34 students' interaction with librarians through facebook
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STUDENTS’ INTERACTION WITH LIBRARIANS THROUGH FACEBOOK
DORA YU-TING CHEN
WILSON MAXWELL
SAMUEL KAI-WAH CHU
SELINA WEN-ZHE LI
LEONIE LAI-CHING TANG
INTRODUCTION
This research uses mixed methods to study the use of Facebook in academic & public libraries to communicate with students. • Under the prosperity of social networking
tools, there are needs for libraries to adopt social networking tools to thrive in the information age.
INTRODUCTION – RESEARCH OBJECTIVE
To find out the application of Facebook in academic and public libraries in the English and Chinese speaking countries / regions;
To identify the effectiveness of using the tools for information/ knowledge sharing and in enhancing various library services for students; and
To elicit the reasons for libraries to use (or not use) Facebook; and
To understand students’ attitude toward Facebook used by the libraries.
LITERATURE REVIEW
• Facebook do make the communications between libraries and students or the library services for students more efficiently.
Graham, Faix, & Hartman (2009)
• However, attitudes of students and librarians on academic libraries using tools of this kind, are complicated and vague.
Connell (2009)
LITERATURE REVIEW
• Libraries’ concerns:• bandwidth, • increased traffic in the library, • computer abuses, • distractions.
Hendrix, et al. (2009)
• Students’ attitude:• preferring emails for academic activities rather than
Facebook,• unwilling to add libraries as “friend” on Facebook.
Chu, et al. (2008)
RESEARCH GAP
Research on the applications of Facebook in public libraries is far from sufficient.
• Facebook, which began as a social networking site for college students, was used significantly more by academic library directors (58%) than by public library directors (10%)
De Rosa et al. (2007)
RESEARCH GAP
There is a lack of studies on a world-wide-basis.
• Existing studies on Facebook in libraries focused on one country
Charnigo & Barnett-Ellis (2007)
• or one organization
Chu, et al. (2008)
RESEARCH GAP
• The data collected by these studies are mainly quantitative.
Qualitative data from in-depth studies seem to be absent.
RESEARCH DIMENSIONS
Details of contents on libraries’ Facebook
pages, e.g., categories of posts, writing style, preference on tools
Usefulness of Facebook for libraries
Benefits and difficulties / challenges of libraries
using Facebook
Administrations on Facebook
RESEARCH METHOD
• Mixed methods: employing both quantitative and qualitative methods to answer the research questions
Creswell (2003)
• content analysis; semi-structured interview
Qualitative:
• descriptive analysis on posts
Quantitative:
RESEARCH METHOD
Region / Country Academic library Public Library
Great Britain 1 1
United States 2 1
Canada 1 2
Subtotal for English-speaking
countries
4 4
Taiwan 3 2
Hong Kong 1 0
Subtotal for Greater China 4 2
DATA COLLECTION – FACEBOOK USAGES
• It is a platform for both libraries and libraries’ users
Librarians created fans pages in Facebook for libraries
DATA COLLECTION – FACEBOOK USAGE (CONT’)
• It can be text, photos, videos and external link• There are some others functions: discussion,
event and vote.
Libraries post threads on wall
Users like the items and make comments
Facebook acts as a resources center
DATA ANALYSIS – FACEBOOK SUBSCRIBERS
Academic libraries No. of subscribersLWU 1918LGUS 2693LUGM 312LUD 1680Public libraries No. of subscribersLMC 21046LPC 2511LB 30339LPT 9503
DATA ANALYSIS – FACEBOOK SUBSCRIBERS
Academic libraries No. of subscribersLUBKH 878LUTN 8792LUHTN 2617LUCS 3402Public libraries No. of subscribersLPT 3281LTN 953
DATA ANALYSIS - CONTENTS
• E.g.1: Announcement: …• E.g.2: Breaking News: …
Post formatting
• E.g.1: Who Knew Wed: What’s …?
