a conceptual model of service quality and its implications ... model of service... · a....

10

Upload: hoangnhu

Post on 07-Feb-2018

225 views

Category:

Documents


1 download

TRANSCRIPT

Page 1: A Conceptual Model of Service Quality and Its Implications ... Model of Service... · A. Parasuraman, Valarie A. Zeithaml, & Leonard L. Berry A Conceptual Model of Service Quality
Page 2: A Conceptual Model of Service Quality and Its Implications ... Model of Service... · A. Parasuraman, Valarie A. Zeithaml, & Leonard L. Berry A Conceptual Model of Service Quality
Page 3: A Conceptual Model of Service Quality and Its Implications ... Model of Service... · A. Parasuraman, Valarie A. Zeithaml, & Leonard L. Berry A Conceptual Model of Service Quality
Page 4: A Conceptual Model of Service Quality and Its Implications ... Model of Service... · A. Parasuraman, Valarie A. Zeithaml, & Leonard L. Berry A Conceptual Model of Service Quality
Page 5: A Conceptual Model of Service Quality and Its Implications ... Model of Service... · A. Parasuraman, Valarie A. Zeithaml, & Leonard L. Berry A Conceptual Model of Service Quality
Page 6: A Conceptual Model of Service Quality and Its Implications ... Model of Service... · A. Parasuraman, Valarie A. Zeithaml, & Leonard L. Berry A Conceptual Model of Service Quality
Page 7: A Conceptual Model of Service Quality and Its Implications ... Model of Service... · A. Parasuraman, Valarie A. Zeithaml, & Leonard L. Berry A Conceptual Model of Service Quality
Page 8: A Conceptual Model of Service Quality and Its Implications ... Model of Service... · A. Parasuraman, Valarie A. Zeithaml, & Leonard L. Berry A Conceptual Model of Service Quality
Page 9: A Conceptual Model of Service Quality and Its Implications ... Model of Service... · A. Parasuraman, Valarie A. Zeithaml, & Leonard L. Berry A Conceptual Model of Service Quality
Page 10: A Conceptual Model of Service Quality and Its Implications ... Model of Service... · A. Parasuraman, Valarie A. Zeithaml, & Leonard L. Berry A Conceptual Model of Service Quality