a g e n d a glendale water & power commission. statewide drought update – michael de ghetto b....

JUNE 6, 2016 4:00 PM

1. ROLL CALL

2. CONSENT ITEMS (INCLUDING MINUTES)

The following are routine and may be acted upon by one motion. Any member of the Commission or the audience requesting separate consideration may do so by making such request before motion is proposed.

a. Approval of the May 2, 2016 Meeting Minutes

3. GWP COMMISSION/STAFF COMMENTS 4. REQUEST FOR APPEAL

Consideration of request for appeal filed by customer regarding the assessment of fees in connection with unauthorized altering/tampering with electric service pursuant to GMC 13.44.480 1. Motion denying appeal and directing the City Attorney to prepare findings in support of denial and consistent with Commission’s decision.

2. Motion granting appeal and setting the matter for a hearing on August 1, 2016. 5. REPORTS – INFORMATION

a. Statewide Drought Update – Michael De Ghetto b. Budget Update – Steve Zurn c. Customer Service Quarterly Update – Tami Vallier d. Aliso Canyon Update – Steve Zurn

6. ORAL COMMUNICATIONS (5) Minutes Discussion is limited to items NOT part of this agenda. Each speaker is allowed five (5) minutes or (3) minutes – Commission may question or respond to the speaker, but

there will be no debate or decision. The General Manager may refer the matter to appropriate staff for investigation and report.

7. AGENDA FORECAST 8. ADJOURNMENT

Next Meeting is scheduled for August 1, 2016

A G E N D A

GLENDALE WATER & POWER COMMISSION

COUNCIL CHAMBER, City Hall – 613 E. Broadway, 2nd Floor

Glendale, CA 91206

Welcome to the meeting of the Glendale Water & Power Commission. Meetings are broadcast live on cable channel 6 (GTV6) and rebroadcast throughout the week. Call (818) 548-4013 for program schedules. DVDs of the proceedings are available for purchase in the City Clerk’s Office by calling (818) 548-2090. Meetings are also archived on the City Website for viewing anytime at www.ci.glendale.ca.us/video_archives.asp. PLEASE TURN OFF CELLULAR PHONES AND PAGERS WHILE INSIDE THE COUNCIL CHAMBER.

In compliance with the Americans with Disabilities Act (ADA) of 1990, auxiliary hearing aids, sign language translation, and Braille transcripts are available upon request. Assisted listening devices are available same-day upon request. At least 48 hours (or two business days) notice is required for requests regarding sign language translation and Braille transcription services. All documents related to open session items on this agenda that are received less than 72 hours prior to this meeting, and are public records, will be available for review in the GWP Administration Office 141 N. Glendale Avenue 4

th Floor, Glendale, CA 91206. If you have any question about matters on the agenda, or requests for assistance, please contact Catalina Lee (818) 548-2107 during regular

business hours.

MAY 2, 2016 4:00 PM

1. ROLL CALL

Present: President Hale, Commissioners Camargo, Chan, Avanessian, and Lall Absent: None

2. CONSENT ITEMS (INCLUDING MINUTES)

a. Approval of the April 4, 2016 Meeting Minutes The minutes of April 4, 2016 were approved unanimously. 3. GWP COMMISSION/STAFF COMMENTS

