6 key steps in creating metrics that matter
DESCRIPTION
There are lots of whitepapers, presentations & blogs out on the Internet that tell you to create one metric over another metric. It’s great to know about the variety of different metrics available but do you really need all of them? This presentation reduces the complexity to 6 key steps in creating actionable metrics that matter.TRANSCRIPT
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TeamQualityPro See Everything ~ Executive Decision Platform
6 Key Steps In Creating Metrics That Matter
Prepared by: Jay Philips
www.TeamQualityPro.com
Overview
There are lots of whitepapers, presentations & blogs out on the Internet that tell you to create one metric over another metric. It’s great to know about the variety of different metrics available but do you really need all of them?
This presentation reduces the complexity to 6 key steps in creating actionable metrics that matter.
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6 Key Steps in Creating Metrics That Matter
Metrics should provide value not just display a number. Think about some of the metrics you have today around resources. Does your current set of metrics allow you to see items like the ones listed below?
The ability to see resource shortages and surpluses The ability to see funding shortages and surpluses The ability to see objectives being met and when
Can your metrics pass the following criteria? Does it have a direct/indirect impact on revenue? Does it have a direct/indirect impact on costs? What is the action that you will take based on the result?
By understanding business objectives and resource trends you will be able to make proactive decisions instead of reactive decisions.
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Define
You know what company you work for but do you know what the overall strategy is for your department and organization?
Determine what the facilitators are and what the business results are for each item. Determine what the competing factors are as well.
Step 1 : Define Business Strategy
An organization has multiple different divisions/domains (IT, Marketing, Operations, etc). Review each area and determine how that division/domain can help meet the organizations strategy.
Step 2 : Determine How To Execute
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Link & Create
Determine what items are Customer Focused as well as Cost Related. From there you can determine what items you want to look at first.
Step 3 : Link to Organizations Strategy/Roadmap
The key is to measure both efficiency (cost and productivity) as well as effectiveness (quality and value). You should evaluate this mix of metrics in context to determine what areas are doing well versus what areas are not.
Step 4 : Create Key Performance Indications (KPIs)
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Metrics Should Be Reproducible
A lot of companies create metrics by hand, which is very time consuming and requires manual intervention/dependency. Don’t fall into the trap of needing a metric but the person assigned to create them is out on vacation.
Implement an automated process that can pull the information needed (hourly, daily, weekly) so the metrics are available when ever needed. An automated process will also allow you and your team more time to focus on meeting the objectives and determine action items to resolve any issues found.
Step 5 : Implement a Process That Can Be Reproduced
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Communication is Key
Metrics are objective if you communicate what is being measured, how and when the data is collected.
Communicate expectations on what people do when the metrics are presented. Determine the action items / next steps. Remember the goal is to be proactive, not reactive.
Step 6 : Communicate Metrics and KPI’s
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Conclusion
Now that you know the 6 steps in creating metrics that matter take a look at your current metrics and do the following items:
Verify the metrics bring value Verify the metrics can be reproduced Verify the metrics are available when you need it Verify the business objectives and KPI’s have been communicated
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About TeamQualityPro
TeamQualityPro is a real-time integrated platform to evaluate the entire ecosystem of Application projects and development resources with drill down investigation into specific team activity. The dashboards present on demand information to make informed assessments from any location at any time.
TeamQualityPro is code agnostic and built on lean architecture. An organization can rapidly connect and define views, investigate teams and projects in each development phase from requirements through production. Industry standard critical measurements in CMMI, Code Complexity, Function points, Testing, Lines of Code, Defect analysis, Project progress, and Costs produce graphical and table formats for decision accuracy.
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Contact
Jay Philips ~ CEO & PresidentEmail: [email protected]: http://www.linkedin.com/in/jayphilipsTwitter:http://twitter.com/jayphilips
Mike BeaneEmail: [email protected]:www.linkedin.com/pub/mike-beane/2/2b9/386
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