2019 fst event catalog q3 trainin… · § 8 hour duration § max attendees = 12 prerequisite none...

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All ® notices signify marks registered in the United States. The look and feel of the games described and displayed herein and the individual components and displays of such games are trade dress of Scientific Games Corp. and its Subsidiaries. © 2019 Scientific Games Corp. and its Subsidiaries. All rights reserved. Unauthorized Distribution Prohibited. Confidential. Scientific Games Corporation 6601 Bermuda Road Las Vegas, Nevada 89119, USA 1 855 777 7435 (Toll Free) 1 702 897 7150 http://www.scientificgames.com This document (“Document”) has been provided to you by Scientific Games Corporation or one or more of its directly or indirectly wholly owned companies (collectively, “Scientific Games”). This Document contains a variety of: (a) materials and other items relating to products or services of Scientific Games or its licensors or other third parties, including layout, information, text and scripts, data, files, images, photographs, pictures, artwork, designs, graphics, logos, drawings, charts, button icons, instructions, illustrations, advertising copy, technology, interactive features, “look and feel,” and the compilation, assembly and arrangement of the materials of the Document, and copyrightable material; (b) service marks, trademarks, logos, trade names and trade identities of Scientific Games or its licensors or third parties, when applicable; and (c) other forms of intellectual property (all of the foregoing in (a), (b) and (c), collectively, “Content”). This Document and the Content are owned or controlled by Scientific Games or its licensors or third parties, when applicable. All right, title, and interest in and to the Content is the property of Scientific Games or its licensors, when applicable, and is protected by the intellectual property laws of the United States and elsewhere to the fullest extent possible. All ® notices signify marks registered in the United States by Scientific Games or its licensors, when applicable. Scientific Games grants the intended recipient a limited, non-exclusive, revocable, non-assignable, personal, and non-transferable license to view and/or print one copy of the Content, but Scientific Games or its licensors, as the case may be, retain ownership of such Content. The foregoing limited license does not provide the intended recipient with any ownership of, or any other intellectual property interest in, any Content and this license may be immediately suspended or terminated for any reason, by Scientific Games in its sole discretion, and without advance notice or liability. This Document has been provided to you solely for use in operating the product described herein. Duplication of Scientific Games products and programs in whole or in part without written authorization from Scientific Games is expressly prohibited. The specifications and information contained in this documentation are subject to change without notice. All statements, information, illustrations, specifications and recommendations in this documentation are believed to be accurate, but are provided without warranty of any kind, express or implied. The product information referenced in this Document is being provided by Scientific Games as is.

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Contents ASTEA™ (Internal) ....................................................................................................................................................... 6 ALPHA 2 Pro™ Series Cabinet ..................................................................................................................................... 7 ALPHA 2 Pro™ MultiLink™ .......................................................................................................................................... 8 ALPHA 2 Pro™ Theater ................................................................................................................................................ 9 Bally Enterprise Progressive System 6.3 ..................................................................................................................... 10 Bally Local Link™ v3.3.1 ................................................................................................................................................ 11 Bally Local Link™ v4.0 ................................................................................................................................................. 12 Bally Progressive 101 .................................................................................................................................................... 13 Customer Service Skills (Internal) .............................................................................................................................. 14 Blade™ ........................................................................................................................................................................... 15 Blade s23™and Blade s32™ ............................................................................................................................................ 16 Bluebird® ....................................................................................................................................................................... 17 ChipStar™ ...................................................................................................................................................................... 18 Class II/Central Determination 101 ............................................................................................................................. 19 CoolSign™ 101 .............................................................................................................................................................. 20 CoolSign™ 201 (To be available Q4 2019) ................................................................................................................... 21 CoolSign™ BLL v13.2 to BLL v15.0 Upgrade .............................................................................................................. 22 CoolSign™ CEI v13.2 to CEI v15.0 Upgrade ................................................................................................................ 23 CoolSign™ Upgrade .................................................................................................................................................... 24 CoolSign™ Quad Player CEI v15.0 ............................................................................................................................. 25 Deck Checker™ ............................................................................................................................................................ 26 Deck Mate® .................................................................................................................................................................. 27 Dragon Spin™ .............................................................................................................................................................. 28 Dualos™ ....................................................................................................................................................................... 29 Easy Chipper™ D ......................................................................................................................................................... 30 Effective Leadership .................................................................................................................................................... 31 ETS/PTG Preventative Maintenance ......................................................................................................................... 32 EZ Trak™ ..................................................................................................................................................................... 33 Field Service Onboarding 101 ..................................................................................................................................... 34 Fusion MOJO™ Cabinet ............................................................................................................................................. 35 Fusion Mutli-Game with Live Wheel ........................................................................................................................ 36 Fusion Hybrid ............................................................................................................................................................. 37 Fusion Multi-Game ..................................................................................................................................................... 38 Table Master™ Fusion ................................................................................................................................................ 39 Gamefield 2.0™ ........................................................................................................................................................... 40 Gamefield xD™ ............................................................................................................................................................. 41 Bally Games 101 ........................................................................................................................................................... 42

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GM Atlas ...................................................................................................................................................................... 43 Game Manager 2 Advanced ....................................................................................................................................... 44 Game Manager 1 .......................................................................................................................................................... 45 Game Manager 2 ......................................................................................................................................................... 46 Gamefield 2.0™ ............................................................................................................................................................ 47 Gamescape™ ................................................................................................................................................................. 48 G3™ Progressive System ............................................................................................................................................. 49 i-Deal™ .......................................................................................................................................................................... 50 i-Score™ ......................................................................................................................................................................... 51 i-Table™ ....................................................................................................................................................................... 52 i-Verify™ ....................................................................................................................................................................... 53 IRIS (Internal) ............................................................................................................................................................. 54 i-SHOE™ AUTO ........................................................................................................................................................... 55 MAPS™ BEPS™ Progressive System .......................................................................................................................... 56 MD2® ............................................................................................................................................................................ 57 MD3® ............................................................................................................................................................................ 58 Networking 101 ............................................................................................................................................................ 59 Networking 201 (To be available Q4 2019) ............................................................................................................... 60 Nexus Command™ ....................................................................................................................................................... 61 NXS Command™ 2 ...................................................................................................................................................... 62 One2Six™ ...................................................................................................................................................................... 63 OWAP 1 ....................................................................................................................................................................... 64 OWAP 2 ....................................................................................................................................................................... 65 PRIZM GT-1 Game Table ............................................................................................................................................ 66 PRIZM GT-1 Conversion and WAP Setup ................................................................................................................. 67 Wave XL™ ................................................................................................................................................................... 68 WMS Platform Progressive ........................................................................................................................................ 69 WAP Jackpot Response, and Verification Process ................................................................................................... 70 WMS 101 ....................................................................................................................................................................... 71 QikTable™ .................................................................................................................................................................... 72 Safe-Bacc™ .................................................................................................................................................................... 73 Safe-Shoe™ ................................................................................................................................................................... 74 Shuffle Flex™ ................................................................................................................................................................ 75 ShuffleStar™ ................................................................................................................................................................. 76 Understanding Slot Math, PAR Sheets, and Cut Sheets .......................................................................................... 77 TwinStar™ SG-1 ........................................................................................................................................................... 78 TwinStar™ Ultra Jackpot Party .................................................................................................................................. 79 U-Spin™ ........................................................................................................................................................................ 80 Self-Paced Training ..................................................................................................................................................... 81

