5.18 shared and dedicated managed hosting services roles and

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Contract No. GS00T99NRD2001 Modification Number: PS35 Effective Date: 04/12/02 Table of Contents Executive Summary...............................2-ES-1 A. Management Response (L.38.2.1) ..................2-A-1 1.0 Sprint's Solution (L.38.2.1) ....................2-A-1 1.1 Important Considerations.........................2-A-3 1.2 Management of New or Enhanced Services (L.38.2.1) 2-A-7 1.3 Conformity to Standards (C.3.2.8)................2-A-9 2.0 International Arrangements (L.38.2.1.1) ........2-A-10 2.1 Interoperability of Services (L.38.2.1.1(a)) . . .2-A-10 2.2 Interoperability of Network Management Data and Network Management Controls (L.38.2.1.1(b)) .......................2-A-12 2.3 Billing of International Services (L.38.2.1.1(c)) 2-A- 13 2.4 Operational Arrangements with International Carriers (L.38.2.1.1(d)) ........................................2-A-13 2.5 Plans for Extending International Arrangements (L.38.2.1.1(e)) ........................................2-A-15 2.6 Plans for Extending the Coverage of Network Service Delivery (L.38.2.1.1(f)) ................................2-A-15 2.7 Management and Operations International Services Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-TOC-1 20133 .01E document.doc Submission Date: 04/12/02

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Page 1: 5.18 Shared and Dedicated Managed Hosting Services Roles and

Contract No. GS00T99NRD2001Modification Number: PS35

Effective Date: 04/12/02Table of Contents

Executive Summary....................................................................................2-ES-1

A. Management Response (L.38.2.1) ...............................................................2-A-1

1.0 Sprint's Solution (L.38.2.1) ..........................................................................2-A-1

1.1 Important Considerations................................................................................2-A-3

1.2 Management of New or Enhanced Services (L.38.2.1)..................................2-A-7

1.3 Conformity to Standards (C.3.2.8)..................................................................2-A-9

2.0 International Arrangements (L.38.2.1.1) .................................................2-A-10

2.1 Interoperability of Services (L.38.2.1.1(a)) .................................................2-A-10

2.2 Interoperability of Network Management Data and Network Management

Controls (L.38.2.1.1(b)) ...............................................................................2-A-12

2.3 Billing of International Services (L.38.2.1.1(c)) ..........................................2-A-13

2.4 Operational Arrangements with International Carriers (L.38.2.1.1(d)) .......2-A-13

2.5 Plans for Extending International Arrangements (L.38.2.1.1(e)) ................2-A-15

2.6 Plans for Extending the Coverage of Network Service Delivery

(L.38.2.1.1(f)) ...............................................................................................2-A-15

2.7 Management and Operations International Services (L.38.2.1.1(g)) ...........2-A-16

3.0 Access to Data and Information (L.38.2.1.2) ...........................................2-A-17

3.1 Existing Performance Data & Reporting (L.38.2.1.2) .................................2-A-46

X

X

X

X

X

X

3.1.7 Administrative Data Access..........................................................................2-A-63

3.2 FTS2001 Data Requirements (C.3.2.7) ........................................................2-A-64

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-TOC-1

20133.01Edocument.doc

Submission Date: 04/12/02

Page 2: 5.18 Shared and Dedicated Managed Hosting Services Roles and

Contract No. GS00T99NRD2001Modification Number: PS35

Effective Date: 04/12/023.2.1 Contract Administration (C.3.2.7.1).............................................................2-A-65

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-TOC-2

20133.01Edocument.doc

Submission Date: 04/12/02

Page 3: 5.18 Shared and Dedicated Managed Hosting Services Roles and

Contract No. GS00T99NRD2001Modification Number: PS35

Effective Date: 04/12/023.2.1.1 Program Management Office Contract Operational and Administrative

Data Requirements (C.3.2.7.1.1)...................................................................2-A-66

3.2.1.2 Agency Customer Operational and Administrative Data Access and

Delivery Requirements (C.3.2.7.1.2)............................................................2-A-67

3.2.2 Network Monitoring and Management Data Access and Delivery

Requirements (C.3.2.7.2)..............................................................................2-A-69

3.2.2.1 Program Management Office Network Monitoring and Management

Data Access Delivery Requirements.............................................................2-A-69

3.2.2.2 Agency Office Network Monitoring and Management Data Access

Delivery Requirements..................................................................................2-A-69

3.2.3 Government Rights to Data and Reports (C.3.2.7.3)....................................2-A-70

3.2.4 Number Administration (C.3.2.7.4)..............................................................2-A-71

3.2.4.1 Reserved (C.3.2.7.4.1)...................................................................................2-A-72

3.2.4.2 Contractors Responsibilities (C.3.2.7.4.2)....................................................2-A-72

3.2.4.3 Reserved (C.3.2.7.4.3)...................................................................................2-A-73

3.2.5 Reserved (C.3.2.7.5)......................................................................................2-A-73

3.2.6 Service Delivery Point Identification Administration (C.3.2.7.6)................2-A-73

3.2.6.1 Reserved (C.3.2.7.6.1)...................................................................................2-A-73

3.2.6.2 Service Delivery Point Identification Code (C.3.2.7.6.2).............................2-A-73

3.2.6.3 Contractors Responsibilities (C.3.2.7.6.3)....................................................2-A-75

3.2.7 Reserved (C.3.2.7.7)......................................................................................2-A-76

3.3 Performance Data Reporting Requirements (L.38.2(a)) ..............................2-A-76

3.3.1 General Performance Data Reporting Requirements (C.6.1)........................2-A-78

3.3.1.1 Status of Network Fraud and Security Breach Detections Report (C.6.1.1) 2-A-78

3.3.1.2 Reserved (C.6.1.2).........................................................................................2-A-79