Post pattern
DATA ANALYSIS – INTERACTION 1
Complaint and feedback
DATA ANALYSIS – INTERACTION 2
Consultation on user opinion
DATA ANALYSIS – INTERACTION 3
Embed other channels• Library Orientation Video for college freshmen
DATA ANALYSIS – INTERACTION 4
Events involving library users - Participation
DATA ANALYSIS – CATEGORIES OF USAGES
Categories Explanation Example
1Announcement - Event update#event#previous event
Announcement - Event update Invite to join Facebook event
2
Announcement - Facilities & Referencing update#facilities#references
Announcement - Facilities & Referencing update New access to existing databases
3
Consultation & Reply#consultation#reply#technical support
Reply & Redirect the users To users A, …
4Discussion & Interaction#topics#vote
Raise a topic Do you like …?
5Promotion - Library & Collections#collections#library
Promote library services New release!! …
6 Sharing #resources Sharing Post YouTube video
FINDINGS – NO. OF USAGES
Type 1 Type 2 Type 3 Type 4 Type 5 Type 6 No. of posts
The most used type
LUGM 13 5 3 3 23 1 48 5
LUBKH 5 4 1 1 6 3 20 5
LUTN 22 13 3 3 8 1 50 1
LUHTN 23 9 3 5 2 3 45 1
LUCS 15 16 3 1 4 6 45 2
LUD 11 22 1 5 2 3 44 2
LGUS 10 3 3 3 10 21 50 6
LWU 12 11 3 1 13 8 48 5
LPC 5 1 2 0 8 1 17 5
LPT 13 9 3 4 14 8 51 5
LTN 24 1 2 1 6 1 35 1
LMPT 16 0 0 2 2 1 21 1
LB 12 3 1 3 21 3 43 5
LMC 9 2 3 13 15 13 55 5
FINDINGS – NO. OF USAGES (CONT’)
No. of libs used it as the most used type1 4 10.3%2 2 5.1%3 0 0.0%4 0 0.0%5 7 17.9%6 1 2.6%
FINDINGSCATEGORY 1 – ANNOUNCEMENT (EVENTS)
Libraries hosted events and posted on wall• They included event details, e.g.: time & venue, and
references, e.g.: external links• They could add additional information by comments• It’s also a way to inform users the events were cancelled
FINDINGS CATEGORY 2 – ANNOUNCEMENT (FACILITIES & REFERENCES)
Facilities update, e.g.: the opening hours of libraries during examination period
References update, e.g.: the new gateway to access certain existing databases
FINDINGS CATEGORY 3 – CONSULTATION
Passive: reply users’ enquiries & suggestionsActive: raise some Frequent Asked Questions (FAQs)
as topics & welcomed library patrons to participate
FINDINGS CATEGORY 4 – DISCUSSION & INTERACTION
Librarians expressed their opinions on libraries and collections• They also created “vote” in Facebook
FINDINGS - CATEGORY 5 – PROMOTION (LIBRARY & COLLECTIONS)
Promote libraries’ collections, e.g.: collectionsPromote libraries’ services, e.g.: new facilities
Promote references services, e.g.: new e-resources
FINDINGS - CATEGORY 6 – SHARING (KNOWLEDGE-SHARING)
Academic libraries: libraries’ resourcesPublic libraries: external resources
DISCUSSION 1 – MARKET SHARE
• is much more prevailing in recent years.
• have set up Facebook.
Academic & Public libraries
• were more promising in using Facebook so that they attracted more subscribers.
Public libraries
• public libraries were lagging behind academic libraries.
In Great China,
DISCUSSION 2 - APPLICATIONS
• (before) subordinated medium to contents-sharing tools• (after) a platform for libraries to inform users
Libraries
• tend to be more aware of responses from users and what users are interested in.
CONCLUSION
CONCLUSION (CONT’)
The effectiveness:
• With the help of twitter or Weibo, libraries could do the following much more effective than before:• Enhances referencing services• Facilitate information sharing• Facilitate knowledge sharing• Help promote library services• Increase understanding
CONCLUSION
CONCLUSION