IBM Client Site Services and Remote Infrastructure ServicesSkilled management and technical resources to manage and operate your IT infrastructure

Efficient management of your IT environmentIBM Client Site and Remote Infrastructure Services offer a comprehensive and customizable suite of services for managing your IT environment. Addressing a wide range of unique client needs and requirements, our infrastructure support capabilities include but are not limited to the following.

Data Centre Services help ensure that hardware and software assets are protected and managed efficiently. Data Centre Services include Server System Management for Mainframe, Unix & Intel Servers – Server Platform Support and Operations; Configuration, Performance and Capacity Management; Storage Environment Management; Database Subsystem Support; Data Communication Support; Middleware Support and Batch Operations; Monitoring, Back-up and Recovery Support; and Asset Tracking.

Enterprise Services help ensure that networks remain stable, available and operating at peak efficiency. Services include LAN and WAN integration; network support services; Firewall and VPN services; System Security Administration; Health-check & Compliance; and Intrusion Detection.

Workplace Services focus on maintaining user productivity. Services include Incident, Problem and Change Management; Deskside support including IMAC; Business Application Support; Mobility Support; Standard Image Support; Messaging; and Remote Connectivity.

Highlights

• EfficientmanagementofyourdiverseITenvironmentwithafullrangeofon-siteandremoteservices

• Leveragesyourexistinginvestmentintoolsandprocesses

• Highqualityresourcesprovidingstrongleadershipandtechnicalskillstomeetyouruniquerequirements

• On-goingknowledgeofyourITenvironmentandcontinuousimprovementprocess

• Helpsyoumeetyourbusinessneedsthroughflexible,scalablestaffingsolutions

DataSheetIBM Global Services

Leverage your investment in tools and processes With IBM Client Site and Remote Infrastructure Services, you are free to focus on your core business without making the full investment required for a best-practices systems management model. Using your existing investment in tools and processes, we can provide the leadership and technical skills, including Global Resources as applicable, to effectively manage your technology environment.

Skilled resources to meet your unique requirements Clients measure our value by the high quality of our resources and our timely response to their requirements.

Obtaining the right skill at the right place and time is a staffing challenge faced by most organizations. IBM has access to a wide range of skilled resources from across Canada as well as from IBM Global Delivery Centres, and we tap into these skills pools to deliver the right solution for you – today and in the future.

Improve your existing IT infrastructure processesThe IBM Client Site Services team will work with you to improve your existing IT infrastructure processes in the following areas:

• Service Desk• Workstation / Deskside Support• Server Operations and Support• Network and Security• Application Support

Benefits to be realized:• Process documentation• Process improvement• Management through metrics• On-site management focus on continuous improvement

Managing diverse technical environments – with flexible, scalable solutionsIBM has the skills and expertise to manage a diverse range of IT environments, including complex and multi-vendor environments.

IBM can deliver a complete team in support of an end-to-end IT solution or selective services options. We can expand or modify services and skills as your needs and priorities evolve.

For more informationTo learn more about IBM Client Site and Remote Infrastructure Services, contact your IBM representative or visit: http://www-03.ibm.com/services/ca/en/clientsitesvcs/

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Produced in Canada May 2012

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