34. e-sampark.pdf

Shivraj V. PatilGovernorof Punjaband

AdministratorUnionTerritory,Chandigarh

With the seat of 3 governments, more than 82% literacy, an acclaimed andaward-winning e-governance project, and as it is the catchment of nearlyseventy technical colleges,Chandigarh is uniquely placed to playaleadership role in using ITfor the betterment of people's lives. It hasattracted the best ITand ITEScompanies to the city, and to the RajivGandhiChandigarhTechnologyPark.Start-ups and SMEshavean IncubationFacilitator, at upcoming Entrepreneur Development Centre.

The ChandigarhAdministration hasalso taken rapid strides towards makingChandigarhan e-ready Union Territory: The e-Governance programmes ofthe Administration, including e-Sampark,e-JanSampark,m-Samparkand theGramSampark project haveenabled citizens to accessGovernment services,and certain private services, in a hassle-free, efficient and transparentmanner.

Our effort is to ensure that e-Governance is implemented in Chandigarh, bythe year 2012.

K.K. SharmaAdviserto the AdministratorUnionTerritory,Chandigarh

Chandigarhhasemerged asone of the most important destinations for investment byIT Companies in the country. It is now an established e-Governance Centre ofExcellencealso and is a leader in e-Readinessin the country. Infosys,TechMahindra,Bharti, IBM, Virsa Systems etc. have already made Rajiv Gandhi ChandigarhTechnology Park (RGCTP), their preferred location for their state-of-the-artCampuses.It is expected that in next 3 years RGCTPwill employ more than 25000 ITprofessionalsworking for various companies.

Apart from establishment of a well planned IT Park, strenuous efforts on HRDevelopment, is a continuous process in Chandigarh. Chandigarh-Trainingon SoftSkills(C-TOSS)program aimed at up-grading human resourcesfor BPO/ITESindustryisahighly successfulprogram,which hasbeenacclaimedbythe Industry aswell astheneighbouring states.This programme hasalso been extended to the rural schools ofChandigarhinvolving the students aswell asthe school drop outs of the UTvillages inthis training and the whole cost isbeing borne by the Administration. BesidesC-TOSS,Microsoft and IBM Certified Programs are also being carried out by Society forPromotion of IT in Chandigarh (SPIC),under the aegisof Department of InformationTechnology,Chandigarh. Other high value training programmes in Software TestingandQuality Assurancearealsobeing planned.

Our e-Governance program e-Sampark has won Golden Icon Award fromGovernment of India and other ambitious projects like e-JanSampark and e-GramSampark are successfully implemented. Chandigarh has also been awarded CSINihilent award for the best e-governed state/city. A Comprehensive e-GovernanceProject has been prepared and sent to Government of India under the Nation eGovernance Programme which will further augment the existing initiatives of theAdministration.

K.K.Sharma

[ontents

i. IT Vision 1-4

ii. e-Governance Focus 5

iii. The Wireless Touch 6-7

iv. e-Sampark Project 8-11

v. e-Gram Sampark 12

vi. m-Sampark 13

vii. Other Initiatives 14-17

viii. e-Governance in Chandigarh 18-22

ix. Notes

Background

ChandigarhAdministration declared its IT.Policy

in April 2000 to promote the application of

Information Technology for the benefit of the

residents of Chandigarh, by implementing e

Governance and by promoting investment in the

field of technology, for generating employment.

The IT EnabledService Policy of Chandigarh

Administration was announced in January 2003

in order to promote the IT EnabledService / BPO

Sector which is growing at a rapid rate. Training

tie-ups, up-gradation of educational facilities and

promotion of IT infrastructure were emphasized

in this policy.

With the launch of the e-Sampark Project, the

first phase of e-Governance was implemented in

Chandigarh in August 2004, followed by the

commencement of financial transactions

through e-SamparkCentres from November

2004. Currently there are 12 Sampark & Gram

Sampark Centres located across the City

providing 23 G2C& 5 B2Cserviceswith new

services and new centres to be added soon. The

e-SamparkWebsite Portal

(http://chandigarh.gov.in) also provides these

services for the residents.

The RajivGandhi ChandigarhTechnology Park

was inaugurated on September 24, 2005. DLF

Info city has built up a state-of-the-art building

on 12.5 acres plot having a covered area of

6,00,000 sq. ft, for the use of IT companies. Big

names like IBM, Infosys,SAPSolutions, Net

Solutions, HPhave already starting functioning

from this Centre.

IT VisionThe PhaseI of the RGCTPhas been fully

developed and it has been accorded the SEZ

status. The same has been anchored by Infosys,

with a state-of-the-art building which is already

operational. 13 other BTSsites have been

allotted to prominent ITcompanies.

A state of the art Entrepreneurs Development

centre has come on a 1.5 are plot at a cost of Rs

16 crore, which will be soon operational & will

have plug -n-play facilities for upcoming

entrepreneurs.

The phase II of the RGCTPis also fully developed

which co-anchored by Tech-Mahindra which is in

SEZarea & Bharti in non SEZarea.

Separate sites have been allotted for a Hotel

cum-Convention Centre, which is nearing

completion and is being built as per

international standards where as state of the

art multiplex is up and running.

123 acres have been allotted for building a Tech

Habitat, which will have 1500 residential/service

apartments and Commercial Centres. It will also

have ultra modern entertainment facilities, a

modern school, a poly clinic, mono rail terminal

and other amenities required for comfortable

living. Adequate green spaceshave also been

provided.

