ANNUAL REPORT 2015

21 Cellars - Aiken Dance - Alaska Airlines- Allison Odenthal - Andria Sanchez - Andy Greenawalt

- Arlene Diamond - Asado - Babare Family Foundation - Bank of America- Bargreen Ellingson - Barry Hackett - Ben B. Cheney Foundation - Bergman Luggage

- Betty Lovell - Bill & Melinda Gates Foundation - Bo-Nash - Bounce E House - Bowlero Lanes- Broadway Center - Build-A-Bear Workshop

- Cafe Vincero - Carol Wylie - Cash and Carry @ 112th - Chris Cowan - City of Lakewood

- City of Tacoma - Climb Tacoma- Costco of Tacoma - Danielle Parris

- David Hendrickson - David Madrigal- Debby L. Graham

- Department of Commerce, State

Of Washington-Department of

Vocational Rehabilitation

-Diana Kaelin- Donald and

Carol Schneider- Dorine Aiken

- FareStart/Catalyst

Kitchens- Fat Daddio's

- Franciscan Foundation

-Greater Tacoma -Gary Peterson Community - Heather Cook - Heather Kirschbaum Foundation - Heritage Distillery - Indochine - Janet Pouvi- Gus Paine - Jason Rarey - Jill Ginn - John Cusack - Juanita NewtonInsurance - Julie Wells - Kari Yeoman - Kathleen Golden - Keil Drescher- Jeanette and - Ken Gross - Kenneth KingJames Pape - Kevin Carpender- Kayleigh - KeyBank Freeman - Laura Kase-Nagai - Lakeland - Lea'anna DarlingBible Church - Lisa Leonard- Lakewood - Lori ChapinHardware and - Lorraine LinfordPaint - Lyn McKay- Lakewood - Maria KingPolice - Mariann CrowDepartment  - Nhan Cao- Lee and Kay - Norma AdlerBettinger - Pump It Up- LeMay Car - QFCMuseum  - Quadrant- Len Barrett & - Ray KrontzAssociates - Rick and Kathy Guild - Norcli�e - Robert EdingtonFoundation - Ron Klein- Pemberton & - Rosie RudolphCoulson Dwyer - Sabrina Carter- Pierce County - Safeway Lakewood

Community - Shakea SandersConnections - Shelley Rhone

- Pierce County - Sign DogsParks - Fantasy - Sound Options

Lights - Southern Kitchen- Puget Sound Energy - Starfire Farm

Foundation - Tacoma Boys- Tacoma Children's Museum - Target of Lakewood

- Teri Smith - The Forum - The Grand Cinema - The Hands on Children’s Museum - The Harmon - The Rainiers

- The Ram of Lakewood - The Sportsman Show - Tracie Brown- Uncle's Games - Vern Chandler - Virginia Clark

2015 SUPPORTERSAND

DONORS

- West Pierce Fire Department - Wilco - Wolf Haven -Woodworth Family Foundation

Thank you so much for all of your support this year!

Contents

From the Director 2Accomplishments 3

Programs 4Financials 6

Our Future 7

Our mission is to promote self-sufficiency, inclusion and

quality of life for individuals and families of all abilities through

education, employment, and community living.

2

FROM THE DIRECTORDear Friends and Family,

It is my pleasure to share with you Centerforce’s 2015 Annual Report to the Community. On behalf of myself, our board of directors, staff members and volunteers, I want to thank those that have supported our efforts. 2015 has been a year of transition and growth. Guided by our 2014 Employing Ability and Enriching Community capital campaign, we have made excellent progress in reaching our goals for transition and outreach, and achieved some ambitious targets. Our former sheltered workshop has been successfully transformed into a brand new community event space, capable of serving many different functions and enabling us to expand our services and engage with our community. This new space has enabled us to grow our Life Enrichment program, the goal of which is to decrease social isolation and promote community inclusion among our clients. We have met this goal by hosting a number of integrated community events, including community dinners, neighborhood movie nights and by providing the space for the Springbrook Community Association to hold their regular meetings. As we added a new program, we unfortunately had to say goodbye to another. Following the decision to close our Sheltered Employment Program, this year we chose to discontinue services to a segment of the population requiring exceptional community supervision needs. Neither of these decisions were easy to come by, but we believe that they were necessary for us to grow and adapt to the needs of the community and those we serve. Regardless of the twists and turns this past year took, one thing remained constant - our dedication to our clients. That is why, in celebration of the people we serve day in and day out, we have decided to expand our “Just Like You” awareness campaign into the new year. We will continue to share how our client’s and other individuals with disabilities are no different than you or me. As the rest of this report details, Centerforce is in the midst of great change that will lead to and new opportunities for us and our clients. We are incredibly grateful for the continued support of our community and look forward to what next year will bring.

