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4069-5xx/7xxLexmark T62X

Lexmark and Lexmark with diamond

design are trademarks of Lexmark

International, Inc., registered in the

United States and/or other countries.

Table of Contents

Index

Safety and Notices

Trademarks

Start Diagnostics

Revised: July 27, 2007

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Edition: July 27, 2007

he following paragraph does not apply to any country where such provisions are

inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THISPUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS ORIMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OFMERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do notallow disclaimer of express or implied warranties in certain transactions; therefore, this

statement may not apply to you.his publication could include technical inaccuracies or typographical errors. Changes are

periodically made to the information herein; these changes will be incorporated in latereditions. Improvements or changes in the products or the programs described may bemade at any time.

Comments may be addressed to Lexmark International, Inc., Department D22A/032-2,740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail [email protected]. Lexmark may use or distribute any of theinformation you supply in any way it believes appropriate without incurring any obligationo you.

ImageQuick, Optra Forms, PictureGrade and StapleSmart are trademarks of LexmarkInternational, Inc.

Lexmark and Lexmark with diamond design,Prebate and MarkNet are trademarks ofLexmark International, Inc., registered in the United States and/or other countries.

PostScript is a registered trademark of Adobe Systems Incorporated.

PCL is a registered trademark of the Hewlett-Packard Company.

Other trademarks are the property of their respective owners.

Copyright Lexmark International, Inc. 2001.

All rights reserved.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

his software and documentation are provided with RESTRICTED RIGHTS. Use,duplication or disclosure by the Government is subject to restrictions as set forth insubparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause atDFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc.,Lexington, KY 40550.

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P/N: 12G3959

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Table of Content

Laser Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-ix

Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-xix

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-xxiv

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2Maintenance Approach. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3Tools Required for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1Service Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2User Status Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24User Attendance Messages. . . . . . . . . . . . . . . . . . . . . . . 2-29Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . 2-41Symptom Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42

Service Checks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46Charge Roll Service Check . . . . . . . . . . . . . . . . . . . . . . . 2-47Cover Open Switch/Cable Service Check . . . . . . . . . . . . 2-49Dead Machine Service Check . . . . . . . . . . . . . . . . . . . . . 2-50Duplex Option Service Check . . . . . . . . . . . . . . . . . . . . . 2-53Envelope Feeder Option Service Check . . . . . . . . . . . . . 2-56Fan Service Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-63Cold Fuser Service Check . . . . . . . . . . . . . . . . . . . . . . . . 2-65Hot Fuser Service Check . . . . . . . . . . . . . . . . . . . . . . . . . 2-67Fuser Solenoid Service Check. . . . . . . . . . . . . . . . . . . . . 2-68Input Sensor Service Check . . . . . . . . . . . . . . . . . . . . . . 2-68Input Tray(s) Option Service Check. . . . . . . . . . . . . . . . . 2-69High-Capacity Feeder Input Tray Service Check. . . . . . . 2-72Main Drive Service Check . . . . . . . . . . . . . . . . . . . . . . . . 2-85Operator Panel Service Check . . . . . . . . . . . . . . . . . . . . 2-86Options Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . 2-88Output Bin Sensor Standard Tray Service Check . . . . . . 2-90

Output Expander Service Check . . . . . . . . . . . . . . . . . . . 2-91High-Capacity Output Stacker Service Check . . . . . . . . . 2-965-Bin Mailbox Service Check . . . . . . . . . . . . . . . . . . . . . . 2-99Paper Feed Service Check . . . . . . . . . . . . . . . . . . . . . . 2-105Parallel Port Service Check . . . . . . . . . . . . . . . . . . . . . . 2-107Printhead Service Check . . . . . . . . . . . . . . . . . . . . . . . . 2-108
http://-/?-

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Print Quality Service Check . . . . . . . . . . . . . . . . . . . . . .2-109Smart Cartridge Contact Assembly Service Check. . . . .2-121Serial Port Service Check . . . . . . . . . . . . . . . . . . . . . . . .2-122Toner Sensor Service Check . . . . . . . . . . . . . . . . . . . . .2-122Transfer Roll Service Check . . . . . . . . . . . . . . . . . . . . . .2-123StapleSmart Finisher Service Check . . . . . . . . . . . . . . .2-125

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Diagnostic/Configuration Menu . . . . . . . . . . . . . . . . . . . . . .3-1Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Diagnostic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6Exiting the Diagnostics Mode . . . . . . . . . . . . . . . . . . . . . . .3-6

Device Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6Quick Disk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6Disk Test/Clean. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6Flash Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7Disabling Download Emulations . . . . . . . . . . . . . . . . . . . . .3-8

Duplex Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8Duplex Quick Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8Duplex Sensor Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9Duplex Motor Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9Duplex Feed 1 Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12Duplex Feed 2 Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12

Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13Viewing the Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13Clearing the Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13

Hardware Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

SDRAM Memory Test . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15ROM Memory Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15Parallel Wrap Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16Serial Wrap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17

Input Tray Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19Input Tray Feed Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19Input Tray Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19

Output Bin - Feed to all Bins Test . . . . . . . . . . . . . . . . . . . . . .3-20

Output Bin Feed Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21Output Bin Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21Finisher Tests, StapleSmart Finisher Option . . . . . . . . . . . . . .3-24Base Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26

StapleSmart Finisher Tests . . . . . . . . . . . . . . . . . . . . . . . .3-26StapleSmart Finisher Sensor Test . . . . . . . . . . . . . . . . . .3-27

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5-Bin Mailbox Diverter Test . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28Printer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30

Setting the Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30Viewing the Permanent Page Count . . . . . . . . . . . . . . . . 3-30Maintenance Page Count . . . . . . . . . . . . . . . . . . . . . . . . 3-31Setting Configuration ID. . . . . . . . . . . . . . . . . . . . . . . . . . 3-31

Restore EP Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . 3-32Print Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

Print Quality Test Pages . . . . . . . . . . . . . . . . . . . . . . . . . 3-34Printing Menu Settings Page . . . . . . . . . . . . . . . . . . . . . . 3-36

Auto Compensator Operation . . . . . . . . . . . . . . . . . . . . . . . . . 3-36

Autoconnect System, Paper Tray Options, Envelope Feeder andOutput Expander Operations . . . . . . . . . . . . . . . . . . . . . . . . . 3-37

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37Fuser Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39

Hot Roll Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39Paper Feed Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40

Paper Jams - Base Printer. . . . . . . . . . . . . . . . . . . . . . . . 3-40Paper Jams - Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41

Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1Handling ESD-Sensitive Parts . . . . . . . . . . . . . . . . . . . . . . . . . 4-1Adjustment Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Duplex Motor Drive Belts . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2Fuser Solenoid Adjustment . . . . . . . . . . . . . . . . . . . . . . . . 4-3Gap Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3Printhead Assembly Adjustment . . . . . . . . . . . . . . . . . . . . 4-4Paper Alignment Assembly Adjustment. . . . . . . . . . . . . . . 4-5

Screw Identification Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7Removal Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12Center Pan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17Card Assembly (NAND Flash) . . . . . . . . . . . . . . . . . . . . . 4-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19Developer Drive Assembly. . . . . . . . . . . . . . . . . . . . . . . . 4-20

Duplex Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21Duplex Front Cover Assembly . . . . . . . . . . . . . . . . . . . . . 4-21Duplex Front Cover Door . . . . . . . . . . . . . . . . . . . . . . . . . 4-21Duplex Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22EMC Shields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

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Frames . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-26Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-30Fuser Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-31Fuser Detack Fingers . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-31Fuser Detack Housing Assembly . . . . . . . . . . . . . . . . . . .4-32Fuser Transfer Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-33Fuser Envelope Conditioner Solenoid. . . . . . . . . . . . . . . .4-34Fuser Narrow Media Sensor/Flag Assembly. . . . . . . . . . .4-35Fuser Exit Sensor Flag Assembly . . . . . . . . . . . . . . . . . . .4-35Fuser Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-35Fuser Lower Exit Guide Assembly . . . . . . . . . . . . . . . . . .4-36High Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . .4-37

Integrated Tray Compensator Assembly. . . . . . . . . . . . . .4-37Integrated Tray Compensator Pick Roll Assembly . . . . . .4-38Interconnect Board Assembly . . . . . . . . . . . . . . . . . . . . . .4-40Low Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . . .4-42Main Drive Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-43Main Drive Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-45Multipurpose Tray/Lower Deflector Assembly. . . . . . . . . .4-46Operator Panel Assembly . . . . . . . . . . . . . . . . . . . . . . . . .4-48

