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TRANSCRIPT
2018VolunteerManagementProgressReport
January30,2018#vmprogress2018
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© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
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Iamsogratefultobeabletoofferourannual"state-of-the-industry"reporttothefieldforathirdconsecutiveyear.Itisgratifyingtoseethebodyofknowledgerelatedtovolunteeradministrationgrowandtoseeaclearerpictureemerge.I’vealsobeeninspiredthatthereporthasbeenusedtoarguefor,andgain,additionalresourcesbyindividualswithinorganizations.Inaprofessionthatrequirestrueandenthusiasticacknowledgementforitsstrategicvalue,thisisawonderfulsign.Weallhavethepowertoinfluencechange.TrinaWillard,ofKnowledgeAdvisoryGroupincentralVirginiaandDr.PamKappelidesofLaTrobeUniversityinMelbourne,Australiaagainhelpedguidethesurveydesignandconductthedataanalyses.Wearepleasedtooffernewinsightsintotheimportantworkofvolunteerresourceprofessionalsandlookforwardtotheensuingdebatesdiscussion.AlltheBest,TobiJohnson,MA,CVAFounder,TobiJohnson&Associates|VolunteerProTrinaB.Willard,MSOwnerandPrincipal,KnowledgeAdvisoryGroupDr.PamKappelides,PhDLecturer,CentreforSportandSocialImpactLaTrobeUniversityJanuary2018
2018:YearThreeofNewInsights2
Formoreinfoorforinterviewsaboutthisreport,contactTobi
206.799.9038Oncover:WordCloudofopen-endedsurveyquestion–Whatisyour#1biggestchallenge?
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2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+TweetableMoments
JustReleased!#volmgmttrendsfor2018intheVolunteerManagementProgressReport-learnwhatover1,000prosfrom13countriessaidabouttheirwork,salary,&satisfaction.Getyourfreecopyhere-http://bit.ly/2xWFXbr#vmprogress2018@volpronet@Trina_Willard
Thankyou!@Trina_Willard&@latrobeuni’sownPamKappelidesfortheircollaboration&analysesofthe2018#VolunteerManagementProgressReportdata–wecouldnothavedoneitwithoutyou!http://bit.ly/2xWFXbr#7@volpronet
THXtoall1,271#LOVolswhoparticipatedinourthirdannual#VolunteerManagementProgressReportforthebiggestcrowdsourceof#volmgmtdataontheplanet!Yourresponseshelpusallbetteradvocateforthefieldwelove-http://bit.ly/2xWFXbr#vmprogress2018
THXtoallofourdistributionpartnersforpromotingindustryresearch&the2018VolunteerManagementProgressReportaroundtheworldaswecontinuetobroadenawarenessofthevalueof#volmgmt.Seeourentirepartnerlisthere-http://bit.ly/2xWFXbr#vmprogress2018
What’sthetopchallengefor#volmgrs?#recruitment#recruitment#recruitment!Forthethirdstraightyear,connectingwithpeoplewhowanttoserveremainsthetopissueto#LOVols.Getthereporthere-http://bit.ly/2xWFXbr#vmprogress2018@volpronet
Volunteerretentionisagrowingconcernfor#volmgrs.Retentionwasnotedasa#1challengeby13%ofsurveyrespondents,upfrom8%in2016&6%in2015.Seeallofourstate-of-the-industrytrenddatahere-http://bit.ly/2xWFXbr@volpronet#vmprogress2018
#volmgrs-Doesyourjobtitlematchyourlevelofresponsibility?Inoursurvey,41%of#volmgrshavetheword“coordinator”intheirtitle,25%havetheword‘manager,”andonly15%havetheword“director.”See-http://bit.ly/2xWFXbr@volpronet#vmprogress2018
#VolunteerCoordinatorsoftenwearmanyhats–While84%of#volmgrsworkfulltime,only31%spend100%oftheirtimeonvolunteeradministration#vmprogress2018-http://bit.ly/2xWFXbr@volpronet
Isittimetofocusonfullcommunityparticipationin#volunteerism?Only52%of#volmgrsbelievetheirvolunteersmatchthediversityoftheircommunity&only27%haveawrittendiversity&inclusionplan.See-http://bit.ly/2xWFXbr@volpronet#vmprogress2018
71%of#volmgrsstronglyorsomewhatagreethey’llbeworkinginvolunteeradministrationin3years#vmprogress2018-http://bit.ly/2xWFXbr@volpronet
#npo#volmgrsalariesvarybyorganizationtype,butarehigherforthosewhoplacehighernumbersofvolunteerseachyearandthosewhoholdaprofessionalcertification.Learnmore#salary#trendshere-#vmprogress2018-http://bit.ly/2xWFXbr@volpronet
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@volpronet,#vmprogress2018http://volpro.net/volunteer-management-progress-report/
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+AbouttheResearch
Thesurveyquestionnairewasdevelopedwithinputfromcolleagues,anevaluationexpert,andasocialscienceresearcher.Itincluded31-35(dependingoncountry)closedandopen-endedquestions;mostquestionswereoptional.ItwasadministeredonlineonlyusingtheSurveyMonkeyplatform.
Alinktothequestionnairewasdistributedthroughabroadrangeofvolunteernetworks.ResponseswerecollectedfromOctober14toNovember18,2016.Atotalof1,271volunteeradministrators(paid&volunteer)from12countriesresponded;30weredisqualifiedbecausetheydidnotworkdirectlywithvolunteers,and1,071completedmostofthequestionnaire.
LimitationsoftheDataForitsthirdyear,thesurveywasavailablegloballyandpromotedwidelytopreviousrespondentsaswellasthroughdistributionpartners.Allrespondentstothissurveyarestillworkinginvolunteerism,sothedatadoesnotincludetheexperiencesandperceptionsofthosewhohaveleftthefield(e.g.,fortenure,numberofjobs,etc.).
Itispossiblethatthesamecohorthasparticipatedeachyearandthatthisdatasetdoesnotadequatelyrepresent,norcanbegeneralized,toallvolunteerresourcesmanagersacrossthecountriesrepresented.
However,basedonaconservativeestimatedtotalpopulationof1.46millionnonprofitsintheUnitedStates,ourUS-basedresponsesrepresentaconfidencelevelof95%witha+/-3.4%marginoferror.Moreover,whenwepolledtheparticipantsofour“EarlyResults”webinar,halfsaidtheyhadparticipatedinthesurveyforonlyoneyearinourpoll.
ANoteonTerminologyThereisafairamountofdebateaboutwhattocallleadersofvolunteersandhowtolabeltheirwork.Debatesaboundaboutwhichtermsarethemostappropriateandwhichmightbeconsidered“disrespectful.”Foronepersontheuseoftheword“administration”demeansthefield.Foranotheritelevatesit.