3.3.1.3 Service Order Completion Status Report (C.6.1.3).......................................2-A-79

3.3.1.4 Trouble Report Status Report (C.6.1.4)........................................................2-A-80

3.3.1.5 Monthly Dispute Report (C.6.1.5)................................................................2-A-81

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-TOC-3

20133.01Edocument.doc

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Contract No. GS00T99NRD2001Modification Number: PS35

Effective Date: 04/12/023.3.1.6 Contractor Adjustment Reports (C.6.1.6).....................................................2-A-85

3.3.1.7 Reserved (C.6.1.7).........................................................................................2-A-89

3.3.1.8 User Forum ISSE Report (C.6.1.8)...............................................................2-A-89

3.3.1.9 Contractor Modification Status Report (C.6.1.9) (IEG B.5.5.9)...................2-A-90

3.3.1.10 Service Trial Status Report (C.6.1.10) (IEG B.5.5.10).................................2-A-91

3.3.1.11 Reserved........................................................................................................2-A-91

3.3.1.12 Network Cost Minimization Opportunities Report (C.6.1.12).....................2-A-91

3.3.1.13 Percentage Service Restoral Time Report (C.6.1.13)...................................2-A-92

3.3.2 General Services Administration Management Services Fee

Performance Data Requirements (C.6.4)......................................................2-A-93

3.3.2.1 General Services Administration Management Services Fee Collection

Report (C.6.4.1).............................................................................................2-A-93

3.3.3 Additional Customer Traffic Reports for ATM............................................2-A-94

3.4 Managed Private Network Service Reporting...............................................2-A-96

3.5 MSS Reporting Capabilities..........................................................................2-A-95

3.6 X

3.7 Managed Hosting Reporting Capabilities .....................................................2-A-97

4.0 Liaison and Customer Service (L.38.2.1.3) ..............................................2-A-97

4.1 Program Administration (C.3.2) ................................................................2-A-102

4.1.1 Contractor’s Program Management Office Points of Contact (C.3.2.1).....2-A-107

4.1.2 Contractor’s Agency Points of Contact (C.3.2.2).......................................2-A-107

4.1.3 Support User Forums (C.3.2.6)...................................................................2-A-108

4.2 Program Management Office (C.3.3) .........................................................2-A-110

4.2.1 Contractor’s Liaison Feature (C.3.3.1).......................................................2-A-122

4.2.2 Government Management Center Relocation Facility (C.3.3.2)................2-A-123

4.3 Customer Service Office (C.3.4) ................................................................2-A-124

4.3.1 Establishment of Customer Service Office (C.3.4.1)..................................2-A-126

4.3.2 Customer Service Office Functions Supported (C.3.4.2)...........................2-A-127

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-TOC-4

20133.01Edocument.doc

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Contract No. GS00T99NRD2001Modification Number: PS35

Effective Date: 04/12/024.3.2.1 User Trouble and Complaint Reporting Procedures (C.3.4.2.1).................2-A-127

4.3.2.2 Accept General User Inquiries (C.3.4.2.2)..................................................2-A-127

4.3.2.3 Accept Billing Inquiries (C.3.4.2.3)............................................................2-A-128

4.3.2.4 Training Registration and Distributing Documentation (C.3.4.2.4)...........2-A-128

4.3.2.5 Provide Technical Support (C.3.4.2.5)........................................................2-A-130

5.0 Service Ordering (G.4)(C.3.5) (L.38.2.1.4) .............................................2-A-133

5.1 System Requirements (C.3.5.1) .................................................................2-A-135

5.1.1 Electronic Access (L.38.2.1.4(c))...............................................................2-A-136

5.1.2 Hardware and Software (L.38.2.1.4(d))......................................................2-A-137

5.1.3 Extension and Modification Plan (L.38.2.1.4(j))....................................... 2-A-137

5.2 Government Contacts (C.3.5.2) .................................................................2-A-137

5.2.1 Designated Agency Representative Administrator (C.3.5.2.1)...................2-A-138

5.2.2 Agency Designated Agency Representative Administrator(C.3.5.2.2)......2-A-138

5.2.3 Local Government Contact (C.3.5.2.3).......................................................2-A-138

5.2.4 Service Coordinator (C.3.5.2.4)..................................................................2-A-138

5.3 Service Price Quote Process (C.3.5.3) (L.38.2.1.4(b)) ..............................2-A-138

5.3.1 Simple Price Quotes (C.3.5.3.1)..................................................................2-A-139

5.3.2 Complex Price Quotes (C.3.5.3.2)..............................................................2-A-140

5.4 Service Order Processing (C.3.5.4) ............................................................2-A-140

5.4.1 Service Request Submission (C.3.5.4.1).....................................................2-A-141

5.4.1.1 Service Request Submissions (C.3.5.4.1(a))...............................................2-A-142

5.4.1.2 Reserved......................................................................................................2-A-142

