Communication Comprises of 3 V’s

Verbal 7%

Vocal 38%

Visual 55%

3. Impact of culture

When in Rome, do as Romans do.’ Italians – one to five

1 – Thumb

2 – index finger

Thumb –power and superiority signal

Non Verbal CommunicationPRINCIPLES

1.Supplements Verbal Communication

2.Regulates Interaction

3. Establishes Relationships

4. Reflects Cultural Values

Forms of Non-Verbal Communication

Conscious Non- Verbal Communication

Subliminal Non Verbal Communication

Aims & Goals of Non Verbal Communication

a. to Create impressions through body language & paralanguage

b. to Initiate and manage interactions

c. to Express emotionsd. to Convey deceptione. to Convey power

NON VERBAL COMMUNICATION

TYPES

Body Language Para Language Space Language Time Language Sign Language

Body Language

Appearance Posture Gestures Eye contact Handshake

Para Language

PitchSpeedPauseNon FluenciesVolume

Space Language

Intimate zone Personal Social Public Layout Colour

Time Language

Time ManagementPlanningOrganisingAvoid time robbers

Sign Language

Audio Signs

Visual Signs& Symbols

Guidelines to Improve non verbal communication

A. Monitor your non verbal communication

B. Learn to interpret others

C. Develop self awareness

D. Develop self awareness

E. Ask friends for feedback

F. Videotape yourself and improve

Some Negative Gestures

1. Nervousness Hands in pocket Biting nails Scratching Looking at the ceiling

Negative Gestures

2. Aggressiveness

StaringPointing at someoneShowing a fist

Negative Gestures

3. Rudeness

Shake hands too hardWhisperYawnLook at watch

Negative Gestures

4. Self Importance

Eyes closed while talking Looking overt the top of glasses Head bent back wards

Negative Gestures

5. Superiority

Not acknowledging greetings Shouting orders Continue to work as others

speak Reclining in chair

Non Verbal Communication

KOPPACT

K- Kinesics O- Occulesics P- Paralinguistics P- Proximics A- Artifacts C- Chronemics T- Tactilics