a arte de vender
DESCRIPTION
A Palestra "A Arte de Vender" Aborda temas contemporâneos referente as técnicas de como vender mais e melhor. Aborda temas sobre: Relacionamento com o cliente; Marketing Pessoal; Conhecimentos, Habilidades e Atitude para o profissional de vendas; Dicas de Qualidade no Atendimento; Estatísticas do Mau Atendimento...TRANSCRIPT
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VENDER
A A
RTE D
E
@BenjamimNetto | Facebook.com/benjamimnetto | benjamimnetto.com
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Tudo Bem com vocês?
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01 de Outubro Dia do VENDEDOR
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Palmeirense, Fã de Philip Kothe, Luiz Gonzaga. Louco por Forró e Marketing. 27 de Jan de 1984,em Natal/Rn.
Constituir uma Família e Ser Feliz!
Pai, Mãe, Irmãos,NoivaFamiliares, Amigos, companheiros de Trabalho e profissionais conhecidos.
Coordenador de Gestão e Negócios do SENAC/RN,Graduado em Marketing, Especialista em Qualidade com MBA em Gestão de Negócios, Consultor, Professor e Palestrante.
ALTO(Segundo sua mãe)
já foi expulso de sala de aula, mas depois pediu desculpas ao professor.
SENAC – Serviço Nacional de Aprendizagem Comercial.
BENJAMIM NETTO
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#oquevocêsfazem?
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#vendem
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#atendem
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#negociam
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#SeRelacionam
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#comofazer?
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#Isso_TUDO?
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Com Paixão
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Com Emoção
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Trabalhando em Equipe
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Com Foco
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#assimNÃOOOO
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Vídeo do urso!
http://www.youtube.com/watch?v=SgwaCph4jPUVídeo| Urso preguiçoso
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Por que eu deveria fazer negócios com você?
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#comofazer?
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Uma Venda SiMpLES.
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Superando as Dificuldades
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#comofazerSem cometer ErR0s.
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Vídeo vendedora de doces
Vídeo| Vendas superando as dificuldades
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#FoiLegal?
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Conhecimentos, Habilidades e Atitudes
SABER TRABALHAR SOB PRESSÃO ATENDER COM QUALIDADE
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Conhecimentos, Habilidades e Atitudes
BOA COMUNICAÇÃO SER NEGOCIADOR
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Conhecimentos, Habilidades e Atitudes
SABER LIDAR COM ASPESSOAS SABER OUVIR
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CONHECIMENTOS BÁSICOS EM T.I. RESOLVER PROBLEMAS MATEMÁTICOS
Conhecimentos, Habilidades e Atitudes
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Estatísticas do Mau Atendimento
Por que perdemos nossos clientes?
1% Morrem 3% Mudam de Cidade 5% Mudança de hábitos. 9% Concorrência 14% Produtos Inadequados. 68% MAU ATENDIMENTO.
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Estatísticas do Mau Atendimento
Apenas 4% dos clientes insatisfeitos reclamam do mau atendimento;
Um cliente insatisfeito pode contaminar um número incalculável de outros clientes;
91% dos clientes insatisfeitos simplesmente desaparecem devido ao mau atendimento;
Custa entre 5 a 6 vezes mais caro atrair novos clientes a manter os antigos.
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Observe como os clientes estão fazendo suas
#reclamações
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Por isso é Importante a qualidade no Atendimento….
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para vocês fazerem #bonito
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“As pessoas não sabem o
que querem até você
mostrar a elas”
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Dúvidas?
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@BenjamimNetto | Facebook.com/benjamimnetto | benjamimnetto.com