Operator Panel Cable/Cover Open Switch Assembly . . . .4-49Optional 250/500 Paper Tray Assembly . . . . . . . . . . . . . .4-50Paper Alignment Assembly . . . . . . . . . . . . . . . . . . . . . . . .4-51Paper Deflectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-53Paper Input Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-54Paper Size Sensing Board . . . . . . . . . . . . . . . . . . . . . . . .4-54Pick Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-54Printhead (4069-520/52n) . . . . . . . . . . . . . . . . . . . . . . . . .4-55

Printhead (4069-722/72n) . . . . . . . . . . . . . . . . . . . . . . . . .4-56Redrive Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-57Smart Cartridge Contact Assembly . . . . . . . . . . . . . . . . . .4-58Toner Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-59Transfer Roll Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . .4-60Upper Paper Deflector Assembly . . . . . . . . . . . . . . . . . . .4-60Upper Front Cover Hinge Assembly . . . . . . . . . . . . . . . . .4-61Upper Front Cover Interlock Switch Assembly . . . . . . . . .4-62Pick Roller Replacement. . . . . . . . . . . . . . . . . . . . . . . . . .4-63

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Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Low Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 5-1High Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Interconnect Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4Envelope Option Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7Duplex Option Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9Autoconnect - Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11Output Expander Control Board. . . . . . . . . . . . . . . . . . . . 5-12High-Capacity Output Stacker Board. . . . . . . . . . . . . . . . 5-14System Board Connector Locations . . . . . . . . . . . . . . . . 5-16System Board Connector Locations . . . . . . . . . . . . . . . . 5-20StapleSmart Finisher Option - Staple Card Assembly . . . 5-27

Cables - Base Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31Fuser Cable, DC Internal . . . . . . . . . . . . . . . . . . . . . . . . . 5-31Autoconnect Cable, (Fuser to LVPS). . . . . . . . . . . . . . . . 5-31Deflector Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31Fuser Cable, AC EP Autoconnect to Fuser Top Cover . . 5-32Integrated Tray Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32HSYNC Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32Mirror Motor Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33

Main Drive Motor Cable . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33Laser Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33Front Harness Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34Fuser Cable, DC EP Autoconnect to System Board . . . . 5-34Autoconnect Cable - System Board toTop/Interconnect Board . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34Autoconnect Cable - System Board toFront/Bottom/Interconnect Board. . . . . . . . . . . . . . . . . . . 5-35

Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1Safety Inspection Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1Lubrication Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

How to Use this Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . 7-1Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Assembly 2: Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4Assembly 3: Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8Assembly 4: Paper Feed (Autocompensator) . . . . . . . . . . 7-9Assembly 5: Paper FeedMultipurpose Unit . . . . . . . . . 7-10Assembly 6: Paper FeedAlignment . . . . . . . . . . . . . . . 7-12Assembly 7: Paper FeedOutput . . . . . . . . . . . . . . . . . . 7-14

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Assembly 8: Integrated Paper Tray500-Sheet . . . . . . .7-16Assembly 9: Main Drive . . . . . . . . . . . . . . . . . . . . . . . . . .7-18Assembly 10: Developer Drive . . . . . . . . . . . . . . . . . . . . .7-20Assembly 11: Hot Roll Fuser. . . . . . . . . . . . . . . . . . . . . . .7-22Assembly 12: Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . .7-26Assembly 13: Charging. . . . . . . . . . . . . . . . . . . . . . . . . . .7-27Assembly 14: Electronics . . . . . . . . . . . . . . . . . . . . . . . . .7-28Assembly 15: 250-Sheet Tray. . . . . . . . . . . . . . . . . . . . . .7-42Assembly 16: 500-Sheet Tray. . . . . . . . . . . . . . . . . . . . . .7-48Assembly 17: Duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-52Assembly 18: Output Expander . . . . . . . . . . . . . . . . . . . .7-58Assembly 19: Envelope Feeder . . . . . . . . . . . . . . . . . . . .7-62

Assembly 20: High-Capacity Feeder. . . . . . . . . . . . . . . . .7-66Assembly 21: KioskVertical Paper Adapter . . . . . . . . . .7-80Assembly 22: KioskHorizontal Paper Adapter . . . . . . . .7-82Assembly 23: High-Capacity Output Stacker . . . . . . . . . .7-84Assembly 24: 5-Bin Mailbox . . . . . . . . . . . . . . . . . . . . . . .7-90Assembly 25: StapleSmart Finisher . . . . . . . . . . . . . . . . .7-94Assembly 26: Options . . . . . . . . . . . . . . . . . . . . . . . . . .7-102Assembly 27: Miscellaneous . . . . . . . . . . . . . . . . . . . . .7-104

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1

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Laser Notices

The following laser notice labels may be affixed to this printer asshown:

Laser Advisory Label

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Class 1 Laser Statement Label

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Laser Notice

The printer is certified in the U.S. to conform to the requirements of

DHHS 21 CFR Subchapter J for Class I (1) laser products, andelsewhere is certified as a Class I laser product conforming to therequirements of IEC 60825.

Class I laser products are not considered to be hazardous. Theprinter contains internally a Class IIIb (3b) laser that is nominally a 5milliwatt gallium arsenide laser operating in the wavelength region of770-795 nanometers. The laser system and printer are designed so

there is never any human access to laser radiation above a Class Ilevel during normal operation, user maintenance, or prescribedservice condition.

Laser

Der Drucker erfllt gem amtlicher Besttigung der USA dieAnforderungen der Bestimmung DHHS (Department of Health andHuman Services) 21 CFR Teil J fr Laserprodukte der Klasse I (1).In anderen Lndern gilt der Drucker als Laserprodukt der Klasse I,der die Anforderungen der IEC (International ElectrotechnicalCommission) 60825 gem amtlicher Besttigung erfllt.

Laserprodukte der Klasse I gelten als unschdlich. Im Inneren desDruckers befindet sich ein Laser der Klasse IIIb (3b), bei dem essich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen

der Lnge 770-795 Nanometer ausstrahlt. Das Lasersystem und derDrucker sind so konzipiert, da im Normalbetrieb, bei der Wartungdurch den Benutzer oder bei ordnungsgemer Wartung durch denKundendienst Laserbestrahlung, die die Klasse I bersteigen wrde,Menschen keinesfalls erreicht.

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Avis relatif lutilisation de laser

Pour les Etats-Unis : cette imprimante est certifie conforme aux

provisions DHHS 21 CFR alina J concernant les produits laser deClasse I (1). Pour les autres pays : cette imprimante rpond auxnormes IEC 60825 relatives aux produits laser de Classe I.

Les produits laser de Classe I sont considrs comme des produitsnon dangereux. Cette imprimante est quipe dun laser de ClasseIIIb (3b) (arsniure de gallium dune puissance nominale de 5milliwatts) mettant sur des longueurs donde comprises entre 770

et 795 nanomtres. Limprimante et son systme laser sont conuspour impossible, dans des conditions normales dutilisation,dentretien par lutilisateur ou de rvision, lexposition desrayonnements laser suprieurs des rayonnements de Classe I .

Avvertenze sui prodotti laser

Questa stampante certificata negli Stati Uniti per essere conformeai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser diclasse 1 ed certificata negli altri Paesi come prodotto laser diclasse 1 conforme ai requisiti della norma CEI 60825.

I prodotti laser di classe non sono considerati pericolosi. Lastampante contiene al suo interno un laser di classe IIIb (3b)allarseniuro di gallio della potenza di 5mW che opera sullalunghezza donda compresa tra 770 e 795 nanometri. Il sistema

laser e la stampante sono stati progettati in modo tale che lepersone a contatto con la stampante, durante il normalefunzionamento, le operazioni di servizio o quelle di assistenzatecnica, non ricevano radiazioni laser superiori al livello della classe1.

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Avisos sobre el lser

Se certifica que, en los EE.UU., esta impresora cumple los

requisitos para los productos lser de Clase I (1) establecidos en elsubcaptulo J de la norma CFR 21 del DHHS (Departamento deSanidad y Servicios) y, en los dems pases, rene todas lascondiciones expuestas en la norma IEC 60825 para productos lserde Clase I (1).

Los productos lser de Clase I no se consideran peligrosos. Laimpresora contiene en su interior un lser de Clase IIIb (3b) de

arseniuro de galio de funcionamiento nominal a 5 milivatios en unalongitud de onda de 770 a 795 nanmetros. El sistema lser y laimpresora estn diseados de forma que ninguna persona puedaverse afectada por ningn tipo de radiacin lser superior al nivel dela Clase I durante su uso normal, el mantenimiento realizado por elusuario o cualquier otra situacin de servicio tcnico.

Declarao sobre Laser

A impressora est certificada nos E.U.A. em conformidade com osrequisitos da regulamentao DHHS 21 CFR Subcaptulo J para aClasse I (1) de produtos laser. Em outros locais, est certificadacomo um produto laser da Classe I, em conformidade com osrequisitos da norma IEC 60825.

Os produtos laser da Classe I no so considerados perigosos.