Sincerely,

Debby L. Graham, M.A.Executive Director

3

Duncan Fong Our clients are looking for long-term, steady employment where they can grow their skills - just like you! One of our clients who has been able to find just that is Duncan Fong. Duncan has been employed at the Burlington Coat Factory in Lakewood for over 20 years. Burlington has always been supportive towards Duncan and his abilities, as well as his barriers. They provide structure and guidance for Duncan during changes at the company, including turnover in management. Each new manager takes the time to work with Duncan and get to know him, offering him the opportunity to learn new skills. They embrace Duncan's abilities and encourage him to work on tasks he is skilled at, even if they are not vital to the day to day operation of the store. This encouragement combined with the support of his co-workers has helped Duncan be successful and has led to fulfilling career.

ACCOMPLISHMENTS

841Total Individuals

Served

Outreachand OtherActivities

233

SupplementalNutrition

AssistanceProgram

289

Placed 39 individuals in community jobs, exceeding our goal of 30.

In 2015, we closed our sheltered workshop program. At its peak, the workshop served over 200 clients.We have transitioned those clients to more meaningful community services and achieved our goal of ZERO clients in the program by theend of the year.

In 2015, Centerforce helped 319 individuals with intellectual anddevelopmental disabilities, up from 242 in 2014.

Clients also reported feeling:decreased isolation,

improved independent living,improved attitude

towards life,increased knowledge

of community resources,and a feeling of safety

while participating in oursupported activities.

CLIENTSatisfaction

95% Goal97% Surveyed Service Response94.8% Surveyed Service Value

We helped 46 clients keep their jobs throughout the year.

Centerforce Programs

319

4

PROGRAMS

Centerforce’s Life Enrichment program is all about decreasing social isolation and promoting communityinclusion among our clients. This allows clients whom no longer wish to work or are of retirement age an opportunity to volunteer, be involved in local community projects, participate in community events and activities as those without disabilities would do. The following are program highlights from 2015.

CHOICEWe began a partnership with Lakewood’s Choosing Healthy Options & Igniting Community Engagement (CHOICE) coalition and its members. • Lakewood’s CHOICE program is a community coalition formed to focus on reducing youth substance use by increasing awareness, reducing access and building pathways to healthy options for youth and families. • As part of our partnership with CHOICE we house the coalition’s Community Outreach Specialist at our facility and provide venue space for community events. Some of the events we supported this year include: • 3 community dinners with over 142 people served during the annual Thanksgiving Dinner • Second Annual Springbrook Holiday Giveaway • Neighborhood Movie Day • Regular Springbrook Community Connections and Springbrook Neighborhood Association meetings • CHOICE Coalition Poverty Immersion Training • A one-half day workshop for forty-four attendees that detailed challenges of poverty in a simulated poverty experience. • Neighborhood Conservation Surveys • We polled the residents of the Springbrook neighborhood about what they felt the needs of the neighborhood should be, enabling them to have a voice in determining the services they receive.

VOLUNTEERINGOur clients love the having the opportunity to give back to their community. In 2015 we supported over 30 individuals with disabilities at multiple volunteer sites, providing over 1,499 hours of volunteer service.• St. Leo’s Food Connection • Bonney Lake Goodwill• FISH Food Bank • Southwest Tribes of Washington• St. Vincent DePaul • Pierce County Libraries• American Red Cross - • Tacoma Rescue Mission Puget Sound - Adam’s Place Chapter • Veterans Administration - • Lakewold Gardens American Lake Division.

OUTINGSIt is always fun to experience new things and in 2015 we utilized donations of tickets that enabled our clients to attend activities at LeMay Auto Museum, Northwest Trek, Point Defiance Zoo, Tacoma Musical Playhouse and the Festival of Lights.

LIFE ENRICHMENT

5

PROGRAMSSNAPWe achieved our goal of implementing the SNAP Program thanks to a $25,000 grant from the Walmart Foundation and Catalyst Kitchens, a subsidiary of FareStart • The Supplemental Nutrition Assistance Program (SNAP) is the nation's largest program in the domestic hunger safety net. SNAP brings state and federal agencies, nutrition educators and community organizations together to help those eligible for nutrition assistance make informed decisions about applying for the program and access benefits.• From July 2014 to June 2015 a total of 540 individuals were educated about SNAP through Centerforce’s Community Engagement Program. Of that total, 409 individuals completed applications to the program and 305 individuals were successfully enrolled.

