5 ways to use national performance awards to drive excellence
TRANSCRIPT
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Welcome to Today’s Session
5 Ways To Use National Performance Awards to Drive Excellence
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Today’s Agenda
1. Review the history of Baldrige and similar Awards
2. Present 5 Ways To Use These Awards
3. Your next steps
2
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Founded by Dr. J.M. Juran, known as the father of quality management and breakthrough improvement.
We are recognized globally for transferring our knowledge on the methods, techniques, and strategies for improving business performance – through improved quality.
We are dedicated to fulfilling our client’s needs through assessment, benchmarking, coaching, training and certification.
We care about business results and stakeholder satisfaction – achieved by delighting customers with superior products and services.
Introduction to Juran Global
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Just Released Performance APP
Continue to Publish Leading Books on Quality & Performance Excellence
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A Bit of Baldrige History Mid-1980’s, U.S. companies needed to focus on improving
quality of products to compete in an ever-expanding, competitive and demanding global market.
Then, Secretary of Commerce Malcolm Baldrige, an advocate of quality management, as a key to U.S. prosperity and sustainability. Congress named the Award in recognition of his contributions.
The goal of the Malcolm Baldrige National Quality Improvement Act of 1987 was to enhance the competitiveness of U.S. businesses. It expanded to healthcare and education organizations (in 1999) and to nonprofit/government organizations (in 2007).
Congress created the Award Program to:– identify and recognize role-model businesses– establish criteria for evaluating improvement efforts– disseminate and share best practices
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#5 – Learn from the Community of Practice
http://www.nist.gov/baldrige/
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#5 – Learn from the Community of Practice
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#4 – Use It As a Guide for Your Journey
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A Typical Business Model
Quality Management Systems
RESU
LT$
Stakeholders
Culture
QP QI QCManage Improvement & Change
STRATEG
IC PLA
ND
evelop Vision
Technology
Stakeholders
Regulation
Competition
Customers
Develop & Manage Human Capital
Supply Chain & Logistics
Order Fulfillment
Development Process
9
Operational Processes
Selling Process
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EnterpriseFocus
ProcessFocus
ProductFocus
1980 – Present
Improved Results Baldrige
Baldrige is a Total Business System
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Organizational Profile
#3 – Use it As Your Framework
Measurement, Analysis, and Knowledge Management
Strategy
Customers
Leadership
Operations
Workforce
RESULTSIntegration
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#2 – Common Language to Communicate
Customers: – Baldrige and similar Awards
demonstrate commitment – You do not have to win the award to
use it to communicate your efforts Consumers:
– If you do win you will gain marketing opportunity in a great community of practice
Employees:– Purpose, plans and results
Stakeholders:– Non-profit and for-profit
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# 1 – Use It To Improve Financial Performance The Malcolm Baldrige National
Quality Award and the Baldrige Award recipients constitute the most visible aspects of the Baldrige Program.
The 99 Baldrige Award winners (including 6 two-time winners) serve as national role models for U.S. organizations.
For the two-time winners, median growth in jobs was 65.5%.
By comparison, according to the Bureau of Economic Analysis and the Bureau of Labor Statistics, average growth in jobs was 2.5% for a matched set of industries and time periods for each recipient.
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It Leads to Real Results
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Results of Baldrige
The ratio of the Baldrige Program’s benefits for the U.S. economy to its costs was estimated at 820 to I in
a December 2011 study.
Previously, a October 2011 study had conservatively estimated the net private benefits associated with the program to the economy as a whole at $24.65 billion.
When compared to the social costs of the program of $119 million, the Baldrige Program’s social benefit-to-
cost ratio was then 207 to 1.
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Next Steps
1. Get educated on what this performance model can do for your organization.
2. Go to the website – the official one and read all about the winners.
3. Find one that looks like your business and read their application – it is there free!
4. Download and complete the self-assessment.
5. Have your leadership complete the self-assessment.
6. Develop a plan to act on it.7. Apply when you are good enough to
win – if you want the global recognition.
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@Juran_Institute
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www.linkedin.com/company/juran-institute
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More Resources
business innovation business
process improvement continuous improvement dmaic juran quality handbook lean manufacturing lean six sigma lean transformation operational excellence process innovation
quality assurance quality control quality improvement management consultin
g firm iso 9000 2015 six sigma certification what is lean what is six sigma
Click any link for more information
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Copyright ©2015, Juran Institute, Inc.
For more information, please visit www.juran.com
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Thank You!
We hope to see you in our future webinars!
If you would like a copy of this presentation or would like for me to conduct this for your
organization, contact me at: [email protected]