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Self-Paced Training (cont.) ........................................................................................................................................ 82 Self-Paced Training (cont.) ........................................................................................................................................ 83 Self-Paced Training (cont.) ........................................................................................................................................ 84 Self-Paced Training (cont.) ........................................................................................................................................ 85 Self-paced Training (cont.) ........................................................................................................................................ 86

Training Contacts ..................................................................................................... 87 Technical Training Department ................................................................................................................................ 87 Special Requests ......................................................................................................................................................... 87 Company Training SharePoint .................................................................................................................................. 87

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ASTEA™ (Internal) Description ASTEA is a field service portal solution to streamline and improve management of field service activities by automating workflow. Integrates with Siebel and Oracle. It supports Mobile workforce management to provide field service to efficiently complete and document assignments, manage vehicle assets, and capture expenses. Learn to navigate the application that initiates and prioritizes service and dispatch assignments to field employees with very little or no human intervention. Explore order processing of service parts logistics to increase efficiency for sales and customer management.

§ 8 Hour Duration § Max Attendees = 12

Prerequisite None Learning Content Learn to navigate the application. Develop increased efficiency. Learn to utilize the ASTEA application to properly complete order processing.

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ALPHA 2 Pro™ Series Cabinet Description The ALPHA 2 Pro™ Series is one of the latest entries in Bally’s long line of innovative, stylish, and industry-leading platforms. The cabinets may include one or two video monitors. Identify the various ALPHA 2 Pro Series cabinets. Learn how to install the platform, identify the various access doors and features, and explore the software setup and menu navigation for ease of optioning the game.


Prerequisite

§ Bally Games 101 Variations

§ The ALPHA 2 Pro™ Wave § The ALPHA 2 Pro™ 27/27

Learning Content Gain knowledge on the ALPHA 2 Pro™ Series installation. Set up the software configuration and options. Learn the various access points and menu navigation.

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ALPHA 2 Pro™ MultiLink™ Description Explore ALPHA 2 Pro™ MultiLink™ controller software. Understand the connection requirements and protocols needed to support progressive play. Identify the dedicated electronic gaming machine configured as a Bank Controller and use the USB license key dongle. Configure games with standard options and install the license key.


Prerequisites None Variations

§ AP2 MultiLink™ WAP NAP Learning Content Identify the components of a MultiLink™ set-up. Configure the electronic gaming machine and the system to ensure proper communication. Learn how the USB license dongle varies the menus when setting game and progressive options.

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ALPHA 2 Pro™ Theater Description The ALPHA 2 Pro™ Theater is a configuration of two ALPHA 2 Pro™ Wave cabinets with a large display monitor above the EGM. Identify the necessary parts and equipment to assemble the ALPHA Pro™ Theater design. Review necessary details of cable connections and experience hands-on configuration and troubleshooting procedures.


Prerequisite

§ Bally Games 101

Learning Content Gain understanding of what is involved in putting together the ALPHA Pro Theater. Learn to install the game software and configure game options. Learn component location and various access points of the cabinet.

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Bally Enterprise Progressive System 6.3 Description Explore the hardware assembly, software configuration, and installation process of the Bally Enterprise Progressive System. Review part numbers of the hardware and software components utilized during the installation process.


Prerequisites None

Variations § None

Learning Content Review the BEPS application workflow, Application log in and Express Setup. Get a better understanding of trhe BEPS Manager Application to include the Tool Bar, Tab Options, and status bar. Learn how to manage jackpots, awards and events.

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Bally Local Link™ v3.3.1 Description Explore the hardware assembly, software configuration, and installation process of the Bally Local Link™ progressive system. Review part numbers of the hardware and software components utilized during the installation process. Explore the use of the GMM expansion unit, assembly set-up, and jumper configuration.


Prerequisites None

Variations § Bally Local Link™ v 3.3.2 § Bally Local Link™ v 4.0

Learning Content Review the cable connections required to complete an installation of the local area progressive controller. Review settings of the internet protocol address and verify communication. Learn how to use a remote desktop connection to access the application used for the HP RP3000, HP 8300, and the Seneca controller.

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Bally Local Link™ v4.0 Description The Bally Local Link v4.0 is Scientific Games’ enhanced version of the Bally Local Link v3.3.1. It is a local area progressive system designed for Bally games. Additional enhancement includes the CoolSign™ configuration available within the application. Review the controller device features used for the Bally Local Link progressive system, and identify required cables and required communication ports.


Prerequisite

§ Bally Games 101 § Progressive 101 § Bally Local Link v3.3.1

Variations § BLL 3.3.1 § BLL3.3.2

Learning Content Identify the cable connections required to complete an installation of the local area progressive controller. Learn to configure the Bally progressive system’s enhanced features. Configure the CoolSign™ feature within the application.

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Bally Progressive 101 Description Review progressive fundamentals. Learn how to use verification forms and sheets in the absence of a handheld device. Learn how to install a progressive and set incrementation rates Practice progressive reset configurations and resets using interactive activities.


Prerequisites Bally Games 101

Learning Content Set up internal and external progressives, including installation and incrementation. Review best practice processes associated with progressive installation.

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Customer Service Skills (Internal) Description Learn how to develop a strong rapport with internal and external customers through listening techniques, professional deportment, and problem resolution. Understand a customer’s needs or pain points to determine how to respond using positive language. Learn how to calm an upset customer.


Prerequisites None Learning Content Learn how to create a professional Greeting to address customers. Understand the importance of opening and closing interactions with a positive appreciative remark. Explore how to use listening techniques to calm upset customers. Learn how to apply the HELP Process in completing a customer request. Identify language that emphasizes options and the ability to choose. Learn how to eliminate Fighting Words from customer interactions.

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Blade™ Description The course introduces the service technician to the Blade™ electronic gaming machines and their operation. Topics include OS and Game installation, terminal configuration, and troubleshooting techniques.


Prerequisites § WMS Games 101

Learning Content Review the internal and external components of the electronic gaming machine. Understand how to configure the electronic gaming machine, including hardware and software. Explore how to troubleshoot the electronic gaming machine.

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Blade s23™and Blade s32™ Description The course is an introduction to the Blade s23™ and Blade s32™ electronic gaming machines and operations. Topics include OS and Game installation, terminal configuration, and troubleshooting techniques. Discuss key features of the Blade™ machines.


Prerequisites

§ WMS Games 101

Variations § Blade s23™ § Blade s32™

Learning Content Review the internal and external components of the electronic gaming machine. Understand how to configure the electronic gaming machine, including hardware and software. Explore how to troubleshoot the electronic gaming machine.

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Bluebird® Description The course is an introduction to the Bluebird® electronic gaming machines and operations. Topics include OS and Game installation, terminal configuration, and troubleshooting techniques. Discuss key features of the Bluebird® machines.