FOOD SERVICE TRAININGWe met our goal of launching the Foodservice training program. This 12 week long program is designed to provide clients with the skills necessary to gain employment in the foodservice industry. Students learn in a classroom setting and get hands on experience in our commercial kitchen. • Fifteen trainees were enrolled and completed the education and training program.• Seven (47%) graduates became employed in community jobs.• One graduate has been employed on the Hometown Dogs Food Truck for over 90 days.• Six graduates have all been employed for over 90 days and have increased their independence.• Eight (53%) graduates continue to participate in individual or group supported employment services.

We also started our newest social venture, the Hometown Dogs Food Truck, which is making a big splash in the Pierce County Culinary scene. It was voted South Sound Magazine’s Best Food Truck of 2015.

0 100 200 300 400 500 600

6

FINANCIALS

All our hard work and success have not come without challenges. The loss of client service revenue as well as commercial contract reve-nue previously generated through our shel-tered workshop continue to have a financial impact on our organization.

The ongoing changes in how the government chooses to fund programs like Centerforce have made this last year a challenging one financially. Because of this, we are more determined than ever to explore new sources of funding that will ensure we are capable of continuing to provide excellent service to our clients.

Other

2014

2015

68%69%

6%8%

13%7%

0%1%

9%11%

5%4%

Percentage of Total Revenue

0 5 10 15 20 25 30 35

FoodService

0%25%

13%13%

7%9%

0%0%

35%24%

20%22%

1%1%

0%1%

1% New in 2015

4% New in 2015

5% New in 2015

Note: In 2015, we added three new programs:Life Enrichment, Food Training, and Food Service.

2015 Financial Summary

2014

2015

REVENUE

0 10 20 30 40 50 60 70 80

Government& Contract

Commercial

Grant &Contributions

In-Kind

AIM MailCenter

FUNCTIONAL EXPENSE ALLOCATION

Note: Our Grants and Contributions are higher in 2014 due to our fundraising campaign that drew to a close in 2015.

Admin

AIM MailCenter

CommunityAccess

Fundraising

Group SupportedEmployment

IndividualEmployment

Other

Prevocational

LifeEnrichment

FoodTraining

PROGRAM SERVICE EXPENSE RATIO

81%Of every dollar receivedwent directly to servicing

Centerforce’s mission!

7

OUR 2016 STRATEGIC GOALS

Increase employment opportunitiesfor individuals served.

Maintain excellence in clientservice performance.

Maintain sound governance, finances, policies and advocacy.

Engage key stakeholders through marketing and communications.

Develop integrated programsfor individuals served.

Maintain a high qualityworkforce.

Maintain financial stability and strengthen economic sustainability.

Provide quality facilities and technology systems.

Future of Life Enrichment:Heading into 2016 our Life Enrichment program will consist ofthree service options, including:• Respite Services – We provide short-term, supervised care for clients in order for their caregiver to have some personal time. • Community Engagement Services – We help increase a client’s connections in formal and informal supports through creative activities that help build strong relationships and ties to the community. • Community Access Services – We provide clients with opportunities to develop personal relationships with others in their local communities and to learn, practice and apply life skills that promote greater independence and community inclusion.

In the coming year we will be focusing on maintaining financial stability and

engaging key stakeholders through effective marketing and

communications. We will also continue to expand our service options and work to

maintain a high quality workforce.

OUR FUTURE

5204 Solberg Drive SW.Lakewood, Washington

98499

Phone: (253) 584-1001Fax: (253) 581-4741

Toll-Free: (800) 244-5497TDD Relay Service: (800) 855-1155

www.centerforce.net | hometowndogs.com

Management

Board of Directors

Debby L. Graham, M.A.Executive Director

Rickard Guild, B.A.Development Director

Kenneth King, B.A.B.A.Accounting Manager

Virginia Clark, M.S.Human Resources, Community Access,

and Volunteer Manager.

Janet PouviClient Services Coordinator

Kendall King, A.A.Community Employment

Coordinator

Sabrina CarterFoodservice Manager

Joe PretiFacilities Services Manager

Tracie BrownChair

Kevin CarpenterVice Chair

Ray KrontzSecretary and Tresurer

Vern Chandler

Al Taylor Keil Drescher Laura Kase-Nagai Chris Cowan

Donate. Volunteer. Advocate./CenterforcePrograms/HTDTruck

@CenterforceWork@HTDTruck

@HTDTruck