Processof acquiring land for another 270 acres

has already begun.

Till now, Rs.700 crores have been invested on

RGCTP.Once fully operational, the RGCTPwill

generate exports of over Rs.5000 crores, apart

from providing jobs to 65,000 IT professionals.

DD

Development of Industrial Area Phase III as IT

Hardware Park has also begun.

With this background, the stage is set for the

second phase of the transformation of the

society in Chandigarh to a Techno Enabled

Society. The IT Vision 2010 statement lays out

the road map for the next four years for

Chandigarh Union Territory.

Vision Statement

The ITVision 2010 of the Chandigarh

Administration is to promote the application of

IT for society, so that each resident of

Chandigarh benefits from the various

applications of ITChandigarh would be an

automated city, when residents are able to

accessthe benefits of technology in its various

applications on a comprehensive basis.

IT for Society,

It is the endeavor of Chandigarh Administration

to minimize physical interface with the citizens

and consumers of governmental services to the

bare minimum.

In pursuance of this aim, of making available

information to the common man to facilitate his

various requirements, the JanSampark Project

and Gram Sampark Projects, for the benefit of

Society, have been implemented in the second

phaseof the e-Governance Programme.

Total e-Governance

All Departments of the Administration would be

automated and information relating to each of

the services provided by these Departments

would be available online and also through the

e-Governance Centres.Two way payment

transactions and information transactions would

be possible and Government to Citizen (G2C)and

Citizen to Government (C2G)serviceswould be

totallye-Governed.

Multi Service Smart Cards

Eachresident of Chandigarhwould possessa

Multi ServiceSmart Cardwhich would enable

him or her to carry out transactions with any

Department of the Administration and of

Government of India. The Cardwould also be a

Driving License,a Registration Certificate, a Birth

Certificate, a Voter I.D.Card, a PANCardand an

Identity Card.

Technology Habitats

Chandigarh would become a city with many large

and small technology habitats, where companies

would provide employment to the residents of

Chandigarh and would carry out state-of-the-art

businesses,thereby putting Chandigarh on the

global map and significantly boosting its

economy.

Capacity Building

The ChandigarhTraining on Soft Skills (C-TOSS)

Programme would be extended and the Human

Resourcesup-gradation processwould continue,

in collaboration with the industry, and in

consultation with the experts. The catchment

area of Punjab, Haryana and Himachal Pradesh

would be tapped in a big way, to provide

sufficient manpower for the visiting companies

DO

in Chandigarh in the years to come. The C-TOSS

Programme would rapidly be extended within

Chandigarh and would be suitably upgraded, in

consultation with the industry and the experts.

Centres of Excellence

Researchand Development would be given

greater emphasis and Institute likes CSIO,

IMTECH,PGI,PanjabUniversity and PECwould

be encouraged to collaborate with each other

and with the industry, to focus on research

projects, thereby employing professionals in

various fields. Centres of Excellencewould be set

up in these institutes and elsewhere, in

collaboration with the Chandigarh

Administration, so that high-end research

programmes can be encouraged. The focus,

therefore, would not only be on Business

ProcessingOutsourcing (BPO)activities, but also

on research and high-end work, in the field of

technology.

Broadband - on Demand

Eachcommercial and residential facility in

Chandigarh would be connected, including the

last mile, by optic fibre and residents would be

able to accessthe internet, the intranet etc. from

anywhere in the city.

Wi-Fi Zones

All prominent locations in the city would be Wi

FiZones,where wireless technology would be

used to provide high speed Broad Band

connectivity.

Total Automation of Education

Schoolsand colleges in Chandigarhwould be

totally automated and students would be able to

accesscomputers and the internet, from their

own classrooms, in all Government and private

institutions. These educational institutions would

be interconnected through a wide area network.

Network Society

All commercial, residential and Government

buildings, will be interconnected and networked,

so that the flow of data and information would

be unhindered and without barriers.

Touch Screens

Thesewould provide information to residents

and visitors to Chandigarh, at all commercial,

educational locations and public places.Tourist

related sites would also have such touch screens.

The Private sector would be encouraged to set

up these touch screensthroughout the city.

Less-Paper Society

The use of paper documents in both

Government and private establishments would

be replaced bye-mail, data storage devices and

total automation, wherever possible. Evenif a

paper-less society is not possible, a less-paper

society will exist.

Development of related facilities

Tourism, Hotels, Airport, Entertainment,

Housing, Schooling and Health facilities would be

DD

further upgraded, in Chandigarh, so that

employees working in the technology sector

could enjoy the best quality of life in the country.

Priority Status

ITmanufacturing zonesshall be accorded priority

status and shall be free from power cuts and

load shedding wherever technically and

economically feasible.

Plan approval for various buildings to be

established by IT / ITESCompanieswould be

accorded by a high powered SingleWindow

Committee.

e-Centres

The periphery villages of Chandigarh will be

equipped with e-Centres, providing education,

information and primary healthcare related

services. 13 Gram Sampark Centres have already

been established in the villages.


Setting up of Centres of Excellencefor industries

like automobiles, telecom, embedded systems,

etc. that provide research opportunities.

Venture Funds

The Administration would facilitate the settingup of Venture Fundsboth in the public and

private sectors to promote the small IT

Companies.This can include Joint Ventures, in

suitable cases.

Ipagel4

International Airport

In order to facilitate National and international

visitors to Chandigarh in the ITsector and related

areas, the Chandigarh Airport would be

upgraded to a highly modern and efficient one.

