6991 1707 01_l (1)

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Christensen Care™ binders contentIn order to support your service efforts, we have developed three units with all tools needed to service the rig and keep the customer updated:

• Servicebinder,whichcontainsallthefactsandmaterialtheserviceengineerneedstoworkwithChristensen Care™

• Customerbinder,forthecustomertohaveinhisoffice• Servicebook,whichshouldbekeptinthecustomer’srigforeasyavailabilityandreference.TheservicebookoriginallycomestogetherwiththecustomerbinderSalesbinder,containsusefulsalesmaterialandinformationassalesargumentation,profitabilitycalculation,•

agreement, extended warranty policy and more

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Rig Parameter Check

Atlas Copco recommendations

Pos. Description CS 10 CS 14 CT 14 CS 10 HA CS 3000 CS 4002

AMain pump, max. pressure (bar)

280 280 280 280324

(4700 psi)

324

(4700 psi)

BMain pump, stby. pressure (bar)

~25 ~25 ~25 ~25~25

(380 psi)

~25

(380 psi)

CService pump, max. pressure (bar)

215 215 215 215172

(2500 psi)

172

(2500 psi)

D Chuck pressure (bar) 90 90 90 9090

(1300 psi)

90

(1300 psi)

E Max. feed force (kN)* 60 60 60 6096

(1400 psi)

165

(2400 psi)

F Max. holdback force (kN) 90 138 138 90/138 N/A N/A

* Calculated on service pump pressure noted on “C”

Please note that the values are approximate and can vary with several percent •depending on local conditions, settings and value. If value deviates notably contact your PC Service Engineer for support.

Pos. DescriptionCS 10/CS 14/

CT14/CS 10 HACS 3000 CS 4002

G Max. RPM

1 st gear 196 254 207

2nd gear 410 532 417

3rd gear 756 980 743

4th gear 1300 1300 1300

H Min RPM

1 st gear 117 182 142

2nd gear 254 412 286

3rd gear 451 759 510

4th gear 776 1006 892

Pos. Description Trido 140/FMC

I Safety relief valve (bar) 64

JMax water flow at 0 bar (litres/min)

~140

Optional (if the service location is close to a drilling area)

Rig parameter checkChristensen Care guidelines

CS

30

01

, C

S4

00

2-s

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Inspection protocol

Customer:

Rig type:

Engine type:

Rig Serial No.:

Engine hour:

Atlas Copco Technician:

OK Rem. Fix

* Scheduled service

1 Drill assembly Foot clamp

2 Main hoist Cable

3

Rotation unit

Drill head *

4 Gear box *

5 Lube oil flow

6 Hydraulics Hydraulic oil cooler

7

Diesel engine QSC 8.3

Charge air cooler

8 Charge air piping

9 Radiator

10 Engine oil *

11 Water separator

12 Air intake

13 Belt

14 FMC mud pump Oil

OK Rem. Fix

15

Drill assembly

Mast pivot pins

16 Mast raise cylinder

17Mast hinge cylin-ders (ONLY 4002)

18 Foot clamp

19 Crown block

20 Cradle

21

Wire line winch

Bearing

22 Level wind chain

23 Level wind screw

24Chuck

Ball bearings

25 Jaws

250 engine hours

Lubricating points

Inspection protocol

CS

10

, C

S1

4/C

T1

4-s

erie

s

After first 100 engine hours

* Rotation unit Gear case Clean strainer, replace oil and filter. Check chain tension.** Trido Oil

Change oil.*** Main hoist OilChange oil.

Every 250th engine hour - Checkpoints

* Scheduled serviceChange filters according to maintenance instructions.

1 Main hoist Cable Inspect cable. Lubricate when necessary.2

Rod holderJaws Clean and inspect.3Jaw holder Check, clean. Lubricate behind jaws if needed.

4

Rotation unit

Drill head * Clean strainer. Change oil and filter.5Gear box * Change oil.6Lube oil flow Check lubrication oil flow by cracking 1/4” hose open or by checking

transparent hose between drill head and gear box.7 Hydraulics Hydraulic oil

cooler Clean fins. Check fan.8

Diesel engine QSB 4.5 and 6.7

Charge air cooler Check/correct. See maintenance instructions for detailed description.

9Charge air piping Check/correct. See maintenance instructions for detailed description.