Internamente, a impressora contm um produto laser da Classe IIIb(3b), designado laser de arseneto de potssio, de 5 milliwatts,operando numa faixa de comprimento de onda entre 770 e 795nanmetros. O sistema e a impressora laser foram concebidos deforma a nunca existir qualquer possiblidade de acesso humano aradiao laser superior a um nvel de Classe I durante a operaonormal, a manuteno feita pelo utilizador ou condies deassistncia prescritas.

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Laserinformatie

De printer voldoet aan de eisen die gesteld worden aan een

laserprodukt van klasse I. Voor de Verenigde Staten zijn deze eisenvastgelegd in DHHS 21 CFR Subchapter J, voor andere landen inIEC 60825.

Laserprodukten van klasse I worden niet als ongevaarlijkaangemerkt. De printer is voorzien van een laser van klasse IIIb(3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt meteen golflengte van 770-795 nanometer. Het lasergedeelte en de

printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud ofreparatie conform de voorschriften, nooit blootstelling mogelijk isaan laserstraling boven een niveau zoals voorgeschreven is voorklasse 1.

Lasermeddelelse

Printeren er godkendt som et Klasse I-laserprodukt, ioverenstemmelse med kravene i IEC 60825.

Klasse I-laserprodukter betragtes ikke som farlige. Printerenindeholder internt en Klasse IIIB (3b)-laser, der nominelt er en 5milliwatt galliumarsenid laser, som arbejder p blgelngdeomrdet770-795 nanometer. Lasersystemet og printeren er udformetsledes, at mennesker aldrig udsttes for en laserstrling overKlasse I-niveau ved normal drift, brugervedligeholdelse eller

obligatoriske servicebetingelser.

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Huomautus laserlaitteesta

Tm kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS

21 CFR Subchapter J -mrityksen mukainen ja muualla luokan Ilaserlaitteiden IEC 60825 -mrityksen mukainen.

Luokan I laserlaitteiden ei katsota olevan vaarallisia kyttjlle.Kirjoittimessa on sisinen luokan IIIb (3b) 5 milliwatingalliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometri.Laserjrjestelm ja kirjoitin on suunniteltu siten, ett kyttj eialtistu luokan I mrityksi voimakkaammalle steilylle kirjoittimen

normaalin toiminnan, kyttjn tekemien huoltotoimien tai muidenhuoltotoimien yhteydess.

VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiinankymttmlle lasersteilylle. l katso steeseen.

VARNING! Osynlig laserstrlning nr denna del r ppnad och

sprren r urkopplad. Betrakta ej strlen.

Laser-notis

Denna skrivare r i USA certifierad att motsvara kraven i DHHS 21CFR, underparagraf J fr laserprodukter av Klass I (1). I andralnder uppfyller skrivaren kraven fr laserprodukter av Klass I enligt

kraven i IEC 60825.Laserprodukter i Klass I anses ej hlsovdliga. Skrivaren har eninbyggd laser av Klass IIIb (3b) som bestr av en laserenhet avgallium-arsenid p 5 milliwatt som arbetar i vglngdsomrdet 770-795 nanometer. Lasersystemet och skrivaren r utformade s att detaldrig finns risk fr att ngon person utstts fr laserstrlning verKlass I-niv vid normal anvndning, underhll som utfrs avanvndaren eller annan freskriven servicetgrd.

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Laser-melding

Skriveren er godkjent i USA etter kravene i DHHS 21 CFR,

underkapittel J, for klasse I (1) laserprodukter, og er i andre landgodkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC60825.

Klasse I-laserprodukter er ikke betrakte som farlige. Skrivereninneholder internt en klasse IIIb (3b)-laser, som bestr av engallium-arsenlaserenhet som avgir strling i blgelengdeomrdet770-795 nanometer. Lasersystemet og skriveren er utformet slik at

personer aldri utsettes for laserstrling ut over klasse I-niv undervanlig bruk, vedlikehold som utfres av brukeren, eller foreskrevneserviceoperasjoner.

Avs sobre el Lser

Segons ha estat certificat als Estats Units, aquesta impressoracompleix els requisits de DHHS 21 CFR, apartat J, pels producteslser de classe I (1), i segons ha estat certificat en altres llocs, s unproducte lser de classe I que compleix els requisits dIEC 60825.

Els productes lser de classe I no es consideren perillosos. Aquestaimpressora cont un lser de classe IIIb (3b) darsenir de gal.li,nominalment de 5 mil.liwats, i funciona a la regi de longitud donade 770-795 nanmetres. El sistema lser i la impressora han sigutconcebuts de manera que mai hi hagi exposici a la radiaci lser

per sobre dun nivell de classe I durant una operaci normal, durantles tasques de manteniment dusuari ni durant els serveis quesatisfacin les condicions prescrites.

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Japanese Laser Notice

Chinese Laser Notice

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Korean Laser Notice

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Safety Information

This product is designed, tested and approved to meet strictglobal safety standards with the use of specific Lexmarkcomponents. The safety features of some parts may not alwaysbe obvious. Lexmark is not responsible for the use of otherreplacement parts.

The maintenance information for this product has beenprepared for use by a professional service person and is notintended to be used by others.

There may be an increased risk of electric shock and personalinjury during disassembly and servicing of this product.Professional service personnel should understand this and takenecessary precautions.

Consignes de Scurit

Ce produit a t conu, test et approuv pour respecter lesnormes strictes de scurit globale lors de l'utilisation decomposants Lexmark spcifiques. Les caractristiques descurit de certains lments ne sont pas toujours videntes.Lexmark ne peut tre tenu responsable de l'utilisation d'autrespices de rechange.

Les consignes d'entretien et de rparation de ce produits'adressent uniquement un personnel de maintenancequalifi.

Le dmontage et l'entretien de ce produit pouvant prsentercertains risques lectriques, le personnel d'entretien qualifidevra prendre toutes les prcautions ncessaires.

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Norme di sicurezza

Il prodotto stato progettato, testato e approvato in conformit a

severi standard di sicurezza e per lutilizzo con componentiLexmark specifici. Le caratteristiche di sicurezza di alcune partinon sempre sono di immediata comprensione. Lexmark non responsabile per lutilizzo di parti di ricambio di altri produttori.

Le informazioni riguardanti la manutenzione di questo prodottosono indirizzate soltanto al personale di assistenza autorizzato.

Durante lo smontaggio e la manutenzione di questo prodotto, ilrischio di subire scosse elettriche e danni alla persona pi

elevato. Il personale di assistenza autorizzato, deve, quindi,adottare le precauzioni necessarie.

Sicherheitshinweise

Dieses Produkt und die zugehrigen Komponenten wurdenentworfen und getestet, um beim Einsatz die weltweit gltigen

Sicherheitsanforderungen zu erfllen. Die sicherheitsrelevantenFunktionen der Bauteile und Optionen sind nicht immeroffensichtlich. Sofern Teile eingesetzt werden, die nicht vonLexmark sind, wird von Lexmark keinerlei Verantwortung oderHaftung fr dieses Produkt bernommen.

Die Wartungsinformationen fr dieses Produkt sindausschlielich fr die Verwendung durch einenWartungsfachmann bestimmt.

Whrend des Auseinandernehmens und der Wartung desGerts besteht ein zustzliches Risiko eines elektrischenSchlags und krperlicher Verletzung. Das zustndigeFachpersonal sollte entsprechende Vorsichtsmanahmentreffen.

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Pautas de Seguridad

Este producto se ha diseado, verificado y aprobado para

cumplir los ms estrictos estndares de seguridad globalusando los componentes especficos de Lexmark. Puede quelas caractersticas de seguridad de algunas piezas no seansiempre evidentes. Lexmark no se hace responsable del uso deotras piezas de recambio.

La informacin sobre el mantenimiento de este producto estdirigida exclusivamente al personal cualificado demantenimiento.

Existe mayor riesgo de descarga elctrica y de daospersonales durante el desmontaje y la reparacin de lamquina. El personal cualificado debe ser consciente de estepeligro y tomar las precauciones necesarias.

Informaes de Segurana

Este produto foi concebido, testado e aprovado para satisfazeros padres globais de segurana na utilizao de componentesespecficos da Lexmark. As funes de segurana de algunsdos componentes podem no ser sempre bvias. A Lexmarkno responsvel pela utilizao de outros componentes desubstituio.

As informaes de segurana relativas a este produtodestinam-se a profissionais destes servios e no devem ser

utilizadas por outras pessoas. Risco de choques elctricos e ferimentos graves durante a

desmontagem e manuteno deste produto. Os profissionaisdestes servios devem estar avisados deste facto e tomar oscuidados necessrios.

