Any questions?Your bill explained

Things we’re often asked.You may well find the answer you’re looking for here.

PaymentQI’m paying by Direct Debit. When will my first payment be?APayment will be taken from your bank account about 19 days from the date of your bill, giving

you at least seven days notice from when your bill arrives. This date will be shown on your bill.QIf I make an interim payment, will the full amount shown on the bill still be taken by Direct

Debit?AYes, 3 will always collect the full amount stated on the bill, if paying by Direct Debit.QIf I’m paying by cash, when do I need to pay my bill?ABy the payment due date, which is shown on the front page of your bill.

Price plansQCan I change my price plan?AYes, you can change to a selected range of our other price plans, subject to terms and

conditions agreed by 3.

AllowancesQHow do I find out how many flexi-units I have left in my monthly allowance?AYou can quickly and easily find out your available monthly allowance by simply going to My 3.

My 3 is available on your mobile now by going to Planet 3, choosing ‘Services’ and then ‘My 3’ or by going online to three.ie

QAre there types of calls, messages and content services excluded from my monthly allowance?

AYour monthly allowance is displayed in your bill. Yes, some things are excluded and will be added to your bill. These are: calls and messages to international destinations (beginning with 00); any roaming calls and messages excluding 3LikeHome; calls and messages to and from premium rate services (beginning with 15); message alert services, and calls to directory services (beginning with 118). Calls to other numbers beginning with 0818, 1850, 1890, 15 and0700 aren’t included in your allowance. Some content is not included in your allowance. Beforeyou download content, you will be notified if there is a charge. This isn’t a complete list. Please refer to the price guide on three.ie for further details.

QHow will my bill be calculated?AServices are charged in arrears and your monthly commitment is charged in advance. Your

second bill will be sent one month from the date of your first bill.QWhat is a flexi-unit?AA flexi-unit is 1 call minute, 3 text messages or 1 MB of internet surfing on your mobile.

Depending on your plan you get a certain amount of flexi-units to play with each month. You can use these flexi-units on calling, texting and surfing the web in whatever combination you like within your plan.

QIf I don’t use all of my flexi-units one month, will they be carried over to the next?AAny unused flexi-units at the end of the month will not be carried over to the next month. Once

your monthly flexi-units are used up, prices for additional use are shown on three.ie

3 Customer ServicesPO Box 333Dublin 2, Irelandthree.ie

© 2007 Hutchison 3G Ireland Limited. A Hutchison Whampoa company.Registered office: Hutchison 3G Ireland Ltd, PO Box 333, Dublin 2.

Published by Hutchison 3G Ireland Limited, trading as 3. All rights in this publication are reserved and no part may be reproduced without the prior writtenpermission of the publisher. ‘3’ and its related images, logos and names used in this publication are trademarks of the Hutchison Whampoa group of companies. Thecontents of this publication are believed to be correct at the time of going to press, but any information, products or services mentioned may be modified,supplemented or withdrawn. The provision of any products and services by Hutchison 3G Ireland Limited is subject to 3’s customer terms (available at three.ie).

The customer terms will take precedence if there is any discrepancy within this publication.

This document is printed on fully recyclable paper.

H3G0261–001/06R5

Introducing your 3 bill.This leaflet will help answer any questions you may have about your first bill.

You can use each flexi-unit for a 1 minute voice call, to send 3 texts or to use 1MB of internet surfingon your mobile. To check how many flexi-units you have left for the month, just go to My3 on yourmobile.

All Pay Monthly price plans are subject to a 12 month minimum term contract. Free 3 to 3 calls apply within the ROI and if your price

plan gives unlimited 3 to 3 calls, a fair use policy of 3,000 minutes per month applies. See three.ie for details.

Before we get into the nitty-gritty of your first bill, here’s a reminder of the price

plans that are available from 3.

Monthly charges – price plans

My 3. The quick and easy way tomanage your account..My 3 is free and lets you manage your account quickly and easily. You can check your usage, view recent bills, register for eBilling and updateyour account details. Visit My 3 online at three.ie or via Planet 3 on your3 mobile.

