22 ways to improve agent onboarding
TRANSCRIPT
22 Ways to Improve Agent Onboarding
Highlights from the January 31, 2017 #ICMIchat
Q: Which onboarding tasks are on your pre-‐first day
checklist?
Q: What are some ways to make the first day more inviting for new
contact center agents?
Q: What are some ways to make the first day more
productive for new agents?
Q: What’s the best way to onboard new
agents who work from home?
Q: What’s the typical onboarding timeline in
your company? How long before agents handle
contacts on their own?
Q: What’s your best piece of advice for making onboarding more efficient and
effective?
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