Whilenoglobally-acceptedstandardsforjobtitlesorterminologycurrentlyexistinoursector,wearedoingourparttounderstandsomeofthecommonalitiesatwork–noteourquestionsaboutjobtitle,budget,andsalary.Inlieuofstandards,weusethejobtitlesofvolunteercoordinator,manager,director,andadministratorinterchangeablythroughoutthisreport.Nooffenseisintendednorshouldbetaken.
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© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+Champions–WeAppreciateYou!ManyThankstoOurDistributionPartners&Reviewers!
Thefollowingorganizationssupportedthesurveybypromotingittotheirnetworks.Thankyouforhelpingusraiseawarenessofthiswork.
SpecialthankstoJasonFrenzel,CVA,andAlanaKnoppow,MSW,fortheirreviewofthequestionnaireandusefulsuggestions,insights,encouragement,andwisdom.
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ª AlbertaHealthServices
ª America’sServiceCommissions
ª AssociationofLeadersinVolunteerEngagement(AL!VE)
ª BloodworksNorthwest
ª DOVIAGreaterAkron
ª MaineCommissionforCommunityService
ª Make-A-WishAmerica
ª MichiganHealthcareVolunteerResourceProfessionals(MHVRP)
ª Mid-OhioFoodbank
ª MinnesotaAssociationforVolunteerAdministration(MAVA)
ª NevadaVolunteers
ª OhioAssociationofFoodbanks
ª OAVR(OttawaAdministratorsofVolunteerResources)
ª PalliativeCareVictoria
ª PracademicsSection,AssociationforResearchonNonprofitOrganizationsandVoluntaryAction(ARNOVA)
ª HandsOnNetwork|PointsofLight
ª PortlandAreaVolunteerAdministrators(PAVA)
ª ProfessionalAssociationofVolunteerLeadersOntario(PAVRO)
ª RobJacksonConsultingLtd
ª SocietyforHealthcareVolunteerLeaders
ª TheCentreforVolunteering
ª TwentyHats
ª VolunteerAdministratorsNetworkofCentralOhio(VAN)
ª VolunteerEastTennessee
ª VolunteerLinc
ª VolunteeringandContactACT(VCA)
ª VolunteeringSouthAustralia&NorthernTerritory
ª WisconsinVolunteerCoordinatorsAssociation(WVCA)
ª VolunteerWisconsin
ª YMCAoftheUSA
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+WhatWeHopedtoLearnn Thetopchallengesfortoday’svolunteeradministrators(seepages34-35)
n Howvolunteercoordinatorsratetheirlevelofsupportfromco-workers(seepages38-40)
n Whetherornotthediversityoftoday’svolunteersalignwiththecommunitiestheyserveandwhetherintentionalvolunteerdiversityandinclusioniscommon(seepage41)
n Whetherwecouldestablishretentionbenchmarksforshort-term,long-term,andproject-basedvolunteers(seepages36-37)
n Howthejobsalariesandnumberofvolunteersengagedcomparesacrossorganizationsofdifferentsizesandtypes(seepages27-32)
n Howvolunteermanagerscomparetheirwork,satisfaction,andintenttocontinueinthefield(seepages17-21,22-26,42-44)
WhatIntriguedUs
n WeFoundConsistentCharacteristicsOverThreeYears–Therewasasurprisingconsistencyofrespondentdemographicsandresponsesforthreeconsecutiveyearsofsurveys,evenwithaninternationalcohort,andsimilarchallengesarefacedbymany.
n VolunteerRetentionisaChallengeontheRise–Anecdotally,leadersofvolunteersincreasinglynotethechallengeofmaintainingvolunteerinvolvementoverlongerperiodsoftimeandpointoutthatvolunteersincreasinglyappeartoprefershort-term,episodicassignments.Theincreaseinretentionalsohasincreasingrelevanceinopen-endedcomments,up7%inthreeyears,appearstosupporttheseperceptions.
n TheFutureMayBeBoundtotheBuy-InofCo-Workers–Volunteercoordinatorjobsatisfactionandintenttostayworkinginthefieldishighlycorrelatedwithwhetherornotfellowemployeeswelcome,orareresistantto,volunteerinvolvementintheirdepartments.
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Whyconductasurveylikethis?Weallneedtobebetteradvocates.① Volunteerresourcemanagerscanbenefitfromseeinghowtheircolleaguesratetheir
ownpriorities,challenges,andopportunitiesandadvocateforthemselves,bothwithintheirorganizationsandoutsidethem.
② Volunteer-ledorganizationsneedclearbenchmarkstohelpthemmakemeaningfulcomparisonsandinformeddecisionsabouttheirvolunteerengagement.
③ Nonprofitconsultants,trainers,andcapacitybuildersneedtoknowwhicharethegreatestneedsforourfield.
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+GeneralImpressions&Questionsn Thecharacteristicsofrespondentscontinuetobesimilaryeartoyear,evenwithexpanded
participationfromcountriesoutsidetheUSandanevolvingrespondentpool. Doesthisrepresentthefieldasawholegloballyoratleastinthecountries
represented?
n Respondentsarewhite(91%)women(91%),andcontinuetotrendthisway,upthreeandfourpercent,respectively,ineachcategoryoverthreeyears.Thisrepresentslessdiversitythaninthenonprofitsectorasawhole.Asapointofcomparison,18%ofgeneralnonprofitUSemployeesarepeopleofcolor,twiceasmanyasworkinvolunteerism. Doesvolunteerismcontinuetohaveadiversityproblem?Doesthislackof
diversityaffectwhobecomesavolunteer?And,doesitaffectwhichvolunteerslearnofopportunities,thusreinforcingacycleofsameness?
n Moreover,nearlyhalf(48%)StronglyDisagree,SomewhatDisagree,orareNeutralastowhetherthediversityoftheircurrentvolunteercorpsmatchesthecommunitytheyserve(race/ethnicity,language,disability,sexualorientation,citizenshipstatus,etc.).Overhalf(55%)ofrespondentsdonothaveawrittendiversityandinclusionplanforvolunteers;another18%didnotknowwhetheraplanwasinplace.
Inanincreasinglydiverseworld,areorganizationspreparedtopromoteaninclusivevolunteerexperience?Ifso,whataretheresourcesneeded,andaretheypreparedtocommittheinvestment?
n Regardlessofthemanychallengesofthejob,andthehighpotentialforburnout,81%ofleadersofvolunteersareSomewhatorVerySatisfied,holdingsteadyoverthreeyears.Nearlysevenoutof10(67%)respondentsSomewhatorStronglyAgreethattheyplantobeworkinginthefieldthreeyearsfromnow.Eachyear,thepercentageofpeoplewithmorethan10yearsofexperiencegrows,from40%in2016,to43%in2017,to44%inthisyear’ssurvey.
