2019 annual report - south sound 911

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Page 1: 2019 Annual Report - South Sound 911

2019 Annual Report

Page 2: 2019 Annual Report - South Sound 911

BOARD OF DIRECTORS 2

YEAR IN REVIEW 4

911 & DISPATCH COMMUNICATIONS 6

RECORDS 10

TECHNICAL SERVICES 11

ADMINISTRATION 12

Page 3: 2019 Annual Report - South Sound 911

OUR MISSIONWe will provide a modern, unified emergency communication and response system to protect and serve our communities and partner agencies.

OUR VISIONWe will collaborate with regional partners to protect lives, property and communities. We will enhance public safety by:• Assuring prompt responses to all emergencies and service requests• Serving the public trust with reliable, interoperable, efficient and financially responsible systems• Inspiring industry excellence with innovative technologies and staff

38 PARTNER AGENCIESin law enforcement and fire services

Anderson Island Fire DepartmentAshford-Elbe Fire DepartmentBonney Lake Police DepartmentBrowns Point-Dash Point Fire DepartmentBuckley Fire DepartmentBuckley Police DepartmentCarbonado Fire DepartmentCentral Pierce Fire & RescueCrystal Mountain Fire DepartmentDuPont Fire DepartmentDuPont Police DepartmentEast Pierce Fire & RescueEatonville Police DepartmentEdgewood Police DepartmentFife Police DepartmentFircrest Police DepartmentGig Harbor Fire & Medic OneGig Harbor Police DepartmentGraham Fire & Rescue

Greenwater Fire DepartmentKey Peninsula Fire DepartmentLakewood Police DepartmentMilton Police DepartmentOrting Police DepartmentOrting Valley Fire & RescuePierce County Sheriff's DepartmentPuyallup Police DepartmentRiverside Fire & RescueRoy Police DepartmentRuston Fire DepartmentRuston Police DepartmentSouth Pierce Fire & RescueSteilacoom Public Safety DepartmentSumner Police DepartmentTacoma Fire DepartmentTacoma Police DepartmentUniversity Place Police DepartmentWest Pierce Fire & Rescue

Page 4: 2019 Annual Report - South Sound 911

222

BOARD OF DIRECTORSIn 2019, South Sound 911 transitioned from an interlocal administrative agency to a Public Development Authority in accordance with RCW 35.21.730-755. The former governing bodies, the Policy Board and Operations Board, were dissolved and the 11-member Board of Directors became the sole governing body to which the South Sound 911 executive director reports.

While the move to public authority status does not affect any public services, it signifies South Sound 911 is ready for greater regional responsibility in public safety communications and a more substantive and self-sufficient organizational status. For instance, as a public authority, South Sound 911 is able to cover its own liability, hold title to property, and incur debt, if necessary.

South Sound 911's executive director thought the timing couldn't be better.

"[We broke] ground on a new public safety communications center, so it's only fitting that we be responsible for the construction of the new facility — and actually own it," South Sound 911 Executive Director Andrew Neiditz said. "Our stakeholders not only recognized the need for us to become a public authority, but they championed it."

"South Sound 911 has always been about the future," Board Chair and Pierce County Councilmember Doug Richardson said. "We've established the direction, we know where we're headed, and we're ready to take the next step."

All local government agencies contracting for the agency’s services are represented on the board, either directly or indirectly. Board members are elected officials with representation that is reflective of the agency’s customer base. A separate Public Safety Communications Operations Committee of police and fire chiefs advise the Board of Directors and executive director on any matters related to South Sound 911 operations.

The transition to a Public Development Authority was complete as of Dec. 23, 2019.

South Sound 911’s Board of Directors, along with Executive Director Andrew Neiditz, Tacoma Mayor Victoria Woodards, and Pierce County Sheriff Paul Pastor, ceremoniously broke ground for the new public safety communications center on Sept. 19, 2019.

Page 5: 2019 Annual Report - South Sound 911

3

Board members (from left) Dan Rankin, Bruce Dammeier, Lillian Hunter, Michael Brandstetter, Doug Richardson,Tim Curtis, Matt Holm, Julie Door, Bill Pugh, and Pat McElligott. Not pictured: Robert Thoms.