5.4.1.3 Service Request Templates–Functionality (C.3.5.4.1.1).............................2-A-142

5.4.1.4 Service Request Templates–Information Content (C.3.5.4.1.2).................2-A-143

5.4.2 Service Request Acknowledgment (C.3.5.4.2)...........................................2-A-146

5.4.3 Service Order Notification (C.3.5.4.3)........................................................2-A-146

5.4.3.1 Authorization and Validation (C.3.5.4.3.1).................................................2-A-147

5.4.3.2 Contractor-Provided Information (C.3.5.4.3.2)..........................................2-A-148

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-TOC-5

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Contract No. GS00T99NRD2001Modification Number: PS35

Effective Date: 04/12/025.4.4 Service Order Implementation (C.3.5.4.4)..................................................2-A-150

5.4.5 Service Order Completion Notice (L.38.2.1.4(e)) (C.3.5.4.5)....................2-A-151

5.4.6 Service Acceptance (C.3.5.4.6)...................................................................2-A-153

5.5 Options Within the Service Ordering Process (C.3.5.5) ............................2-A-153

5.5.1 Standard Service Order Intervals (L.38.2.1.4(a)) (C.3.5.5.1).....................2-A-154

5.5.1.1 VTS Service Delivery.................................................................................2-A-158

5.5.1.2 Notification.................................................................................................2-A-159

5.5.2 Expedited Service Order Processing (C.3.5.5.2).........................................2-A-160

5.5.2.1 Procedures for Expedited Service Order Processing (L.38.2.1.4(f))..........2-A-162

5.5.3 Service Order Processing for Trials and/or OCD for New/Enhanced

Services (L.38.2.1.4(g)) (C.3.5.5.3)............................................................2-A-163

5.5.4 Processing of Multiple Service Requests (C.3.5.5.4)..................................2-A-166

5.5.4.1 Bulk Service Ordering Processing (C.3.5.5.4(a)).......................................2-A-166

5.5.4.2 Project Service Order Processing (C.3.5.5.4(b)).........................................2-A-166

5.5.4.3 Batch Service Order Processing (L.38.2.1.4(i) (C.3.5.5.4(c))....................2-A-167

5.5.5 Change of Service Order Record Data (C.3.5.5.5).....................................2-A-167

5.6 Changes During Service Order Process (C.3.5.6) ......................................2-A-168

5.6.1 Agency Cancellation of Service Order (C.3.5.6.1).....................................2-A-168

5.6.2 Change of Service Order Due Date (C.3.5.6.2)..........................................2-A-168

5.7 Service Order Tracking (C.3.5.7) ...............................................................2-A-169

5.8 Service Order Measurements (C.3.5.8) ......................................................2-A-184

5.8.1 Service Order Tracing and Administrative Measurements (C.3.5.8.1).......2-A-184

5.8.2 Service Order Performance Measurements (C.3.5.8.2)..............................2-A-185

5.9 Service Order System Validation Test Plan (C.3.5.9) ...............................2-A-185

5.10 Managed Network Services (MNS) Service Order Design Phase..............2-A-186

5.11 IPS Service Ordering Exceptions................................................................2-A-186

5.12 Managed Security Services Service Order Process....................................2-A-186

5.12.1 Managed Firewall Services Ordering..........................................................2-A-187

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-TOC-6

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Contract No. GS00T99NRD2001Modification Number: PS35

Effective Date: 04/12/025.12.2 Managed Firewall Services - Separate Ordering........................................2-A-188

5.12.3 X

5.13 X

5.14 X

5.15 X

5.16 Collocation Service Order Process ...............................................................2-A-2015.16.1 Collocation Service Order Process Flow ......................................................2-A-2015.17 Managed Hosting Service Order Process Flow ............................................2-A-2015.18 Shared and Dedicated Managed Hosting Services Roles and

Responsibilities ...........................................................................................2-A-2035.18.1 Fulfillment Process ......................................................................................2-A-203

6.0 Billing (L.38.2.1.5) (C.3.6) ........................................................................2-A-187

6.1 Billing Overview (C.3.6.1) .........................................................................2-A-187

6.2 System Requirements (L.38.2.1.5(a)) (C.3.6.2) .........................................2-A-194

6.2.1 Billing System Validation Test Plan (C.3.6.2.1).........................................2-A-197

6.3 Billing Data Requirements (C.3.6.3) ..........................................................2-A-199

6.3.1 Data Exchange (C.3.6.3.1)..........................................................................2-A-200

6.3.1.1 Centralized Billing Data Exchange (C.3.6.3.1.1)........................................2-A-200

6.3.1.2 Direct Billing Data Exchange (C.3.6.3.1.2)................................................2-A-200

6.3.2 Data Retention (C.3.6.3.2)..........................................................................2-A-201

6.3.3 Government Required Billing Data (C.3.6.3.3)..........................................2-A-201

6.4 Billing Requirements (C.3.6.4) ..................................................................2-A-202

6.4.1 Billing of Charges (C.3.6.4.1).....................................................................2-A-202

6.4.2 Billing of Service Initiation charges (C.3.6.4.2).........................................2-A-203

6.4.3 Allocation of Non-Automated Number Identification Data (C.3.6.4.3).....2-A-203

6.4.4 Billing of Multiple Service Requests (C.3.6.4.4)........................................2-A-204

6.4.5 Effective Billing Dates (C.3.6.4.5)..............................................................2-A-204

6.4.6 Service Order Delay, Expedite, or Cancellation Charges (C.3.6.4.6).........2-A-204

6.4.7 Reserved (C.3.6.4.7)....................................................................................2-A-205

6.4.8 Reserved (C.3.6.4.8)....................................................................................2-A-205

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-TOC-7

20133.01Edocument.doc

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Contract No. GS00T99NRD2001Modification Number: PS35