Entertainment Roadmap

Stepswill be taken to make Chandigarh a more

vibrant entertainment hub. Weekend tourism

will be promoted. There will be special events,

on weekends, at various locations in the city.

Theatre and Hobby workshops would be

promoted. Private investment in this sector

would be encouraged.

Review of the Vision Statement

ThisVision document will be reviewed after

every 2 years, so that the latest

developments in technology can be

incorporated, wherever necessary.

IT Vision Advisory Committee

The ITVision Advisory Committee would meet

on a quarterly basisand would include eminent

technologists, educationists, industrialists and

scientists, to review the progress of

implementing the ITVision 2010, and to

recommend changes, if necessary.

DO

e-Governan£e Fo£usBackground

e-Governance is the most significant aspect of

the IT Policy of ChandigarhAdministration. The

vision of the Administration is to create a

knowledge basedsociety, wherein every citizen

of Chandigarh shall be able to accessthe

benefits of Information Technology. IT is to be

used asa medium for effective interaction

between the Administration and the public so

that exchangeof information and accessto

government departments is speedy and easy,

leading to a better quality of life.

As per the IT Policy,all departments of the

Administration are to be computerized, with the

public dealing departments to be taken up first.

Accordingly, significant work has been done in

the Licensingand RegisteringAuthority,

Transport, Registration of Births and Deaths, and

Police. Other Departments like Excise& Taxation

EstateOffice, Health, Education, and Food &

Supplies are Currently being taken up for

computerization.

Relevant applications in all these Departments

are being identified and prioritized. The budget

for all these projects is to be drawn from the

funds available with the Departments

themselves. As per Government of India

guidelines, 1 to 3 per cent of each Department's

Budget is to be allocated for e-governance.

PricewaterhouseCoopers was appointed as

consultants for preparing a detailed project

report on the following 6 Departments of

ChandigarhAdministration as required under the

NeGPScheme:

• Municipal Corporation

• Transport Department

• Urban Planning

• Health Department

• Education Department

• Electricity Department

The Society for Promotion of Information

Technology in Chandigarh (SPIC)is the nodal

agency to monitor and oversee the

Implementation of capacity building under the

NeGPscheme.

The application of IT for providing information

and facilitation to the residents of Chandigarh is

through:

• e-Sampark

• e-JanSampark

• m-Sampark

• e-Gram Sampark

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The Wireless TouthSWAN

Chandigarh Administration's hasset up a State

Wide Area Network (SWAN)for the entire Union

Territory of Chandigarh was approved by

Department of Information Technology,

Government of India which hassanctioned an

amount of RsA crores for the procurement of

hardware, software & networking items.

Chandigarh Administration hasalso approved an

amount of Rs.5crores additionally for the project

in the next five years.This amount would be

spent over 5 years for meeting the operational

and maintenance cost of the project. Apart from

this, state Headquarter site under SWANProject

has been prepared and is located in U.T.

Secretariat. NIC,a Government of India body,

was entrusted the task of preparation of the

state of the art Centre, which is operational and

acting as networking cum data centre.

The ChandigarhAdministration has taken

initiatives in ensuring back office

computerization and its consolidation in order to

cater citizen services.The reliable network

backbone & last mile connectivity to be taken

care under this scheme hassignificantly helped

further in Government to Government (G2G)&

government to citizen (G2C)interfacing and

bridging the gap. Under the SWANscheme,

Network & DataCentre at UTSecretariat is

connected with 7 Major PoPs(Points of

Presence)- MCOffice, DCOffice, SDMSouth,

SDMEast,GSSH-16,GMCH-32and Registering

and LicensingAuthority - in the City and around

125 sites including e-Sampark,JanSampark,

Gram Sampark and other offices of Chandigarh

Administration.

Chandigarh Administration has extended SWAN

to many departments from State Hqrs and POPs.

Someof major departments are Punjab Raj

Bhawan, Punjab & Haryana High Court, District

Court, State Transport Authority, Industrial

Tribunal & Labour Court, Central Treasury,

Department of Sports, Department of Transport,

Central & State Library, Department of Excise&

Taxation, Department of SocialWelfare, Election,

Sub-RegistrarOffice, Department of Food, Civil

Supplies & Consumer Affairs & Society for

Promotion of Information Technology in

Chandigarh. Manpower for maintenance and

support services under the project has been

deployed at all the PoPsand State Headquarters

site.

In future plan of action under SWANscheme the

Administration has set up Video Conferencing

Facility between Burail Jail and District Court

which will be operational soon. Administration is

planning to connect all Fair Price Shops,

KeroseneDepots and Provincial ReserveCentre

through SWAN.All other departments and Poly

Clinics, Dispensarieswill also be connected

through SWANduring 2011-12 and for smaller

departments, option of VLANover Broadband is

also being explored.

OFCBackbone Network

Chandigarh is already amongst the first cities in

the country to haveOptic fiber connectivity with

Delhi, through the network of Power Grid India

Limited. Everypoint in the city iswithin 1 km of

DO

the OFC Network, thereby enabling the

companies to provide Internet services to

consumers through the high speed Broadband

Network and they are in a position to do so, as

per the National Policy. The Network shall also

enable the implementation of e-Governance

projects of the Administration as sufficient

Bandwidth shall be available, through the OFC

Network.