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Informaci de Seguretat

Aquest producte est dissenyat, comprovat i aprovat per tal

d'acomplir les estrictes normes de seguretat globals amb lautililitzaci de components especfics de Lexmark. Lescaracterstiques de seguretat d'algunes peces pot ser que nosempre siguin bvies. Lexmark no es responsabilitza de l'usd'altres peces de recanvi.

La informaci pel manteniment daquest producte estorientada exclusivament a professionals i no est destinada aning que no ho sigui.

El risc de xoc elctric i de danys personals pot augmentardurant el procs de desmuntatge i de servei daquest producte.El personal professional ha destar-ne assabentat i prendre lesmesures convenients.

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Preface

This book is designed for service personnel. It is divided into thefollowing chapters:

1. General Information contains a general description of theprinter and the maintenance approach used to repair it. Specialtools and test equipment are listed in this chapter, as well asgeneral environmental and safety instructions.

2. Diagnostic Information contains an error indicator table,symptom tables, and service checks used to isolate failing fieldreplaceable units (FRUs).

3. Diagnostic Aids contains tests and checks used to locate orrepeat symptoms of printer problems.

4. Repair Information provides instructions for making printeradjustments and removing and installing FRUs.

5. Connector Locations uses illustrations to identify theconnector locations and test points on the printer.

6. Preventive Maintenance contains the lubrication specificationsand recommendations to prevent problems.

7. Parts Catalog contains illustrations and part numbers forindividual FRUs.

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1. General Information

The Lexmark T laser printers are letter quality page printersdesigned to attach to IBM-compatible PCs and to most computernetworks.

The Lexmark T laser printer is available in the following models.

Model Name Type

Lexmark T620 4069-520

Lexmark T620n 4069-52n (Network)

Lexmark T622 4069-722

Lexmark T622n 4069-72n (Network)

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Options

The following options are available. Some options are not available

in every country. Contact your point of purchase for options availablein your country.

Memory options of 4MB, 8MB, 16MB, 32MB, 64MB and 128MBSDRAM Card AssemblyFlash memory options of 2MB, 4MB, 8MB and 16MB Card AssemblyIntegrated network options

Token-RingEthernetTri-Port AdapterIR AdapterIPDS Card Assembly and SCS/TNePRESCRIBE Card AssemblyTIFF Card AssemblyBar Code Card AssemblyParallel Interface CardSCS

USB/Parallel PortMarkNet Print ServersImageQuick Card Assembly

250 and 500-sheet paper trays of A5, letter, and legal size250 Sheet Special Media Tray Assembly500 Sheet Special Media Tray2000 Sheet High Capacity FeederEnvelope Feeder

Duplex Option - 250 SheetDuplex Option - 500 SheetHard Disk - 5.0+ GBOptra Forms Hard Disk - 5.0+ GBVertical Kiosk PresenterHorizontal Kiosk PresenterOutput Expander5-Bin Mailbox

High-Capacity Output StackerStapleSmart Finisher Option

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Maintenance Approach

The diagnostic information in this manual leads you to the correct

field replaceable unit (FRU) or part. Use the service error codes,user status messages, user error messages, service checks, anddiagnostic aids to determine the printer problem and repair thefailure. After you complete the repair, perform tests as needed toverify the repair.

Tools Required for Service

Flat-blade screwdriver

#1 Phillips screwdriver

#2 Phillips screwdriverT10 Torx screwdriver

7.0 mm nut driver

5.5 mm wrench

Needlenose pliersDiagonal pliers

Spring hookFeeler gauges

Analog or digital multimeter

Parallel wrap plug 1319128Serial wrap plug 1329048

Twinax/serial debug cable 1381963Coax/serial debug cable 1381964

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Acronyms

CSU Customer Setup

DIMM Dual In-Line Memory ModuleDRAM Dynamic Random Access MemoryEDO Enhanced Data OutEP Electrophotographic ProcessEPROM Erasable, Programmable Read-Only

MemoryESD Electrostatic Discharge

FRU Field Replaceable UnitGB GigabyteHVPS High Voltage Power SupplyLASER Light Amplification by Stimulated Emission

of RadiationLCD Liquid Crystal DisplayLED Light-Emitting DiodeLVPS Low Voltage Power Supply

MROM Masked Read Only MemoryNANDNVRAM Nonvolatile Random Access MemoryOEM Original Equipment ManufacturerPC PhotoconductorPOR Power-On ResetPOST Power-On Self TestRIP Raster Imaging Processor

ROM Read Only MemorySDRAM Synchronous Dual Random Access

MemorySRAM Static Random Access MemoryUPR Used Parts ReturnV ac Volts alternating currentV dc Volts direct current

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2. Diagnostic Information

Start

CAUTION: Remove the power cord from the printer or wall outletbefore you connect or disconnect any cable or electronic board orassembly for personal safety and to prevent damage to the printer.Use the handholds on the side of the printer. Make sure your fingersare not under the printer when you lift or set the printer down.

Use the service error code, user status message, user errormessage, symptom table, service checks, and diagnostic aids in thischapter to determine the corrective action necessary to repair amalfunctioning printer.

Service error codes are indicated by a three-digit error code. If aservice error code is displayed, go to the Service Error Codes onpage 2-2.

User status messages provide the user with information on thecurrent status of the printer. Ready is displayed on the first line of thedisplay unless Power Saver is invoked, and then Power Saver isdisplayed. If a user status message is displayed, go to the UserStatus Screens on page 2-24.

User error messages are indicated by a two or three-digit error codethat provides the user with information that explains a problem with a

print cartridge, paper jam, option, port, and so on. If a user errormessage is displayed, go to the User Attendance Messages onpage 2-29.

If your machine completes the Power-On Self Test (POST) onpage 2-41 without an error, and you have a symptom, go to theSymptom Tables on page 2-42. Locate your symptom and takethe appropriate action.

If a service error code appears while you are working on themachine, go to the Service Error Codes on page 2-2 and takethe indicated action for that error.

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Service Error Codes

Service Error Codes are generally non-recoverable except in anintermittent condition when you can POR the printer to temporarilyrecover from the error condition.

Error Code Action

900 RIP Software Contact the next support level or call Lexmark.

901 Engine Flash Indicates that the flash which the engine code isprogrammed into is bad. Replace the system board.

902 GeneralEngine Software

These errors indicate an unrecoverable engine softwareerror. Replace the system board.

Check for correct location of the jumpers on theinterconnect board for the model/type printer you areservicing. Incorrect jumper settings can cause a 902service error. If jumpers are set correctly, replace thesystem board.

903 PaperportLink Driver Error

904 InterfaceViolation by thecontrollersoftware

905 InterfaceViolation byPaperport Device

906 Controller-Engine LinkDriver Error

910 DC Pick

Motor DC PickMotor Stall

Error Codes 910,911,912,913 and 914 are indications

that a Tray 1 paper feed problem has been detected. Goto the Input Tray(s) Option Service Check onpage 2-69.

911 DC PickMotor ExcessivePWM

912 DC PickMotor belowspeed

913 DC PickMotor over speed

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914 DC Pick

Motor: Noencoder feedback

Check the integrated paper tray (tray 1) for correct paper

loading. Reload the paper and POR the printer. If theerror continues, go to the Input Tray(s) Option ServiceCheck on page 2-69.

917 Transfer Roll Indicates a problem in the transfer roll area. Go to theTransfer Roll Service Check on page 2-123.

920 Fuser Error Indicates that the fuser is below temperature whenprinting. Go to the Cold Fuser Service Check onpage 2-65. Use of the Base Printer (Fuser) Sub ErrorCodes on page 2-17 may help diagnose fuser failure.

921 Fuser Error Indicates that the fuser is below standby temperaturewhen the printer is idle. Go to the Cold Fuser ServiceCheck on page 2-65. Use of the Base Printer(Fuser) Sub Error Codes on page 2-17 may helpdiagnose fuser failure.

922 Fuser Error Fuser failed to reach standby temperature. Go to theCold Fuser Service Check on page 2-65. Use of theBase Printer (Fuser) Sub Error Codes on page 2-17may help diagnose fuser failure.

923 Fuser Error Fuser is too hot during printing or when printer is idle. Goto the Hot Fuser Service Check on page 2-67. Useof the Base Printer (Fuser) Sub Error Codes onpage 2-17 may help diagnose fuser failure.

924 Fuser Error An open circuit has been detected in the FuserThermistor Circuit. Go to the Hot Fuser ServiceCheck on page 2-67. Use of the Base Printer(Fuser) Sub Error Codes on page 2-17 may helpdiagnose fuser failure.

925 Fuser Error 1. Indicates the wrong fuser lamp is installed. Check thefuser lamp for the correct type of lamp that should beinstalled.