Variations § Bluebird®2 Video § Bluebird®2 Reel § Bluebird xD™ Video § Bluebird xD™ Reel

Learning Content Review the internal and external components of the electronic gaming machine.

Understand how to configure the electronic gaming machine including hardware and software.

Explore how to troubleshoot the electronic gaming machine.

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ChipStar™

Description The ChipStar™ provides gentle, yet highly efficient chip sorting of casino-quality chips for use on roulette tables.

§ 4 Hours Duration § Max Attendees = 6

Prerequisites None

Learning Content Identify the fundamental shuffler components and terminology used for dealing, maintenance, repair, and troubleshooting. Identify the key features and benefits of using the ChipStar™ chip sorter in a casino environment and understand operational usage. Apply troubleshooting principles to solve common technical & mechanical problems. Use the best practices to perform the proper routine preventive maintenance. Understand how to install and configure the ChipStar™ chip sorter for the best operational performance.

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Class II/Central Determination 101 Description Explore the historical origins of Class II and Central Determination (CD) operation within Gaming System. Topics include game operation, gaming class distinctions, and a brief introduction to progressive gameplay. Develop a basic understanding of Class II distinctions in gaming.


Prerequisites Bally Games 101 WMS Games 101 Learning Content Review the fundamental concepts behind the legislative regulations on gaming systems and how these relate to the Class II series of gaming equipment. Identify Class II game deployment topologies. Explore various terminal interfaces to the system and their configuration.

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CoolSign™ 101 Description Learn how to enhance the bonus feature by integrating slot data into the digital signage device. Learn to load content into the controller, identify how to adjust the device to vary the media display, and explore common issues involved when installing the media.


Prerequisites None Variations

§ CoolSign™ Mystery § CoolSign™ with MapsBridge (MAPS BEPS) § CoolSign™ with BLL 4.0 § CoolSign™ with Multilink (CEI)

Learning Content Explore the basic fundamentals of the digital signage application. Learn how to configure the modules and import contents into the Player Node.

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CoolSign™ 201 (To be available Q4 2019) Description CoolSign™ is a vast application that deals mostly with gaming media. This course considers the advancement of technology and devices we used that generally impacts the installations of CoolSign™ when dealing with more advanced troubleshooting and upgrades. Identify the necessary parts, cables, and connections for different nodes.


Prerequisite § Basic CoolSign§ Bally Games 101

Learning Content Distinguish the upgrade processes for various versions. Gain understanding of the networking for CoolSign™.

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CoolSign™ BLL v13.2 to BLL v15.0 Upgrade Description This course considers the advancement of technology and devices we used to upgrade from a previous version of Haswell CoolSign™ hardware and software.


Prerequisite § CoolSign™ 101§ CoolSign™ Upgrade

Learning Content Gain understanding on the new version 15.0 of the CoolSign™ software on the Haswell hardware player. Learn the criticial aspects of performing an upgrade and troubleshooting processes.

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CoolSign™ CEI v13.2 to CEI v15.0 Upgrade Description This course considers the advancement of technology and devices we used to upgrade from a previous version of Haswell CoolSign™ hardware and software.


Prerequisite § CoolSign™ 101§ CoolSign™ Upgrade

Learning Content Gain understanding on the new version 15.0 of the CoolSign™ software on the Haswell hardware player. Learn the criticial aspects of performing an upgrade and troubleshooting processes.

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CoolSign™ Upgrade Description CoolSign™ is a vast application that deals mostly with gaming media. This course considers the advancement of technology and devices we used to upgrade from a previous version of CoolSign™ hardware and Software. Perform a factory setup and identify the orders of packages necessary for software update.


Prerequisite § Basic CoolSign™§ Bally Games 101

Learning Content Distinguish the upgrade processes for various versions. Gain understanding on the differences of the CoolSign™ software and hardware version upgrade. Learn the critical aspects of performing an upgrade and troubleshoot process.

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CoolSign™ Quad Player CEI v15.0 Description This course considers the advancement of technology of four Mini-DP to Display Ports to seamlessly display contents on two or four LCD monitors.


Prerequisite § CoolSign™ 101§ CoolSign™ Upgrade§ CoolSign™ CEI v13.2 to CEI v15.0 Upgrade§ CoolSign™ BLL v13.2 to BLL v15.0 Upgrade

Learning Content Gain understanding on the new version 15.0 of the CoolSign™ software on the Haswell Quad hardware player. Learn the criticial aspects of performing an upgrade and troubleshooting processes.

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Deck Checker™

Description The Deck Checker™ is a verification system that provides a fast, effective alternative for card verification needs.

§ Up to 2 Hours Duration § Max Attendees = 6

Prerequisites None

Learning Content Identify the fundamental shuffler components and terminology used for dealing, maintenance, repair, and troubleshooting. Identify the key features and benefits of using a Deck Checker™ in a casino environment and understand operational usage. Apply troubleshooting principles to solve common technical & mechanical problems. Review the best practices to perform the proper routine preventive maintenance. Understand how to setup and configure the Deck Checker™ for the best operational performance.

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Deck Mate®

Description The Deck Mate® is a single or double-deck batch shuffler that delivers a fair, random shuffle, and increases the speed and accuracy on any table stakes poker table or hand-pitched table game.


Prerequisites None

Variations § Deck Mate® § Deck Mate® 2

Learning Content Identify the fundamental shuffler components and terminology used for dealing, maintenance, repair, and troubleshooting. Identify the key features and benefits of using a Deck Mate® to shuffle in a casino environment and understand operational usage. Apply troubleshooting principles to solve common technical & mechanical problems. Use the best practices to perform the proper routine preventive maintenance. Understand how to install and configure the Deck Mate® for the best operational performance.

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Dragon Spin™ Description Dragon Spin™ is designed for an ALPHA 2 Pro™ Wave™ cabinet that utilizes multi-cabinet display through one dedicated electronic gaming machine (EGM) as a host, and one dedicated Player as a Bank Controller. This course will provide instructions on how to setup the 360 configuration and the back-to-back setup. Explore the configuration on both EGMs in synchronizing the game to display the cyclical display and progressive features on all the games using the ALPHA Bank Multilink™ feature. Learn the essential configuration that must be followed in order for all the game and the display to communicate an learn to setup the progressive feature.


Prerequisite § Bally Games 101 § ALPHA 2 Pro™ Multilink™

Learning Content Understand the essential sequence that must be followed on the installatin of Dragon Spin™. Gain knowledge on the EGM configuration to ensure connectivity is achieved. Learn the synchronization process of the Dragon Spin™ feature.

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Dualos™ Description Dualos™ is Scientific Games’ new dual-screen cabinet. This course will develop your knowledge on installation of hardware and software for the Dualos™ cabinet. The new cabinet supports both WMS and Bally’s libraries of games. Learn to load the software and navigate the menu to configure the setup options of the game. Learn the operations involved in the configurations and review the installation of ArgOS™ software and navigation.


Prerequisite § Bally Games 101 § WMS 101

Learning Content Explore the new sleek style cabinet.

Remove and install components.

Learn to install software and hardware.