Howcanwetaptheimmenseexperienceandeasilysharebestpracticesforthisseasonedcommunityofprofessionalpractice?Whereisprogressbeingmade?Whatarenaturalcareerpathsasexpertisegrows?
n Leadersofvolunteerscontinuetojugglemorethanonetaskarea.While85%ofrespondentsworkfull-time,only31%focusentirelyonvolunteercoordination.Overthepastthreeyears,thetrendcontinues.Thisyear,55%ofstaffspentthreequartersoftheirtimeormoreonvolunteermanagement,downfrom64%threeyearsago.
Asthosewholeadvolunteersareaskedtojugglecompetingpriorities,andhavelesstimetoleadvolunteers,willthevolunteerexperiencesuffer?Whatimpactwillthishaveonthepublic’sinterestinvolunteeringacrosstheboard?
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© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
WhoDidWeSurvey?
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© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+GeographicRepresentation
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WhereWereRespondentsLocated?
Twelvecountriesparticipated(withonereportingthecontinentofAfrica).Thevastmajorityofrespondents(74%)wereheadquarteredintheUS,with13%fromCanada(upfrom8%in2017),9% fromAustralia(downfrom14%in2017),5%fromtheUnitedKingdom(downfrom5%in2017),and2%fromelsewhere(downfrom5%in2017).
Thisyear,thegreatestpercentageofresponses,basedontheavailableestimatesofnonprofitorganizationsandcharitiesbycountry,camefromCanada.(Note:Thesecountsdonotgenerallyincludepublicsectororganizationsorchurches/congregations.)
Themajorityofrespondentsthatservetheirlocalcity/county/regionwithintheirstateorprovinceremainsconsistentoverthepastthreeyears(69%in2018),withmuchsmallerpercentagesservingwidergeographicregions,includingtheirstate,multi-stateregion,country,orbeyond.
WhereHeadquartersLocated
#ofsurveyrespondents
%oftotalsurvey
respondents
Total#nonprofitsin
country
%oftotalnonprofitswhoparticipated
Canada 143 13.1% 170,000 ~.08%
UnitedStates 805 73.8% 1,466,026 ~.05%
Australia 96 8.8% 600,000 ~.02%
UnitedKingdom 30 2.7% 167,443 ~.02%
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+OrganizationTypes
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WhatTypesofOrganizationsWereRepresented?
MostcategorizedthemselvesasNonprofitOrganizations(70%),followedbyHospital/Clinic/Hospiceorganizations(13%);Federal,Regional,State,andLocalGovernmentscombined(12%).Awiderangeoftypesofcausesparticipatedinthesurvey(seenextpage),withhealthcaredominatingat15%.Asapointofreference,intheUS,6.2%ofallnonprofitsareHealth&Medical-related;7.5%Arts,Culture,&Humanities;6.3%HumanServices;2.2%Environmental;13.4%Education;and7.8%CommunityImprovement&CapacityBuilding.Thesedonotincludegovernmentprograms,anditisunknownhowmanyorganizations,asawhole,involvevolunteers(beyondtheirgoverningboardsofdirectors).
“Governments,fundingbodies(andorganisations)needtorecognisethatvolunteeringisexcellentvalueformoneybutitisnotfree-volunteeradministration/coordination/managementneedstobeadequatelyfactoredintograntapplications,budgets,etc.”
“CommunityServicesisanamazingindustry;recognizeitspowertochangelives!”
“Iamfortunatetoworkforanorganizationthatvaluesvolunteersandrecognizesthatresourcesmustbeprovidedforasuccessfulvolunteerprogram.”
Leadershipatallorganizationstypicallydonotunderstandtheworkthatgoesintorunninganeffective/efficientprogramandhowmuchVolunteerManagementissimilartoHumanResources.Organizationscouldleveragegettingmoreresourcesandsupportfromvolunteersiftheyincorporatedvolunteermanagersintostrategicplanningandbetter-supportedvolunteermanagementstaff.”
“Istronglybelievethesectoringeneralneedsahigherprofileandbettersupportandrecognition.IamintheenviablepositionofbeingwellsupportedwithinmyorganisationbutIseethatisnotsoforanumberofotherVolManagers.Betterfundingforvolunteersupportwouldbecosteffectivespendingalso.”
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+OrganizationTypes
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AnswerOptions 2016 2017 2018
Nonprofit 73.4% 66.2% 70.1%
Hospital/Clinic/Hospice N/A 12.7% 13.4%
LocalGovernment 10.9% 9.4% 8.7%
StateGovernment 2.9% 2.5% 2.7%
Ed.Institution/SchoolDistrict N/A 3.0% 2.4%
FederalGovernment 3.4% 1.3% 0.7%
Corp/SmallBusiness 1.0% 1.0% 0.7%
ChurchorCongregation 1.0% 0.9% 0.5%
RegionalGovernment N/A 0.5% 0.5%
SocialEnterprise N/A N/A 0.3%
Other 5.5% 2.7% N/A
CategoryThatBestDescribesOrganizationStructure
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2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+Causes
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AnswerOptions%of
Responses#of
Responses
HealthCare/MedicalResearch/SupportServices 15.4% 169
Senior&DisabilityServices 9.8% 107
Arts,Culture,&Humanities/History/Museums 7.3% 80
Hospice 6.7% 73
Multi-Service 6.6% 72
Environment/Parks/Wildlife 6.3% 69
ChildWelfare/FamilyServices/SocialServices 6.2% 68
Education/Libraries 5.9% 65
CommunityImprovement&CapacityBuilding 4.2% 46
YouthDevelopment 3.8% 42
Housing&Shelter/Homelessness 3.5% 38
FoodPantry&Delivery/Agriculture&Nutrition 3.3% 36
AnimalCare&Welfare 3.0% 33
VolunteerCenter&Placement 3.0% 33
Recreation&Sports 2.2% 24
MentalHealth&CrisisIntervention/DomesticViolence 1.8% 20
CivilRights,SocialAction&Advocacy/Empowerment 1.0% 11
PublicSafety,DisasterPreparedness&Relief 0.8% 9
Faith/Spirituality 0.8% 9
Philanthropy&Grantmaking 0.7% 8
Veterans/MilitaryServices 0.7% 8
Business/ProfessionalAssociations 0.6% 7
Crime&OtherLegalServices 0.6% 6
Science&Technology 0.4% 4
Employment&Training 0.1% 1
ForeignAffairs/InternationalNGO 0.1% 1
Other 5.3% 58
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+NumberofPaidEmployees
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OrganizationSize
3%wereorganizationsentirelyrunbyunpaidvolunteers.10%ofrespondentshavefiveorfewerpaidstaffwithintheorganization.