2019 Board of Directors

Michael BrandstetterCity of Lakewood Councilmember

Tim CurtisCity of Fife Councilmember

Bruce DammeierPierce County Executive

Julie DoorCity of Puyallup Councilmember

Matt HolmCentral Pierce Fire & Rescue Commissioner

Lillian HunterCity of Tacoma Councilmember

Pat McElligottEast Pierce Fire & Rescue Commissioner

Bill Pugh, vice-chairCity of Sumner Mayor

Dan RankinWest Pierce Fire & Rescue Commissioner

Doug Richardson, chairPierce County Councilmember

Robert ThomsCity of Tacoma Councilmember

Andrew E. NeiditzSouth Sound 911 Executive Director

Page 6: 2019 Annual Report - South Sound 911

Text-to-911If you cannot safely place a voice call to 911, you can now text for emergency police, fire or medical aid in Pierce County. South Sound 911’s launch of text-to-911 on March 27, 2019, provides the community — including the Deaf, hard of hearing, or speech disabled — a potentially life-saving option to reach 911. It is also available for those in a situation where calling 911 might endanger a life or escalate the situation.

To ensure the service is used appropriately, the agency launched an educational campaign featuring the nationally recognized slogan, "Call if you can, text if you can't." The campaign earned a gold award from the Association of Marketing and Communication Professionals for creative use of social media, earned media, and grassroots advertising.

For information, on how and when to use text-to-911, visit southsound911.org/text911.

RapidSOS In Pierce County, where 82 percent of emergency calls come from mobile phones, accurate location information is imperative for directing responders to deliver life-saving

aid. In August 2019, South Sound 911 call takers and dispatchers began using RapidSOS to harness device location data during a 911 call. While RapidSOS does not eliminate the need for callers to know their

4

YEAR IN REVIEW

location, it will help responders get better location information.

In order for South Sound 911 to use this technology, members of the public should ensure their cellular phone operating systems are up-to-date and the device must be able to send data. RapidSOS data supplements, but does not replace, existing 911 and carrier-provided information and may not be available for every call.

PulsePoint RespondSouth Sound 911 and all 19 local fire agencies in Pierce County partnered to launch PulsePoint Respond on Dec. 4, 2019, to provide the public with information to help save lives through cardiopulmonary resuscitation (CPR).

The free PulsePoint Respond mobile app empowers members of the public to provide life-saving assistance to victims of sudden cardiac arrest until medical aid arrives. The app will alert CPR-trained

Material from South Sound 911's educational outreach campaign.

Capt. Darrin Shaw with Central Pierce Fire & Rescue's first PulsePoint community responder (above). A screenshot from the PulsePoint app in action (right).

Page 7: 2019 Annual Report - South Sound 911

5

Photo illustrations depict the future public safety communications center (top) and 911 and dispatch operations.

subscribers to a potential need for CPR in the vicinity (in a public area) and the location of the nearest available automated external defibrillator (AED), if one exists. If administered immediately after sudden cardiac arrest, CPR can double or triple a person's chance of survival.

Five fire departments and South Sound 911 conducted a demonstration of the app for media on Dec. 3, 2019, at the South Hill Mall. Chasie Buier, an emergency room technician at the mall who had recently downloaded the app, received the PulsePoint alert and sprung to action. She pressed "respond" on her phone and the PulsePoint app led her in the direction of the demonstration. Though she was relieved it was only a demonstration, Ms. Buier proved the app worked — and she became Central Pierce Fire & Rescue's first PulsePoint community responder!

While the purpose of the app is to increase survival rates of cardiac arrest victims and to increase awareness of publicly accessible AEDs, PulsePoint Respond is not just a “CPR-notification app.” It also keeps the community informed of emergency fire and medical activity in real-time. Users can select and monitor any of the county’s 19 fire agencies and stay apprised of emergency and response activity in their jurisdiction – at the same time South Sound 911 fire dispatchers are dispatching aid.

PulsePoint Respond is available for both iOS and Android mobile devices in the App Store and Google Play.