Configure the Game options.

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Easy Chipper™ D Description The Easy Chipper™ D simplifies chip sorting processes on roulette tables.


Prerequisites None

Learning Content Identify the fundamental chipper components and terminology used for dealing, maintenance, repair, and troubleshooting. Identify the key features and benefits of using an Easy Chipper™ D in a casino environment and understand operational usage. Apply troubleshooting principles to solve common technical & mechanical problems. Use the best practices to perform the proper routine preventive maintenance. Understand how to install and configure the Easy Chipper™ D chip sorter for the best operational performance.

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Effective Leadership Description This course was developed to provide the Field Service Technicians the understanding of what leadership entails, and how to successfully complete a project with equal tasks for all involved.


Prerequisites None

Learning Content Learn to plan effectively.

Learn to effectively delegate tasks.

Provide clear visual of each individual’s responsibility and strengthen teamwork and organize project effectively.

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ETS/PTG Preventative Maintenance Description Non-technical course on the preventative maintenance processes for all ETS and PTG products. Hands-on course to learn how to take apart a device, clean the various parts, and put the device back together.

§ 6-8 Hours Duration § Max Attendees = 10

Prerequisites None

Learning Content Learn the correct preventative maintenance processes to keep ETS and PTG products clean, free of dust, dirt, and debris, and in working order.

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EZ Trak™ Description The course introduces the service technician to the DEQ EZ Trak™ and its operation. Topics include software installation, component functionality, and troubleshooting techniques. Additionally, the technician will learn how to identify the fundamental components and terminology used for dealing, maintenance, repair and troubleshooting; how to identify the key features and benefits of using an EZ Trak™ in a casino environment and understand operational usage; how to understand the game of baccarat and how it is dealt and played; and how to apply the principles of and solve common technical and mechanical problems.

§ 2 Hours Duration § Max Attendees = 7

Prerequisites None

Learning Content Review the internal and external components of the EZ Trak™.

Understand how to configure and install the EZ Trak™, including hardware and software.

Explore how to troubleshoot the EZ Trak™.

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Field Service Onboarding 101 Description This is a series of courses designed to properly prepare new Scientific Games (SG) Field Service team members. Technical Training will work with regional leadership to determine which courses should be defined in the onboarding process per participant.

§ Duration based on region and role/responsibility of the new team member

Prerequisite None

Learning Content Participants identify internal processes identified by their region, as well as SG products and services. Introduction to internal and external resources. Explore gaming systems and deployment configurations. This is not a certification course, rather an introduction of all products.

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Fusion MOJO™ Cabinet Description Introduction to the MOJO™ cabinet, including installation and service of the cabinet, as well as all products that use the MOJO™ cabinet.


Prerequisites

§ Networking 101

Variations § Fusion Auto § Fusion Hybrid § Fusion Multi-Game § Table Master Fusion

Learning Content Review the internal and external components of the Fusion MOJO™ Cabinet. Understand how to configure the MOJO™ cabinets including hardware and software.

Explore how to troubleshoot the hardware, software, wiring, and network issues that can be found in the field.

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Fusion Mutli-Game with Live Wheel Description The course introduces the service technician to the Fusion Multi-Game with Live Wheel and its operation. This class will cover service, and installation of product.


Prerequisites

§ Fusion MOJO™ Cabinet § Networking 101

Learning Content Review the internal and external components of the Fusion Multi-game. Understand how to configure the Game Engine, MOJO™ cabinets including hardware and software.


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Fusion Hybrid Description The course introduces the service technician to the Fusion Hybrid and its operation, including the podium and/or live tables. This class will also cover the introduction to the MOJO™ cabinet and all of its settings.


Prerequisites


Learning Content Review the internal and external components of the Fusion Hybrid, including the podium and/or live tables installation. Understand how to configure the Game Engine, MOJO™ cabinets, including hardware and software. Explore how to troubleshoot the hardware, software, wiring, and network issues that can be found in the field.

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Fusion Multi-Game Description The course introduces the service technician to the Fusion Multi-Game and its operation. This class will cover service and installation of the product.


Prerequisites


Learning Content Review the internal and external components of the Fusion Multi-game. Understand how to install sofware and set up each of the QXI computers in the MOJO™ cabinets. Explore how to troubleshoot the hardware, software, wiring, and network issues that can be found in the field.

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Table Master™ Fusion Description The course introduces the service technician to the Table Master™ Fusion and its operation. This class will cover service and installation of the product.


Prerequisites


Learning Content Review the internal and external components of the Table Master™ Fusion.

Understand how to configure the Game Engine, MOJO™ cabinets, including hardware and software.


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Gamefield 2.0™ Description Introduction of the Gamefield™ Electronic Gaming Machine and its operations. Identify the peripheral devices and discuss their functions. Learn the CPU requirements and basic installation process.



Learning Content Review the internal and external components of the Gamefield 2.0™ cabinet. Understand how to configure the Gamefield 2.0™ cabinet, including hardware and software. Explore how to troubleshoot the Gamefield 2.0™ cabinet.

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Gamefield xD™ Description Introduction of the Gamefield™ Electronic Gaming Machine and its operations. Identify the peripheral devices and discuss their functions. Learn the CPU requirements and basic installation process.



Learning Content Review the internal and external components of the Gamefield xD™ cabinet. Understand how to configure the Gamefield xD™ cabinet, including hardware and software. Explore how to troubleshoot the Gamefield xD™ cabinet.

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Bally Games 101 Description Explore the basic platforms that form the foundation of the electronic gaming machine products built by Bally Technologies. Learn about the inner workings of the ALPHA Elite™, ALPHA 2 Pro™, and Pro Series™ gaming systems and their historical revisions, technical innovations, and deployment configurations. Identify each variety of electronic gaming cabinet, and review game components and interactivity.


Prerequisites None

Learning Content Review our electronic gaming machine deployment, management, and configuration. Identify units deployed in the field and their associated configuration and connectivity. Explore how to perform basic troubleshooting tasks, operating system installation, RAM clear operations, and game conversions.

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GM Atlas Description Course covers the installation and deployment of the GM Atlas datbase, installers, and field service packs.


Prerequisite Knowledge of SQL Server NXS Command™ 2 Learning Content Review the internal and external components of the Atlas Program and system. Installation Technicians with knowledge of SQL Server This section covers the process to install and configure the NXS Command 2 Hardware, Table Software, Pit Podium PC, and wiring.the Client installers used to install the database and related services on the Client server Setup GM Atlas database, installers, and field Service Packs

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Game Manager 2 Advanced Description Course covers the installation and deployment of the GM2 datbase, installers, and field service packs.


Prerequisite Game Manager 2 Knowledge of SQL Server Nexus Learning Content Installation Technicians with advanced knowledge of SQL Server This section covers the Client installers used to install the database and related services on the Client server Setup GM2 database, installers, and field Service Packs

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Game Manager 1 Description Introduction to a progressive table, and the Game Manager 1 Progressive System and its operation. This class will also cover the introduction to hardware and software on both table and podium computer settings.


Prerequisites None

Variations § Nexus Command § Networking 101

Learning Content Review the internal and external components of the Game Manager 1 Progressive Program and system.