Chandigarh Administration has taken a number

of initiatives to create the necessary

infrastructure required for the promotion of the

IT Industry. The main issue which faces IT

companies and IT enabled services is that of

connectivity. This has been met by establishing a

Fiber Optic Backbone Network, which now

covers the whole of Chandigarh. Chandigarh

Administration's Wired City Plan has been

implemented with the laying of OFC ducts in the

city by Spectra Net limited, HFCL, Reliance,

Power Grid & Bharti, at their own cost.

Permission has been given to various companies

for laying of OFC in the city by the Administration

in accordance with the National Policy.

Wired City Map

Similarly, plans are also to make this city Wi-Max

enabled and trial runs will start shortly in

accordancewith the approval of Dept. of

Telecommunications, Govt. of India. Once the

trial runs are over, the Wi-Max would be

integrated with SWAN,asand when the same is

introduced.

DD

e-Sampark projettProject e-Samparkwas initiated to bring together

the services of all the departments under one

single umbrella and give citizens of Chandigarh a

"multi-service" - "single-window" experience

.apart from eradicating the undue harassment

met by the citizens due to lack of transparency.

Vision and Objectives

The vision for this project is to create a

knowledge-based society through extensive use

of IT asa medium for effective interaction

between the Administration and the public so

that exchangeof information and accessto

government departments is speedy and easy,

leading to a better quality of life. The objectives

of this project are:

• Provide hasslefree one-stop solution to the

citizen

• Minimize multiple interaction points for the

citizen and hence reducing the wastage of

their valuable time

• Provide better turn around time in receipt,

processingand issueof services

• Transparency in delivery of services

Project e-Sampark is a Department of IT (DIT)

initiative for the development, integration andmaintenance of web-portal for various

departments of the Administration for providing

'One-stop-shop' for 23 G2Cand 5 B2CServices

are being provided at 12 e-Sampark centres

spread acrossthe City and 13Gram Sampark

centres in the villages of UT,Chandigarh.

The project not only provides the Online

Transaction processing through its centres and

web-enabled portal but also is a major source of

information dissemination. The department has

created a portal to involve citizens of Chandigarh

in improving the work of sampark centres.

Since launch in Sept. 2004, INR 2881 Crore of

Government revenue has been collected in 93.5

Lactransactions. Number of transactions has

touched 2 Lactransactions per month. INR 94

Crore of revenue collected in one month (April

'10) of 2010-11 compared to INR83 Crore for the

same period in 2009-10.

The IT department of the Chandigarh

administration plans to add some new services

to those offered at e-Sampark centres in the

coming months. These include

DeputyCommissioner'sOffice

Caste Certificate

• Application forAllotment/Transfer/Mutual/Transfer of GovernmentHouse.

• Application for Transfer onthe Basis of Intestate Death.

• Application for Transfer onthe Basis of Registered SaleDeed

• Application for Grant of NOCfor Sale/Gift/Transfer.

• Application for Permissionto Mortgage.

• Application for Transfer onthe Basis of RegisteredUnregistered Will.

DO

Project Characteristics

Interoperability: e-Sampark is entirely a Web

basedsolution. Hence the client who is accessing

the application needs only to have aWeb

Browser installed on his system irrespective of

any operating system.

Open SourceSoftware Systems:Linux has been

used asthe operating system, for which the

source code is publicly available-referred to as

open-source software. Open source software

goes one step beyond freeware. Not only does it

provide the software for free, it provides the

original source code used to create the software.

Linux is the best-known example; others include

Apache.

Security: e-Sampark project has two types of

accessconnectivity:

• Intranet Connectivity

• Internet Connectivity

The e-Sampark centers are connected with

dedicated communication links to NICNetwork

and Data Center (NDC).Thus there is minimal

outside scope for security breach.

Scalability and Reliability: The system is highly

e-Sampark Locations

scalable in terms of hardware and software.

Hardware resources can be upgraded easily if the

system load increases. In terms of software, it is

purely oracle-based solution, which can be easily

upgraded to the newer versions.

Project Sustainability

Adoption of Public Private Partnership (PPP)

resulting in the efficient allocation of risk

between the government and private partner

supported by the encouraging payment

mechanism is expected to provide sustainability

to the project. Initially fixed rate model is

adopted for the project and Chandigarh

Administration hasagreed to pay a fixed cost per

transaction to the BOToperator for the services

provided. The model has flexibility for inclusion

of more services,which is basedon differential

pricing basedon the type and volume of

transactions. The service centers selected for the

project are located in Government

provided/owned buildings. Theseare the

locations where the citizen servicesare already

provided by the Departments. This has resulted

in minimal upfront investment from

Administration.

Sr. No. e-Sampark Centre

1. e-SamparkCentre, Sector 10




s. e-Sampark Centre, Sector 40

6. e-Sampark Centre, Sector 43


Location

Electricity Operation Sub Division No.2, Sector lOA, Chandigarh

Electricity Operation Sub Division No.4, Sector 15C,Chandigarh

Electricity Operation Sub Division No.3, Sector 18A,Chandigarh

Opposite Janj Ghar, Near Gurudwara, Sector 23C,Chandigarh

Electricity Building, Sector 400, Chandigarh

Electricity Operation Sub Division No.9 Sector 43A, Chandigarh

KVGrid SubStation, Sector 47C,Chandigarh

DO

8. e-SamparkCentre, Mani Majra Municipal Corporation Building 1st Floor,Opposite CivilHospital, Manimajra, Chandigarh

9. e-SamparkCentre, Industrial Electricity Operation Sub Division No.5, ChandigarhArea, Phase- I

10. e-SamparkCentre, Sector-17 ChandigarhTreasury

11. e-SamparkCentre, Sector-12 PGI,Shopping Centre, Sector 12, Chandigarh (Only TwoCounters & for limited services)

12. e-SamparkCentre, Sector-1 HighCourt

Benefits Accrued

• One stop solution to citizen for multiple

tasks, resulting in eradication of frustration to

the common man as he had to deal with

many functionaries.