None 4. REPORTS – INFORMATION

a. Update on Aliso Canyon and Potential Impacts Mr. Michael Webster, Executive Director of Power Systems and Technical Services for LADWP, reported on the potential electric reliability impacts of the Aliso Canyon gas leak at Porter Ranch from LADWP’s perspective. Aliso Canyon represents 60% of the storage capability of the Southern California Gas Company. The Aliso Canyon facility was shut down by order of the Governor until all 114 wells are inspected by Department of Gas and Geothermal Resources (DOGGR). Four agencies have been involved in evaluating the impact on electrical reliability should Aliso storage not be in place this summer: California Public Utilities Commission (CPUC), California Energy Commission (CEC), and two balancing authorities, California Independent System Operator (CAISO), and Los Angeles Department of Water and Power (LADWP). Glendale Water and Power (GWP) and Burbank Water and Power (BWP) are members of the Los Angeles Department of Water and Power balancing authority. A study was conducted to determine the potential impacts to electrical utilities if Aliso Canyon was not available during this summer. The study confirmed a serious risk of gas/electrical reliability on an average summer if Aliso is not used. Based upon modeling, the study shows that Southern California can expect about 16 summer days of gas curtailment in 2016. The study estimates 14 summer days that may have electrical services interruption, potentially to millions of customers. A study of winter impacts is beginning. Based upon the technical study, an action plan was developed to determine what utility agencies can do to mitigate some of the potential risks. Eighteen mitigation measures have been identified to reduce but not eliminate the risk of electrical interruptions. Mr. Webster described some of the mitigation measures, including (1) the possibility of reducing well storage from 15 to 5 BCF; (2) tariff changes calling for daily balancing instead of monthly balancing; (3) deploying additional energy efficiency, demand response, and battery storage; (4) ceasing wholesale sales and hedging and operating in a non-economic manner; (5) planning for rolling blackouts; (6) coordinating replacement energy supplies with CAISO and the Desert Southwest region; (7) coordinating with PEAK to increase import capability into the LA Basin. Mr. Webster noted there has been unprecedented coordination between agencies and that, with early information, LADWP can react and adjust its systems.

MINUTES GLENDALE WATER & POWER COMMISSION

COUNCIL CHAMBER, City Hall – 613 E. Broadway, 2nd Floor Glendale, CA 91206

Commissioner Camargo noted that some of the mitigation measures being contemplated are within LADWP control or within the control of the customers, and others are not. Mr. Webster agreed that the return of Aliso Canyon storage is within the control of DOGGR and the PUC. Commissioner Camargo noted that safety is most important but wondered about cost impacts of daily purchases. LADWP expects the costs of electricity to increase this summer. Commissioner Avanessian asked if all 114 wells have the same deficiency and do all have the same pressure? Mr. Webster stated that this is a question for the Gas Company or DOGGR. LADWP is impacted but not involved in any of the inspections. Commissioner Lall asked Mr. Webster to clarify his statement that LADWP will operate in a non-economic manner. Mr. Webster stated that LADWP has the ability to move generation throughout its system; LADWP can increase generation at coal plants (which are more expensive) and reduce natural gas generation in the basin. Commissioner Chan asked about GWP’s roll and preparations for the summer. Mr. Webster explained that he was speaking from LADWP’s perspective. GWP is part of the LADWP balancing authority, and LADWP and GWP are going to be working together in very tight communications and a LADWP Balancing Authority task force will be formed. If there is a curtailment, GWP will be affected too. Mr. Stephen Zurn, General Manager, agreed. Mr. Zurn added that GWP has commented to the CEC on the 18-point action plan. GWP is supportive of the plan provided that the health and safety of GWP customers is protected. Commissioner Chan asked about GWP’s preparation for the potential outages. Mr. Zurn stated that GWP has done a tremendous amount of work; including being prepared for rolling black-outs and evaluating the best to worse case scenarios. LA has a much bigger system with more flexibility. GWP has limited transmission capacity and limited availability to bring it in from other places. As a smaller utility with an aging power plant, and with such a substantial impact over a short period of time, instantaneous reaction is not possible for us. Mr. Zurn noted GWP is concerned about the tariffs and impacts to our customers and is working with the LADWP Balancing Authority. GWP is reaching out to big users to see what they can do to help us alleviate the load in a curtailment. Commissioner Chan requested a follow up report looking at the actual impact that GWP may have and what programs and options are we considering, including mild, moderate and serious scenarios.

b. Legislative Update Ms. Sylva Oughourlian, Community Outreach Associate, gave a brief update on proposed legislative measure AB 2339 – Net Energy Metering (Irwin and Low). The bill is in assembly appropriations and will likely be taken up at a suspense hearing by the end of the month. President Hall asked if the deficiency in the bill that is problematic to GWP still exists in the bill and Ms. Oughourlian confirmed that it does.