Effective Date: 04/12/026.4.9 Third Party Billing (C.3.6.4.9)....................................................................2-A-207

6.5 Invoicing Requirements (C.3.6.5) ..............................................................2-A-207

6.5.1 Invoice Payment (C.3.6.5.1).......................................................................2-A-207

6.5.2 Withholding Payment of Invoice (C.3.6.5.2)..............................................2-A-208

6.5.3 Invoice Balances (C.3.6.5.3).......................................................................2-A-208

6.5.4 Discount Reporting (C.3.6.5.4)...................................................................2-A-208

6.5.5 Invoice Delivery (C.3.6.5.5).......................................................................2-A-209

6.5.5.1 Centralized Invoice (G.1.1).........................................................................2-A-209

6.5.5.2 Direct Invoice (G.1.2).................................................................................2-A-209

6.5.5.3 Aggregated Consolidated Summary of Directly Billed Agencies (G.1.3). 2-A-210

6.5.5.4 Centralized and Direct Invoice Instruction (G.1.4).....................................2-A-210

6.5.6 Invoice Content (C.3.6.5.6).........................................................................2-A-211

6.5.6.1 Invoice Totals Page (C.3.6.5.6.1)................................................................2-A-212

6.5.6.2 Invoice Summary Section (C.3.6.5.6.2)......................................................2-A-212

6.5.6.3 Invoice Detail Section (C.3.6.5.6.3)............................................................2-A-212

6.5.6.4 Call Detail Records (L.38.2.1.5(d)) (C.3.6.5.6.4).......................................2-A-212

6.5.7 Invoice Format (C.3.6.5.7)..........................................................................2-A-214

6.5.8 Invoice Changes (C.3.6.5.8)........................................................................2-A-214

6.6 Disputes and Adjustments (C.3.6.6) ..........................................................2-A-215

6.6.1 Program Management Office Disputes (C.3.6.6.1).....................................2-A-221

6.6.2 Agency Disputes (C.3.6.6.2).......................................................................2-A-222

6.6.3 Contractor Adjustments (C.3.6.6.3)............................................................2-A-223

6.6.4 Program Management Office and Agency Dispute Resolution Timetable

(C.3.6.6.4)...................................................................................................2-A-223

6.6.5 Dispute Database and Adjustment Reports (L.38.2.1.5(c)) (C.3.6.6.5)..... 2-A-224

6.7 Agency Service Outages (C.3.6.7) (H.13) .................................................2-A-227

6.7.1 Credit for Service Outages (C.3.6.7.1)........................................................2-A-230

6.7.2 Agency Service Outage Resolution Timetable (C.3.6.7.2).........................2-A-231

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-TOC-8

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Contract No. GS00T99NRD2001Modification Number: PS35

Effective Date: 04/12/026.8 Special Billing Arrangements (C.3.6.8) .....................................................2-A-232

6.8.1 Transition Billing Arrangements (C.3.6.8.1)..............................................2-A-232

6.8.2 Migration Billing Arrangements (C.3.6.8.2)...............................................2-A-232

6.8.3 New Services Billing Arrangements (C.3.6.8.3).........................................2-A-232

7.0 Network Management Information (L.38.2.1.6) ...................................2-A-234

7.1 Network Service Affecting Event Information (L.38.2.1.6(a)) (C.3.7.1) . .2-A-235

7.1.1 Electronic Access to Network Fault Management Status

(L.38.2.1.6(b)) (C.3.7.1.1)...........................................................................2-A-238

7.2 Network Configuration Management (C.3.7.2) .........................................2-A-239

7.3 Network Accounting Management (C.3.7.3) .............................................2-A-240

7.4 Network Performance Management (C.3.7.4) ...........................................2-A-241

7.5 Network Security Management (C.3.7.5) ..................................................2-A-242

7.6 Fraud Prevention Management (L.38.2.1.6(c)) (C.3.7.6) ..........................2-A-243

7.6.1 Financial Responsibility for Fraud (C.3.7.6.1)...........................................2-A-249

7.6.2 Protection of Agency System (C.3.7.6.2)...................................................2-A-249

7.6.3 Fraud Reporting (C.3.7.6.3)........................................................................2-A-251

7.7 Program Management Office Network Monitoring and Management

Workstations (C.3.7.7) ...............................................................................2-A-251

7.8 Agency Network Monitoring and Management Workstations (C.3.7.8) ...2-A-252

7.9 MNS Network Management Information...................................................2-A-253

7.9.1 Managed Private Network Information......................................................2-A-262

8.0 Planning and Engineering (L.38.2.1.7) (C.3.8) ......................................2-A-253

8.1 Service Interoperability (L.38.2.1.7(a)) (C.3.8(a))......................................2-A-255

8.2 Contingency and Restoral Plan (L.38.2.1.7(b)) (C.3.8(b)).........................2-A-258

8.3 GMC Relocation Plan (L.38.2.1.7(c)) (C.3.8(c))........................................2-A-259

8.4 Current and Anticipated Technologies (L.38.2.1.7(d)) (C.3.8(d))..............2-A-260

8.4.1 Reserved......................................................................................................2-A-264