2. Check the line voltage to ensure it is not above themaximum rating for the printer.

3. This error may also indicate the fuser reached standbytemperature too quickly.

4. The hot roll may not be correct for this fuser. Ensurethat the correct hot roll is installed.

927 Fan Stalled Indicates a printer fan stalled. Go to the Fan ServiceCheck on page 2-63.

Error Code Action

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929 Toner Sensor The toner sensor is not operating properly, the developer

drive assembly is not operating properly or the printcartridge is defective. Go to the Toner Sensor ServiceCheck on page 2-122.

930 PrintheadError

The wrong printhead is installed. Replace with thecorrect printhead.

932-935Printhead Error

These errors represent a problem with the printhead. Goto the Printhead Service Check on page 2-108.

932 PrintheadError

933 PrintheadError

934 PrintheadError

935 PrintheadError

936-937Transport Motor

Indicates a problem with the main drive motor. Go to theMain Drive Service Check on page 2-85.

936 - Main DriveMotor initial lockfailure

937 - Main DriveMotor lost lock

939 RIP-EngineCommunicationsLost

The RIP and engine cannot communicate with oneanother. The system board or Interconnect board isdefective. Check for correct installation. If no problem isfound, replace the FRUs in the following order:

System Board

Interconnect Board

Note: If a problem still exists, the RIP software cancause a 939 error code. Contact your next level forsoftware support.

Error Code Action

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940 Service LV

Power Supply

The low voltage power supply zero crossover test failed.

Check the LVPS for correct installation. Ensure thatthe connector on the LVPS assembly is firmly seatedwith the connector on the interconnect card connector.

This error can be caused by a noisy AC input powersource.

Check to make sure the correct LVPS has beeninstalled.

If all the above are correct, replace the LVPSassembly.

947 PQET Error Indicates that the PQET RAM test was incomplete or aPQET RAM test busy failure occurred. Replace thesystem board.

948 PEL ClockError

Indicates the PEL clock check failed. Replace thesystem board.

949 Delay LineCalibration

Failure

Indicates a delay line calibration failure. Replace thesystem board.

953 - 954NVRAM Failure

System board failures.

953 NVRAM Chip Failure

954 NVRAM CRC Failure

Replace system board.

955 Code CRC

Code ROM and NAND failed CRC check

* = For a ROM CRC failure, the location (loc) will bea failing block or (Bn).

* = For a NAND CRC failure, the location (loc) willbe a failing page or (Pn).

Replace System Board.

Error Code Action

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956, 957, 959

System Board

Error codes 956 thru 959 are system board failures.

Perform a power on reset (POR). If this does not fix theproblem, replace the system board.

*956 = Processor Failure*957 = ASIC Failure*959 = SRAM Failure

958 NANDFailure

Before proceeding when a 958 NAND failure isdisplayed, perform a Power On Reset (power the printer

Off then On) to see if the ECC (Error Correction Code)can reflash NAND.

If this does not fix the problem, replace the systemboard.

960 - 963 RAMMemory Error

Error codes 960 thru 963 indicate the following specificRAM error:

*960 - RAM soldered on the system board is failing.

Replace the system board.*961 - RAM in slot 1 is failing.*962 - RAM in slot 2 is failing*963 - RAM in slot 3 is failing.

For errors 961 thru 963, if available, switch memory fromthe failing slot with one from a non-failing slot to see if itfixes the problem. If it does fix the problem, replace thesystem board. If this fixes the problem, replace thedefective RAM.

964 EmulationError

Download Emulation CRC failure has occurred.

Error Code Action

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975 - 979

Network Card X

The following errors indicate a failure with the network

card in the specified slot. X=any card installed in slots1,2 or 3. 975 - Unrecognizable Network Card x. ReplaceNetwork Card x.976 - Unrecoverable software error in Network Card x.977 - Controller software detects that a Network Card isinstalled in slot x but cannot establish communicationswith it.978 - Bad checksum while programming Network Cardx. Replace Network Card x.979 - Flash parts failed while programming Network

Card x.If the printer is a network model, replace the systemboard.

980 - 984 Service Comm.

These error codes indicate the specified device has detected a paper port failure.

Specified device can be one of the following:

*System Board

*Duplex*Tray x (x = 1,2,3,4 or 5)*Envelope Feeder*Output Bin x (x = 1,2,3 to 6)**Will be displayed for single bin output options.*Output Bins x to y (x to y = 1 to 5, 2 to 6, 6 to 10)**Will be displayed for multiple bin output options.

980 = The engine is experiencing unreliablecommunications to the specified device.

981 = Engine protocol violation has been detected by thespecified device.982 = Communications error detected by the specified

device.983 = Invalid command received by the specified device.984 = Invalid command parameter received by the

specified device.

Error Code Action

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Sub Error Codes for 9XX and 2XX Error Codes

The sub error codes are helpful troubleshooting a paper pathproblem, especially paper jams in the base printer, envelope feederand duplex unit.

When a 9XX or 2XX error displays:

1. Press and hold Return and press Select to enter for sub errorcodes.

2. The first screen of information is displayed. Write down theinformation.

990 Service

This error will be displayed when an equipment check

condition has occurred in the specified device(), but the device is unable to identify the exactcomponent failure.

Specified device can be one of the following:

*System Board* Duplex*Tray x (x = 1,2,3,4 or 5)*Envelope Feeder

*Output Bin x (x = 1,2,3 to 6)**Will be displayed for single bin output options.*Output Bins x to y (x to y = 1 to 5, 2 to 6, 6 to 10)**Will be displayed for multiple bin output options.*StapleSmart Finisher Option

991 Service Card

This message will be displayed when the specifieddevice has detected an equipment check in its systemcard.

Specified device can be one of the following:* Duplex*Tray x (x = 1,2,3,4 or 5)*Envelope Feeder*Output Bin x (x = 1,2,3 to 6)**Will be displayed for single bin output options.*Output Bins x to y (x to y = 1 to 5, 2 to 6, 6 to 10)**Will be displayed for multiple bin output options.*StapleSmart Finisher Option

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3. Continue pressing Return and Select until each screen ofinformation is obtained.

4. When the last screen displays, the original message displays.

The following is an example of how the printer shows a duplex unitsub error code.

DU

DU

Byte 1

XX

XX

Byte 5

Byte 2

XX

XX

Byte 6

Byte 3

XX

XX

Byte 7

Byte 4

XX

XX

Byte 8

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Base Printer Sub Error Codes

Each status byte has a different level of troubleshooting value foreach area of the printer. The following table displays up to 8 status

bytes of data. Some or all of these bytes may be used to helpdiagnose a printer problem. These status bytes are designed to helpisolate paper jams and paper feed problems in the base printer

Legend for Tray Source: x=10 (MPT), x-11 (Tray 1), x=12, (Tray 2),x=13 (Tray 3), x-14 (Tray 4), x=15 (Tray 5), x=31 (Env Feeder), X=40(Manual)

Legend for Stacker Destination: x=91 (Stacker 1), x=92 (Stacker 2),x-93 (Stacker 3)

Legend for media size: x=1 (letter), x=2 (legal), x=3 (B5), x=4 (A4),x=5 (Executive), x=6 (A5), x=7 (Custom), x=9 (73/4 Env), A-#9 Env,B-#10 Env, C=8.661 Env, D=C5 Env, E=B5 Env, F=Legal Env.

First 6

Bytes SubError Code

Data - Note:

xx can be

any value.

Explanation

84 xx 00 x1x2

This code indicates that the input sensor in the printer is stillactuated from the first sheet and the second sheet is ready toarrive at the sensor.(x1=media size, x2=media source)

*Check the printer input sensor and flag for correct operation.The flag should operate freely.

*Check for any signs of debris in the area of the input sensor.*Check the area of the transfer plate and input to the fuser for

anything that might cause the paper to remain over theinput sensor.

84 xx 01 x1 Video never started on the page.(x-1=media size)*The video signal never started within 2 inches after

actuating the input sensor. Check input sensor and flag.

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84 xx 02 x1 This error is the most common type of paper jam. Possiblecauses are (x1=media size):*Multi sheet feeding.*A tray size sensing problem.*The media feeding from the paper source is slipping or

media is slipping in input to the printer.

84 xx 04 The input sensor was covered during POST by a piece ofmedia still in the machine when it was turned on.*Clear the media from the printer.*Run the base sensor test (input sensor) from the diagnostic

tests menu to test the input sensor and flag for correctoperation.

84 xx 05 There was a media at the input sensor too early. There wasnot enough time between printhead start and the printhead

mirror motor to lock. Possible causes for this error are:*Paper might be pre-staged in the paper source tray.*Paper is picking too fast.*A defective input sensor.