Nearlyonethird(32%)aresmalltomediumsizeorganizations,reporting6to50paidstaff.44%arelargerorganizationswithmorethan100paidemployees.
“Weareunderstaffedinourvolunteerdepartmentandgetbywithinternandtemphelp,butcoulduseanotheremployee.Therewasmoneyinmybudgetforaparttimeperson,butafterabadexperiencewiththewrongemployee,mysupervisorhasnotseenfittoreleasethemoneyformorestaffing.Theremaybeotherpriorities,suchasamoredevelopmentorientedstaffpersontoworkwithhighvaluedonor/volunteers.Thereisapushtoconvertvolunteerstodonorsandsogeneralvolunteeringmaynotgetthestaffingweneed.”
TotalNumberofPaidEmployeesatOrganization
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2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+AnnualBudget–Organization
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“Thejobisbiggerthanitusedtobe.We'vegrownourprogramby43%since2013whichisfantastic!Ourorganizationneededmorevolunteersupport.Butstaffinginourdepartmenthasstayedthesame.Howdowecontinuetodomoreformorepeoplewithoutwateringeverythingdown?”
OrganizationBudgets
Similartolastyear’sresults,overhalf(54%)reportedorganizationalbudgetsof$1millionormore.8%wereorganizationswithanannualbudgetoflessthan$250,000.
Oneinfive(25%)didnotknowtheirorganization’sbudget.
Organization’sAnnualBudget(foralldepartments)
“Despiteoverseeingavolunteerprogramvaluedatover$10millionannually,Istillhavenotadedicatedbudgetforthevolunteerprogram.”
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+RespondentDemographics
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DemographicsRemainConsistent
Thedemographicbreakdownwasconsistentwiththe2017survey,movingslightlymorehomogenous.ThevastmajorityofsurveyrespondentswereFemale(91%,88%in2017),andpredominatelyWhite/Caucasian(91%,89%in2017),withverylittlerepresentationofotherethnicities.(Note:Incomparison,peopleofcolorcomprise18%ofnonprofitUSemployees,82%areWhite/Caucasian).Note:Therace/ethnicityquestionincludedinthesurveywasintendedtobeopenforrespondentstoselectasmanyoptionsasapply.Unfortunately,thequestionwaserroneouslysettoacceptonlyoneanswer.Thismayhaveskewedthedataslightly.
Race/Ethnicity
Gender
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2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+RespondentDemographics
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Multi-Generational,Highly-EducatedWorkforce
Respondentsarefairlyevenlysplitamongstagecohortsinthe25-64yearoldagerange,andmosthaveatleastonepost-secondarydegree.Thevastmajority(78%)haveattainedatleastaBachelor’sdegree(76%inthe2017surveyand80%inthe2016survey).
HighestLevelofSchoolAchieved
Age
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2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+JobTitle&StatusWhat’sinaName?
Thosewholeadvolunteersgobymanyjobtitles,withCoordinatorappearingasthemostcommon.Thetopthreewordsincludedinthejobtitlesofrespondentswere:
n Coordinator41.4%(43%in2017,39%in2016)
n Manager24.6%(26%in2017,27%in2016)
n Director16.7%(16%2017,19%2016)
Theremainderwere:Specialist(5.0%),Supervisor(1.8%),Officer(1.8%),Assistant(1.2%),President(1.1%)Administrator(.7%),andAssociate(.5%).5.2%selectedOther.
StructureoftheJob&TimeSpentonVolunteerManagement
Theoverwhelmingmajorityofleadersofvolunteersclassifythemselvesasfull-time(84%)paid(92%)employeesand4%areunpaidvolunteers.Interestingly,thenumberwithfull-timestatusincreasedsixpercentagepointsfrom2017to2018overall.
Paidstaffcontinuetosplittheirtimebetweenvolunteerresourcemanagementandotherduties.Onaverage,31%focusentirelyonvolunteercoordination,butsignificantdifferencesexistbetweencountriesforthismetric.
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16%3.80
0%
31% 33%
12% 12%
19%26%
30%
12%14%
18%
24%
31%
25%orLess 26-50% 51-75% 76-99% 100%
2016 2017 2018
PercentageofTimeSpentonVolunteerManagement
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2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+WorkSchedule
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85% 84%
25%40%
84% 81%
65% 62%
87% 90%83%
66%
UnitedStates Canada UnitedKingdom Australia
2016 2017 2018
PercentageWhoWorkFullTimexCountry
33%
41%
20% 20%
32%27%
38%
28%
30%
40%37%
34%
UnitedStates Canada UnitedKingdom Australia
2016 2017 2018
PercentageWhoSpend100%ofTheirTimeonVolunteerAdministrationxCountry
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2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+ProfessionalExperience
FieldExperienceandTenureisGrowing
Respondentsrepresentedawiderangeofyearsofexperience,manywithlongtenuresinthefield.Moreover,thecorpsofexperiencedmanagersisgrowing,representingasolidfoundationofseasonedveterans.
n In2018,44%hadover10yearsexperienceand17%over20years.
n In2017,43%hadover10yearsexperienceand18%over20years.
n In2016,40%hadover10yearsexperienceand16%over20years.
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YearsWorkingintheFieldofVolunteerAdministration
“Agrowingvolunteerprogramhassomestaffunnervedbytheskillsbeingofferedforfreeorirritatedbythepresenceofvolunteersintheirwell-oiledroutines.Thedaystaffunderstandthetaskandnecessityindevelopmenttermstowelcomeandusevolunteers,butwearea24/7operationandsomeofthelate-night/overnightandweekendworkersdonotunderstandwhatDevelopmentdoesandcanbedismissiveofenthusiasticoffersofhelp!”
“Weknowthatnoteveryoneisgoingtolikeeverycomponentoftraining,somewillfindsomepartsmoreusefulthanothers,buthowdowestrikeabalanceandkeepthingsfreshyearafteryear…..Somestudentshavebeenvolunteeringfor3or4years,sohowdowekeepitnewandexcitingforthem,whilealsoprovidingthebasicinformationandskillstoournewvolunteers?!”
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+ProfessionalCredentials
MostHoldNoCertifications
Mostrespondents(67%)donotholdanycertificationsrelatedtovolunteerresourcemanagement.Only12%haveobtainedtheCertifiedinVolunteerAdministration(CVA)credential,theonlyglobally-recognizedcertificationforthefield.
Overthepastthreeyears,theaveragecertifiedis33%,oroneinthreerespondents.