8.4.2 Reserved......................................................................................................2-A-264

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-TOC-9

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Effective Date: 04/12/028.4.3 Reserved......................................................................................................2-A-264

8.4.4 Reserved......................................................................................................2-A-264

8.4.5 Reserved......................................................................................................2-A-264

8.4.6 Reserved......................................................................................................2-A-264

8.4.7 Reserved......................................................................................................2-A-264

8.4.8 Reserved......................................................................................................2-A-264

8.4.9 Reserved......................................................................................................2-A-264

8.4.10 Reserved......................................................................................................2-A-265

8.4.11 Reserved......................................................................................................2-A-265

8.4.12 Reserved......................................................................................................2-A-265

8.4.13 Reserved......................................................................................................2-A-265

8.5 Technical Advisory Group (C.3.8.1) ..........................................................2-A-265

8.6 Network and Access Cost Minimization (C.3.8.2) ....................................2-A-265

8.7 Contractor Initiated Network Changes (C.3.8.3) .......................................2-A-267

9.0 Trouble and Complaint Reporting (L.38.2.1.8) (C.3.9) ........................2-A-270

9.1 Entering and Handling Trouble and Complaint Reports (L.38.2.1.8(a))

(C.3.9.1) .....................................................................................................2-A-282

9.2 Trouble Report Status Reporting (L.38.2.1.8(b)) (C.3.9.2) .......................2-A-286

9.3 User Trouble and Complaint Report Data Access (L.38.2.1.8(c))

(C.3.9.3) .....................................................................................................2-A-291

9.4 Ad Hoc Trouble/Complaint Reporting Capability (C.3.9.4) ......................2-A-292

9.5 Measurement of Time to Restore Service (C.3.9.5) ...................................2-A-293

10.0 Training (L.38.2.1.9) (C.3.10) ..................................................................2-A-294

10.1 Executive Training (C.3.10.1) ....................................................................2-A-300

10.2 General User Trainer Training (C.3.10.2) ..................................................2-A-300

10.3 Designated Agency Representative Training (C.3.10.3) ...........................2-A-302

10.4 Administration and Operations Training (C.3.10.4) ..................................2-A-303

10.4.1 Administrative Systems Training (C.3.10.4.1)...........................................2-A-304

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Effective Date: 04/12/0210.4.2 Operations Systems Training (C.3.10.4.2)..................................................2-A-304

10.5 Supplemental Training (C.3.10.5) ..............................................................2-A-305

B. Service Transition, Migration, and Implementation Response (L.38.2(b))

(L.38.2.2).........................................................................................................2-B-1

1.0 Introduction (C.4.1) ......................................................................................2-B-1

1.1 Past Experience (L.38.2.2) .............................................................................2-B-6

1.2 Risks and Migrations ......................................................................................2-B-9

1.2.1 Introduction ..................................................................................................2-B-10

1.2.2 Risk Areas and Mitigation Approaches.........................................................2-B-10

1.2.3 Approach to Minimizations of Operational Impacts.....................................2-B-16

1.2.4 Management Approach to Risk Management...............................................2-B-16

1.3 Organization and Staffing (L.38.2.2) (C.4.1) ...............................................2-B-17

1.3.1 Sprint Organization Structure........................................................................2-B-18

1.3.2 GSD’s Office of Transition Management (OTM).........................................2-B-19

1.3.3 Sprint Core Resources...................................................................................2-B-24

1.3.4 Nationwide Subcontractors and Resources...................................................2-B-25

1.3.5 Support Systems............................................................................................2-B-26

1.4 Overview of the Transition, Migration and Implementation Plans

(C.4.1.4) ........................................................................................................2-B-29

1.5 Overview of the Transition, Migration and Implementation Process

(C.4.1.5) ........................................................................................................2-B-34

2.0 Transition (C.4.2) .......................................................................................2-B-39

2.1 Reserved (C.4.2.1) ........................................................................................2-B-39

2.2 Comprehensive Transition Plan (C.4.2.2) ....................................................2-B-39

2.3 Transition Interconnection Plan (C.4.2.3) ....................................................2-B-41

2.4 Transition Migration Plan (C.4.2.4) .............................................................2-B-43

2.5 Private Dialing Plan for Transition (C.4.2.5) ...............................................2-B-46

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Effective Date: 04/12/022.6 Transition Verification Test Plans (C.4.2.6) (E.2.2.2.1) ..............................2-B-47