84 00 06 A paper jam has been declared by a smart device. Immediatestop homing not allowed.

84 00 07 A paper jam has been declared by a smart device. Homingwas allowed before the stop.

84 xx 0B x1x2 x3

The option tray pass thru sensor was never actuated by apiece of media. (x-1=media size) (x-2=media source) (x-3=paper source where paper jam was detected)*Run the sensor test for the option tray that is displaying the

error code and check the pass thru sensor for that tray forcorrect operation.

*Check for paper picking from the selected paper inputsource.

*If the error is being detected from a lower paper source, see

if paper is feeding correctly from a paper source above thedetected source.

First 6

Bytes Sub

Error Code

Data - Note:xx can be

any value.

Explanation

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84 xx 0f x1x2 x3

The option Tray pass thru sensor was never deactivated.(x-1=media size) (x-2=media source) (x-3=media sourcewhere paper jam was detected)*Check the pass thru sensor and flag for correct operation.*Check to see if paper has cleared the pass thru area of the

option where the paper jam occurred.

84 00 10 The main motor ID failed to identify either motor after twotries. Possible causes for this error are:*The main drive motor has stalled.*An incorrect main drive motor/gearbox assembly has been

installed.

84 xx 17 There is an envelope or envelopes in the envelope feederduring warm-up. An envelope may have partially fed from theenvelope feeder.

*Remove any envelopes from the feeder and check theenvelope feeder for correct operation.

84 xx 18 There is media over the Tray 2 pass thru sensor during warm-up. Check for media over the sensor. If no media is present,check the pass thru sensor, flag, and cables.*Try running the Input Tray Tests for Tray 2 and see if Tray 2

is feeding paper correctly and all the sensors are workingcorrectly.

*Check to make sure the paper size setting is correct for the

size paper in the tray.

84 xx 19 There is media over the Tray 3 pass thru sensor during warm-up. Check for media over the sensor. If no media is present,check the pass thru sensor, flag, and cables.*Try running the Input Tray Tests for Tray 3 and see if Tray 3


*Check to make sure the paper size setting is correct for thesize paper in the tray.

First 6

Bytes Sub

Error Code


any value.

Explanation

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84 xx 1A There is media over the Tray 4 pass thru sensor during warm-up. Check for media over the sensor. If no media is present,check the pass thru sensor, flag, and cables.*Try running the Input Tray Tests for Tray 4 and see if Tray 4



84 xx 1B There is media over the Tray 5 pass thru sensor during warm-up. Check for media over the sensor. If no media is present,check the pass thru sensor, flag, and cables.*Try running the Input Tray Tests for Tray 5 and see if Tray 5


*Check to make sure the paper size setting is correct for the

size paper in the tray.

84 xx 1C There is media over the Tray 6 pass thru sensor during warm-up. Check for media over the sensor. If no media is present,check the pass thru sensor, flag, and cables.*Try running the Input Tray Tests for Tray 6 and see if Tray 6



84 xx 1D The envelope feeder pass thru sensor never deactivated. Thedisplay of this code indicates that an envelope never crossedover the sensor flag and passed beyond the sensor, or theflag and sensor are not operating properly. Go to theEnvelope Feeder Option Service Check on page 2-56.

84 xx 1E x1x2

The envelope feeder pass thru sensor was never activated.(x1=Media Size, x2=Media Source)Ensure that envelopes are feeding over the sensor. If an

envelope feeds over the sensor but the sensor does notactivate, check the sensor and flag for correct operation. Ifthe sensor and flag are operating correctly, go to theEnvelope Feeder Option Service Check on page 2-56.

First 6

Bytes Sub

Error Code


any value.

Explanation

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84 xx 20 x1x2

The imaged page is not the expected page.(x1=Media Size, x2=Media Source)

Check the pass thru sensor to make sure it is operatingproperly. If no problem is found, it may be necessary to try anew pass thru sensor.

84 xx 21 x1x2

The smart tray x did not pick a sheet of paper.(x1=Media Size, x2=Media Source)

Check tray x auto compensator and tray parts for correctoperation. If no problem is found, go to the Input Tray(s)Option Service Check on page 2-69.

84 xx 22 x1x2

This code indicates that the media activated the input sensorbefore the printer EP was ready.

(x1=Leading Edge of Media State, x2=Trailing Edge of MediaState)

84 xx 23 x1x2

The transfer servo never started.(x1=Media Size, x2=Leading Edge of Media State)

84 xx 25 This code indicates that the media has activated the inputsensor before the printhead has locked. Enough time haselapsed since printhead start to expect a lock.One of the following may be failing:

*Printhead Assembly*System Board*Printhead Cables

84 xx 26 This code indicates that media has activated the inputsensor; however, the printhead fell out of lock condition or notenough time elapsed since the printhead start to expect astable lock. The media may have also reached the inputsensor early.

First 6

Bytes Sub

Error Code


any value.

Explanation

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89 00 01 The exit sensor in the fuser is activated by a piece of mediaindicating there is a piece of media in the machine duringPOST.*Check for media in the exit of the fuser assembly or redrive

assembly. Feed a sheet of paper, and if the same erroroccurs after clearing the fuser or the same error occurs

when no media is present, check the exit sensor assembly,internal fuser assembly cabling, DC fuser cable to thesystem board, and the cable connection to J14 on thesystem board.

TIP: Turn the printer off, enter the diagnostic tests menu, andselect the base sensor test. Select output sensor and checkthe sensor for correct operation.

89 xx 03 The fuser exit sensor did not detect the trailing edge of the

media going through the fuser assembly.*This failure can be caused by a broken fuser exit sensor

flag.*This may also be caused by erratic operation of exit sensor

flag or exit sensor or a defective piece of media.

89 xx 04 x1 The fuser exit sensor never actuated from the sheet goingthrough the fuser before the next page begins feeding.(x-1=Media Size)

89 xx 07 The narrow media sensor in the fuser was covered by a sheetof paper when not expected or a piece of media is in themachine during POST.*This error can occur when a 202 paper jam has occurred.*Remove any piece of media that is over the narrow media

sensor.*Try to feed a piece of paper through the printer (could run

the print test from the diagnostic test menu). If the mediastops over the narrow media sensor again, check the flagand sensor for correct operation.

89 xx 0B x1 The fuser exit sensor may be bouncing.*This error can be caused by a failing exit sensor or system

board.

First 6

Bytes Sub

Error Code


any value.

Explanation

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89 xx 0D The fuser exit sensor bounced. Check the exit sensor forcorrect operation. Check the fuser DC cable to J14 on thesystem board. Also, the system board may be failing.

8D 00 00 The fuser exit sensor was never activated by the leadingedge of the media fed through the printer.

*This error can be displayed after a 201 paper jam.*This can be caused by a defective fuser exit sensor

assembly.

Enter the diagnostic tests menu, select base sensor tests,select output sensor test and check the fuser exit sensor forcorrect operation. If the test fails, check the internal fusercabling, DC autoconnect on the fuser frame, fuser DCautoconnect to the system board cable, and the cableconnection to J14 on the system board.

8E xx 02 x1x2

This error can be caused by the input sensor not beingactivated by a page that was known to have been picked by asource other than the duplex option.*Ensure the correct source has been selected and the media

is feeding from that source.

8E xx 06 x1 The second pick failed from a paper source when paper wasin the source and the only sheet in the paper path.

8E xx 07 x1 The second pick failed from a paper source when paper wasin the source. Other sheets may have started to feed, butnone were in the paper path.

8E xx 08 The paper in the output bin was flushed. The paper ahead ofit, in the paper path, never made it past the output bin sensoror into the tray.

8E xx 09 x1 The second pick from the MPT, Tray 1 or feeder failed whenpaper was in the source. Other sheets may be in the paper

path.(x1=Media Source)

8E xx 0A x1 The second pick from the MPT, Tray 1 or feeder failed whenpaper was in the source. Other sheets may have started topick, but none were in the paper path.x1=Media Source)

First 6

Bytes Sub

Error Code


any value.

Explanation

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Base Printer (Fuser) Sub Error Codes

The following Sub Error Codes could be a help in diagnosingFuser Assembly failures:

8E x1 0B The DC auto compensator failed or stalled when trying tofeed a sheet of media.

8E xx 11 It took too long for the DC auto compensator motor to comeup to speed.

8E xx 13 x1x2 Late feeding from a paper source interfered with the next pickretry. (x-1=Media Size)(x-2=Media Source)

First 6

Bytes Sub

Error Code

Data - Note:

xx can be

any value

Explanation

920 Service - Fuser Error (Under temperature while printing)

EN 08 xx yy- 1EN- zz - - 2

xx=Actual Fuser Temperatureyy=The temperature that the fuser wants to reach.When zz=00 The Hot Roll took too long to heat up.

zz=01 The Hot Roll fell too far below the desiredtemperature while printing.

zz=02 The Hot Roll was too cool while the system wasdoing some checking.

zz=03 The Hot Roll was too cool when heating to thedesired temperature.