10Radiator Check/clean fins and hoses. Check cooling element. When needed, clean

by flushing carefully. Check liquid level.11Air intake

Check piping and filters. Check attachment and condition. Change primary insert every 1000 hours and secondary insert every 2000 hours or when indicated. See maintenance instructions for detailed description.

12Fuel filter * Change pre fuel filter and secondary filter. Drain water.

13Belt Check tension and condition according to maintenance instructions.

Replace when needed.14 Trido OilCheck oil level.

Continues on the next page

Christensen Care Guidelines

Examples from the service binder

www.atlascopco.com

Christensen Care Service book

This document certifies that, effective this date

(Company name)

has engaged a Christensen Care™ service agreement for its surface core drilling rig,

(Rig model and ID)

This agreement guarantees: • Scheduled service by qualified Atlas Copco technicians • Inspection protocols summarizing rig status and specifying further suggested actions • Extended warranty up to 5,000 engine hours or 3 years • Satellite monitoring of rig performance data that simplifies service planning• Application know-how support – during inspections Satellite monitoring of rig performance data that

simplifies service planning

(Salesman)

Certificate

(Date)

6991

167

6 01

Certificate

www.atlascopco.com

6991 1676 01

1. Introduction to Christensen Care™

2. Certificate

3. Agreement

4. Warranty policy

5. Product leaflet

6. Service book

7. Inspection protocols

8. Other

Your insurance to getting more core in the box

Binder register

Examples from the customer binder

Service intervals

Service interval Signature and sticker

250 engine hours

Scheduled maintenance

Rig inspection

Date of service


750 engine hours


Rig inspection

Date of service


1250 engine hours


Rig inspection

Date of service


500 engine hours


Rig inspection

Date of service


1000 engine hours


Rig inspection

Date of service


1500 engine hours


Rig inspection

Date of service

Daily safety check

Feed frame/Feed frame holder Wire line hoist/Wire rope Guard (if mounted)

Rotation unit, cradle and slides Emergency stopsPositioner cylinder/Raise cylinder and attachments

Rod holder Control panel Turntable (if mounted)

Mast top, top pulley Anchor bolts Hoses

Hose package Rod guides Skid

Chains, Sprockets, Worm gear and Stand (only 262)

Stress release on communication cables (only APC)

Before starting

Water swivel Check ball bearing.

Drill rig Check for any signs of leakage, damage, breakages or cracks.

Hydraulic oil Check the oil level. Power unit should be horizontally placed.

Engine oil, oil in Trido Check oil level.

Engine cooler Check level.

Feed chain Check tension (only 262).

Daily ChecksCustomer responsibility

Atlas Copco Christensen Care™

Service book

www.atlascopco.com

Introduction to Christensen Care

www.atlascopco.com

Profitability calculation

Christensen Care gives our customers a number of economic and operating benefits. In order to get the customer to understand the value of Christensen Care, it’s always a good start to get the customer to define his need. Below is a list of questions that can help to initiate the dialogue and serve as a base for your cost/benefit discussions: • How many jobs? Is the rig/all rigs operating at capacity? • How many hours? In normal operation, what are the standard rig shifts? Shifts/week/month/year? • How many metres drilled? What is the average per shift/week/month/year? • What does a standstill cost? Per hour/day/week? • What was your longest standstill in the past two years? Time? Cause? • What does a short standstill look like? Time? Cause? • How many days does an unplanned breakdown take to repair? • Where on the rig do faults/damages most often occur? • Do you do preventive service/repair? Or only when something breaks? • Where do you purchase spare parts? • Who does your repairs? • What does your rig cost per meter or hour? Fuel? Parts? Labour? • How often is rig service coordinated with a planned standstill? With blasting operations, etc.? • What is your normal price per metre drilled?

Some of these questions can be sensitive to answer. Here are a few ”door openers”: To get a customer’s costs and prices, offer a hypothetical estimate … “Let me see … You operate a Christensen CS14 … I’m estimating that its cost per metre drilled is about USD 30, and that you can take about USD 40 per metre for your drilling services …” Some customers prefer not to divulge their drilling rate. Estimate a rate that is on the ‘low’ side, based on their rig and drilling conditions. “Let’s see … With this rig, under these conditions, you should be able to drill about 15 metres per day, at the rate you work …” Some customers don’t like to discuss their spare parts purchasing, especially if they do so locally. “According to my records, you purchase very few spare parts from Atlas Copco. Can that be correct?”