Simply Press

Switch to eBilling or the tree gets it.Worried about that small rainforest’s worth of mail that

arrives through your letterbox everyday? Well now you can

do something about it. Simply switch to ebills.

Go to My3, select My account, Billing preferences and

then eBills, and make this the last bill we send you through the

post. Instead you’ll get a text message letting you know when your

bill is ready to view online at My3. Do your bit for the environment

by switching to eBills at My3.

23645 '3' Your Bill Exp Insert 220x426:23645 '3' Your Bill Exp Insert 220x426 03/04/2008 17:15 Page 1

Any questions?Your bill explained

Things we’re often asked.You may well find the answer you’re looking for here.

PaymentQI’m paying by Direct Debit. When will my first payment be?APayment will be taken from your bank account about 19 days from the date of your bill, giving

you at least seven days notice from when your bill arrives. This date will be shown on your bill.QIf I make an interim payment, will the full amount shown on the bill still be taken by Direct

Debit?AYes, 3 will always collect the full amount stated on the bill, if paying by Direct Debit.QIf I’m paying by cash, when do I need to pay my bill?ABy the payment due date, which is shown on the front page of your bill.

Price plansQCan I change my price plan?AYes, you can change to a selected range of our other price plans, subject to terms and

conditions agreed by 3.

AllowancesQHow do I find out how many flexi-units I have left in my monthly allowance?AYou can quickly and easily find out your available monthly allowance by simply going to My 3.

My 3 is available on your mobile now by going to Planet 3, choosing ‘Services’ and then ‘My 3’ or by going online to three.ie

QAre there types of calls, messages and content services excluded from my monthly allowance?

AYour monthly allowance is displayed in your bill. Yes, some things are excluded and will be added to your bill. These are: calls and messages to international destinations (beginning with 00); any roaming calls and messages excluding 3LikeHome; calls and messages to and from premium rate services (beginning with 15); message alert services, and calls to directory services (beginning with 118). Calls to other numbers beginning with 0818, 1850, 1890, 15 and0700 aren’t included in your allowance. Some content is not included in your allowance. Beforeyou download content, you will be notified if there is a charge. This isn’t a complete list. Please refer to the price guide on three.ie for further details.

QHow will my bill be calculated?AServices are charged in arrears and your monthly commitment is charged in advance. Your

second bill will be sent one month from the date of your first bill.QWhat is a flexi-unit?AA flexi-unit is 1 call minute, 3 text messages or 1 MB of internet surfing on your mobile.

Depending on your plan you get a certain amount of flexi-units to play with each month. You can use these flexi-units on calling, texting and surfing the web in whatever combination you like within your plan.

QIf I don’t use all of my flexi-units one month, will they be carried over to the next?AAny unused flexi-units at the end of the month will not be carried over to the next month. Once

your monthly flexi-units are used up, prices for additional use are shown on three.ie

3 Customer ServicesPO Box 333Dublin 2, Irelandthree.ie

© 2007 Hutchison 3G Ireland Limited. A Hutchison Whampoa company.Registered office: Hutchison 3G Ireland Ltd, PO Box 333, Dublin 2.

Published by Hutchison 3G Ireland Limited, trading as 3. All rights in this publication are reserved and no part may be reproduced without the prior writtenpermission of the publisher. ‘3’ and its related images, logos and names used in this publication are trademarks of the Hutchison Whampoa group of companies. Thecontents of this publication are believed to be correct at the time of going to press, but any information, products or services mentioned may be modified,supplemented or withdrawn. The provision of any products and services by Hutchison 3G Ireland Limited is subject to 3’s customer terms (available at three.ie).

The customer terms will take precedence if there is any discrepancy within this publication.

This document is printed on fully recyclable paper.

H3G0261–001/06R5

Introducing your 3 bill.This leaflet will help answer any questions you may have about your first bill.

You can use each flexi-unit for a 1 minute voice call, to send 3 texts or to use 1MB of internet surfingon your mobile. To check how many flexi-units you have left for the month, just go to My3 on yourmobile.

All Pay Monthly price plans are subject to a 12 month minimum term contract. Free 3 to 3 calls apply within the ROI and if your price

plan gives unlimited 3 to 3 calls, a fair use policy of 3,000 minutes per month applies. See three.ie for details.