2.7 Contractor Responsibilities for Transition (C.4.2.7) ....................................2-B-50

2.7.1 Office of Transition Management (C.4.2.7.1)...............................................2-B-52

2.7.1.1 Network Transition Planning Group of OTM...............................................2-B-56

2.7.1.2 Network Route Planning Group....................................................................2-B-57

2.7.1.4 Test and Acceptance Function......................................................................2-B-58

2.7.2 Transition Network and User Location Inventories (C.4.2.7.2)....................2-B-59

2.7.2.1 Transition Network Inventory (C.4.2.7.2.1)..................................................2-B-59

2.7.2.2 Transition User Location/Service Delivery Point Inventory (C.4.2.7.2.2). . .2-B-60

2.7.3 Transition Traffic Statistics (C.4.2.7.3).........................................................2-B-60

2.7.4 Transition Database (C.4.2.7.4).....................................................................2-B-61

2.7.5 Coordination During Transition (C.4.2.7.5)..................................................2-B-66

2.7.6 Transition Notification and Scheduling (C.4.2.7.6)......................................2-B-67

2.7.7 Establishment of Local Committees for Transition (C.4.2.7.7)....................2-B-70

2.7.8 Verification of Transition Information (C.4.2.7.8).......................................2-B-71

2.7.9 Notification of Completion of Transition Activity (C.4.2.7.9).....................2-B-71

2.7.10 Transition Technical Requirements (C.4.2.7.10)..........................................2-B-71

2.7.10.1 Direct Station-to-Station Dialing for Switched Voice Service

(C.4.2.7.10.1).................................................................................................2-B-71

2.7.10.2 Direct Station-to-Station Dialing for Circuit Switched Data Service

(C.4.2.7.10.2).................................................................................................2-B-72

2.7.10.3 National Security and Emergency Preparedness Requirements

(C.4.2.7.10.3).................................................................................................2-B-72

2.7.10.4 Location Cutover Contingency (C.4.2.7.10.4)..............................................2-B-72

2.8 Government Responsibilities During Transition (C.2.4.8) ..........................2-B-75

2.8.1 Letter of Agency (C.2.4.8.1).........................................................................2-B-75

2.8.2 Role of Program Management Office (C.2.4.8.2).........................................2-B-75

2.8.3 Role of Local Government Contact (C.2.4.8.3)............................................2-B-76

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Effective Date: 04/12/023.0 Migration (C.4.3) ........................................................................................2-B-79

3.1 Migration Plan (C.4.3.1) ...............................................................................2-B-79

3.2 Migration Interconnection Plan (C.4.3.2) ....................................................2-B-83

3.3 Migration Management Plan (C.4.3.3) .........................................................2-B-84

3.4 Private Dialing Plans for Migration (C.4.3.4) ..............................................2-B-88

3.5 Migration Verification Test Plans (C.4.3.5)(E.2.2.2.2) ................................2-B-88

3.6 Contractor Responsibilities for Migration (C.4.3.6) ....................................2-B-91

3.6.1 Office of Migration Management (C.4.3.6.1)...............................................2-B-91

3.6.2 Migration Network and User Location Inventories (C.4.3.6.2)....................2-B-94

3.6.2.1 Migration Network Inventory (C.4.3.6.2.1)..................................................2-B-95

3.6.2.2 Migration User Location/Service Delivery Point Inventory (C.4.3.6.2.2)....2-B-95

3.6.3 Migration Traffic Statistics (C.4.3.6.3).........................................................2-B-95

3.6.4 Migration Database (C.4.3.6.4).....................................................................2-B-96

3.6.5 Coordination During Migration(C.4.3.6.5).................................................2-B-100

3.6.6 Migration Notification and Scheduling (C.4.3.6.6).....................................2-B-102

3.6.7 Establishment of Local Committees for Migration(C.4.3.6.7)....................2-B-104

3.6.8 Verification of Migration Information (C.4.3.6.8)......................................2-B-105

3.6.9 Notification of Completion of Migration Activity (C.4.3.6.9)....................2-B-105

3.6.10 Migration Technical Requirements (C.4.3.6.10).........................................2-B-106

3.6.10.1 Direct Station-to-Station Dialing for Switched Voice Service

(C.4.3.6.10.1)...............................................................................................2-B-106

3.6.10.2 Direct Station-to-Station Dialing for Circuit Switched Data Service

(C.4.3.6.10.2)..............................................................................................2-B-106

3.6.10.3 National Security and Emergency Preparedness Requirements

(C.4.3.6.10.3)...............................................................................................2-B-107

3.6.10.4 Location Cutover Contingency (C.4.3.6.10.4)............................................2-B-107

3.7 Government Responsibilities During Migration (C.4.3.7) .........................2-B-111

3.7.1 Letter of Agency (C.4.3.7.1).......................................................................2-B-111

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Effective Date: 04/12/023.7.2 Role of Program Management Office (C.4.3.7.2).......................................2-B-111