• Reduction of wastage of time of a citizen as

multiple tasks is being performed at these

Centres.

• Citizen Centric Centres having state of the art

facilities, apart from central location

• 8 am to 8 pm service on all days exceptSundays

• Better turn around in receipt, processingandissueof services

• Transparency in delivery of services

I Page I 10

• Easymaintenance of MIS leading to quick

reconciliation of Treasury collections.


Following G2Cservices are currently being

offered by the e-Sampark centres:

Excise& Taxation

ChandigarhTransportUndertaking

Payment of taxesVAT/CSTCollection

Chandigarh TransportUndertaking

Issue of Senior Citizen CardIssue of Disability IdentityCardDisbursement of pension forold age persons, widows andisabled persons

Payment of Electricity BillBooking of Tubewell forirrigation in Rural AreaIssue of Birth & DeathCertificates

Payment of Water &Sewerage BillsOpen Space bookingsCommunity Hall Bookings

School Fee Collection of 20GMSSSchools

Doctor's Appointment forpatients to GMSH & GMCH

Tenant RegistrationDomestic ServantsRegistrationGeneral, Sticker and PostalChallanSale of Stamp PapersSale of Stamps and SpecialAdhesive Stamps

Chandigarh Housing Board -Sale & Receipt of FormsAll deposits for dwelling UnitsofCHB

Passport ApplicationSubmission

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Following B2C services are currently being

offered by the e-Sampark centres:

HFCL- Connect

Airtel - Mobile Telephone Bill Payment

Airtel - Landline

Spice - Mobile

Along with Sampark Centres, the Administration

hasalso set up JanSampark Centres.There are

11 JanSampark centres in premises of Sampark

centres and 1 independent JanSampark kiosk.

Thesecentres disseminate useful free

information services to the citizens. EveryCentre

supports multi service delivery i.e. information

delivery and non-transactional services.This

initiative targets that the benefits of ICTreach

the people without PCand internet connectivity

and also savestheir valuable time and money

consumed in traveling to government offices

Information Services

Below mentioned information services are

offered by the e-JanSampark. Theseservices are

provided free of cost to the citizens. But when

the citizen needs any print out, the same is

available at Rs.2 per printout.

• All procedures and forms for all departments,

which are frequently used by a common man

e.g. How to apply for a birth/death certificate

including procedure for late entry, how to

lodge a FIR,various forms and procedures

concerning public offices such asEstate

Office, DCOffice, Municipal Corporation,

EngineeringWing etc.

• Education and Health related information

services e.g. daily updated information

regarding availability of blood in Blood Bank

of Government Medical Hospital, OPD

appointments of Govt Hospitals, Exam

Results, Information about availability of

educational and health related facilities in

each sector etc.

• Transport and Tourism related inquiries e.g.

BusRoutes, information relating to tourism

activities etc.

• Inquiries relating to Passport status, Railway

booking status, Train timings etc.

• Providing accessto all Government websites.

• Saleof Stamp Papers,RevenueStampsetc.

• Other information like utility services

available in each sector etc.

• Receipt of Public Grievancesand RTI

Applications (the RTIApplications are

scanned and sent to the relevant authority by

the JanSampark centre)

Applications are scanned and sent to the

relevant authority by the JanSampark centre)

Benefits Accrued

• Government Servicescloser to the citizen

• Giving substance to Right to Information Act

• Better information dissemination

• Transparency& efficiency in government

citizen interface

• Life simpler for the common man

• Financially self sustainable model for

information delivery free of cost to the

common man

DO

e·6ram Sampar"Continuing its commitment to bridge the digital

divide, especially amongst the rural population,

13 e-Gram Sampark have being set up acrossall

the villages of Union Territory of Chandigarh. The

citizens will be able to use all the 23 G2CServices

and 5 B2CServices,which are presently available

to the-Sampark centres situated in the urban

areas. Sincethese-Centres would be providing

the rural citizens an opportunity to have an

accessto the huge amount of information by

using broadband connectivity, these-Centres will

emerge as Rural Knowledge centres for the rural

population, especially the disadvantaged.

Information services in these centres will be

provided free of cost, on the lines of Jan

SamparkServices.Thesecentres will also help

the rural citizens in registering their grievances,

apart from helping them file their applications

under RTI.

With the help of Department of Rural

Development, 13 locations have been identified

and centres have been set there. These include,

Panchayatbuildings lying unused and the Gram

Sampark centres will be set up after

reconditioning these buildings. These centres will

also have safe drinking water facility, clean

toilets, etc., as are available at the-Sampark

centres and e-JanSampark centres in the urban

areas.

Ipagelll

The villages which would be covered under this

initiative are:

Name of the Village

1. Palsora

2. DaduMajra

3. Mauli Jagran

4. KhudaAlisher

5. Kaimbwala

6. Daria

Status

7. MakhanMajra

8. RaipurKalan

9. RaipanKhurd

10. Behlana

11. HallaMajra

12. KhudaJassu

13. Dhanas

Operational

e-Gram Sampark Location

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This initiative from Chandigarh Administration

enables the citizens to access information on a

whole range of e-Sampark services from their

mobile phones by simply sending an SMS.