Public Safety Communications CenterWhen Pierce County residents voted in support of public safety in November 2011, South Sound 911 was created to consolidate five 911 centers and

construct a new public safety communications center to accommodate the integration and improve the delivery of emergency services countywide.

Since then, after years of research, careful planning, and financial stewardship, construction began in September 2019 on the new 74,528 square foot facility. At a cost of $59 million, as of the end of 2019, the project is $6 million under budget.

When complete in spring of 2021, South Sound 911’s new facility will house local 911 police and fire emergency dispatch, as well as all of South Sound 911’s operations and administration. The future home of South Sound 911 — 3580 Pacific Ave. in Tacoma — was the former site of the old Puget Sound Hospital. The deteriorating hospital buildings were demolished in 2017 in preparation for the South Sound 911 facility.

For more information about the new facility, visit southsound911.org/pscc.

Page 8: 2019 Annual Report - South Sound 911

Call Handling EfficienciesIn 2019, South Sound 911's Law Enforcement Communications continued work to fulfill the vision of bringing all primary call taking and law enforcement dispatch activities together into a single unified operational model. This multiyear project began in 2016 and as the agency completed several significant, related steps, synthesizing the handling of incoming phone calls created significant efficiency for the public by immediately eliminating the need for any call transfers between separate work groups for the different geographic areas.

As a single integrated group, additional operational efficiencies and flexibility were achieved. Along the way we had the opportunity to work collaboratively with representatives of South Sound 911's partner agencies to bring uniformity to procedures and protocols. The cross-training efforts for employees throughout 2018 and 2019 were a significant undertaking, and our success is a reflection of employees' dedication and commitment to service.

EMD SoftwareIn 2019 South Sound 911 issued a Request for Proposals (RFP) for emergency medical dispatch (EMD) software to replace the manual guidance cards that Fire Communications currently uses to not only make dispatch decisions, but also provide critical instructions to 911 callers awaiting the arrival of firefighters. When someone calls 911 for medical care, it is important that dispatchers ask focusing questions to rapidly determine the nature of the emergency so that they can dispatch the appropriate resources.

Along with representatives from two of our fire agencies, we have been evaluating the two submittals we received from vendors in response to the RFP. With an eye toward improving consistency of dispatch and streamlining our quality assurance processes, we are looking for an expandable product that integrates well with our existing computer-aided dispatch (CAD) system and allows each of our fire agencies to determine in advance how many and what type of resources to send for each type of emergency.

We are requiring the selected product to provide not only EMD, but also protocols for emergency fire dispatch, and have the capability for law enforcement dispatch should South Sound 911 choose that option in the future. Our goal is to provide the best tool for our agency as we transition to the universal call taker model.

6

911 & DISPATCH COMMUNICATIONS

While there were 3,293 fewer calls overall, there were 17,478 more emergency calls in 2019 than in 2018.

Page 9: 2019 Annual Report - South Sound 911

7

Text-to-911 service launched countywide

on March 27, 2019

1,374TEXTS TO 911

95.4%OF 911 CALLS ANSWERED

WITHIN 20 SECONDS

60AVERAGE CALL PROCESSING TIME IN SECONDS FOR FIRE/MEDICAL CALLS

Of those calls 524,218 were received via 911and 387,767 were via the non-emergency line

911,985CALLS RECEIVED

84,258

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

74,816 73,26065,637 75,372 73,069 79,383 79,715 80,913 76,022 78,37171,169

Total Call Volumes by Month in 2019

75 +66+75+73+79+80+84+81+76+78+71+73

Page 10: 2019 Annual Report - South Sound 911

8

Law Enforcement StatisticsLaw Enforcement Communications, a primary public safety answering point (PSAP), processed 845,8551 of the agency's 911,985 incoming phone calls in 2019 — and of those calls, 524,218 were via the 911 line. The department's combined call taking and dispatching efforts resulted in 690,410 law enforcement incidents or requests for service being logged in the computer-aided dispatch (CAD) system. Additionally, Law Enforcement Communications staff completed 8,412 police reports on behalf of local law enforcement agencies. Another 9,007 incident reports were submitted directly by the public through available online reporting systems for limited types of property crime.