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CertificationsAchievedbyType
36%
29%
33%
2016 2017 2018
PercentageWhoHoldAtLeastOneCertificationinNonprofitorVolunteerAdministration
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2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+AnnualBudget–Program
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AnnualProgramBudget(US)
IntheUS,one-third(32%)reportedannualbudgetsof$1-$5,000setasideforthevolunteerprogram(notincludingstaffsalariesandbenefits).Themedianprogrambudgetwas$5,001-$10,000.Nearlyoneinten(8%)ofprogramshadnobudgetsetasideforthevolunteerprogram.
Consistentacrosscountries,atleastoneinfive(21%)don’tknowtheirownprogrambudget.
Program’sAnnualBudget
Country Means&RoughAverages($USD)%Don’tKnow
UnitedStates 4.61($5,001-$10,000) 21%
Canada 5.08($8,052-$40,253) 24%
Australia 4.89($3,919-$7,838) 21%
UnitedKingdom 5.55($13,564-$67,813) 38%
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2018VOLUNTEERMANAGEMENTPROGRESSREPORT
HowDoTheyDescribeTheirWork?
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2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+VolunteerRoles
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VolunteerRolesinthePastYear %ofResponses
SpecialEvents 80.0%
Office/Administrative/CustomerService 73.8%
Board/CommitteeMember 64.6%
DataEntry/Management&Reporting 56.0%
Outreach/CommunityEducation/Booths 53.2%
Fundraising 51.0%
Leading/SupervisingOtherVolunteers 46.0%
Education/Teaching/Tutoring 43.0%
DirectClient/PatientService 42.1%
ActivityLeaders 38.2%
VolunteerRecruitment 37.9%
Communications/Marketing 36.7%
Training/Coaching/Mentoring 34.9%
Befriending/Support 31.4%
Transportation/Driving/Delivery 30.1%
Landscaping/Conservation 28.2%
Coaching/Mentoring 27.5%
Advocacy 25.6%
Pro-Bono/ProfessionalServices 25.5%
StrategicPlanning/ProgramDevelopment 23.9%
FoodService/Catering 23.5%
SpeakersBureau/Docent/TourGuide 21.5%
Interpetation/Translation 17.6%
Construction/Maintenance 16.7%
Copywriting/Marketing 15.4%
Assessment/Evaluation 14.3%
Warehouse/FoodPacking 12.3%
AnimalCare 12.2%
EmergencyServices/DisasterRelief 9.6%
Other(pleasespecify) 10.7%
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+VolunteerRoles
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VolunteerRolesinPast12Months 2016 2017 2018
SpecialEvents 84.2% 79.1% 79.9%
Office/Administrative/Reception 72.9% 72.3% 73.8%
Board/CommitteeMember 66.8% 61.7% 64.6%é
DataEntry/Management&Reporting N/A 63.1% 56.0%ê
Outreach/CommunityEducation/Booths N/A 55.9% 53.1%
Fundraising 52.3% 51.1% 51.0%
Leading/SupervisingOtherVolunteers 42.9% 47.5% 46.0%é
Education/Teaching/Tutoring N/A N/A 42.9%
DirectClient/PatientService 71.4% 48.8% 42.1%ê
ActivityLeaders N/A 40.7% 38.2%é
VolunteerRecruitment 48.9% 40.4% 37.9%ê
Communications/Marketing N/A 41.9% 36.6%ê
Training/Coaching/Mentoring 45.4% 44.1% 34.9%ê
TypesofVolunteerRoles
Volunteersareinvolvedinawidevarietyofrolesandpurposes,asreportedbyrespondents.
Theuseofvolunteersinspecificcapacitiesremainedrelativelyconsistentoverthepastthreeyearsofsurveys.Frequencyofusetrendsareshownbelow.
Thearrowsindicatehowtherankingoftherolehaschangedfrom2017to2018,withmorevolunteersengagedinleadershippositionsandlessbeingutilizedfordataentryandreporting.
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+WhereVolunteersarePlaced
In-Sourcing&OutsourcingVolunteerTalentPlacement
Forthe2018survey,overhalfofrespondents(57%)indicatedthattheirprimaryresponsibilityistoplacevolunteerswithotherdepartmentswithintheirorganization.Aboutone-third(36%,sameasin2017)placevolunteersintheirownprograms.Only7%placedthehighestvolumeofvolunteerseachyearwithotherorganizationsoutsidetheirown.
In2017,thetrendwassimilar,with56%placingthehighestvolumeofvolunteersinotherprogramswithintheirownorganizations.
25
WheretheHighest#ofVolunteersarePlacedEachYear
“Volunteers(formalandinformal)compriseoneofournation'slargest,ifnotthelargest,workforceandcontributessignificantlytotheeconomic,social,culturalandenvironmentalwell-beingofournation,butisnotwellacknowledged,funded,positioned,orsupported.Aswithotherworkforcesvolunteeringneedsinvestmentinsteadofbeingseenandexpectedtobefree(eventhoughtheactofvolunteeringisfreelygiven).”
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+VolunteersInvolvedinProgram
TotalNumberofVolunteers
Respondentsinvolveawiderangeofvolunteers,withtheaverageworkforceofabout251-500volunteersacrosstheorganization.Aboutonequarter(24%)engageover1,000volunteersayearinservice.
Thesurveydidnotaskwhethertherespondentwassolelyresponsibleforplacingallvolunteersinvolvedattheorganization.
26
#ofVolunteersInvolvedAnnually
“Ifwedon'tcreatenewanduniquethingsforvolunteerstoassistwith,theywon'tgetinvolved.Staffaresocommittedtoourmissionhereitisveryhardforthemto"giveaway"taskstovolunteers.ThewholevolunteerprogramwillremainstagnantifIcan'tcreatesomestaffbuy-in!”
“Itookoveratthesametimetheorganizationgrewexponentially.Andtherewasnotimetodevelopasolid,structuredprogram.Andtherehascontinuedtobenotimeoropportunitytodoso.Theneedforvolunteershasalsogrownexponentially,buttherehasnotbeenthesupportformetobackupanddeveloptheprogramsothatweKEEPthevolunteersweget.”
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+SalaryMedianSalaries
Acrosstheboard,salariesareontherise,insomecountriesmoresothaninothers.BelowarethecurrentaveragesforthisyearandlastandtheequivalentsinUSdollarsforcomparison.
UnitedStates(US)–$45,703USD($45,325in2017)
Canada–$56,518CAD($45,432USD,$34,732in2017)
Australia(Oz)–$64,816AUD($50,982USD,$46,079in2017)
UnitedKingdom–£27,668GBP($37,530USD,$34,856in2017)
PleaseNote:BeyondtheUS,insufficientsamplesizeswerecollectedfromothercountriestoreportreliabledata.We,therefore,focusedonsalariesintheUS.Dataisbeingprovidedforinformationonly.Itshouldnotbeassumeditisrepresentative.