Understand how to configure the Table Hardware, Table Software, Pit Podium PC, and wiring.

Explore how to troubleshoot the hardware, software, and wiring issues that can be found in the field.

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Game Manager 2 Description Introduction to the service Game Manager 2 Progressive System and its operation. This class will also cover the introduction to Nexus Hardware and Game Manager 2 software on both table and podium computer settings.


Prerequisites

§ Nexus Command § Networking 101

Learning Content Review the internal and external components of the Game Manager 2 Progressive Program and system.

Understand how to configure the Nexus Table Hardware, Table Software, Pit Podium PC, and wiring.


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Gamefield 2.0™

Description This platform integrates gameplay to coordinated graphics across multiple displays. Explore the peripherals and functionalities of Gamefield 2.0™ parts and assemblies. Learn to install the ArgOS™ software, and navigate the menus for game options.


Prerequisite

§ WMS Games 101

Variations § None

Learning Content Gain knowledge on the cabinet specifications and parts assemblies. Learn the cabinet accesses. Experience the disassembly and assembly of various parts for troubleshooting. Distinguish the software installation using the ArgOS™ operating system and navigation.

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Gamescape™

Description This platform integrates gameplay to coordinated graphics across multiple displays. Explore the peripherals and functionalities of Gamescape™ parts and assemblies. Learn to install the ArgOS™ software, and navigate the menus for game options.


Prerequisite

§ WMS Games 101 § Blade s23 and Blade s32

Variations § World Of Wonka § Simpsons (Q2 2017)

Learning Content Gain knowledge on the cabinet specifications and parts assemblies. Learn the cabinet accesses. Experience the disassembly and assembly of various parts for troubleshooting. Distinguish the software installation using the ArgOS™ operating system and navigation.

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G3™ Progressive System

Description The course introduces the service technician to the G3™ Progressive System and its operation. This class will also cover the introduction to hardware and software on both table and podium computer settings. Topics include Table and Hardware Installation, Hardware Configuration, Pit Podium PC and Software Configuration, and Basic Troubleshooting.


Prerequisite

§ Networking 101 Variations

§ None Learning Content Review the internal and external components of the G3™ Progressive Program and System. Understand how to configure the Table Hardware, Table Software, Pit Podium PC, and wiring. Explore how to troubleshoot the hardware, software, and wiring issues that can be found in the field.

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i-Deal™

Description The i-Deal™ is a single-deck shuffler that delivers a fair, random shuffle, and increases the speed and accuracy on specialty games.


Prerequisites None

Variations § i-Deal™ (Linux) § i-Deal™ plus

Learning Content Identify the fundamental shuffler components and terminology used for dealing, maintenance, repair, and troubleshooting. Explore the latest diagnostics tool to diagnose faults and errors. Apply troubleshooting principles to solve common technical & mechanical problems. Understand the basic fundamentals of Card Recognition technology. Understand how to install and configure the i-Deal™ shuffler for the best operational performance.

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i-Score™

Description The i-Score™ baccarat/roulette reader board makes it easy for casinos to display current game results and trends in real time.


Prerequisites None

Variations § i-Score™ Plus (Baccarat) § i-Score™ Plus (Roulette)

Learning Content Identify the fundamental components and terminology used for dealing, maintenance, repair, and troubleshooting. Identify the key features and benefits of using an i-Score™ in a casino environment and understand operational usage. Understand the game of baccarat or roulette and how it is dealt, played, and scored using an i-Score™ in a casino environment. Apply the principles of and solve common technical & mechanical problems. Connect and configure the i-Score™ with an i-Shoe™ Auto, Safe-Shoe™, Safe-Bacc™ or Gkit to communicate and transmit game data correctly.

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i-Table™ Description Introduction to iTable™ electronic table and its operation. This class will also cover the introduction to hardware and software on both table and podium computer settings.


Prerequisites

§ Networking 101

Variations § I-Table™ Roulette

Learning Content Review the internal and external components of the i-Table™ electronic table.

Understand how to configure the i-Table™, system requirements, table software, pit podium computer, and wiring.


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i-Verify™

Description The i-Verify™ is an LCD touchscreen display used in conjunction with an i-Deal™ shuffler. The display tells the dealer exactly how to set their hand in accordance with the prescribed house procedure for Pai Gow Poker and Asia Poker specialty games.

§ Up to 1 Hour Duration (typically included with i-Deal™) § Max Attendees = 6

Prerequisites § i-Deal™ (Linux) § i-Deal™ plus

Variations § Pai Gow Dealer Display

Learning Content Identify the fundamental components and terminology used for dealing, maintenance, repair, and troubleshooting. Explore the latest diagnostics tool to diagnose faults and errors. Apply troubleshooting principles to solve common technical & mechanical problems. Understand the basic fundamentals of how to play and deal Pai Gow poker. Understand how to install, configure, and connect the i-Verify™ to the i-Deal™.

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IRIS (Internal) Description IRIS is a mobile application used by Field Service technicians. The application minimizes paperwork and increases productivity by allowing the technician to submit all workflows in real-time. Understand the functionality of IRIS, explore the differences of both brands that IRIS handles, and learn to navigate the mobile solution.


Prerequisite None

Learning Content Learn the functionality of the IRIS application. Gain knowledge on the differences of both brands that IRIS handles. Navigate to various screen functionalities to improve productivity.

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i-SHOE™ AUTO Description The i-Shoe™ Auto is a dealer-friendly alternative to the traditional dealing shoe that helps to eliminate card swapping, collusion, and game manipulation.


Prerequisites None

Learning Content Identify the fundamental components and terminology used for dealing, maintenance, repair, and troubleshooting. Identify the key features and benefits of using an i-Shoe™ Auto to deal in a casino environment and understand operational usage. Understand the game of baccarat and how it is dealt and played using an i-Shoe™ Auto in a casino environment. Apply troubleshooting principles to solve common technical & mechanical problems. Apply the best practices to disassemble and re-assemble the i-Shoe™ Auto.

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MAPS™ BEPS™ Progressive System Description Review the installation process of a wide area progressive and understand hardware and software network communication. Identify how to initiate communication between the game and system. Learn to conduct the required site survey for this install.


Prerequisites

§ Bally Progressive 101 Learning Content Identify what devices are placed on the casino floor and what is placed in the server room. Apply long-range ethernet connections to communicate with games. Practice installing MAPS and BEPS wide area and local area progressives. Explore the topology of both configurations. Set up LREs, routers, and other devices to establish communication between games and the server.

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MD2®

Description The MD2® is a multi-deck batch shuffler that is ideal for multi-deck shoe-based table games such as blackjack and baccarat. In addition to its standard functionality, the MD2® shuffler is also available in several other configurations.


Prerequisites None

Variations § MD2® § MD2® CR § MD2® CR Workstation

Learning Content Identify the fundamental shuffler components and terminology used for dealing, maintenance, repair, and troubleshooting. Identify the key features and benefits of using the MD2® shuffler to shuffle in a casino environment and understand operational usage. Apply troubleshooting principles to solve common technical & mechanical problems. Use the best practices to perform the proper routine preventive maintenance. Install and configure the MD2® shuffler for the best operational performance.