Fire Communication StatisticsOf the agency's 911,985 total call volume, Fire Communications processed 139,7801 of those phone calls (73,650 of which were 911 calls) and dispatched firefighters to 85,099 incidents in 2019. We attribute the continuing high demand for emergency services to Pierce County’s growing population and an expanded use of 911 for lower-acuity medical care. We are working closely with our partner fire agencies as they implement strategies to handle these lower priority calls, such as alternative response vehicles, to ensure that advanced life support ambulances and fire engines are available for critical needs.

Fire Communication's average call-processing time for high-priority calls was 60 seconds in 2019. Call processing time starts when we answer the 911 call and stops when firefighters are dispatched. It measures how long it takes for a dispatcher to verify the caller’s location, ask questions to determine the nature of the emergency, and identify which firefighter crews to send. It is important that call processing time remains low or moves even lower because seconds truly count in emergencies. Efficiencies that we can make to improve call-processing time result in firefighters arriving on the scene faster and emergencies being mitigated sooner. When cardiopulmonary resuscitation (CPR) is needed, our dispatchers stay on the line with the caller to calmly guide them through the procedure until firefighters arrive at the patient’s side.

1 Calls may be processed jointly between police and fire dispatch.

Page 11: 2019 Annual Report - South Sound 911

9

42+47+59+67+71 2019

2018

2017

2016

2015

8,412

13,414

14,298

11,732

9,497

690,410LAW ENFORCEMENT DISPATCH ACTIONS IN 2019

In the same way South Sound 911 tracks the number of calls received, actions in the computer-aided dispatch (CAD) system are

also tracked. Such actions include those initiated by dispatchers who communicate directly with officers in the field, traffic stops,

officer-initiated on-view incidents, and cancelled calls.

85,099INCIDENTS FIREFIGHTERS DISPATCHED TO IN 2019

South Sound 911 dispatches for 17 fire departments in Pierce County.(Tacoma Fire Department Fire Communications dispatches for the Tacoma Fire

Department and Ruston Fire Department. Those departments' callvolumes are not included in the figure above.)

9,007POLICE/SHERIFF REPORTS SUBMITTED

ONLINE BY THE PUBLIC IN 2019

30IDENTIFIED LANGUAGES SPOKEN

DURING 911 & NON-EMERGENCY CALLS

1,671 calls utilized interpretation services from LanguageLine Solutions

Page 12: 2019 Annual Report - South Sound 911

10

RECORDS

1 The reported figure represents work received in 2019. In prior years, figures represented the number of times an order or packet was handled.2 Includes those printed as a part of applications for firearms dealer and concealed pistol licenses.

In 2019, Records had a year of transition under a first full year of new leadership with a new assistant director and records manager. Management worked collaboratively on service adjustments and organizational changes — all of which is laying the groundwork for the transition of the data channel to 911 and dispatch operations in the new public safety communications center. In order to facilitate that transition, two separate classifications of data dispatcher and records specialists were created, though won’t go into full effect until the 2021 schedule is created in late-2020.

Additionally, a Disclosure Unit was created in mid-2019 to streamline law enforcement records requests from the public and the agency's criminal justice partners. Staff who were previously in separate departments are now working together to focus solely on responding to the more than 57,000 requests received each year.

Public Counter Service HoursBeginning Nov. 18, 2019, South Sound 911’s public counter eliminated Monday business hours and extended Saturday service hours. The changes allow staff to better deal with increased workloads stemming from state and federal changes which took effect on July 1, 2019, such as Initiative 1639.

Saturday business hours, which began in March 2017, have proven popular for customers who work or attend school during the traditional work week. South Sound 911 recognized the importance of maintaining this access; however, returning to a five-day business week allows staff to better work on incoming background checks associated with firearm transactions and concealed pistol licensing.