27
$55,000 $52,612
$41,033 $44,425$53,045 $50,542 $54,485 $54,180
$62,823
$37,925$40,704 $42,607 $44,150
$53,035 $53,657 $54,148 $55,534
$64,480
AverageAnnualSalary(US)xTypeofOrganization
2017 2018
2018Median–$45,703
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+SalaryVariables
SalaryTrends
VolunteermanagersalariesintheUnitedStatesvarybytypeoforganization,rangingfromanaverageof$42,607peryearforchurch/congregationemployeestoanaverageof$64,480forfederalgovernmentworkers.TheaverageoverallsalaryintheUSwas$45,703.
Itappearsthatthereisacorrelationbetweenaveragesalaryandjobtitle.Directorsearnedthemostatanaverageof$56,147peryearandAssociatestheleastat$30,462.WedidnotcollectdatafortitlesthatincludedthewordOfficerorPresident.
28
$57,724 $55,078$48,209
$38,265 $42,036 $41,063$47,294
$28,049
$56,147
$67,813
$50,646
$37,361
$53,925
$46,773
$30,462
$41,109 $37,677
$12,000
AverageAnnualSalary(US)xJobTitle
2017 2018
2018Median–$45,703
“LOVEwhatIdo...loveworkingwiththosewhoaresokeenandpassionateaboutgivingback!!!”
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+ 29
$51,812 $52,530
$71,415 $70,189
$91,135
$31,450
$47,895$41,894
$54,852
$45,542
$63,950
$50,910
$100,000
$49,669 $51,742 $49,573
$43,534
CVA CVM CAVS CFRE CAE CNP MSW Other None
AverageAnnualSalary(US)xCertification
2017 2018
2018Median–$45,703
SalaryVariablesPossibleImpactsonSalary
Thereappearstobefairlyconsistentcorrelationsbetweensalaryandtypeofcertification.Thismaybedue,inpart,toorganizationaltype.Certificationsinclude:
n CertifiedinVolunteerAdministration(CVA)
n CertifiedVolunteerManager(CVM)
n CertifiedAdministratorofVolunteerServices(CAVS)(forhealthcare)
n CertifiedFundRaisingExecutive(CFRE)
n CertifiedAssociationExecutive(CAE)
n CertifiedNonprofitProfessional(CNP)
n MastersinSocialWork(MSW)
Thereisalsoacorrelationbetweenthenumberofvolunteersplacedannuallyandthetotalnumberofvolunteers.Thehigherthenumberofvolunteers,thehigherthesalary,exceptforthe751-1,000volunteersband(forbothtotalplacedandtotalinvolved).Thiswasrelativelyconsistentwithlastyear’sfindings.
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+SalaryVariables
30
$36,623
$41,797$47,349 $47,864
$43,606
$54,201
1-100 101-250 251-500 501-750 751-1000 Over1000
$40,583
$46,692$48,200
$51,423
$40,813
$53,950
1-100 101-250 251-500 501-750 751-1000 Over1000
$42,906
$48,126
$41,005
Inmyownprogram/dept Inotherprograms/deptswithinmyorg
Inotherorgsoutsidemyown
AverageAnnualSalaryxTotalNumberofOrgVolunteers
AverageAnnualSalaryxNumberofVolunteersPlacedAnnually
AverageAnnualSalaryxWhereVolunteersArePlaced
Median–$45,703
Median–$45,703
Median–$45,703
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+ 31
$21,921
$36,375 $38,980 $39,677$45,965 $47,615
$56,494
$70,137
$41,395
Lessthan$100,000
$100,000-$249,000
$250,000-$499,999
$500,000-$999,999
$1-$5Million $5.1-$10Million
$10.1-$100Million
Morethan$100Million
Don'tKnow
$35,855$38,474
$43,165
$49,902$54,018
$58,849$62,918
$38,842
None $1-$1,000 $1,001-$5,000 $5,001-$10,000
$10,001-$50,000
$50,000-$100,000
Over$100,000 Don'tKnow
AverageAnnualSalaryxAnnualOrganizationalBudget
AverageAnnualSalaryxAnnualVolunteerProgramBudget(withoutSalary&Benefits)
Median–$45,703
Median–$45,703
SalaryVariablesSalaryandBudgets
Thereisalsoapositivecorrelationbetweenprogramandorganizationbudgets–thehighertheannualbudgetthehigherthesalary,exceptforthosewhodonotknowtheirbudgets.Earningsdropbelowthemedianforthosewhodon’tknowtheirbudgets.
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+
SalaryandSatisfactionAppearRelated
Notsurprising,therealsoappearstobeaslightcorrelationbetweensatisfactionandsalary.ThosewhoreportbeingVerySatisfiedaretheonlygroupthataveragesoverthemediansalary.ThosethataresomewhatsatisfiedearnslightlymorethanthosewhoareVeryDissatisfied,SomewhatDissatisfied,orNeutralabouttheirwork.
32
“Currently,theorganizationhastoofewresourcesallocatedtovolunteerengagementandmanagement.Whilethisisillustratedbythefundinglevelstatedinthebudget,itgoesbeyondallocatingdollarsformymodestsalaryandoverheadcosts.Itincludesasignificantlackofpaidemployeesallocatedtoadministrativesupport,aswellasalackoffundingforprofessionaldevelopmentforallstaffworkingwithvolunteers.Italsoincludesalackofcommitmentfromseniormanagerstoprovidetheinfrastructurenecessarytocarryoutourinternalvolunteerpractices.”
$40,117
$43,293 $42,385$44,701
$49,375
VeryDissatisfied SomewhatDissatisfied
Neutral SomewhatSatisified VerySatisfied
AverageAnnualSalaryxJobSatisfaction
Median–$45,703
“Asmanyothers,Iwearanumberofhats,whilemyprimaryjobiscoordinatingvolunteers.However,Ialsooverseeandmanageanumberofotherpriorities.ThislimitstheamountoftimeIcanspendengagingvolunteersthewayIwouldliketoorneedto…Asacoordinator,Ihavetheopportunitytoplacevolunteersatfivedifferentlocationsandamongsixdifferentprograms.Isimplydonothavethecapacitytoeffectivelymanageavolunteerprogramthewayitshouldberun.”
SalaryVariables
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
WhatAreTheirNeeds?
33
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+ProfessionalDevelopmentNeedsTopFiveTrainingNeeds
Thetoptrainingneedshaveremainedrelativelysimilarfrom2015to2017.Overone-thirdofrespondents(34.7%)selectedTrainingStafftoSupportVolunteersasoneofamaximumoffourtrainingneeds.Thiswasthemostcitedneedin2017aswell.Oneinfour(25.4%)selectedVolunteerRecruitment,whichrosefromthirdtosecondrankingthisyear.
