The Travelers Indemnity Company and its property casualty affiliatesOne Tower SquareHartford, CT 06183

travelers.com

This material does not amend, or otherwise affect, the provisions or coverages of any insurance policy or bond issued by Travelers. It is not a representation that coverage does or does not exist for any particular claim or loss under any such policy or bond. Coverage depends on the facts and circumstances involved in the claim or loss, all applicable policy or bond provisions, and any applicable law. Availability of coverage referenced in this document can depend on underwriting qualifications and state regulations.

© 2012 The Travelers Indemnity Company. All rights reserved. Travelers and the Travelers Umbrella logo are registered trademarks of The Travelers Indemnity Company in the U.S. and other countries. PL-12665 Rev. 2-12

Call us immediately to report your claim

24 hours a day, 365 days a year:

800.252.4633 (800.CLAIM33)

The sooner you call, the sooner we can help.

W e l c o m e t o T r a v e l e r s

Here are three easy steps to relaxing

in your worry- free home:

( 1 ) Read this brochure and keep it in

a safe place with your policy for

future reference.

( 2 ) Take the f irst magnet from inside

this brochure and put it on your

fr idge. Jot your contact info on

the other magnet and give it to a

trusted neighbor.

( 3 ) Great insurance promotes euphoria.

Pick an open space and cut loose.

P r o p e r t y

We understand that your home—be it

a house, condo or apartment—is one

of your most important investments.

As your insurance company, we are

committed to providing you with

excellent customer service 24 hours

a day, 7 days a week, 365 days a

year. We hope you never have to

experience a claim, but if you do,

we’ll be there to help.

Fast, Quality, Full-Time Service.

Our claim reporting centers are open all

the time—even on weekends and holidays.

We start handling your claim the moment you

call us and will work hard to get your home—

and your life—back to normal as quickly

as possible. Be sure to call us immediately

following damage to your property; the

sooner you call, the sooner we can help.

We are equipped with state-of-the-art

technology, in-house training and industry-

leading resources. Our claim professionals

receive instant notification of your claim

and, in most instances, can be out to inspect

your property within 48 hours.

Ready When Disaster Strikes.

When disaster strikes, Travelers is ready to

help. We have hundreds of specially trained

catastrophe response experts prepared to

deploy in 24 hours or less. We believe our

customers deserve the same high quality

service whatever the circumstances.

Our fleet of Mobile Claim Offices are designed

to offer immediate assistance to customers

in disaster areas. Our representatives can

help customers find temporary housing, or

provide cash advances on covered losses via

ClaimTMSM debit cards.

Safety and Prevention Tips

Help reduce the risk of damage by properly maintaining your home and taking steps to avoid some of the

common causes of loss.

Preventing FiresSmall Appliances

• Turn off and unplug all appliances after use.

• All appliances should have thermal protection devices (standard in new models).

Fireplaces

• Make sure flue is clean and well-maintained.

• Install chimney cap to prevent blockage caused by leaves, sticks and animals.

• Use licensed contractors to install wood stoves, other appliances or additions. This will ensure building codes and clearances are followed.

Electrical Outlets and Power Strips• Do not overload or connect one power strip

to another.• Replace immediately if there are any cracks

or damage.• Make sure the power strip does not exceed the

maximum voltage capacity for the outlet.

Heating Systems and Dryers• Have dryer and washer professionally inspected

every five years.• Clean out lint after every load of clothes.• Replace all plastic vents with metal vents.• Maintain your furnace with annual inspections.

Oil or Paint Rags• Place used rags in a metal can filled with water

and seal the can.• Immediately remove can from the dwelling until

it can be disposed of in accordance with local laws and regulations. For more information on house-hold hazardous waste disposal, contact your local environmental, health, or solid waste agency.

• Do not store unused products inside the home.

Avoiding Water DamageDishwasher• Check the gasket regularly and look underneath

the dishwasher for signs of leaking or water damage.

• Have your dishwasher inspected once a year.

All Appliance Hoses and Plumbing Fittings• Check hoses and fittings for breakage, crimping

or bending, which could lead to water damage.• Replace plastic and aluminum washing machine

hoses with copper or stainless steel.• If your refrigerator has an ice machine or water

dispenser, the hose from the wall should be made of braided copper.

Fire Protection Sprinklers, Water Dispensers and Water Heaters• Inspect these devices on a regular basis to make

sure they are in good working condition and do not show signs of deterioration or breakage.

If You Have Damage to Your Home:

1. Call Travelers to report your claim as soon as possible.

• We’re available 24 hours a day, 365 days a year.

• Call us at 800.252.4633 (800.CLAIM33) .

2. Protect your property from further damage by arranging for reasonable, temporary repairs as soon as possible (for example, boarding up broken windows). Do not make any permanent repairs until the insurance adjuster has had a chance to review the damage.

3. Keep an accurate record of all temporary repair expenses so they can be added to your claim. In addition, keep a record of any other expenses that may be considered for possible reimbursement.

4. Determine the damage to your personal property contents. Separate damaged and undamaged property, and make a written list of damaged items. Be as detailed as you can. Include any photos or videos you may have taken as part of your inventory.

Call Travelers as soon as possible to report your claim. We’re available 24 hours a day, 365 days a year.

8 0 0 . 2 5 2 . 4 6 3 3( 8 0 0 . C L A I M 3 3 )

For more information about how the claim process works and where to find services to help you recover, visit travelers.com/claim.

Attached are two handy

magnets. Keep one for

yoursel f . Give the other

to a trusted neighbor for

use in an emergency.

For You: Detach this magnet and

place it in a visible location such

as your refrigerator.

For a Trusted Neighbor: Write in your

emergency contact information and give

this magnet to a trusted neighbor.