Concealed Pistol License (CPL) Applications90+100+93+95+74 2019

2018

2017

2016

2015

19,038

18,300

14,874

18,579

19,93320

+19+18+17+15+11Warrants & Orders ProcessedMisdemeanor 17,310Domestic Violence Orders1 8,392Felony 3,544Juvenile 923Fugitive Transports1 291

Public Counter ServicesPublic Records — Reports 21,670Firearm Transfers 20,181Public Records — Audio, CAD Logs 19,759Concealed Pistol Licenses 18,300Public Records — Collision Reports 15,912Fingerprinting2 11,205

57+28+11+3+1

Page 13: 2019 Annual Report - South Sound 911

11

TECHNICAL SERVICESTechnical Services oversees the many mission critical systems upon which emergency communications and law enforcement rely; these systems are crucial for South Sound 911 dispatch operations, emergency responders in the field, and preventing and solving crimes. These systems include computer-aided dispatch (CAD), telephone systems, geographic information system (GIS), law enforcement records management system, and network infrastructure. This important work is a 24x7 effort. A few notable projects were key to the department's successes in 2019:

Operationally, Technical Services focused on implementing cyber-security initiatives to better protect the agency from threats and to comply with FBI Criminal Justice Information Services (CJIS) standards. Planning technology for the new public safety communications center continues to be a focus, as well.

In terms of interoperability, the CAD team continued to work with Joint Base Lewis-McChord (JBLM) to expand the CAD system to the military installation. JBLM will continue to operate their own communications center, but they will utilize the system's information-sharing capabilities to provide greater situational awareness for emergency services in the Pierce County region. Implementation is expected to be complete in 2020.

The software development team provided significant efficiencies and improvements for South Sound 911 and its partner agencies. Development work enabled the Records department to absorb unfunded mandates regarding background checks for firearms transfers, and preserved officers’ time by allowing them to continue to use the South Sound 911 system to submit collision reports to the state without having to re-key data into two systems.

7,073TECHNICAL SUPPORT TICKETS

OPENED IN 2019

Support Center

64%

GIS10%

CAD10%

RMS Developers6%

Comm Sys — 6%

Network — 3%

RMS Admin — 1%

Technical Services Support Ticket Workload

11

Page 14: 2019 Annual Report - South Sound 911

ADMINISTRATIONHuman ResourcesThe emphasis of the Human Resources department in 2019 was to support the agency in preparing for the move to the new building and assisting with critical agency initiatives. Human Resources recruiting and talent placement efforts made a significant impact to the staffing needs at South Sound 911 and handled 26 individual recruitment processes in 2019.

Additionally, Human Resources reinforced an agencywide focus on a number of training sessions and programs including employee recognition, employee relations, negotiations, safety, and leave management.

Community RelationsCommunicating about agencywide initiatives and service enhancements was a primary focus for Community Relations in 2019. The agency continued building relationships with future neighbors surrounding the public safety communications center (PSCC), implemented an award-winning educational campaign, and produced reports and videos documenting the agency's accomplishments. The Community Relations Team (CRT) also stayed busy, reaching a record number of individuals through their classroom and neighborhood presentations and community event attendance.

Text-to-911 outreach for the Deaf, hard of hearing, deafblind, and speech disabled communities were especially notable. Materials were made available in seven different languages and braille. And the campaign itself was referenced as a success in a document for the Federal Communications Commission. Jim House, of Washington’s Coalition on Inclusive Emergency Planning, called the campaign “a perfect example of a best practice in inclusion for text-to-911.”

South Sound 911 also released two videos in 2019. The first was a “Safe Cities” video which led to the agency being recognized in 2019 as one of five global entities making positive impacts in creating safe and smart communities. The second video documented the previous 2 1/2 years of design work and planning for the PSCC.

67EMPLOYEES PLACED IN POSITIONS AS NEW HIRES, REINSTATEMENTS,

PROMOTIONS OR TRANSITIONS

This is more than DOUBLE the placements in prior years!

45,146OUTREACH IMPRESSIONS THROUGH

EDUCATIONAL PRESENTATIONS & COMMUNITY EVENTS

12

Executive Director Andrew Neiditz (center) accepted an Appreciation Award from Safe Streets on May 30, 2019, for the agency's community relations efforts in Tacoma's Lincoln South neighborhood. Also pictured: Patrick Fischer, neighbor, and Safe Streets Executive Director Priscilla Lisicich.