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Take more market share with Christensen Care™!Our market share in Aftermarket (spare parts & service) on Christensen rigs has been historically low. We now need a common Aftermarket approach to increase our customer share. Christensen Care is probably the best serv-

ice product we can offer today. It will answer to the needs of structured and quality assured preventive mainte-nance for our Christensen rigs. Christensen Care is mainly aimed for small enterprise contractors, but can be used

by whoever is interested in peace of mind via scheduled services and inspections.Christensen Care establishes a closer relationship with the customer and will increase our spare parts sales as well

as new rig sales. At the same time it gives the customer economic and operational benefits.Christensen Care consists of:• Preventive maintenance every 250 engine hours• Inspection protocols that summarizes the status of the rig and highlights potential problems and additional

measures needed• Extended warranty up to 5000 hours or 3 years• Satellite monitoring of rig performance data that simplifies service planning• Application knowledge support during inspectionsChristensen Care will be a core focus for both the Capital and Aftermarket sales organization at Atlas Copco,

since it gives us leverage arguments in new rig sales as well as additional sales of service hours and spare parts.

Our sister program, ROC Care, has proved to be a very powerful tool by strengthening both Atlas Copco and

Atlas Copco’s customer’s position on the market. Let us repeat the success and put the Christensen Care on the

market, you can be our next success story!

Anders Björk

Example from the sales binder

www.atlascopco.com

Sales argumentation

Christensen Care™ gives our customers a direct economic advantage, since it will reduce their number of unex-pected breakdowns. Calculations show that the additional annual revenue often can reach EUR 16,000. Besides the direct economic advantages, Christensen Care gives a number of additional benefits, which are listed in the FBE analysis below and summarized on the following page. Finally you will also find a list of FAQs to help prepare you for the customer meeting.

Feature Benefit Advantage

Scheduled service Improved economy • Additional revenue of up to EUR 16,000 per year• Cost per engine hours, i.e. less use gives lower cost

Simplified planning • Less time spent on planning maintenance/repairs.• No surprises.

Less risk of unexpected breakdowns

• No production losses.• Quality reputation.• Less risk for secondary damages.

No need for own service staff • Less costs. • More production.

Inspection protocols

Control of rig functionality • Less risk of unexpected stops. • Increased productivity.

Frequent rig surveillance • Optimized maintenance cost.

Quality of equipment • Better second-hand value.• Longer life time.

Extended warranty No unexpected costs for break-down of major components

• Peace of mind.

Satellite monitoringProCom™

Daily feedback on production, including engine hours, percus-sion hours and drilled meters

• Control of rig status and prediction of service times

Daily input on critical machine performance indicators

• Early warnings

Display of machine location on a map

• Control of fleet

Application know-how

Feedback on drilling perform-ance/equipment

•Better know-how, better drilling.•Optimized use of bits and ITH.

www.atlascopco.com

Christensen Care™ AgreementThe following Agreement has been concluded between xxxxxx, (Customer) and Atlas Copco CMT Country (Supplier).

1. PRODUCT SPECIFICATION

1.1 The Supplier undertakes to provide Christensen Care for one (1) hydraulic drill rig in accordance with the below:

Christensen xx Serial number: xxx

2. SCOPE Christensen Care

2.1 Periodic serviceChristensen Care covers preventive maintenance (each 250th engine hour) in accordance with Atlas Copco’s maintenance manual for Christensen xx. This undertaking includes servicing kits with original parts that are used for periodic servicing. See separate specification. The manhours used to perform the periodic service are included. No fluids are included. Periodic service can be performed in the field or at the nearest service center. The timing for the serv-ice is set in consultation between the Supplier and Customer. The Customer is responsible for the rig being available for service at the agreed time. If it is not, the Supplier will charge costs incurred. Travel costs for the performance of periodic service are not included. Repairs and spare parts in addition to the periodic service are charged separately at the agreed prices for the Customer.

2.2 InspectionIn conjunction with the periodic service, an inspection is carried out and documented on a separate inspection protocol. The Customer retains one copy of the inspection protocol in which the drill rig’s

Profitability calculation

Christensen Care Agreement Sales argumentation

6991 1707 01_l (1)

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