To avail the m-Sampark services, all that a citizen

required to do is to SMS "SMENU" to 58888. A

menu of services available will be sent back to

him via an SMS, from where he/she can get the

required information.

The basic idea behind launching the m- Sampark

service was to ensure that the citizen can get

information about e-Sampark services from all

possible information access mechanisms. With

the wide reach of cellular phone, it is really

convenient for the citizens to know of the

different services through their cellular phones

in absence of internet connectivity.

The services provided through m-Sampark

currently are:

SBILL Get the Electricity / Water bill details on

SMS.

SLoe Get the address of the Sampark Centres

acrossthe city.

SSERV Get a list of the services provided by

Sampark Centres.

sooe Get a list of all the documents accepted

for age proof and residence proof.

m·SamparkOnline Sampark Services

The administration has initiated action to set up

mobile Servicesto deliver services accessibleto

the citizens in the field, in the street, at home or

other convenient locations on a 24 X 7 basis like

sending information about customer bills

generation on mobile, sending e-receipt of all

transaction on mobile even equip them to

effect payments of bills using their mobile

phones, rather than the citizens having to visit

Sampark centres. At present customers can log

on to the internet portals to accessservices and

payment of services through credit card & debit

card (Axis bank) the additional internet portal

serviceswill be like facility of net banking for

submitting the payments of various bills through

online by citizens through any credit card & debit

card. Secondgeneration Sampark centres will be

also eco green, with issuing of e-receipts and

electronic payments of transactions which will

condense the use of paper receipts.

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ISO certification

The department hasgot ISO9001:2000

certification to make its systemsand procedures

in harmony with international quality

management systems.

ISO9001:2000 certification is an international

brand which symbolizes the image of an

organization in terms of its quality management.

The ISO9000 and ISO14000 families are among

ISO'smost widely known standards ever. ISO

9000 and ISO14000 standards are implemented

by some 887 770 organizations in 161 countries.

ISO9000 has become an international reference

for quality management requirements in

business-to-business dealings, The ISO9000

family is primarily concerned with "quality

management" .

Sincethe IT Park is a unique facility incorporating

various environmentally friendly features like

large green cover, installation of noise barriers,

water harvesting system for buildings, special

arrangements for disposal of e-waste/hazardous

waste materials etc. the Department of

Information Technology has desired to get

International Environmental Management

SystemsCertification (150- 14001:2004) for the

Park.The ISO14000 family is primarily

concerned with "environmental management".

This will go a long way in bringing the RGCTPon

the International map.

The National Productivity Council, a premier

consultancy organization under the ministry of

Industry and Commerce, Gal has been engaged

for providing consultancy and training for this

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Other Initiativespurpose and they have started the work in

providing the requisite consultancy to the

Department of Information Technology so asto

obtain ISO14001:2004 for RGCTP.

Cyber Security & Research Centre

Addressing the issueof growing Cyber crime and

the increased need for improved information

security, the U.T.Administration in collaboration

with NASSCOMset up the Cyber Security and

ResearchCentre at the Punjab Engineering

College.

CSRCis a security research centre the primary

focus of which is to conduct high quality research

in the general areas of security, and performance

optimization in Networking, at affordable costs.

The Centre is a platform to provide defense

against threats such as information warfare. The

Cyber Security ResearchCentre carries out

studies and hosts seminars that move society

towards rational and informed discussion of

these critical changes.Center's mission is to

encourage, promote, facilitate, and execute

interdisciplinary research in areas related to the

nexusof society and the Internet. The research

work to be undertaken in the Centre and data

collected here shall be of great benefit to the

entire Researchcommunity who shall be

perusing the similar area.

This Centre caters to the needs of the IT Industry

in providing assistanceto the State Police

authorities in the Chandigarh Capital Region,the

technical inputs relating to providing security to

their Intellectual Proprietary Rightsof the IT

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professionals and will also help them tackle

various issues arising out of Cyber security

crimes. The Board of mentors of the CSRC,

include such prominent names as Dr. Sundeep

Oberoi, Principal Consultant, TCS,Sh. Arun Seth,

Chairman, British Telecom India, Dr. Bhaskaran

Raman, Asstt. Prof., liT Kanpur, Prof. Rudra

Pratap, Associate Prof. Indian Institute of

Sciences, Bangalore, Sh. N.K. Sarvade, Director

Cyber security research, NASSCOM, Sh. Prem

Chand, ED, Tech Mahindra and Major General

D.V. kalra, Chief signal officer, HQ, Western

Command, Chandimandir.

The technical consultancy is provided by

NASSCOM and the funding to the project is done

by Department of Information Technology,

Chandigarh Administration, which is done

through Society for Promotion of Information

Technology (SPIC), Chandigarh.

National e-Governance Plan

Technology can be a great leveler if its availability

and accessibility is fair & equitable. It enables

two human beings from entirely different walks

of life and strata of society to stand on common

footing, empowering a society from its grass

roots. Thiswas one of the underlying

philosophies of the National e-Governance Plan

(NeGP).

The realization of the benefits of e-Governance

and thus NeGPis well captured in the

governance agenda of the current government,

wherein e-Governance is not seen as the "use of

IT" in governance but as a "tool" for ensuring

"good governance".