Inaddition,weaddedDevelopingVolunteerLeadershipasanewcategory.We’regladwedidbecauseitemergedasacleartrainingneed.Nearlyoneinfourrespondents(24%)notedvolunteerleadershipdevelopmentasatoptrainingtheme.
Note:Thearrowsindicatechangesinrankingfrom2017to2018.
34
TopTrainingNeeds 2016 2017 2018
TrainingStafftoWorkwithVolunteers N/A 45% 35%
VolunteerRecruitment 36% 28% 25%é
DevelopingVolunteerLeaders N/A N/A 24%
DevelopingProgramOutcomeMetrics 46% 30% 23%ê
VolunteerRecognitionandRetention 39% 26% 21%
MostFrequentlyCitedCurrentTrainingNeeds
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+2018BiggestChallengesTopChallengesinOpen-EndedComments
Respondentswereaskedtosharetheir“#1biggestchallenge”intheirownwords.Weaskedthemtobeasdetailedaspossible.Manyofthecommentshighlightedinthisreportareexcerptedfromtheseresponses.
Thefollowingwerethemostfrequentlycitedwiththemostnotedsubtopicsforeach:
n Recruitment(31%)–Findingenoughvolunteers&therightvolunteersforspecificroles
n Respectand“Buy-In”(14%)–Lackofexecutivesupport/understanding&co-workerresistancetovolunteerinvolvement
n Retention(13%)–Fulfillingcommitmentstoservice&volunteers“agingout”
n Roles&Matching(10%)–Designingimpactfulroles&meetingvolunteerinterests
n Time(8%)–Splittingtimebetweencompetingpriorities¬enoughpaidstaff
Thetablebelowdetailshowthechallengeshaveevolvedoverthepastthreeyearsofsurveys.Respondentsnotedrecruitmentandrespectandreliabilityastheirtoptwochallengesinopen-endedcommentsyearafteryear.Volunteerretentionhasrisensteadilyasatopchallenge,climbingsevenpercentagepointsoverthepastthreeyears.Thismayreinforcewhatmanyleadersofvolunteersreportanecdotally–itmaybetgettinghardertofindandkeepvolunteersengaged,particularlyoverlongerperiodsofservice.
35
2016 2017 2018
Recruitment(25%) Recruitment(24%) Recruitment(31%)
Support&Buy-In(9%) Respect&Reliability(16%) Respect&Buy-In(14%)
Time(9%) Roles&Matching(9%) Retention(13%)
FinancialInvestment(7%) Retention(8%) Roles&Matching(10%)
Retention(6%) Time(8%) Time(8%)
#1BiggestChallenge(open-ended)
“Itisanhonortoworkinvolunteerservices.Volunteersaremyfavoritegroupofpeoplebecausetheyareeverywhere,theyareeveryone,theyarelimitless!.”
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+VolunteerRetention
36
VolunteerEngagementBenchmarking–AStart
Withthisyear’ssurvey,weattemptedtobegintogatherstatisticsonvolunteerrecruitmentandretention.Currently,therearenostandardoutcomesmetricsforthesector.So,wedefinedthosethatmostalignwithhowvolunteersareutilized,withanattempttoincludemetricsforbothtraditionalandepisodicorshort-termroles.
Belowistheretentionterminologyweestablishedforthissurvey:
n Volunteer"Conversion"Rate-Whatpercentageofpeoplewhocontactyouaboutvolunteeringbeginactivevolunteerservice?
n AnnualRetentionRate-Whatpercentageofyourcurrentlyactivevolunteerswereactive12monthsago?
n ServiceEventParticipationRate-Onaverage,whatpercentageofpeoplewhosignuptohelpatyoureventsactuallyshowup?
n ProjectCompletionRate-Whatpercentageofvolunteerswhobeginashort-termprojectcompletetheprojectsuccessfully?
“Thebiggestchallengefacingourorganizationrelatedtovolunteerengagementiscreatingaconsistentculturethatvaluesthecontributionsofvolunteersanddemonstratesinwordsandactionsanappreciationforallthatvolunteersdoforus.Weareagrowingorganizationandmanylongtimevolunteershavebeenreliedontohelpusachievethatgrowth.Unfortunately,manyofthemarenowdisengagingduetoburnoutandithasbeenachallengetoengagenewvolunteerswhoarewillingtotakeonthesamelevelofresponsibility.”
“Itseemsthateveryone'slivesaresobusyandfull.It'sachallengetocontinuetoengagevolunteerstoavolunteercommitment.Weareveryaccommodatingtoschedulessooffergreatflexibilityforavailability-thisworksinourfavour!!”
“Wehavegreatmeasuresinplacetoretainvolunteers,andgenerallyhaveagoodretentionrate.Lately,anincreasingnumberofvolunteersbowoutoftheirrolebeforethetermiscompletethough.Wetrytocommunicatecommitmentatalljuncturesintheironboardingandtraining,butothereventsseemtogetinthewayandwenoticemorevolunteersareunabletocommitorseeaproject/termthrough.”
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+VolunteerRetention
37
SelfReportedVolunteerRetentionRates
Benchmark20%orLess(1)
21%-40%(2)
41%-60%(3)
61%-80%(4)
81%-100%(5)
Total Mean
Volunteer"Conversion” 8% 19% 22% 28% 20% 100% 3.33
AnnualRetention 6% 12% 22% 35% 22% 100% 3.58
EventParticipation 2% 3% 7% 19% 61% 100% 4.49
ProjectCompletion 1% 2% 6% 16% 57% 100% 4.53
EngagementRatesbyType
“Becauseoftheworkmyvolunteersdo,therecruitmentandtrainingneedstobefairlyrigorous….Idoaprettygoodjoblettingpeopleknowwhattherequirementsarerightattheirfirstinquiryandfindthatthepeoplewhodoapplyhaveanunderstandingthatitisabigcommitmentbeforetheyevenmaketheirinquiry.Itismybeliefthattherearesomanypeopleworkingmultiplejobsthattheyaremoreinterestedinepisodicvolunteering.”
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+AgencySupport
38
SupportFromCo-Workers&ExecutiveLeadership
Respondentswereaskedtoratethelevelofbuy-infromco-workersforinvolvingvolunteersintheirowndepartmentsorprograms.Overhalfofrespondents(51%)ratedco-workersasExceptionallyGoodorVeryGoodfortheirwillingnesstoinvolvevolunteersintheirowndepartments.Overonethird(35%)ratedpaidstaffbuy-inasAcceptable.Lessthanoneinfive(14%)ratedtheircolleaguesupportasPoororTotallyUnacceptable.