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MD3®

Description The MD3® is a multi-deck shuffler that features improved card recognition technology and brings an unprecedented level of security to multi-deck table games like blackjack and baccarat.


Prerequisites None

Learning Content Identify the fundamental shuffler components and terminology used for dealing, maintenance, repair, and troubleshooting. Apply the best practices to disassemble, re-assemble, and make mechanical adjustments to the MD3® shuffler. Apply troubleshooting principles to solve common technical & mechanical problems. Review the best practices to perform the proper routine preventive maintenance. Applying the best practices to troubleshooting Card Recognition faults and errors.

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Networking 101 Description Networking 101 is an introduction to computer and electronic gaming networks. Participants will review the fundamental building blocks that form Bally Technologies’ gaming and computer networking concepts, such as TCP/IP, network cabling, and general security practices. Interpret network topologies and plan their implementation, understand underlying network issues affecting game performance and operations, as well as learn cabling standards and build CAT5e, CAT6, and RS232 cables.


Prerequisites

§ None

Learning Content Review the fundamental concepts behind electronic and gaming network deployment, management, and configuration. Cover how to interpret network topology diagrams and identify critical infrastructure- related components. Identify the most commonly used cabling types and schemes, cable construction, and common sources of network issues from improper implementation techniques.

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Networking 201 (To be available Q4 2019) Description Networking 201 includes electronic gaming networks utilized in most EGM installations, concepts of game links communications, surveys and cabling connectivities, as well as general security practices. Understand underlying network issues affecting game performance and operation.


Prerequisite § Networking 101 § Bally Games 101

Learning Content To be developed

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Nexus Command™ Description The course introduces the service technician to the Nexus Command™ Progressive System and its operation. This class will also cover the introduction to Nexus hardware installation and service.


Prerequisite § Game Manager 1 § Networking 101

Learning Content Review the internal and external components of the Nexus Command™ system. Understand how to configure the Table Hardware, Table Software, Pit Podium PC, and wiring. Explore how to troubleshoot the hardware, software, wiring, and network issues that can be found in the field.

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NXS Command™ 2 Description The course introduces the service technician to the NXS Command™ 2 hardware, installation and its operation. This class will also cover the introduction to NXS Command™ 2 hardware installation and service.


Prerequisite § Game Manager 2 § Networking 101 § Nexus Command™

Learning Content Review the internal and external components of the NXS Command™ 2 system. Understand how to configure the Table Hardware, Table Software, Pit Podium PC, and wiring. Explore how to troubleshoot the hardware, software, wiring, and network issues that can be found in the field.

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One2Six™

Description The One2SiX™ continuous multi-deck shuffler ensures a non-trackable, non-countable shuffle on popular multi-deck games such as blackjack and baccarat.


Prerequisites None

Variations § One2SiX™ OTS § One2SiX™ Plus § One2SiX™ Flat

Learning Content Identify the fundamental components and terminology used for dealing, maintenance, repair, and troubleshooting. Identify the key features and benefits of using a One2SiX™ to deal in a casino environment and understand operational usage. Understand the dealing procedures when using a One2SiX™ in a casino environment. Apply troubleshooting principles to solve common technical & mechanical problems. Review the best practices to perform the proper routine preventive maintenance.

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OWAP 1 Description Introduction to OWAP 1 (Operator Wide Area Progressive) Progressive System and its operation. This class will also cover the introduction to the “Back of House” opperating system, setup, and installation of Rackmount Server, Main Podium Computer, and Secondary Podium Computer configuration and settings.


Prerequisites

§ Game Manager 1 § Nexus Command § Networking 101

Learning Content Review the internal and external components of the OWAP and Game Manager 1 Progressive Program and system.

Understand how to configure the OWAP system, Server Requirements, Table Software, Pit Podium PC, and wiring.


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OWAP 2 Description Introduction to OWAP 2 (Operator Wide Area Progressive) Progressive System and its operation. This class will also cover the introduction to the “Back of House” operating system, setup, and installation of Rackmount Server, Main Podium Computer, and Secondary Podium Computer configuration and settings.


Prerequisites § Game Manager 2 § Nexus Command § Networking 101

Learning Content Review the internal and external components of the OWAP 2 and Game Manager 2 Progressive Program and system. Understand how to configure the OWAP 2 system, Server Requirements, Table Software, Pit Podium PC, and wiring. Explore how to troubleshoot the hardware, software, wiring, and network issues that can be found in the field.

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PRIZM GT-1 Game Table Description This platform incorporates the next-generation ArgOS operating system with enhanced high speed processing, and video capabilities. It supports both WMS and Bally’s libraries of games. Learn the operations involved in the configurations of the new Windows-based platform PRIZM Game Table and review the installation of ArgOS software and navigation.


Prerequisites § TwinStar™ § Networking 101

Learning Content Gain knowledge on the installation of the new PRIZM GT-1 Game Table. Learn the various access points of the cabinet. Identify software necessary in the installation of PRIZM GT-1 Game Table. Setup options and menu navigation on the PRIZM GT-1 Game Table.

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PRIZM GT-1 Conversion and WAP Setup Description This platform incorporates the next-generation ArgOS operating system with enhanced high speed processing, and video capabilities. It supports both WMS and Bally’s libraries of games. Learn the operations involved in performing an converting the Windows-based platform PRIZM Game Table for an WAP Progressive.


Prerequisites § TwinStar™ § Networking 101

Learning Content Gain knowledge on the installation of the PRIZM GT-1 Game Table. Learn the various access points of the cabinet. Identify software necessary in the installation and converting of PRIZM GT-1 Game Table. Setup options and menu navigation on the PRIZM GT-1 Game Table.

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Wave XL™ Description This platform incorporates a 49 inch main monitor and a 27 inch topper using ArgOS operating system with enhanced high speed processing, and video capabilities. It supports both WMS and Bally’s libraries of games. Learn the operations involved in the configurations of the new Windows-based platform Wave XL™ (BH-1CC49ST) and review the installation of ArgOS software and navigation.


Prerequisite § Bally Games 101 § WMS Games 101

Learning Content Review our electronic gaming machine deployment, management, and configuration. Identify units deployed in the field and their associated configuration and connectivity.

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WMS Platform Progressive Description Review progressive fundamentals. Learn how to use verification forms and sheets in the absence of a handheld device, and identify the correct XML files.


Prerequisites § Networking 101

Learning Content Set up internal and external progressives, including installation and incrementation. Review best practice processes associated with progressive installation. Configure either the AMPRO or Seneca controllers for LAP. Connect the WAP and LAP systems.

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WAP Jackpot Response, and Verification Process (Internal) Description Review the process associated with responding to a Wide Area Progressive jackpot, identify the roles and responsibilities of various positions during a payout, and understand how to fill out the forms associated with a payout.


Prerequisites None Learning Content Explore the public relations requirement associated with the Field Service Technician position.