Page 15: 2019 Annual Report - South Sound 911

13

92+80+65+52+42 2019

2018

2017

2016

2015 $14,161,233

$17,980,597

$16,459,638

$15,198,195

Sales Tax Revenue

$19,216,088

FinanceIn 2019, the Finance department provided payroll and benefit administration for over 230 employees, processed over 3,000 payment requests, invoiced all police and fire agencies, administered 275 contracts, and managed assets valued at over $7.5 million.

South Sound 911's transition to a Public Development Authority (PDA) in 2019 heavily impacted the Finance Department. A new financial database was created for the employee transition, and an employee-led advisory group recommended an alternative to Social Security for the PDA. This led to the establishment of a 401(a) plan for all employees.

The Finance Department also worked with the Pierce County Finance Department on the issuance of bonds yielding proceeds of $59 million in September 2019 to support the PSCC project. The PSCC bonds will mature in 2036.

The architect team led by CallisonRTKL completed their design work on the PSCC and the project construction bid was awarded to Kassel & Associates in August 2019. Expenditures for the PSCC totaled $8.5 million in 2019.

The 0.1 percent sales tax revenue increased by nearly 7 percent in 2019 from the previous year. South Sound 911 has experienced substantial increases in this revenue source since it was assessed on April 1, 2012. The amount received in 2019 was 12.8 percent higher than the budgeted amount, accounting for over $2 million more revenue than anticipated.

Additionally, the Pierce County E-911 Program Office collects a $0.70 excise tax, of which $0.20 was pledged for South Sound 911. In 2019, this source of revenue came in nearly 1.5 percent higher than the budgeted amount. The E-911 Program Office manages the

remaining $0.50 revenue and nearly $2 million of this revenue was transferred to South Sound 911 to offset dispatch operations.

Operating expenditures in the General Fund totaled approximately $38.5 million in 2019, which was about 95 percent of the amount budgeted for the year. Additionally, $3.3 million of General Fund resources were transferred to other funds including $2.3 million to the Facility Reserve fund for future debt service and $1 million to the Radio User Fee Fund. The funding of nearly $5.7 million in annual debt service for two radio bond issuances totaling roughly $50 million continued in 2019 and an additional $555,201 supported the first debt service payment for the PSCC bonds. Both radio bond issuances have 10-year terms, with one maturing in 2022 and the other in 2023.

In 2019, South Sound 911 continued its commitment to provide funding to the radio system owners to keep radio user fee rates for public safety at $31.50 per radio per month. A combined total of $1 million was remitted to the City of Tacoma and the Combined Communications Network (CCN). Expenditures of $361,333 represented maintenance costs for the VHF overlay channels and an offset to the Puyallup sub-system costs to maintain the established $31.50 public safety user rate.

Page 16: 2019 Annual Report - South Sound 911

14

Bonney Lake 456,820 2.3%Buckley 83,050 0.4%DuPont 151,470 0.8%Eatonville 34,640 0.2%Edgewood 168,460 0.9%Fife 412,060 2.1%Fircrest 105,590 0.5%Gig Harbor 247,880 1.3%Lakewood 1,950,930 9.9%Milton 200,150 1.0%Orting 98,000 0.5%Pierce County 6,153,360 31.1%Pierce Transit 40,280 0.2%Puyallup 1,451,030 7.3%Roy 19,530 0.1%Ruston 40,940 0.2%Steilacoom 169,010 0.9%Sumner 427,890 2.2%Tacoma 7,053,870 35.7%University Place 491,590 2.5%

