ Nest Council | 7007 Idlewild Road, Charlotte, NC 28212 | 704-731-6500 | www.hngirlscouts.org

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First ACH Draw: 30% OF THE AMOUNT YOU OWE COUNCIL. The following is an example of how the first initial draw for ACH is calculated:• eBudde / Sales Report Tab• On Sales Report, the Amount You Owe Council

($339.10) is multiplied by .30• $339.10 x .30 = $101.73• $101.73 will be drawn from Troop Bank Account for

the 1st ACH draw

Final Reports• eBudde entries must be made by March 6th at 11:59pm.• Update your “Girl Order” tab. • Your girls’ rewards are based on the distribution of cookies in the “Girl Order” tab. • Ensure all cookies have been distributed. • Correct t-shirt sizes have been selected, if applicable. • Girl has been asked if there is an option at a reward level. • Update Cookies for a Cause (CFC) •Ensure all Cookies for a Cause donations have been entered into the CFC column on the “Girl Order” tab. • The main CFC patch (selling 15 packages) will be received with troop’s final rewards. • The “nominated” and “delivered” rockers will be distributed by GSHNC based on Jotform submissions.

https://www.jotform.com/build/72488726184165 • GSHNC will contact troops concerning distributions of CFC cookies. CFC cookies DO NOT come from

troop’s cookie inventory. • Submit final rewards in the “Rewards” tab.

Final ACH Draft• You must look at your “Sales Report” tab in eBudde for the “Amount You Owe Council.” • Deposit all of your cookie money into your troop bank account by 5:00pm on March 10th.• The Troop Cookie Manager is responsible for depositing all money due to Girl Scouts, Hornets’ Nest Council

for all cookies the troop has picked up.• If an emergency arises and a troop does not have all of the funds available for the final draft, troop volunteers

must email [email protected] by March 6, 2018 at 5:00pm. The email should include the following: • Current account balance available for withdrawal. • When full balance is anticipated. • What caused shortage of funds.• Complete online “Outstanding Balance Report” for any unpaid cookie balance and please keep a copy

for your records. • The final ACH draft will occur shortly after this date (we allow time for bank processes).• Your final payment due will account for all previous payments and Digital Cookie orders.• If a troop’s ACH draft is returned as insufficient funds for any reason, the troop is responsible for any bank

fees that occur.• Failure to submit payment for Girl Scout cookies by the deadline may result in immediate release of

the Troop Cookie Manager/Troop Leader and involvement of a collection agency for the amount due, plus troop cookie proceeds.

What to Do for a Returned Check from the Bank - NSF • If your troop takes a check and it is returned for non-sufficient funds (NSF), you can call the bank the check

was issued from and ask if it is good for re-deposit. • Inform him/her that his/her check has been returned and request cash or a money order for the

value of the check and the bank fees incurred by the troop due to you within 5 business days. • After following these steps, if you are still unable to recover the funds by April 13th, you can turn in the

check to GSHNC and the Council will reimburse your troop for the value of the check and handle collection. (GSHNC does not reimburse any bank fees incurred from the NSF check.)

• You will need to send GSHNC the certified copy of the check that the bank sends you. A certified copy

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