3.7.3 Role of Local Government Contact (C.4.3.7.3)..........................................2-B-112

4.0 Implementation (C.4.4) ............................................................................2-B-114

4.1 Implementation Plan (C.4.4.1) ...................................................................2-B-114

4.2 Implementation Management Plan (C.4.4.2) .............................................2-B-117

4.3 Private Dialing Plan for Implementation (C.4.4.3) ....................................2-B-120

4.4 Implementation Verification Test Plans (C.4.4.4) (E.2.2.2.3) ...................2-B-121

4.5 Contractor Responsibilities for Implementation (C.4.4.5) .........................2-B-124

4.5.1 Office of Implementation Management (C.4.4.5.1)....................................2-B-125

4.5.2 Implementation Network and User Location Inventories (C.4.4.5.2).........2-B-126

4.5.2.1 Implementation Network Inventory (C.4.4.5.2.1).......................................2-B-127

4.5.2.2 Implementation User Location/Service Delivery Point Inventory

(C.4.4.5.2.2).................................................................................................2-B-127

4.5.3 Implementation Traffic Statistics (C.4.4.5.3)..............................................2-B-127

4.5.4 Implementation Database (C.4.4.5.4)..........................................................2-B-128

4.5.5 Coordination During Implementation (C.4.4.5.5).......................................2-B-132

4.5.6 Implementation Notification and Scheduling (C.4.4.5.6)...........................2-B-134

4.5.7 Establishment of Local Committees for Implementation (C.4.4.5.7).........2-B-137

4.5.8 Verification of Implementation Information (C.4.4.5.8).............................2-B-137

4.5.9 Notification of Completion of Implementation Activity (C.4.4.5.9)..........2-B-138

4.5.10 Implementation Technical Requirements (C.4.4.5.10)...............................2-B-138

4.5.10.1 National Security and Emergency Preparedness Requirements

(C.4.4.5.10.1)...............................................................................................2-B-138

4.6 Government Responsibilities During Implementation (C.4.4.6) ...............2-B-139

4.6.1 Letter of Agency (C.4.4.6.1).......................................................................2-B-139

4.6.2 Role of Program Management Office (C.4.4.6.2).......................................2-B-139

4.6.3 Role of Local Government Contact (C.4.4.6.3)..........................................2-B-140

C. National Security And Emergency Preparedness Plan (L.38.2.3)............2-C-1

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Effective Date: 04/12/021.0 Protection of Service.....................................................................................2-C-2

2.0 Assured Service.............................................................................................2-C-3

3.0 Protection of Classified and Sensitive Information....................................2-C-4

4.0 Issues Regarding Technical Systems...........................................................2-C-4

5.0 NS/EP Interface with Contractor................................................................2-C-5

6.0 Contractors Emergency Management........................................................2-C-5

7.0 Readiness of NS/EP Capabilities..................................................................2-C-6

1.0 General ...........................................................................................................2-C-8

1.1 Purpose ...........................................................................................................2-C-9

1.2 Organization of this Plan...............................................................................2-C-10

1.3 Responsibility ...............................................................................................2-C-10

1.4 Related Documentation ................................................................................2-C-11

1.4.1 FTS2001 NS/EP Documents.........................................................................2-C-11

1.4.2 Sprint Documents..........................................................................................2-C-11

1.4.3 Government Documents................................................................................2-C-11

1.5 Definitions .....................................................................................................2-C11

1.6 Plan Administration ......................................................................................2-C-13

1.6.1 Sprint Approval.............................................................................................2-C-13

1.6.2 Plan Issue/Reissue.........................................................................................2-C-13

2.0 Protection of Classified and Sensitive Information .................................2-C-13

3.0 Provisioning Of Critical User Service ......................................................2-C-15

X

X

X

4.0 Protection of Services .................................................................................2-C-20

4.1 Interoperability .............................................................................................2-C-20

4.2 Survivability .................................................................................................2-C-21

4.2.1 Survivability of Transmission Facilities........................................................2-C-22

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Effective Date: 04/12/024.2.2 Switched Voice Service Survivability...........................................................2-C-25

4.2.3 Circuit-Switched Data Service Survivability................................................2-C-27

4.2.4 Switching System Survivability....................................................................2-C-27

4.2.5 Signaling System 7 (SS7)..............................................................................2-C-28

4.2.6 Switched Data Service Survivability.............................................................2-C-31

4.3 International SVS .........................................................................................2-C-32

4.4 National Coverage ........................................................................................2-C-34

4.5 Priority Treatment ........................................................................................2-C-34

5.0 Assured Service ..........................................................................................2-C-37

5.1 FTS2001 Access Arrangements ...................................................................2-C-38

5.1.1 Dedicated Access Arrangements...................................................................2-C-38

5.2 FTS2001 Interexchange Network.................................................................2-C-40

5.2.1 FTS2001 Network Architecture ...................................................................2-C-41

5.2.2 Logical Network Partitioning........................................................................2-C-43

5.2.3 FTS2001 User Identification.........................................................................2-C-44

5.3 FTS2001 Egrees Arrangements ....................................................................2-C-44

5.3.1 Dedicated Egress Arrangements...................................................................2-C-45

5.4 Network Design For Assured Service Traffic Loads ...................................2-C-46

5.4.1 Grade of Service............................................................................................2-C-46

5.4.2 Public Switched Network Overload..............................................................2-C-49

5.4.3 Local Switched Network Overload...............................................................2-C-49

5.4.4 FTS2001 Network Overload.........................................................................2-C-50

5.4.5 Loss of a Network Switch.............................................................................2-C-51

6.0 Issues Regarding Technical Systems ........................................................2-C-51

6.1 Measures for Minimizing Local Exchange Company Delays.......................2-C-51

6.1.1 Feature Group D Trunks For Access to Backbone........................................2-C-52

6.1.2 Public Telephone Off-Net to On-Net Access................................................2-C-53

6.1.3 Other End-Office Access Arrangements.......................................................2-C-53

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Effective Date: 04/12/026.1.3.1 Dial Tone Re-Origination..............................................................................2-C-53

6.1.3.2 Dial Tone Recall............................................................................................2-C-53

6.2 Measures For Minimizing Contention for Local Trunking...........................2-C-54

6.3 Safeguards for Protection of a Sprint Switch From Common Control

Delays............................................................................................................2-C-54

