80-understanding revisions to iso 17024

7/30/2019 80-Understanding Revisions to ISO 17024

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Understanding Revisions to

Professional Testing Inc.

Professional Testing Inc.

Dr. Roy Swift

Dr. Roy Swift

mercan

a ona an ar s ns ue

mercan

a ona an ar s ns ue



g . o r g

Dr. Cynthia D. Woodley

Dr. Cynthia D. Woodley

e s t i n

.

.

n s I n

Dr. Roy Swift

American National Standards

Dr. Roy Swift

American National Standards

o v a t i Institute

Institute

I n n

2/5/2013 2



Standard for Certification of Persons Official Title – General requirements for bodies operating

Standard for Certification of Persons Official Title – General requirements for bodies operating

Introduction – “. . . Has been developed with the objective

of achieving and promoting a globally accepted

Introduction – “. . . Has been developed with the objective

of achieving and promoting a globally accepted

persons”

Introduction – “. . .This international standard can serve

persons”

Introduction – “. . .This international standard can serve

for persons and the certification schemes under whichpersons are certified, in order to facilitate their

”

for persons and the certification schemes under whichpersons are certified, in order to facilitate their

”.

.

2/5/2013 Slide 3



WG30 – Revision of ISO/IEC17024

ISO/IEC 17024 originally published in 2003. Due forsystematic review in 2008 (usually every 5 years).

ISO/IEC 17024 originally published in 2003. Due forsystematic review in 2008 (usually every 5 years).

I member bodies voted down I /IE 17 4 orsystematic review.

I member bodies voted down I /IE 17 4 orsystematic review.

completely revise ISO/IEC 17024.

October 2008 member bodies voted in favour of the

completely revise ISO/IEC 17024.

October 2008 member bodies voted in favour of the New Work Item proposal to revise ISO/IEC 17024.

Based on New Work Item, a working group (WG30)

New Work Item proposal to revise ISO/IEC 17024.

Based on New Work Item, a working group (WG30)was formed to revise ISO/IEC 17024.was formed to revise ISO/IEC 17024.

2/5/2013 Slide 4



167 member bodies of ISO and liaison membersof ISO allowed to nominate up to 3 members to

167 member bodies of ISO and liaison membersof ISO allowed to nominate up to 3 members tothe committee.

ANSI nominated Dr. Casey Marks, Mr. J im

the committee.

ANSI nominated Dr. Casey Marks, Mr. J imKendzel and Dr. Cheryl Wild.

ANSI also held the chair, Dr. Cynthia Woodley

Kendzel and Dr. Cheryl Wild.

ANSI also held the chair, Dr. Cynthia Woodley

Dr. Roy Swift represented the InternationalAccreditation Forum (IAF).

Dr. Roy Swift represented the InternationalAccreditation Forum (IAF).

2/5/2013 5



Timeline of Revision ISO/IEC17024Activity Date(s) Output Participants Results ballot

1st WG30 meeting‐

terms of

reference,

scope and

structure

9‐10 February 2009 16

2nd WG30 meeting 22‐24 July 2009 WD1 17

3rd meeting (DG

meeting)28‐29 September 2009 WD2 5

‐

5th WG30 meeting 22‐24 June 2010 CD1 16

6th WG30 meeting 18‐20 January 2011 DIS 18

7th meeting (DG

26‐27 Se tember 2011 12

meeting

8th WG30 meeting 5‐6 December 2011 FDIS 19

95% approval of

ISO P‐members

2/5/2013 Slide 7

and 97% of IEC

P‐

membersStandard Published 1 July 2012 Published



Most Problematic Areas of 17024 as Reportedon a Survey of ABs and CBs conducted by IAF*:

ABs reported:

Development and Maintenance of a Certification Scheme

ABs reported:


Evaluation

Or anizational Structure

Evaluation

Or anizational Structure

CBs reported:

Surveillance

CBs reported:

Surveillance

Organizational Structure


Organizational Structure


er wr e n

Evaluation

er wr e n

Evaluation2/5/2013 Slide 8*Reported as results from IAF survey of ABs conducted in 2009



Repair/rewrite areas of the standard that neededclarification or had been confusing.