921 Service - Fuser Error (Fuser under temperature while at standby)

First 6

Bytes Sub

Error Code


any value.

Explanation

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EN 41 xx yy-- 1EN -- zz -- --2

xx=Actual Fuser Temperatureyy=The temperature that the fuser wants to reach.zz=00 The fuser temperature did not change enough from the

fuser lamp temperature at turn on.01 The fuser temperature rose more than desired from the

fuser temperature at turn on.

922 Service - Fuser Error (Fuser failed to reach standby temperature)

EN 42 xx yy-- 1EN z1 z2 -- -- 2

xx=Actual Fuser Temperatureyy=The temperature that the fuser wants to reach.zz=00 The fuser temperature did not change enough from the

fuser lamp temperature at turn on.01 The fuser temperature rose more than desired from the

fuser temperature at turn on.

z2=00 The Hot Roll did not reach standby temperature in timeduring standby.

01 The Hot Roll took too long to reach the beginning lampdetection temperature.

02 The Hot Roll reached final lamp detectiontemperature but took longer than expected.

03 The Hot Roll timed out trying to reach the final lampdetection temperature.

04 After Hot Roll lamp detection, did not reach steadystate control in time.

05 The Hot Roll did not reach operating temperature intime.

923 Service - Fuser Error (Fuser over temperature)

EN 12 xx yy-- 1EN -- -- -- --2

This sub error code is displayed anytime that the Hot Roll hasreached a higher than desired temperature.xx=Actual Fuser Temperatureyy=The temperature that the fuser wants to reach.

924 Service - Fuser Error (Open Thermistor Failure)

EN 18 xx -- -- 1EN -- 00 -- --2

This code is usually generated when an open circuit check ismade of the thermistor circuit in the fuser.xx=Actual Fuser Temperature

First 6

Bytes Sub

Error Code


any value

Explanation

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Envelope Feeder Sub Error Codes

925 Service - Fuser Error (Wrong Fuser Lamp Installed)Note: The Sub Error Codes below are only for an incorrect lamp beinginstalled.

EN 07 xx yyzz 1

EN -- -- -- 2

This error code is generated anytime an incorrect lamp isdetected.

xx=00 Lamp detection performed and found an error.01 It took long to do lamp detection and NVRAM detected

a previous wrong lamp detected.yy=Actual Temperaturezz=The temperature that the fuser was trying to reach.

First 6

Bytes Sub

Error Code

Data - Note:

xx can be

any value

Explanation

84 xx 17 There is an envelope in the feeder during POST.

First 6

Bytes Sub

Error Code


any value

Explanation

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84 xx 1D x1x2

The envelope feeder pass thru sensor activated but neverdeactivated. (x1=Media Size)(x2=Media Source)This error can be caused by an envelope over the pass thrusensor. Remove the envelope and try to feed an envelope. Ifthe envelope stops over the pass thru sensor, try thefollowing:

*Select the diagnostic test menu, select input tray sensortests, select envelope feeder sensor test.

*Check the envelope pass thru sensor to ensure it isoperating correctly. If the sensor test fails, go to the

Envelope Feeder Option Service Check on page 2-56.

If the test passes, look for anything that might cause theenvelope to stop over the sensor.

84 xx 1E x1

x2

An envelope never activated the envelope feeder pass thru

sensor or the sensor never sensed the presence of anenvelope. (x1=Media Size)(x2=Media Source)*Check to make sure the envelope feeds to the pass thru

sensor.*Check to see if the envelope actuates the pass thru sensor

flag.

First 6

Bytes Sub

Error Code


any value

Explanation

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Stacker Sub Error Codes

First 6

Bytes SubError Code

Data - Note:

xx can be

any value

Explanation

84 xx 14 There is media in stacker 1 during POST. Usually associatedwith a 271 Paper Jam Error message. May be displayed whena finisher option is installed in lowest or first position above theprinter.

If present, remove the media from stacker 1. If the errorcontinues to be displayed or there is no media present in thestacker, check the pass thru sensor and flag of stacker 1 or, ifinstalled, check the option below stacker 1.

84 xx 15 There is media in stacker 2 during POST. If present, removethe media from stacker 2. If the error continues to bedisplayed, or there is no media present in the stacker, checkthe pass thru sensor and flag of stacker 2, or check the optionbelow stacker 2.

84 xx 16 There is media in stacker 3 during POST. If present, removethe media from stacker 3. If the error continues to bedisplayed, or there is no media present in the stacker, checkthe pass thru sensor and flag of stacker 3, or check the optionbelow stacker 3.

95 xx 00 x1x2

Stacker sensor x never became uncovered.(x1=sensors stacker, x2=stacker destination)Check stacker x to see if a piece of paper is over the sensor. Ifnot, check to see if the sensor and flag are working correctly.

95 xx 01 x1x2

Stacker sensor x never was covered or actuated.(x1=sensors stacker, x2=stacker destination)Check stacker x to see if the sensor and flag are operatingcorrectly.

98 xx 02 x1x2 x3

Stacker x did not indicate that a page had been received inthe output.

(x1=stacker destination)

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Duplex Unit Sub Error Codes

StapleSmart Finisher Option Sub Error Codes

First 6

Bytes SubError Code

Data - Note:

xx can be

any value

Explanation

89 xx 00 The duplex unit did not send back a device control.

89 xx 02 The duplex unit did not send an Option Ready response.

89 xx 06 The duplex option did not send back a page in outputresponse.

8E xx 00 x1 A sheet of paper being fed through the duplexer never made itto the printer input sensor. The sheet was slow or delayedbeing fed from the duplex option.(x1=media source)

8E xx 03 The error code is displayed whenever the printer never sent aSelect Output device control signal to the duplex option. This

can happen when a sheet of paper is leaving the duplexoption and the duplex option never sent a Select Input devicesignal to the printer.

8E xx 04 The printer never saw a signal from the duplexer on a page tobe picked from the duplex option when the duplex option waswaiting on a page to pass over the printer input sensor.

First 6

Bytes Sub

Error Code

Data - Note:

xx can be

any value

Explanation

84 xx 07 The Sub Error code indicates that finisher option has detecteda paper jam and homing was allowed before the stop. Usuallyassociated with 281 Paper Jams in the finisher.

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8D xx 01 A timeout associated with the stapling operation timed outwhile waiting for the last page of a job to be safe in the stapleraccumulator.

98 xx 03 x1x2 x3

Never saw operation complete on a staple job.(x1=destination)

First 6

Bytes Sub

Error Code


any value

Explanation

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User Status Screens

User Status Screens Status Action

Ready

Ready

The printer is ready toreceive and processdata

or

The printer will displaythe FAX status.

Press Menu> or orMenu< to take theprinter out of Readyand enter the TESTSMENU (Busy State).Press Select for thevalues. Press Menu>until Reset Printer ison the second line ofthe display. Press

Select to Reset theprinter.

Power Saver

Power Saver

When in the power savermode, the printer willdisplay this screeninstead of the Readyscreen. When a job isreceived, the powersaver screen remains

displayed until theprinter exits the powersaver mode and warmsup the printer.

The printer has beenconfigured to receive orsend FAX. This screenis displayed.

Press Menu > orMenu< to take theprinter offline andaccess the ReadyMenu Group.

or

Press GO to take theprinter out of powersaver and initiate aprinter warm up cycle.

or

Press Stop to take theprinter offline. The Not

Ready message isdisplayed, no moredata is processed.The Go button mustbe pressed to returnthe printer to theprevious state.

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Res Reduced

Res Reduced

The printer is processing

data or printing pagesand the resolution of apage belonging to thecurrent job has beenreduced from 600 to 300DPI to prevent aMemory Full Error.

Will be displayedwhenever the printer hasbeen configured toreceive or send FAX.

Press Stop to take the

printer offline. NotReady is displayed,no more data will beprocessed and thecurrent job in thepaper path isprocessed. Press Goto return the printer tothe previous state.

orPress Menu> orMenu< to access theBusy/Waiting Menugroup. The followingfunctions may beavailable via the Busy/Waiting Menu group:*Cancel Job

*Reset Printer*Reset Active Bin*Cancel FAX

Waiting These screens will bedisplayed until thecurrent job is terminatedor until additional data isreceived on the activelink.

(PCL1, PS, PJL, PPDS,SIC or HEX may bedisplayed for interpreterif the printer is notconfigured for FAX).

Press Go to print thecontents of the printerbuffer, staple theaccumulated sheetsor terminate thecollation set.