6.4 Measures for Providing Low-delay, Low-blocking Access For Critical

Users..............................................................................................................2-C-54

6.5 Customer Premise Equipment Issues............................................................2-C-55

6.5.1 Access CPE...................................................................................................2-C-55

6.5.1.1 Station Terminal Equipment.........................................................................2-C-55

6.5.1.2 CPE Switching Equipment............................................................................2-C-56

6.5.2 Terminating CPE...........................................................................................2-C-58

6.5.2.1 Station Terminal Equipment.........................................................................2-C-58

6.5.2.2 CPE Switching Equipment............................................................................2-C-59

7.0 National Security And Emergency Preparedness Interface With

Sprint............................................................................................................2-C-61

8.0 Sprint's Emergency Management.............................................................2-C-61

8.1 Network Management and Control Structure...............................................2-C-62

8.2 Network Management Center.......................................................................2-C-62

8.3 NMC Implementation of the NS/EP Plan.....................................................2-C-63

9.0 Demonstration of NS/EP Capabilities.......................................................2-C-66

10.0 Network Survivability Plans......................................................................2-C-66

11.0 NS/EP Plan - Summary..............................................................................2-C-67

11.1 Network Stress Load Conditions...................................................................2-C-67

11.2 Operational Plans..........................................................................................2-C-69

D. Corporate Structure, Personnel Qualifications and Subcontractor

Identification (L.38.2.4)................................................................................2-D-1

1.0 Corporate Structure and Personnel Qualifications (L.38.2.4.1) ..............2-D-3

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Effective Date: 04/12/021.1 Functional Relationships (L.38.2.4.1(a)) .......................................................2-D-3

1.1.1 The Sprint Corporate Structure.......................................................................2-D-3

1.1.2 Government Systems Division (GSD)............................................................2-D-6

1.1.3 Sprint FTS2001 Program Office.....................................................................2-D-7

1.1.4 Global One....................................................................................................2-D-18

1.1.5 Maintaining Documentation After Contract Award.....................................2-D-19

1.2 Areas of Responsibility Between Offeror and Subcontractors

(L.38.2.4.1(b)) ..............................................................................................2-D-20

1.3 Interfaces Between Government and Offeror (L.38.2.4.1(c)) ......................2-D-22

1.4 Procedures for Ensuring Coordination of all Activities (L.38.2.4.1(d)) ......2-D-25

1.5 Contractor Resources (L.38.2.4.1(e)) ...........................................................2-D-31

1.6 Personnel Plan (L.38.2.4.1(f)) ......................................................................2-D-32

1.6.1 Procedures for Providing Fully-qualified Personnel.....................................2-D-35

1.6.2 Training and Certification by Job Category..................................................2-D-36

1.6.3 Training Key Personnel.................................................................................2-D-38

1.7 Resumes .......................................................................................................2-D-39

2.0 Subcontractor Identification (L.38.2.4.2) .................................................2-D-39

2.1 Corporate Policies for Identifying, Soliciting, Evaluating, Negotiating and

Awarding/Agreements with Subcontractors and Suppliers .........................2-D-44

2.2 Source Selection ...........................................................................................2-D-44

2.3 Soliciting Potential Subcontractors/Suppliers ..............................................2-D-45

2.4 Negotiating and Awarding Subcontracts .....................................................2-D-46

2.5 Summary ......................................................................................................2-D-47

E. Corporate Qualification and Past Performance References.....................2-E-1

1.0 References (L.38.2.5) ....................................................................................2-E-1

X

X

X

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Effective Date: 04/12/02X

X

X

X

X

X

F. Corporate Capability (L.38.2.6) ..................................................................2-F-1

1.0 Sprint Capabilities ...........................................................................................2-F-1

1.1 Sprint History ..................................................................................................2-F-2

1.1.1 Sprint Long Distance Division........................................................................2-F-4

1.1.2 Sprint Local Telecommunications Division....................................................2-F-4

1.1.3 Sprint Alliances, Partnerships and Joint Ventures...........................................2-F-5

1.2 Sprint’s Financial and Corporate Resources....................................................2-F-7

1.2.1 Sprint’s Industry Achievements.......................................................................2-F-9

1.2.2 Sprint’s Corporate Achievements..................................................................2-F-10

1.3 Current Commercial Activities......................................................................2-F-10

1.4 Plans for Growth and Development...............................................................2-F-11

1.4.1 Technological Growth...................................................................................2-F-12

X

Appendix A Resumes....................................................................2-AppA-1

Appendix B Letters of Commitment...........................................2-AppB-1Appendix C Management Plans...................................................2-AppC-1Appendix D Specific Plans and Descriptions Associated with the

Service Transition, Migration and Implementation Response (L.38.2.2.1)...............................................2-AppD-1

Appendix E Corporate Qualifications and Past Performance References.................................................................2-AppE-1

Appendix F Sample GSA Management Services FeeCollection Report......................................................2-AppF-1

Appendix G Sample Disputes Reports........................................2-AppG-1Appendix H Subcontractors Information...................................2-AppH-1Appendix I List of Acclaims.........................................................2-AppI-1

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Effective Date: 04/12/02Appendix J Position Description..................................................2-AppJ-1Appendix K Training Materials...................................................2-AppK-1Appendix L Sample Reports........................................................2-AppL-1Appendix M MSS Service Level Agreement...............................2-AppM-1

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