3.1 online services (part 2)
DESCRIPTION
TRANSCRIPT
3.1 Online ServicesMomina
Back to contents
Click for more>>>
Selling Goods
Benefits
The Online System
Online Banking
Services of Online Banking
Before the shop comes online
Security Issues
Steps in Online Banking
Back to contents
Selling Goods
Why do companies sell their goods online?Can save a lot of money
- Don’t need to pay shop assistants- Don’t need to pay building rents- Don’t need to answer a lot of customer questions.
Can compete with larger businessesCan reach out to a much wider audienceCan be open 24/7So what does all this do?
Back to contents
Benefits
• The company can increase their sales.• Costs associated with processing orders is also
reduced • Companies can receive payments quicker• Company can keep track of purchases;
determining which product is most or least popular.
Before the shop comes online
Back to contents
Before the shop comes online
1. An easy to remember domain name needs to be created. This name should be related to the business.
2. A high-specification web browser is needed allowing the site to operate 24/7.
3. Need to have a way of accepting payments– a secure shopping cart software.
4. A software to keep track of stock and orders5. In the website a database of product names, descriptions,
pricing and photos also need to be incorporated.
Online shopping system MUST allow admin staff to add, edit and delete categories.
Back to contents
The Online System
• It can be made secure by the use of usernames and passwords.
• It must allow customers to make use of orders stored in the database. This is so that they can find what they want quickly, see their history, and maintain their own accounts.
• The website MUST be a friendly user interface.• The customers must feel confident that all the
transactions that will be made are secure
Back to contents
Online Banking
Features of online banking:- Up-to-date bank statements- Bill payment- Transfer of funds- Loan applications- Higher interest rates
Online Banking Steps
Back to contents
Steps in Online Banking
1. Customers have to log in
2. Security Information
3. Account information and available services
4. Account details
Back to contents
Customers have to log in
• Customers are asked to type in their username or user ID
Steps in online banking
Back to contents
Security Information
• The site will then ask you to type in your password
• As well as some additional informationE.g.
– mothers maiden name– Date of birth– Your favourite place
Steps in online banking
Back to contents
Account Information and Services Available
• This page consists of :– Customers accounts– Account numbers– Different services the customer can apply for.
Steps in online banking
Back to contents
Account Details
• When a particular account is selected• The history of transactions along with recent
transactions are listed
Steps in online banking
Back to contents
What can a customer do with online banking?
1. Order a bank statement2. Pay a bill3. Transfer money4. Get account details5. Change/ create standing orders and direct
debits (E.g. paying a gas bill)6. Stop a cheque7. Get a new PIN
Back to contents
Security Issues
Identity Fraud
Criminals using a victim’s identity to defraud a third party.
Back to contents
Advantages of online bankingAdvantages to the bank Advantages to the customer
Don’t need to rents area on main streets (which can be very expensive)
Don’t need to spend money on transport
Employ fewer staff– need to pay fewer wages + have fewer running costs
It is easier for people who have disabilities
Low costs– higher interest rates for savers and lower rates for borrowers
Customer can back at any time that is convenient of them
Less likely that the bank will be robbed It wont be embarrassing when asking for a load online rather than in person
Reduced amount of money spent on security staff
Interest rates on saving accounts is higher
Don’t need to worry as to when the bill payments will reach the company because you can send it onlineLess likelihood of robbery.
Back to contents
Disadvantages of online bankingDisadvantages to the bank Disadvantages to the customers
Less personal touch so reduced amount of up selling
Loose social contact
Fraud or interception of account information may be a possibility which could cause the bank to loose money.
Necessary to have computer skills, internet access, a computer, reliable electricity supply
Costas are still involved in running the business – website developers
Hackers may intercept data and take money from the customers account
Initial costs may be high Customers may mismanage accounts
Retrain staff– costs money Outdated reason: phone bill may increase if the phone line is being used to connect to the internet
Customers cant make cash deposits; so they will have to physically have to go to the bank
Customers may be victims of phishing (when the customer receives an email claiming that it is from the bank and requests you to give out bank details.