Leadershipbuy-inappearstobemorerobustthanthatofco-workers.
n Co-workerSupport(2018):51%VeryGoodtoExceptionallyGood
n LeadershipSupport(2017):57%VeryGoodtoExceptionallyGood
In2017,overhalfofrespondents(57%)gavetheirleadershipagradeofA(ExceptionallyGood)orB(VeryGood)fortheirsupportofvolunteerinitiativesandprogramming.Only12.6%gavetheirleadershipaD(Poor)orF(TotallyUnacceptable)gradecombined.
Thereisastrongcorrelationbetweenco-workerbuy-inandjobsatisfaction.Ontheotherhand,thereappearstobenocorrelationbetweensatisfactionandwherevolunteersaremostoftenplaced,insideoroutsidethedepartment.
Buy-InFromCo-workers
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+AgencySupport
39
Buy-InFromCo-workersxSatisfaction
Buy-InFromCo-workersxIntenttoStayWorkingintheField
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+AgencySupport
40
SatisfactionRelatedtoWhereVolunteersWork
Wherevolunteersareplacedappearstohavelittlecorrelationwithsatisfaction,implyingthatthelackofsupportfromco-workersmaybeequallypresentinallenvironments,whethervolunteersworkwithotherdepartments,withinone’sown,orwithoutsideorganizations.
WhereVolunteersPlacedxSatisfaction
“VolunteerAdministratorsneedtoprovetheworthoftheirprogramswithmorethanoutcomemeasures.Connectingthepublicwiththehumanside,thestoriesandfacesofsuccessarecritical.Manyconservativefolkswillvolunteeriftheyseeworthinthecauseorprogram.Thesefolkswillstepupwithtestimonyto"save"socialprogramsfrombudgetcuts.!”
“Collectingandreceivingvolunteermetricsoutsideofnumberofvolunteersandhours.It'slikepullingteethtojustgetthenumberofhours,nowIneedtoconvincestaffsupervisorstheyactuallyhavetosharetheRESULTSofhavingavolunteeronboard,i.e.,impactonthem/theirdepartment,impactonthecommunity,impactfortheclient.”
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+Diversity&Inclusion
41
VolunteerEquity&Inclusion
Overhalf(52%)StronglyAgreeorSomewhatAgreethatthediversityoftheircurrentvolunteercorpsmatchesthecommunitytheyserve(race/ethnicity,language,disability,sexualorientation,citizenshipstatus,etc.).Forthosewhohaveawrittendiversity&inclusionplanforvolunteers,thataveragerisessevenpercent(to59%).Forthosethatdonothaveaplan,thatnumberdrops5%(to46%).Perhapsmostinteresting,theperceptionofvolunteer-communityequityisnearlythesameforthosewhodon’tknowiftheyhaveaplan(57%)asforthosewhodo(59%).
VolunteersMatchDiversityofCommunity
VolunteersMatchDiversityofCommunityxWrittenDiversity&InclusionPlan
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
AreVolunteerCoordinatorsSatisfied?
42
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+Satisfaction
MostVolunteerManagersAreSatisfiedWithTheirProfession
Eightoutoften(79.5%,81%in2017)areVeryorSomewhatSatisfiedwiththeirroleasavolunteerprogramadministrator.
43
SatisfactionWithRoleofVolunteerManager
“Weneedtocontinuetoworkstrengtheningnationalorganizations…soourgroupvoicescanbeheardatthefederalleveltoestablishVolunteerAdministrationasaprofessionwithtrueleadershipabilities.”
“….Volunteeringisanintegralpartofourworld!Therearevolunteershelpingineverysingleaspectofourdailylivesandwithoutthem,ourworldcouldnotandwouldnotbeabletoaffordtobetheworldthatitistoday!Withoutvolunteeradministrationvolunteerswouldhavetheinabilitytoraisethisawarenessaspeoplejustdon'tlisten.Itisourresponsibilityasvolunteeradministrationtogetthisdone.!”
“…OneofthebiggestneedsIseeisrecognitionfortheprofession.Itiswithsurveyslikethisthatwecancontinuetoelevatethefield.”
“Thankyoufordoingthissurvey!Ihavefoundtheprevioussurveyresultsreallyhelpful;IfeellikeotherprofessionalsarestrugglingwiththesamethingsIamandyouhaveprovidedgreatresourcestolearnnewskills.”
© Tobi Johnson & Associates LLC All rights reserved
2018VOLUNTEERMANAGEMENTPROGRESSREPORT
+IntenttoStay
MostVolunteerManagersPlantoContinueWorkingintheField
Nearlysevenoutof10respondents(67%)SomewhatorStronglyAgreethattheyplantobeworkinginthevolunteeradministrationfieldthreeyearsfromnow.The2017and2016surveysgeneratedthesameresult.
Notsurprising,jobsatisfactionandintenttostayarestronglycorrelatedyearafteryear.
44
PlantoBeWorkinginFieldThreeYearsFromNow
3.99
3.80
4.023.92
3.98
3.79
3.6
3.7
3.8
3.9
4
4.1
AverageSatisfaction AverageIntenttoStay
2016 2017 2018
SatisfactionTrends
45
VolunteerManagementProfessionals…
• Doyoustruggletofindtherightvolunteersfortherolesyouneedfilled?
• Areyoufrustratedbythelackofthesupportgiventhecomplexityofyourwork?
• Wouldyouliketobepartofacommunitywhounderstandswhatyou’regoingthrough?
• Areyoureadytolevelupyourskillstoleadwithauthorityandconfidence?
Then,VolunteerProtrainingcoursesareforyou!
WhatisVolunteerPro?
VolunteerProisavolunteermanagementtraininghubdesignedtosaveyoutimeandaccelerateyourskillsandimpact.Asamember,youget24/7accesstoexpert,on-demandvolunteermanagementcontentthatwillhelpyouoffertop-tierexperiencesthatkeepvolunteerscomingback.Youcanalsointeractwithusviatwolivewebinarsandonegroupcoachingcallpermonth.Wearealwaysheretohelp,andnooneisleftbehind.
MemberBenefits
• Jointwoliveeducationalwebinarspermonth.
• Getaccesstoourvastlibraryofover200resourcesandover60webinarrecordingsthatyoucanaccessanytimeitworksforyou.
• Wecoverawiderangeofvolunteermanagementtopicsincluding:
Weknowyou’restrappedfortime.
That’swhywestartedVolunteerPro.Weoffertoolsandtrainingthatgiveyouajumpstartonsuccess,focusingyourenergyonwhatmatters,soyoudon’twasteyourtime
andgetresultsquickly.
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• TrainingStafftoPartnerEffectivelyWithVolunteers
• ModernRecruitmentPracticestoReachToday’sVolunteers
• DevelopingOutcomeMetricstoTrack&CommunicateImpact
• ProgramAudits&Evaluations• Volunteer&MemberLeadership
Development• VolunteerTraining&Development• StrategicPlanning&Change
ManagementStrategies