9234220 remote infrastructure management

8/8/2019 9234220 Remote Infrastructure Management

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2008 MindTree Consulting

2008 MindTree

Remote Infrastructure Management

Ram Mohan. CSr. VP and Head, Infrastructure management and Tech Support

MindTree Ltd


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2008 MindTree Slide 2

Agenda

What is RIM

Market Size and Opportunity

Delivery Model


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WHAT IS RIM?



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What is Infrastructure Management

Monitor and Manage IT Infrastructure which include:

Servers: Systems Administration

Storage: Storage Administration

Data Base: Data Base Administration

Network: Network Administration

Security: Security Management

Email Management Email Administration

Desktop support

Provide IT Service Desk

Production Support - Operation

Professional Services Consulting and Implementation


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Infrastructure Management Services

Slide 5

IMSIMS

ManagedManaged

ServicesServices

ProfessionalProfessionalServicesServices

ServiceServiceDeskDesk

Consulting Core Infrastructure

Data Center Build-Outs

Audits / Compliance

Implementation

Solutions

Remediation

DR Drills | Setup

Consult | Implement | OperateConsult | Implement | Operate

24 x 7 Monitor | Maintain | Manage

Availability & Performance

Managed Servers & Storage Services

Managed Networks & SecurityServices

Managed Applications & DatabasesServices

Desktop support Enterprise Service Desk

IT Help Desk

Lifecycle Support Services


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Day to day monitoring and management of IT

infrastructure from a remote location usingRemote Operation Center

Data and Voice Connectivity

Enterprise Management Tools

Remote Service Desk


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What can be managed remotely

Onsite

Data Center Facilities Management

Physical security

Bandwidth provisioning

Equipment procurement, setup and

installation Provisioning storage SANs

Provisioning of application

Tape subsystem management Tape loading and unloading

Diagnostics and Recovery from hardwarefailures

Replacement of parts

Low level diagnostics

Hard restart of servers, storage, backup

devices etc.

Restore application in case of a hard failure

Network component replacements

Hardware upgrades

Full Operating System install

Remote

Application monitoring and support

Server monitoring and management

Storage monitoring and management

Network Monitoring and management

System administration

Database administration

Network administration

Desktop Support

Firewall and Router monitoring

Firewall/Router software configuration Capacity Planning

Performance monitoring and tuning

Performance testing and reporting

Incident, Problem and ChangeManagement

Availability monitoring and reporting

Backup scheduling and monitoring

Recovery from backup failures

Disaster Recovery planning andrecommendation

Over 80% of Data Center activities can be done remotely


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Market Size and Opportunity

RIM Market


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Industry Viewpoint - IMS

4 models of Infrastructure outsourcing


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Industry Viewpoint IMS contd..

Infrastructure Outsourcing Market Growth

**Source: Everest Research Institute Analysis


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Remote (offshore) IMS Market Growth

**Source: Everest Research Institute analysis


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Comparison of IMS vis--vis application development and BPO

industry


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The IMS maturity curve global scenario

Total infrastructure outsourcing is at the far-end of maturity; the growing trend istowards asset light outsourcing and multi-sourcing

Offshore IMS is the emerging area


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Delivery Model

How is RIM delivered?


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Remote Operation Center


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Data Connectivity

TSE desktops


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Voice Infrastructure

PSTN

SwitchAt Offshore

CarrierSwitch atOnsite

SwitchatCarrier

CarrierPartner Carrier ROC


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Security Controls


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Processes

Slide 19


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Tools

# - Logos used are trademarks of the respective tool vendors

DatabaseNetwork SecurityServer WebService

Desk


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People

Network and Security

CCNA / CCNP

CISA / ISO 27001:2005 LA

Application and Database

Jboss | WebLogic

SharePoint

OCP

Slide 21

Certifications / Trainings

Project Management

ITIL v2 & v3

PMP

Systems and Storage

EMC Proven Professional

MCSE/MCPs

SCSE/SCSA

RHCE

HP UX and OV

VCP

Skills:

Systems Administrators

Storage Administrators

Network Administrators

Data Base Administrators

Security Administrators

Service Desk Engineers


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What should academia know

The demand for skills in the IMS is on the rise

The need for IMS is around 200,000 people in the next 5 years

The growth areas are

Unix and Linux Administrators

DBA (Oracle and SQL)

Network Administrators

Microsoft Engineers

Service Desk Engineers

Application administrators

Weblogic, Websphere, SAP basis, Vignette


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2008 MindTree Consulting 2008 MindTree 2008 MindTree Limited

Questions ?Questions ?

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