Empathize & De!ne

LISSETTE  MARIN  

3 Assigment

Stakeholder

We call him: Ernest!

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He is a student on last year (undergraduate). !

Inexperienced, but eager to learn!

Cooperative projects in which he participates.!

Sociable & good student!

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Say section ①  “It's hard to get a job without experience”.!

②  “all ask for experience, but also give you the option of having one”.!

③  is difficult coordinating follow school and start working.!

④  the priority now is school, but I know I have to start working to get some curriculum, but do not know where.!

⑤  the technical expertise I have, but not necessary when dealing with customers.!

⑥  My CV, have a simply university projects, is this enough?!

⑦  “I have no hurry to work, while my parents support me while I still study”.!

Do section

①  looking for work online…it is safe?!

②  Are guided by recommendations of peers on job boards!

③  lead there CV in agencies, but they do not approach small one.!

④  Uknown the employment agencies!

⑤  Are based on family relationships to get your first job.!

Think & feel section

①  how safe are the online job boards!

②  insecurity at work is due to lack of experience or feel not sure what they have learned!

③  How influenced their friends to beginning work are?!

④  Send CV by mail and made few appointments with employers.!

Problem Statement

Ernest !

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§  need security in himself.!

§  unknown how to search a job!

§  lack experience in job interviews!

§  He hasn´t a real experience with clients!

§  requires to coordinating schedules between the work and the study.!

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Problem Statement

Ernest !

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§  not measure the risks of putting his data online!

§  their social group is not working yet.!

§  while he has the support of his parents he does not feel the need of work.!

§  The job is not now a priority.!

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Problem Statement

Stakeholder needs to feel

confident of being able to have

a job and to do it without

problem, having the support of

family and friends, because

the work is an adult activity,

therefore work involves

responsibilities grow and

terner.!

Image for: !

www.gettyimages.es!

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Thanks!!