ChandigarhAdministration under NeGPhas

taken following e-Governance initiatives:

Project Description

ChandigarhAdministration theaims to leverage the

e-Governance potential of ICTin MCC

in Municipal to improve upon the

Corporation of delivery of existing civic

Chandlgarh amenities offered to

(MCC) the citizens ofChandigarh and toimprove upon theservice levels fordelivering the services.

The department ofUrban Planning aims inachieving theobjectiveof goodgovernance and taken

e-Governance this initiative toin Urban redefine andPlanning computerize the core

business processes. Forimproving the deliveryod services andimproving departmentfunctioning ..

The EducationDepartment ofChandigarhAdministrationsupervises thefunctioning ofGovernment Colleges

e-Governance in Chandigarh. The e-In Education Governance in

education Departmentaims in delivering theservices to theapplicants with aminimum turn aroundtime on an AnywhereAnytime Service basis

This project aims increating a modern statetax administration thatis efficient, effectiveand equitable and

Commercial which is conducive toTaxes investment, economic

growth and free flow ofgoods and serviceswithin the commonmarket for India

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Project Description

CrimeandCriminalTrackingNetwork&Systems(CCTNS)isaMissionModeProjectunderthe Nationale-GovernancePanofGovtof India.CCTNS

CCTNSaimsat creatingacomprehensiveandintegratedsystemforenhancingtheefficiencyandeffectivenessofpolicingthroughadoptingof principleofe-Governance

TheChandigarhAdministrationis in theprocessof implementthe smartcardschemefor PublicDistributionSystem(PDS)on apilotbasis.Theschemewillstreamlinethefunctioningof the FoodandSuppliesDepartmentbyensuringimprovised

Public andefficientserviceDistribution delivery.System

Thesmartcardsystem,to be implementedonbuild,own,operateandtransfer(Boot)model,envisionssettingupof PointofSale(POS)terminalsinall the fair priceshops(FPSs)of the city.

CITROP

Under Chandigarh ITReachout Program(ClTROP)which is an initiative of the Chandigarh

Administration in year 2007-08 has started three

batches of basic computer training program and

one C-TOSSbatch for the children's of

underprivileged segment at Bal Bhavan,sector

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23. Training will equip these children with

necessarycomputer skills and will further

encourage them to excel in specific areas as per

their aptitude and talent. Apart from that

Chandigarh Administration under CITROP

umbrella hasalso taken an another initiative by

starting Basiccomputer program and Soft Skills

program for students of Madrasa, Manimajra in

association with United ProgressiveMuslim

Front. Under this initiative two batches of

fundamental computer training have been

started and two batches of C-TOSShave been

started for the students of Madrasa and children

of minorities where free training is being

provided to enhance their basic computer and

soft skills.

Under CITROPin association with social welfare a

special batches of basic computer program and

soft skills will be launched for the women of

minorities to enhance their computer and soft

skills. Apart from that batch of basic computer

program will be started at Juvenile home to

equip the children with necessary IT skills.

C-TOSS

ChandigarhTraining on Soft Skills (C-TOSS)a

initiative of ChandigarhAdministration, which

has been running in all Government Schoolsof

UTand Collegesof Chandigarhwas revamped

and the changeswas implemented in schools

and collegeswith the start of the session2007-

08. The revampaing has been done in

accordance with the recommendation of Hewitt

Associateswho had been appointed consultant

to review the program. As per the

recommendations, in session2007-08 a newly

designed C-TOSSprogram was introduced in

ClassVI and ClassIXapart from ClassXI ad XII.

This has been done to harmonise with the

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current skill sets of the students with the needs

of the industry by reducing the number of hours

and also aligning the program with the NAC

(NASSCOM Assessment of Competence) Test

which is a certification programme to

standardize the employability criteria for the KPO

Industry by NASSCOM. There would be three

levels of program available against seven level

available currently.

In the year 2007-08 standardization of the

teacher's manual was done by developing

teachers manual for school and college level. A

proper feedback mechanism has been prepared

so that program should be monitored properly

and could be improved further on the basis of

that. To extend the benefits of C-TOSSprogram

to all the students of Govt. Schools, it has been

implemented in all 81 Govt. Schools of UT in

session 2011-12. In an effort to enhance the

impact of the program, it has been introduced

in class IX, X & XI from current session.

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e·Governante in (handiearhThe Society for Promotion of IT in Chandigarh (SPIC)has been set up under the aegis of the Department

of Information Technology,Chandigarh Administration for implementing the various plans of the

Administration to promote the IT industry in Chandigarh. The Chairperson of the Society is the Adviser to

the Administrator.

Following e-Governance projects have been accomplished by SPICin Chandigarh:

Projects Accomplished

Project Description

Registration LicensingAuthority Project

SPICprovides entire support toRegistration and LicensingAuthorityServicesoperations. SPICprovides allconsumable items to RLAand SPICalsomaintains Data Card printer used forprinting of smart cards. Completemaintenance to application softwareand database. SPICissuesRegistrationcertificates, Driving License,ConductorLicenseand Trade certificates on smartcards and whereas Learning license andNOC'son simple paper with watermarkof logo of Chandigarh. SPICprovidesconsumables to R&LAfor printing ofsmart cards and Software andhardware support for theirmaintenance for better performance.SPICalso maintains the database ofRegistrations and Driving LicenseofChandigarh and backup the same

Library Soft

The "LibrarySoft" software is all aboutmanaging a Library. Managing a Libraryincludes Issue/Return of Items,Inventory Control, Generation ofReports, Computation of Fine,MakingID cards, Maintaining Registerscontaining information of variousarticles in the Library, assigningAccessionNumbers, Call Numbers toarticles, ID numbers, MembershipNumbers to Borrowers, Marking Lostarticles and assigningWithdrawnNumbers to them, clearing of Duesetc.