Repair/rewrite areas of the standard that neededclarification or had been confusing.

Incorporate all appropriate guidance from the IAFGuidance Document (GD24) into the standard.

Incorporate all appropriate guidance from the IAFGuidance Document (GD24) into the standard.

a ona c auses n some areas.

Make the standard “look” like the other ISO standards

a ona c auses n some areas.

Make the standard “look” like the other ISO standards

. .

2/5/2013 Slide 9



Major Discussion Issues forWG30

What to do about schemes not owned by CB:

Government owned

Third art owned

What to do about schemes not owned by CB:

Government owned

Third art owned

Surveillance

Not really being followed

Surveillance

Not really being followed

Separation of Training/Certification Functions

How far is that separation?

Separation of Training/Certification Functions

How far is that separation?

Can a training organization be a CB for persons?

Can trainers serve in any role in the certification program?

Can a trainer be an evaluator?

Can a training organization be a CB for persons?

Can trainers serve in any role in the certification program?

Can a trainer be an evaluator?

Can a CB require candidates to complete their training program? Can a CB require candidates to complete their training program?

2/5/2013 Slide 10



Scheme What are the mandatory components of a scheme

Scheme What are the mandatory components of a scheme

versus what are process requirements associated withthe implementation of a scheme?versus what are process requirements associated withthe implementation of a scheme?

2/5/2013 Slide 12



Major Sections in the NewRevision

1. Scope

2. Normative references

.

4. General requirements

5. Structural requirements6. Resource requirements

7. Records and information requirements

.9. Certification process requirements

10. Management systems requirements

Annex A - Principles

2/5/2013 Slide 13



Major Changes in the NewRevision

The

mandatory

PAS

documents

were

incorporated

into the revised standard:

The

mandatory

PAS

documents

were

incorporated

into the revised standard:

1. ISO/PAS 17001 on Impartiality included in clause 4.3

. on on en a y nc u e n c ause .

3. ISO/PAS 17003 on Complaints and appeals included in clauses

. .

4. ISO/PAS 17004 on Disclosure of information included in clause

7.2

2/5/2013 Slide 14

5. ISO/PAS 17005 on Use of management systems included in

clause 10




Change: Refer to the “Certification of Persons” instead of “ ” “ Persons (CBP)” instead of “Personnel Certification Body

(PCB)”.Reason: “Personnel” is defined and translated asemployee so Personnel Certification and PersonnelCertification body were interpreted as certification of one’s

own empoyees. s s no correc . ew ermCertification of Persons and Certification Body for Personsis so everybody will understand that this is certification of peope no empoyees .

2/5/2013 Slide 15




Change: Principles section added in Annex A. Includes, ,

confidentiality and openness, responsiveness to

complaints and appeals, and responsibility.

Reason: The revised standard cannot give specific

requremen s or a s ua ons a can occur. eprinciples are designed to be applied as guidance forunanticipated situations. The principles serve as the

.

2/5/2013 Slide 16



–

A.1 General

A.2 Impartiality

A.1 General

A.2 Impartiality

A.3 Competence

A.4

Confidentiality

and

Openness

A.3 Competence

A.4

Confidentiality

and

Openness A.5 Responsiveness to Complaints

A.6 Responsibility

A.5 Responsiveness to Complaints

A.6 Responsibility

Designed to provides philosophical foundation for clauses

in the standard. Designed to provides philosophical foundation for clauses

in the standard.




Chan e: Added new terms for Certification Re uirementsScheme Owner, Certificate, Assessment, Invigilator,Personnel, Applicant, Impartiality, Fairness, Validity,Reliabilit , Interested Part and Surveillance. (Section 3)

Reason: Several of these terms were misunderstood or

confusing to readers of the standard and needed to bedefined.

2/5/2013 Slide 18



2/5/2013 Slide 19




Change: Added a more detailed section for Management. .

the use of an Impartiality Committee or through other

methods.