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WMS 101 Description Explore the basic platforms that form the foundation of the electronic gaming machine products built by WMS Gaming. Learn about technical innovations, and deployment configurations. Identify each variety of electronic gaming cabinet, and review game components and interactivity.


Prerequisites None Learning Content Review our electronic gaming machine deployment, management, and configuration. Identify units deployed in the field and their associated configuration and connectivity.

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QikTable™ Description QikTable™ allows players to enjoy high-speed poker games inside their favorite poker rooms by providing individual shot clocks for each player that keeps the action moving.


Prerequisites § Deck Mate® 2

Learning Content Identify the fundamental components and terminology used for dealing, maintenance, repair, and troubleshooting. Identify the key features and benefits of using QikTable™ in a casino environment and understand operational usage. Apply troubleshooting principles to solve common technical & mechanical problems. Understand how to set up and configure the QikTable™ for the best operational performance.

Connect and configure the QikTable™ with a Deck Mate® 2 to communicate and transmit game data correctly.

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Safe-Bacc™

Description The Safe-Bacc™ is a baccarat-based shuffler and dealing shoe combination that combines automatic shuffling, automatic loading into a detachable smart-reading shoe, and scoring technology into one single unit.


Prerequisites None

Learning Content Identify the fundamental components and terminology used for dealing, maintenance, repair, and troubleshooting. Identify the key features and benefits of using the Safe-Bacc™ system to deal in a casino environment and understand operational usage. Understand the game of baccarat and how it is dealt and played using the Safe-Bacc™ system in a casino environment. Apply troubleshooting principles to solve common technical & mechanical problems. Apply the best practices to disassemble and re-assemble the Safe-Bacc™.

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Safe-Shoe™

Description The Safe-Shoe™ is a dealer-friendly alternative to the traditional dealing shoe that combines a card reading shoe, and scoring technology into one device to improve security on table games that require multiple decks.


Prerequisites None

Learning Content Identify the fundamental components and terminology used for dealing, maintenance, repair, and troubleshooting. Identify the key features and benefits of using a Safe-Shoe™ to deal in a casino environment and understand operational usage. Understand the game of baccarat and how it is dealt using a Safe-Shoe™ and played in a casino environment. Apply the principles of and solve common technical & mechanical problems. Apply the best practices to disassemble and re-assemble to the Safe-Shoe™.

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Shuffle Flex™

Description Shuffle Flex™ gives operators the billing flexibility to simplify pay-per-shuffle.


Prerequisites § Deck Mate® 2 § MD3®

Variations § Deck Mate® 2 § MD3®

Learning Content

Understand the basic fundamentals of Shuffle Flex™ technology. Understand how to install and configure the Shuffle Flex™ system. Identify the fundamental shuffler components and terminology used for dealing, maintenance, repair, and troubleshooting. Explore the latest diagnostics tool to diagnose faults and errors. Apply troubleshooting principles to solve common technical & mechanical problems.

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ShuffleStar™

Description The ShuffleStar™ continuous multi-deck shufflerprovides uninterrupted game play without down-time for re-shuffling cards or loading a dealing shoe on multi-deck based table games.


Prerequisites None

Variations None

Learning Content Identify the fundamental components and terminology used for dealing, maintenance, repair, and troubleshooting. Identify the key features and benefits of using a ShuffleStar™ to deal in a casino environment and understand operational usage. Understand the dealing procedures when using a ShuffleStar™ in a casino environment. Apply the principles of and solve common technical & mechanical problems. Review the best practices to perform the proper routine preventive maintenance.

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Understanding Slot Math, PAR Sheets, and Cut Sheets Description Participants learn the basic calculations utilized in Slot games, PAR, and cut sheets. Explore the game cycle and understand weighted mapping.


Prerequisites None Learning Content Participants identify how paytables in games are configured. Understand what a game cycle represents. Explain how to use PAR and cut sheets. Practice calculating the hit frequency of game play and its association with parity sheets.

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TwinStar™ SG-1 Description This platform incorporates the next-generation ArgOS™ operating system with enhanced high speed processing, and video capabilities. It supports both WMS and Bally’s libraries of games. Learn the operations involved in the configurations of the new Windows-based platform TwinStar™, and review the installation of ArgOS™ software and navigation.


Prerequisite

§ Bally Games 101 § WMS Games 101 •

Variations § TwinStar™ SG-1 J43 § 3 Reel Mechanism (RM) (Stepper) § TwinStar ™ Slant V27/27 § TwinStar™ J43 iReel § TwinStar™ V75 (Q4 2017) § TwinStar™ V24/43

Learning Content Gain knowledge on the installation of the TwinStar™ SG-1 cabinet. Learn the various access points of the cabinet. Identify various software necessary in the installation of TwinStar™. Setup options and navigate the menus on the TwinStar™ SG-1.

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TwinStar™ Ultra Jackpot Party Description This platform incorporates the next-generation ArgOS™ operating system with enhanced high speed processing, and video capabilities. Learn the operations involved in the setup and installtion of this platform, and review the proper procedures to perform the installation and configuration setup of cabinets and the media controller.


Prerequisite

§ TwinStar™ ArgOS

Learning Content Gain knowledge on the installation of the TwinStar™ Ultra Jackpot Party t. Learn the various access points of the cabinet. Identify various software necessary in the installation of TwinStar™.

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U-Spin™ Description U-Spin™ is a motor-driven roulette ball launcher, triggered by a wireless release button, that allows players to enjoy the opportunity to control the launching of up to three roulette balls within one roulette spin.


Prerequisites None

Learning Content Identify the fundamental components and terminology used for dealing, maintenance, repair, and troubleshooting. Identify the key features and benefits of using U-Spin™ in a casino environment and understand operational usage. Apply troubleshooting principles to solve common technical & mechanical problems. Understand how to install, setup, and configure the U-Spin™ for the best operational performance.

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Self-Paced Training Note: For internal SG employees only The following courses are available as online, self-paced training modules: Title: Alpha Pro iDeck Removal (V27/27 and Wave) Description: This video-only course includes step-by-step instructions on how to remove the iDeck on

Alpha Pro v27/27 and Wave cabinets. Prerequisites: None Title: Class II 101 Description: Introduction to Class II and the Bally™ BGS. Includes a short quiz. Prerequisites: None Title: CoolSign™ BLL 13.2 to BLL15.0 Upgrade (To be available Q1 2019) Description: Course describes the CoolSign 15.0 enhancements, upgrade prerequisites and

recommendations, part number and package lists, and the software installations available for CoolSign. Includes a short quiz.

Prerequisites: None Title: ETG Product Overview Description: Course provides a breakdown of all Table Master Fusion products, associated equipment, and

configurations available for the product line. Includes a short quiz. Prerequisites: None Title: EZ Trak™ Installation and Preventative and Maintenance Description: Covers the installation of an EZ Trak™ System on a standard casino table. Includes a short

quiz. Prerequisites: None Title: Fusion™ Auto Troubleshooting Guide Description: Troubleshooting steps for the most common issues occurring with the Fusion™ Auto system. Prerequisites: None Title: Game Move Safety Description: Course describes the recommended procedures for safely moving gaming cabinets to prevent

incidents or accidents from happening in the workplace. Includes a short quiz. Prerequisites: None

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Self-Paced Training (cont.) Title: Gamefield 2.0™ Description: This course is an introduction to the Gamefield 2.0™ cabinet. It includes game

specifications, cabinet components, safety and handling tips as well as Top Monitor installation.