TOTAL $19,756,550 100%

Law Enforcement Allocation by Agency

University Place

Bonney Lake

Sumner

Fife

Gig Harbor

Milton

Steilacoom

Edgewood

DuPont

Fircrest

Orting

Buckley

Ruston

Pierce Transit

Eatonville

Roy

36+31+16+10+7

Puyallup7.3%

Pierce County31.1%

Lakewood9.9%

Other16%

Tacoma35.7%

16+15+14+13+7+6+5+5+4+3+3+3+2+2+1+1

Page 17: 2019 Annual Report - South Sound 911

15

South Pierce

Key Peninsula

Orting Valley

DuPont

Buckley

Browns Point-Dash Point

Anderson Island

Ashford/Elbe

Riverside

Greenwater

Carbonado

Crystal Mountain

Anderson Island 12,110 0.3%Ashford/Elbe 11,470 0.3%Browns Point-Dash Point 13,970 0.4%Buckley 39,640 1.1%Carbonado 1,000 0.0%Central Pierce 1,270,990 35.1%Crystal Mountain 1,000 0.0%DuPont 49,760 1.4%East Pierce 548,220 15.2%Gig Harbor 353,580 9.8%Graham 300,460 8.3%Greenwater 2,000 0.1%Key Peninsula 106,970 3.0%Orting Valley 76,330 2.1%Riverside 11,380 0.3%South Pierce 127,450 3.5%West Pierce 690,080 19.1%

TOTAL $3,616,410 100%

Fire Communications Allocation by Agency

35+19+15+10+8+13

West Pierce Fire & Rescue

19%

Central Pierce Fire & Rescue

35%

East PierceFire & Rescue

15%

GrahamFire &

Rescue8%

Gig HarborFire &Medic One10%

Others13%28+24+17+11+8+3+2+2+2+1+1+1

Page 18: 2019 Annual Report - South Sound 911

161 Includes revenue from other contract services.

General Operating Fund

Facility Reserve Fund

Radio User Fee Fund Radio Fund

Facility Capital Fund

Internal Service Funds Total

Revenues

Sales Tax 19,216,088 - - - - - 19,216,088

$0.20 E-911 Tax 2,422,083 - - - - - 2,422,083

Allocation Revenue 23,657,1111 - - - - - 23,657,111

E-911 Support 1,900,649 - - - - - 1,900,649

Licenses/Permits 387,098 - - - - - 387,098

Bond Proceeds - - - - 4,348,322 - 4,348,322

Other 477,291 - - - - 82,220 559,511

$48,060,319 - - - $4,348,322 $82,220 $52,490,861

Expenditures

Salaries & Wages 22,761,376 - - - - - 22,761,376

Personnel Benefits 8,483,151 - - - - - 8,483,151

Supplies/Services/Pass-Thru Payments 5,218,712 - 1,000,000 361,333 2,778,158 41,940 9,400,143

Debt Service 6,243,573 - - - - - 6,243,573

Capital 334,476 - - - 5,772,721 - 6,107,197

$43,041,288 - $1,000,000 $361,333 $8,550,879 $41,940 $52,995,440

Transfers Out (3,300,000) - - - - - (3,300,000)

Transfers In - 2,300,000 1,000,000 - - - 3,300,000

Change in Fund Balance 1,719,032 2,300,000 - (361,333) (4,202,558) 40,280 (504,579)

Beginning Fund Balance 11,600,760 5,000,000 - 445,767 4,229,039 170,568 21,446,135

Ending Fund Balance $13,319,792 $7,300,000 - $84,434 $26,482 $210,848 $20,941,556

Administration CommSupport Services Total

Revenues

Sales Tax - 19,216,088 - 19,216,088

$0.20 E-911 Tax - 2,422,083 - 2,422,083

Allocation Revenue - 19,138,201 4,518,910 23,657,111

E-911 Support - 1,900,649 - 1,900,649

Licenses/Permits - - 387,098 387,098

Other 477,291 - - 477,291

$477,291 $42,677,020 $4,906,008 $48,060,319

Expenditures

Salaries & Wages 1,505,420 15,417,779 5,838,176 22,761,376

Personnel Benefits 554,988 5,634,256 2,293,907 8,483,151

Supplies/Services/Pass-Thru Payments 992,153 3,238,556 988,003 5,218,712

Debt Service - 6,243,573 - 6,243,573

Capital 13,641 296,686 24,149 334,476

$3,066,202 $30,830,850 $9,144,236 $43,041,288

Page 19: 2019 Annual Report - South Sound 911
Page 20: 2019 Annual Report - South Sound 911

South Sound 911 | 955 Tacoma Avenue South, Suite 102; Tacoma WA 98402 | southsound911.org