Reason: Impartiality and objectivity are the cornerstones

or e cer ca on o persons. e process or ver yngthe competence of persons and certifying the competenceof persons is not impartial and objective then there is no

.

2/5/2013 Slide 20



Clause 5 StructuralRequirements

5.1

Management

and

organization

structure

5.2 Structure of the certification bod in relation to

5.1

Management

and

organization

structure

5.2 Structure of the certification bod in relation to

training.

training.




Change: Added a new section with more information aboutthe Structure of the Certification Body in Relation to Trainin 5.2 .

Reason: Training is a threat to impartiality (5.2.3).

Therefore the Certification Body for Persons must

activities from training activities to ensure theconfidentiality, information security and impartiality of the

. . . .

A trainer may not serve as an examiner of a specificcandidate they have trained for a period of 2 years

. . .e uness e can emons ra e ow oes nocompromise impartiality.

2/5/2013 Slide 22



Clause 6 ResourceRequirements

6.1

General

personnel

requirements

6.2 Personnel involved in the certification activities

6.1

General

personnel

requirements

6.2 Personnel involved in the certification activities

6.3 Outsourcing

6.3 Outsourcing

. er resources. er resources




Chan e: Added more detail to section for ersonnel:-General Personnel Requirements (6.1) Clauses pertaining to competence,

added.- equremen s or xamners . . auses per a nng o compe ence,impartiality, and declaration of conflicts of interest added.- equremen s or o er personne nvo ve n e assessmen . . newsection added) Added requirements for invigilators and examinationadministrators.

-Outsourcing (6.3) Includes contracted and subcontracted services. Notethat Personnel definition (3.12) includes individuals internal or external whocarry out activities for the certification body.Reason: The competence of personnel is important to ensure thatcertification activities are carried out correctly and impartially.

2/5/2013 Slide 24



Clause 7 Records and InformationRequirements

7.1

Records

of

applicants,

candidates

and

certified

persons

7.1

Records

of

applicants,

candidates

and

certified

persons

7.2 Public information

7.2 Public information

7.4 Security

7.4 Security




Change: More detail added for Records and InformationRequirements:

Applicant, Candidate and Certified Persons records (7.1) –describes what persons records must be stored.

Public Information (7.2) – describes information that must beavailable both with request and without request.

on en a y . – prov es causes rea ng o con en adata including candidate data and examination data.

Reason: A certification body for person must carefully balanceinformation that should be available to the public with and

without request and information that must be kept confidential.2/5/2013 Slide 26




Change: New detailed section pertaining to security (7.4).Includesclauses pertaining to the security of confidential candidate data (personalinformation, etc.), and clauses pertaining to the security of examinationa a es ques ons, answers, exam papers, e c. . equres e o

develop security polices and procedures that includes consideration of thelocation of the materials (transport, storage, exam centres, destruction,

digital, etc.), the nature of the materials (electronic, paper, test equipment,etc. , an t e steps n t e e cyc e o examnatons eve opment,administration, results reporting, etc.)

Reason: The release of some confidential information (such asexamination information) could result in the invalidation of the entirecertification program. It is important that all confidential and secureinformation is kept confidential. Many CBs are unaware of the securitythreats associated with their certification programs.

2/5/2013 Slide 27



Added descriptions of the elements that must beincluded in a certification scheme:

Added descriptions of the elements that must beincluded in a certification scheme:

Scope

J ob and Task description

Scope

J ob and Task description

Required competence

Abilities rere uisites and code of conduct where

Required competence

Abilities rere uisites and code of conduct where

applicable)applicable)



Added descriptions of the process requirementsof a certification scheme:

Added descriptions of the process requirementsof a certification scheme:

Criteria for initial certification and recertification

Assessment Methods

Criteria for initial certification and recertification

Assessment Methods

Surveillance methods (if applicable)

Criteria for sus endin and withdrawin certification

Surveillance methods (if applicable)

Criteria for sus endin and withdrawin certification

Criteria for changing the scope of certification Criteria for changing the scope of certification