Before we get into the nitty-gritty of your first bill, here’s a reminder of the price

plans that are available from 3.

Monthly charges – price plans

My 3. The quick and easy way tomanage your account..My 3 is free and lets you manage your account quickly and easily. You can check your usage, view recent bills, register for eBilling and updateyour account details. Visit My 3 online at three.ie or via Planet 3 on your3 mobile.

Simply Press

Switch to eBilling or the tree gets it.Worried about that small rainforest’s worth of mail that

arrives through your letterbox everyday? Well now you can

do something about it. Simply switch to ebills.

Go to My3, select My account, Billing preferences and

then eBills, and make this the last bill we send you through the

post. Instead you’ll get a text message letting you know when your

bill is ready to view online at My3. Do your bit for the environment

by switching to eBills at My3.

23645 '3' Your Bill Exp Insert 220x426:23645 '3' Your Bill Exp Insert 220x426 03/04/2008 17:15 Page 1

Any questions?Your bill explained

Things we’re often asked.You may well find the answer you’re looking for here.

PaymentQ I’m paying by Direct Debit. When will my first payment be?A Payment will be taken from your bank account about 19 days from the date of your bill, giving

you at least seven days notice from when your bill arrives. This date will be shown on your bill.Q If I make an interim payment, will the full amount shown on the bill still be taken by Direct

Debit?A Yes, 3 will always collect the full amount stated on the bill, if paying by Direct Debit.Q If I’m paying by cash, when do I need to pay my bill?A By the payment due date, which is shown on the front page of your bill.

Price plansQ Can I change my price plan?A Yes, you can change to a selected range of our other price plans, subject to terms and

conditions agreed by 3.

AllowancesQ How do I find out how many flexi-units I have left in my monthly allowance?A You can quickly and easily find out your available monthly allowance by simply going to My 3.

My 3 is available on your mobile now by going to Planet 3, choosing ‘Services’ and then ‘My 3’ or by going online to three.ie

Q Are there types of calls, messages and content services excluded from my monthly allowance?

A Your monthly allowance is displayed in your bill. Yes, some things are excluded and will be added to your bill. These are: calls and messages to international destinations (beginning with 00); any roaming calls and messages excluding 3LikeHome; calls and messages to and from premium rate services (beginning with 15); message alert services, and calls to directory services (beginning with 118). Calls to other numbers beginning with 0818, 1850, 1890, 15 and0700 aren’t included in your allowance. Some content is not included in your allowance. Beforeyou download content, you will be notified if there is a charge. This isn’t a complete list. Please refer to the price guide on three.ie for further details.

Q How will my bill be calculated?A Services are charged in arrears and your monthly commitment is charged in advance. Your

second bill will be sent one month from the date of your first bill.Q What is a flexi-unit?A A flexi-unit is 1 call minute, 3 text messages or 1 MB of internet surfing on your mobile.

Depending on your plan you get a certain amount of flexi-units to play with each month. You can use these flexi-units on calling, texting and surfing the web in whatever combination you like within your plan.

Q If I don’t use all of my flexi-units one month, will they be carried over to the next?A Any unused flexi-units at the end of the month will not be carried over to the next month. Once

your monthly flexi-units are used up, prices for additional use are shown on three.ie

3 Customer ServicesPO Box 333Dublin 2, Irelandthree.ie

© 2007 Hutchison 3G Ireland Limited. A Hutchison Whampoa company.Registered office: Hutchison 3G Ireland Ltd, PO Box 333, Dublin 2.

Published by Hutchison 3G Ireland Limited, trading as 3. All rights in this publication are reserved and no part may be reproduced without the prior writtenpermission of the publisher. ‘3’ and its related images, logos and names used in this publication are trademarks of the Hutchison Whampoa group of companies. Thecontents of this publication are believed to be correct at the time of going to press, but any information, products or services mentioned may be modified,supplemented or withdrawn. The provision of any products and services by Hutchison 3G Ireland Limited is subject to 3’s customer terms (available at three.ie).