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Project Description

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Challaning System

This Project maintains informationregarding CHALLANSdone per day. Italso provides small window in whichviolators can pay their challan withoutgoing to court. This project helps indetermining the amount a person hasto pay for a particular challan. Entriesfor the Challan amount paid at variousSampark Centre are also entered here.

Employment Exchange

Employment Exchangeis the hub fromwhere job opportunities are notified toall the potential candidates who haveregistered themselves and on the otherhand, for Employers, it provides alisting of some of the capablecandidates for a particular job.

Chandigarh HousingBoard Project

This software maintains the accounts ofall the allottees who have purchasedflats/plots from Chandigarh HousingBoard. Software is used to createledger from Cashbook. It also maintainrecord of vacant houses, groundrent,pending installment, watchward etc.

CPCC-CESS

This Project maintains informationregarding the Assessees,computestheir CESSmaintains records ofPaymentsmade and also record ofreimbursement to ministry.

This project involves modules namelyStudent Information System, EmployeeManagement, Inventory Management.

Student InformationSystem

All the data associatedwith thestudents, employees, library, andaccounts is operated upon manually inthe files, which can even giveinaccurate results, will be handled aftercomputerization for easystorage andaccess.

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Project Description

Personal Management System

This Project maintains informationregarding the Inventory and theEmployee Details at at GCCIW.lnInventory management System itmaintains the Demand Entries,theStock Entries,the details of Purchasesmade and also keeps record of finishedgoods

Senior Citizen and DisabilityCard Issue

This Project maintains informationregarding THEIssueof Senior CitizenCardand Disability Card.

This Project maintains informationregarding CHALLANSdone per day. Italso provides small window in whichviolators can pay their challan withoutgoing to court. This project helps indetermining the amount a person hasto pay for a particular challan.

Challaning SystemSTAdealswith the challan ofTransport/Non-Transport vehicles.

Various offences fixed and categorizedby goverment include their section andpunishment asmentioned ahead in theoffences details

Loan Management System

This Project maintains informationregarding Loan sanctioned to variousApplicants. It keeps record of therecovery made by Backfinco fromvarious applicants.

Project Monitoring System

Keeping in view the larger public interest,various innovative projects have beenlaunched by the Administration and inorder to assist the function to pursuedevelopment strategies to complete themunder a time bound manner, the ProjectMonitoring Systemhas been evolved asatool to effectively monitor the projects.

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Project Description

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Permit Management System

The scope of the project has been definedto include computerised permit generation,permit printing with pre-printed stationary,permit search and record of the variousliquor quotas to be implemented (if any)among others. The Permit ManagementSystem is proposed to have a centralizeddatabase which shall reduce the problem ofstoring and retrieving the data. Using thesystem, the officers in the ExciseandTaxation Department shall be able to workmore efficiently by reducing the amount offile work involved in the various permitrelated procedures. The permitmanagement system shall include easypermit generation utility, permitcancellation utility, a module to revalidatethe permits and calculate fees dynamicallyamong other features. Authentication aswell asauthorization features are to beincorporated so as to provide a high level ofsecurity to avoid any misuse of the system.

Turnkey Project

SPICis a executing agency for theimplementation of the computerization ofthe entire Government Medical College &Hospital, Sector - 32 which includesestablishing entire campus wide areanetworking, implementation of applicationsoftware, providing consultancy forselection and installation of hardware. Theentire networking of campus andresidential area has been completed underPhaseI and third Party Audit is going on.The phase-2 of the project includedimplementation of the HospitalManagement Information Systemwhichwould integrate the electronic medicalrecords of the patients acrossall thehospitals and dispensaries & will thecentralized the database of all hospitals anddispensaries acrosscity which wouldenable them to implement & offer quality,efficient & hasslefree medical services tothe citizens. Preparation & approval of RFPfor Integrated HMIS solution is alreadycompleted which will be floated shortly.

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Projects Ongoing

Project Description

ICMS(Integrated CampusManagement System)

ICMS(Integrated CampusManagementSystem)has being developed &implemented by SPICfor the completecomputerization of Govt. CollegeofArt, Chandigarhwhich includes thecomputerization of AdmissionProcedure, PostAdmission, Finance,Human Recourse,Library, andInventory.

Personal Information System

Personal Information Systemhas beendeveloped by SPICfor ChandigarhPolice Department to automate its HRDDept. The scope of the project is tomanage all the information about allthe personals of the Policedepartment.The Personal Information Systemhas acentralized database which will reducethe problem of storing and retrievingthe data. Usingthe system, the officersin the Police Department are able toknow all the details, thus, reducing theamount of file work involved in thevarious record keeping relatedprocedures.

IEMS(Integrated ExciseManagement System)

ERPSolution is being developed bySPICwhich is implemented at theChandigarhAdministration's ExciseandTaxation Department. The scopeof theproject has been defined to includecomputerized Licensesgeneration andprinting and license search andmaintaining register of treasuryreceipt/ ChallaanThe ERPSolution isproposed to have a centralizeddatabase which shall reduce theproblem of storing and retrieving thedata. The ERPSolution shall includeeasy license generation utility, licensecancellation utility, a module torevalidate the license and calculate feesof the Individual Licensee.

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Notes

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34. e-sampark.pdf

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