A e n ormaton a out t e components o sc eme

development that must be documented: Involvement of appropriate experts

A e n ormaton a out t e components o sc eme

development that must be documented: Involvement of appropriate experts

Structure that fairly represents all parties significantly concerned

Identification and alignment of prerequisites with competence

requirements

Structure that fairly represents all parties significantly concerned

Identification and alignment of prerequisites with competence

requirements Identification and alignment of assessment mechanisms with

competence requirements

J ob or practice analysis that:

Identification and alignment of assessment mechanisms withcompetence requirements

J ob or practice analysis that:

Identifies the tasks

Identifies the required competence for each task

Identifies the prerequisites (if applicable)

Identifies the tasks

Identifies the required competence for each task

Identifies the prerequisites (if applicable)

Confirms the assessment mechanisms and examination content

Identifies the recertification requirements and intervals

Confirms the assessment mechanisms and examination content

Identifies the recertification requirements and intervals2/5/2013 30




Change: More detailed description of certification schemes. Now

recognizes an external scheme owner. Provides clauses detailing the

re uirements for the contents of a scheme 8.2 detailed clauses for certification requirements that must be in a scheme (8.3), and

detailed requirements for the development and review of the

certification scheme

(8.4).

The

requirement

for

a Job

Task

Analysis

is

now included in the standard (8.4). Surveillance is now “if applicable” as based on the scheme. Requires that the scheme be

reviewed and validated on an ongoing, systematic basis.

Reason: Development of the scheme was cited as one of the

problematic areas in the survey of ABs and CBs. The new standard

provides additional information to clarify scheme requirements.

2/5/2013 Slide 31



Clause 9 Certification processrequirements

9.1 Application process

9.2 Assessment process

9.1 Application process

9.2 Assessment process

9.3 Examination process

9.4 Decision on certification

9.3 Examination process

9.4 Decision on certification

9.5 Suspending, withdrawing or reducing the scope of certification

9.5 Suspending, withdrawing or reducing the scope of certification

.

9.7 Use of certificates, logos and marks

9.8 A eals a ainst decisions on certification

.

9.7 Use of certificates, logos and marks

9.8 A eals a ainst decisions on certification

9.9 Complaints 9.9 Complaints




Change: More detail provided for the CertificationProcess Requirements (9) including the applicationprocess . , assessment process . , examnatonprocess (9.3), decision on certification (9.4), suspending,

withdrawing or reducing the scope of certification (9.5),recer ca on process . an e use o cer ca es,logos and marks (9.7).

Reason: IAF survey showed confusion for many of theseprocesses. Additional detail was required to help make the

.

2/5/2013 Slide 33




Change: New appeals section (9.8), new complaintssection (9.9), and new management systems requirements

section 10 .

.

2/5/2013 Slide 34



Clause 10 Management SystemsRequirements

Added a very detailed description of management systems.

Added a very detailed description of management systems.



Member of ISO (International Organization forStandardization)

Member of ISO (International Organization forStandardization)

Member of IAF (International Accreditation

Forum)

Member of IAF (International Accreditation

Forum) Accrediting body that accredits certification

bodies for persons against ISO/IEC 17024. Accrediting body that accredits certification

bodies for persons against ISO/IEC 17024.

36



17024:2012 Transition plan

Two year transition plan

Two year transition plan

published by J uly 1, 2013 ANSI will continue to acce t a lications under

published by J uly 1, 2013 ANSI will continue to acce t a lications under

ISO/IEC 17024:2003 until December 31, 2013.

All a lications submitted after J an 1, 2014 must

ISO/IEC 17024:2003 until December 31, 2013.

All a lications submitted after J an 1, 2014 mustdemonstrate compliance to ISO/IEC 17024:2012.

All accredited organizations must demonstrate

demonstrate compliance to ISO/IEC 17024:2012.

All accredited organizations must demonstrate

compliance to ISO/IEC 17024:2012 by J uly 1, 2014. This will be done during the annual

compliance to ISO/IEC 17024:2012 by J uly 1, 2014. This will be done during the annual

surveillance/reaccreditation from 2013 to 2014surveillance/reaccreditation from 2013 to 2014

80-understanding revisions to iso 17024

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