The customer terms will take precedence if there is any discrepancy within this publication.

This document is printed on fully recyclable paper.

H3G0261–001/06R5

Introducing your 3 bill.This leaflet will help answer any questions you may have about your first bill.

You can use each flexi-unit for a 1 minute voice call, to send 3 texts or to use 1MB of internet surfingon your mobile. To check how many flexi-units you have left for the month, just go to My3 on yourmobile.

All Pay Monthly price plans are subject to a 12 month minimum term contract. Free 3 to 3 calls apply within the ROI and if your price

plan gives unlimited 3 to 3 calls, a fair use policy of 3,000 minutes per month applies. See three.ie for details.

Before we get into the nitty-gritty of your first bill, here’s a reminder of the price

plans that are available from 3.

Monthly charges – price plans

My 3. The quick and easy way tomanage your account..My 3 is free and lets you manage your account quickly and easily. You can check your usage, view recent bills, register for eBilling and updateyour account details. Visit My 3 online at three.ie or via Planet 3 on your3 mobile.

Simply Press

Switch to eBilling or the tree gets it.Worried about that small rainforest’s worth of mail that

arrives through your letterbox everyday? Well now you can

do something about it. Simply switch to ebills.

Go to My3, select My account, Billing preferences and

then eBills, and make this the last bill we send you through the

post. Instead you’ll get a text message letting you know when your

bill is ready to view online at My3. Do your bit for the environment

by switching to eBills at My3.

23645 '3' Your Bill Exp Insert 220x426:23645 '3' Your Bill Exp Insert 220x426 03/04/2008 17:15 Page 1

Page 1.The first page of your bill gives you a quick snapshot of what you need to pay.

Page 3.The third page of your bill is a summary of how your total charges have been calculated.

Page 4 onwards.The final section of your bill shows your usage in greater details.

Monthly chargesThis shows the monthly charge for your particular price plan for the next month.Administration Charge – If you do not pay your bill by Direct Debit, our payment method administrationcharge will appear below the itemised billing details. The monthly payment method administration chargeis €4.50 (inc. VAT, equal to €3.719 ex. VAT).

Usage SummaryThis part of the bill summary shows your usage under three main headings. Price plan usage, Other usage(free allowance and add-ons) and Out of allowance. If you haven’t used a service during this particular billperiod, it won’t show up on your bill. Amount used - if your usage for a particular service is within yourallowance, there will be a zero charge beside it.

Inclusive allowanceThis column confirms your full monthly allowance for the next month, in line with the price plan you haveselected. Note: To find out your remaining price plan allowance – go to My 3.

Itemised usageThis section divides your usage into the following categories:

Voice calls Video call Premium rate calls Messages Content services

Itemised detailsTo give you as much information as possible, each service has been split into the following:

The date and time you used the serviceThe number called (where applicable)How long the call lasted (where applicable)The cost of the call (where applicable)Destination (where applicable)Price plan allowance (where applicable)

AllowancesThis column shows whether your usage was included or excluded from your monthly allowance.

Sub-totalEach category has a sub-total shown in bold text at the foot of each column. This relates to the summarycharges shown on page 2 of the bill under ‘Usage summary’.

Your 3 billThis section shows the price plan you are on, the sum charged before VAT and then the total amount thatyou need to pay including VAT. It also shows your previous account balance and your total payments sinceyour last bill.

PaymentThis is where we tell you when your bill payment is due. If you are paying by Direct Debit, this section willconfirm when your payment will automatically be taken from your account.

Messages from 3Here’s where we’ll tell you about any important information, special offers or updates.

How to payIf you are not paying by Direct Debit, you’ll see a bank giro credit slip here, which you can fill in and send tous with your cheque if you want to pay by post. If you choose to pay by Direct Debit, we may have beenunable to set up your payment method in time for your first bill. If this is the case, a bank giro credit slip willstill appear on the front of your bill. Please pay the bill by whatever means is most convenient. Thealternatives are shown on the back of your bill.

23645 '3' Your Bill Exp Insert 220x426:23645 '3' Your Bill Exp Insert 220x426 03/04/2008 17:15 Page 2