Prerequisites: None Title: Gamescape™ (To be available Q1 2019) Description: Covers the installation, removal, and component replacement on a Gamescape™ cabinet.

Includes a short quiz. Prerequisites: None Title: G3 System Installation and Configuration Description: Covers the installation and configuration of a G3 Electronic Auxiliary System. Includes a

short quiz. Prerequisites: Networking 101 Title: GM Atlas 5.0 (To be available Q1 2019) Description: Coming Soon Prerequisites: Networking 101 Title: How to Complete a PVA Using IRIS Description: Course provides step-by-step instructions on how to complete a PVA (Progressive

Verification) in IRIS. Includes a short quiz. Prerequisites: None Title: How to Install the Main and Upper Monitor on a TwinStar™ Description: This video-only course provides step-by-step instructions on how to install the main and

upper monitors on a TwinStar cabinet. Prerequisites: None Title: How to Remove the Main Door on an Alpha Pro V27/27 Description: This video-only course includes step-by-step instructions on how to remove the Main Door on

an Alpha Pro V27/27 cabinet. Prerequisites: None Title: How to Remove the Reel Door on a TwinStar™ 3RM Description: This video-only course provides step-by-step instructions on how to remove the reel door on a

TwinStar 3RM cabinet. Prerequisites: None

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Self-Paced Training (cont.) Title: How to Remove the TwinStar™ iDeck Description: This video-only course provides step-by-step instructions on how to remove the iDeck on a

TwinStar cabinet. Prerequisites: None Title: How to Remove the Top Marquee on a TwinStar™ Description: This video-only course provides step-by-step instructions on how to remove the top marquee

on a TwinStar cabinet. Prerequisites: None Title: How to Remove the Top Monitor on an Alpha 27/27 Description: This video-only course provides step-by-step instructions on how to remove the top monitor

on an Alpha 27/27 cabinet. Prerequisites: None Title: How to Set Up MML for TwinStar™ Description: This video-only course provides step-by-step instructions on how to set up MML on a

TwinStar cabinet using version 212 or earlier. Prerequisites: None Title: IRIS QIR Process Description: This documents demonstrates using Iris, how to properly fill out a QIR. Includes a short quiz. Prerequisites: None Title: i-Score™ Plus (Lighting) Description: Covers the software and hardware installation of i-Score™ Plus Lighting. Includes a short

quiz. Prerequisites: None Title: i-Score™ Roulette Description: Covers the features, installation, and operations of i-Score™ Roulette. Includes a short quiz. Prerequisites: None Title: Incident Investigation Description: Describes the types of incidents, the most common causes and contributing factors, and the

best practices for investigating on-the-job incidents, in accordance with Environmental Health Safety (EHS) guidelines. Includes a short quiz.

Prerequisites: None

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Self-Paced Training (cont.) Title: KBC Electronic Games Description: Course is designed to help increase knowledge of the Table Master Fusion product, and

covers the entire product line Includes a short quiz. Prerequisites: None Title: Ladder Safety Description: Safe practices in Ladder usage. Includes a short quiz. Prerequisites: None Title: Networking 101 Description: Introductory course covering topics such as networking, protocols, topologies, and wireless

configuration. Includes a short quiz. Prerequisites: None Title: NY Lottery Certification (quiz) Description: Certification quiz for technicians responsible for the NY Lottery. Covers the videos and

documentation for key processes on the Alpha Pro™, Alpha Pro™ v2727, and TwinStar™ product lines.

Prerequisites: None Title: Order Smart Electronic Table Games Description: Course is designed to assist Order Smart gain an understanding on how the Master Fusion

product is built. Prerequisites: None Title: Personal Protective Equipment (PPE) Description: Course is designed to implement the usage of Personal Protective Equipment (PPE) to avoid

injuries in the workplace. Learn to protect yourself by following the proper usage of each company-provided and OSHA-approved piece of PPE. Includes a short quiz.

Prerequisites: None Title: Prizm GT-1 Installation and Configuration Description: Course covers the installation and configuration of the Prizm GT-1 Table. Prerequisites: None Title: Safe-Shoe™ Installation and Configuration Description: Covers the installation and configuration of the Safe-Shoe™ dealing shoe. Includes a short

quiz. Prerequisites: None

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Self-Paced Training (cont.) Title: Securing SG RMA Assets Description: This material will provide procedural instruction to the field regarding how SG assets are to

be secured when being returned via RMA process in a dedicated truck. Includes a short quiz. Prerequisites: None Title: SG Bally Cabinet Overview Description: Overview course of Bally cabinets. Intended for new-hire employees, but appropriate for all

audiences. Includes a short quiz. Prerequisites: None Title: SG Bally Systems Overview Description: Overview course of Bally Systems, including ACSC, SDS, and Bally CoolSign. Includes a

short quiz. Prerequisites: None Title: SG Shuffle and Lottery Introduction Description: Introductory course provides an overview of Shuffle and Lottery brand products and product

features. Prerequisites: None Title: SG Sound Chair Description: Course demonstrates the procedure for mounting and installing an SG Sound Chair. The

instructions can be applied to the installation of all SG Chairs, including single or double chairs. Includes downloadable reference documents.

Prerequisites: None Title: SG WMS Product Overview Description: Introductory course provides an overview of WMS brand products and product line features. Prerequisites: None Title: TechArt Product Introduction Release Description: Introductory course provides an overview of the SG TechArt product line. Prerequisites: None Title: TwinStar™ 3RM Installation Description: Covers the installation, testing, and verification processes for an installation of a TwinStar™

3RM (Stepper) cabinet. Includes a short quiz. Prerequisites: TwinStar™ SG-1 Title: TwinStar™ J43 Monitor Removal Description: This video-only course includes step-by-step instructions on how to remove the monitor on a

TwinStar J43 cabinet. Includes a short quiz. Prerequisites: None

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Self-paced Training (cont.) Title: TwinStar™ Ultra Jackpot Party Description: Covers the installation, testing, and verification processes for an installation of a TwinStar™

V24-43 cabinet. Includes a short quiz. Prerequisites: TwinStar™ ArgOS Title: TwinStar™ V24-43 Description: This course covers the installation, setup and optioning of both the EGM and the media player Prerequisites: TwinStar™ SG-1

Title: Wave XL Description: This course covers the installation, testing and verification process for an installation of a

Wave XL™ (BH-1CC49ST). Includes a short quiz. Prerequisites: Bally Games 101, WMS Games 101

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Training Contacts

Technical Training Department Email: [email protected]

Special Requests Lazaro Berger Technical Training - Process Improvement Email: [email protected]

Company Training SharePoint Website: https://gamepoint.scientificgames.com/gaming/pmo/training/SitePages/Home.aspx

2019 fst event catalog q3 trainin… · § 8 hour duration § max attendees = 12 prerequisite none...

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