Note: Go does notterminate the currentprint job.

or

Press Menu> orMenu< to access theBusy/Waiting Menugroup. The following

functions may beavailable via the Busy/Waiting Manu group:*Cancel Job*Reset Printer*Reset Active Bin*Print Buffer


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Busy The printer is busy

receiving or processingdata, or printing data.

Note: The printerindicator light blinkswhile the printer isprocessing data.


printer out of Busy.The Not Readymessage is displayed.No more data isprocessed, but theprinter processes allpaper currently in theprinter paper path.Press Go to return toReady.

Flushing Buffer The printer is flushingcorrupted print data andthe current print job isbeing discarded.

No button actions arepossible while thismessage is displayed.

Printing Menu Settings The printer is processingor printing a list ofcurrent settings menusbecause Print Menu

Settings is selected fromthe menu.

Press Stop to take theprinter out of Ready.The Not Readymessage is displayed.

No more data isprocessed, but theprinter processes allpaper currently in theprinter paper path.Press Go to return toReady after the pageprints. Press Menu>or until Reset Printer ison the second line ofthe display. PressSelect to reset theprinter.


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Printing Directory List A directory of the flash

and disk contents isprocessing or printingbecause Print Directoryis selected from themenu.


printer out of Ready.The Not Readymessage is displayed.No more data isprocessed, but theprinter processes allpaper currently in thepaper path. Press Goto return to Readyafter the page prints.

Press Menu> oruntil Reset Printer ison the second line ofthe display. Press

Select to reset theprinter.

Restoring FactoryDefaults

The printer is restoringfactory defaults.


Performing Self Tests The printer is runningthe normal series ofstart-up tests after it is

powered On. When thetests are complete, theprinter returns to Ready.


Not Ready(Press Go)

The printer is in the NotReady state, whichmeans it is not ready toreceive or process data.This message displayswhen Menu> or or until Reset Printer ison the second line ofthe display. PressSelect to reset theprinter.


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Resetting Printer The printer is deleting

any print jobs in processand restoring all settingsto user defaults.

No button actions are

possible while thismessage is displayed.

Formatting Flash(Do Not Power Off)

The flash memory isbeing formatted.


Program Flash(Do Not Power Off)

The flash memory isbeing programmed,which means fonts ormacros are being writtento flash memory.

Do not perform anybutton actions whilethis message isdisplayed.

Formatting Disk The disk is beingformatted.


Programming Disk(Do Not Power Off)

The disk is beingprogrammed, whichmeans fonts or macrosare being written to disk.


Note: If information iswritten to flashmemory and to disk atthe same time, theProgram Flashmessage is displayed.

Menus Disabled The printer menus havebeen disabled. Thisoccurs when Menu> or

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User Attendance Messages

User Message

Primary

User

MessageSecondary

Explanation

200 Paper JamRemove Cartridge

Leave Job inFinisher

Primary: Paper is jammed at the printerInput Sensor. Open the printer upperfront door and remove the print cartridgeto access the paper jam area.Secondary: When this message isdisplayed, do not remove accumulatedsheets during the jam clearanceprocedure as the printer will not reprintthe removed sheets. Also, if theaccumulated sheets are removed, theportion of the job printed after the jamwill not be stapled.

201 Paper JamRemove Cartridge


Primary: Paper is jammed between theprinter input and exit sensors. Open theprinter upper front door and remove theprint cartridge to access the jam area.Secondary: When this message isdisplayed, do not remove accumulatedsheets during the jam clearanceprocedure as the printer will not reprintthe removed sheets. Also, if theaccumulated sheets are removed, theportion of the job printed after the jamwill not be stapled.

202 Paper JamOpen Rear Door


Primary: Paper is jammed at the printerexit sensor. Open the printer rear door toaccess the jam area.Secondary: When this message isdisplayed, do not remove accumulatedsheets during the jam clearanceprocedure as the printer will not reprintthe removed sheets. Also, if theaccumulated sheets are removed, theportion of the job printed after the jamwill not be stapled.

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230 Paper JamCheck Duplex


Primary: The paper is most likelyjammed in the Duplex Unit. Remove theduplex front cover to access the jamarea. If the paper is jammed in the rearof the duplex, then replace the duplexfront cover and open the duplex reardoor. If the paper is not jammed in theduplex unit, then it may be jammed inthe rear of the printer. Open the printer

rear door to access the jam.Secondary: When this message isdisplayed, do not remove accumulatedsheets during the jam clearanceprocedure as the printer will not reprintthe removed sheets. Also, if theaccumulated sheets are removed, theportion of the job printed after the jamwill not be stapled.

24X Paper JamCheck Tray X Leave Job inFinisherPrimary: Paper is jammed around TrayX (X=tray 1 thru 5). Try opening Tray X.If the tray is difficult to remove, then youmay have to remove the tray above orbelow tray X to remove the jammedpages.Secondary: When this message isdisplayed, do not remove accumulatedsheets during the jam clearanceprocedure as the printer will not reprint

the removed sheets. Also, if theaccumulated sheets are removed, theportion of the job printed after the jamwill not be stapled.

250 Paper JamCheck MP Feeder


Primary: Paper is jammed in themultipurpose feeder.Secondary: When this message isdisplayed, do not remove accumulatedsheets during the jam clearance

procedure as the printer will not reprintthe removed sheets. Also, if theaccumulated sheets are removed, theportion of the job printed after the jamwill not be stapled.

User Message

Primary

User

Message

Secondary

Explanation

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260 Paper JamCheck EnvelopeFeeder


Primary: Paper is jammed in theenvelope feeder.Secondary: When this message isdisplayed, do not remove accumulatedsheets during the jam clearanceprocedure as the printer will not reprintthe removed sheets. Also, if theaccumulated sheets are removed, theportion of the job printed after the jam

will not be stapled.

27X Paper JamCheck Output BinX


Primary: Paper is jammed in output binX (X=1 thru 3). Open the rear door ofOutput Bin X to access the jammedpages.Secondary: When this message isdisplayed, do not remove accumulatedsheets during the jam clearanceprocedure as the printer will not reprint

the removed sheets. Also, if theaccumulated sheets are removed, theportion of the job printed after the jamwill not be stapled.

280 Paper JamCheck Finisher


Primary: Paper is jammed in thefinisher option. Open the finisher optionside door or top cover to access thejammed pages.Secondary: When this message is

displayed,do not remove accumulatedsheets during the jam clearanceprocedure as the printer will not reprintthe removed sheets. Also, if theaccumulated sheets are removed, theprotion of the job printed after the jamwill not be stapled.

281 Paper JamCheck Finisher

Remove JobFrom

Finisher

Primary: Paper is jammed in thefinisher option. Open the finisher option

side door or top cover to access thejammed pages.Secondary: When this message isdisplayed, remove the job from thefinisher. The printer will not reprint theremoved sheets.

User Message

Primary

User

Message

Secondary

Explanation

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282 Staple JamCheck Stapler

Remove Jobfrom Finisher

Primary: A staple jam has beendetected during normal stapleroperation.Secondary: The printer flashes thesecondary message to indicate that allaccumulated sheets should be removedduring the jam clearance.

283 Staple Jam

Check Stapler

Remove Job

from Finisher

Primary: A staple jam has been

detected during the priming operation.Secondary: The printer flashes thesecondary message to indicate that allaccumulated sheets should be removedduring the jam clearance.

Note: The following actions can be takenwhile either of the primary or secondarymessages is displayed1. Press GO to initiate priming and

resume printing.

Insert Cartridge orClose Door

This message displays when the printerfront door is open or the print cartridgeis missing.If this message cannot be cleared go tothe Cover Open Switch/CableService Check on page 2-49.

User Message

Primary

User

Message

Secondary

Explanation

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31 Defective PrintCartridge

Error code 31 is displayed when the topfront cover is closed and a defectiveprint cartridge is detected. It may takethe printer 10-20 seconds to determineif the print cartridge is defective.Depending on the setting of the MachineClass ID the printer may be allowed toprint pages during this 10-20 secondinterval. If pages are allowed to print,

they are not reprinted once a good printcartridge is inserted.

Note: This error indicates the printerwas able to read the cartridge ID, but theID did not pass the verification test. Topass the verification test, the ID readfrom the print cartridge must match theID from the last good print cartridge orthe same ID must be read from the print

cartridge twice. The last good printcartridge ID is stored in NVRAM.

32 UnsupportedPrint Cartridge

Error 32 is displayed when the top coveris closed and an unsupported printcartridge is detected. It may take theprinter 10-20 seconds to determine ifthe print cartridge is supported.Depending on the setting of the MachineClass ID the printer may be allowed to

print pages during this 10-20 secondinterval. If pages are allowed

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