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9 to 5: office hours that work for residents and staff

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9 to 5 OFFICE HOURS THAT WORK FOR STAFF AND RESIDENTS Part Two

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Page 1: 9 to 5: Office Hours That Work for Residents and Staff

9 to 5OFFICE HOURS THAT WORK FOR STAFF AND RESIDENTS

Part Two

Page 2: 9 to 5: Office Hours That Work for Residents and Staff

#insiteslive

Meet resident expectations – it’s important!

Page 3: 9 to 5: Office Hours That Work for Residents and Staff

#insiteslive

What time of day would you prefer to be able to communicate with the office staff? 2015

5PM - 7PM 45.4%

9AM - 12PM 37.1%

2PM - 5PM 35.5%

12PM - 2PM 27.3%

7AM - 9AM 19.3%

24/7 16.2%7PM - 9PM 13.1%Source: SatisFacts Research Annual Survey

Page 4: 9 to 5: Office Hours That Work for Residents and Staff

#insiteslive

5 THINGS TO RECONSI

DER

Page 5: 9 to 5: Office Hours That Work for Residents and Staff

#insiteslive

1

RECONSIDER SCHEDULING

Page 6: 9 to 5: Office Hours That Work for Residents and Staff

#insiteslive

PART-TIMEFLEX TIME

WEEKEND HELPFLOATERS

Page 7: 9 to 5: Office Hours That Work for Residents and Staff

#insiteslive

RECONSIDER CLOSING

TIME

2

Page 8: 9 to 5: Office Hours That Work for Residents and Staff

#insiteslive

10a-7p SHIFT11a-8p SHIFT

RENEWAL NIGHTSTEAM LATE NIGHT

Page 9: 9 to 5: Office Hours That Work for Residents and Staff

#insiteslive

RECONSIDER MORNINGS

3

Page 10: 9 to 5: Office Hours That Work for Residents and Staff

#insiteslive

OPENING DUTIESTEAM POW-WOW

SET DEADLINESREADY TO SERVE

Page 11: 9 to 5: Office Hours That Work for Residents and Staff

#insiteslive

RECONSIDER TALENT

SEARCHES

4

Page 12: 9 to 5: Office Hours That Work for Residents and Staff

#insiteslive

STUDENTSRETIREES

STAY-AT-HOME PARENTS

UNEXPECTED PLACES

Page 13: 9 to 5: Office Hours That Work for Residents and Staff

#insiteslive

RECONSIDER PORTALS

5

Page 14: 9 to 5: Office Hours That Work for Residents and Staff

#insiteslive

TEAM TRAININGAWARENESS

PROMOTIONRESIDENT CHEAT

SHEET

Page 15: 9 to 5: Office Hours That Work for Residents and Staff

KEY TAKE-A-WAYS #insiteslive

Page 16: 9 to 5: Office Hours That Work for Residents and Staff

ACCOMMODATE

PREFERENCES

#insiteslive

Page 17: 9 to 5: Office Hours That Work for Residents and Staff

ANTICIPATE PEAKS/VAL

LEYS #insiteslive

Page 18: 9 to 5: Office Hours That Work for Residents and Staff

CAST A WIDER NET

#insiteslive


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