c. Conservation/Drought Update

Mr. Michael De Ghetto, Assistant General Manager - Water, gave a conservation update. The cumulative conservation since June is 21.3%. However, in March, the City’s conservation went up to 23.5% compared to the winter months. City remains at the Phase III Water Conservation mandate limiting watering to twice a week (Tuesdays and Saturdays) and no more than 10 minutes per each watering station. MWD storage is expected to improve because all of the member agencies has used less water than what it was projected under the Supply Allocation Plan. GWP continues education and enforcement activities. Customers are still eligible for rebates to save water and can view water saving programs on the City’s website. Statewide drought update will be discussed on the next GWP Commission meeting focusing on drought situation and what the state water board will do, continuing with mandatory conversation measures. In response to a question from Commissioner Lall, Mr. De Ghetto stated that the current mandatory water conservation phase will last until October. The state is taking their final measurements on the snowpack and water content throughout the state. The state will look at regional differences and come up with a long-term conservation mandate or lift the mandate.

Commissioner Lall also asked if utilities agencies will have the opportunity to weigh in and stated she was interested in GWP’s comments. Mr. De Ghetto confirmed that GWP has submitted comments through utility organizations it is a member of. Many utility comments suggest a more regional approach to water allocations and conservation is necessary. GWP is part of a regional system that has invested in storage to manage drought as part of the regional system. Even before the governor issued the order, MWD was going into a water supply allocation.

Commissioner Avanessian questioned why Conservation Phase IV limits watering to one day at 15 minutes rather than two days at 7 ½ minutes, from an evaporation point of view. Mr. De Ghetto stated this mechanism was standard at the time the time the rates were set and GWP could consider changing this in the future. Mr. Zurn noted that it is easier to enforce and monitor the days than the minutes. Christine Godinez, Principal Assistant City Attorney, recalled that when the ordinance was adopted the single day of longer watering was to allow deep watering of trees to prevent the trees from dying out.

d. Strategic Plan Quarterly Report Ms. April Fitzpatrick, Deputy General Manager of GWP, provided an update on the Department’s 20 strategic goals and 40 key initiatives broken down in six areas of emphasis. Ms. Fitzpatrick also provided the Commissioners an overview of the Key Performance Indicators (KPIs) which are normally submitted to the City Manager’s Office on a quarterly basis. Lastly, Ms. Fitzpatrick provided an overview of the department strategic goals set by the General Manager and City Manager, including goals for last year and the goals for the upcoming year. Commissioner Chan inquired about the interrelationship between the strategic goals and the KPIs and asked that the Strategic Goals be tied to a benchmark. Mr. Zurn explained that the KPIs, the Strategic Goals and the Department Goals are three different sets of measurements and agreed that the Strategic Goal scorecard could include a reference to the applicable Strategic Goal. Commissioner Chan requested that a copy of the latest Strategic Plan be provided to the Commissioners and Mr. Zurn agreed to do so. Commissioner Camargo suggested that the background materials related to the strategic goal scorecard need not be reviewed in a meeting but should be provided to Commissioners in advance and posted for the benefit of the members of the public. Commissioner Camargo commended GWP on the high performance on the Strategic Goals and asked when we get to agenda forecast, to discuss which of Department Goals Mr. Zurn believes would be good topics to bring before the GWP Commission. Commissioner Lall asked if the reserves can be used for capital projects? Mr. Zurn responded that the reserves can be used for emergencies but also for “paygo” capital.

5. ORAL COMMUNICATIONS (5) Minutes None 6. AGENDA FORECAST The Agenda Forecast is as follows for the June 6, 2016 GWP Commission Meeting: Legislative Update Statewide Drought Update Budget Update Customer Service Quarterly Update Aliso Canyon Update Demand Response With regard to the Departmental Goals, Mr. Zurn plans to bring to the Commission a discussion of the water and electric cost of service studies, the water supply master plan and ten year capital plan, the power supply division risk assessment, and the water storage assessment. Dates for those items are to be determined.

7. ADJOURNMENT Commissioner Chan moved to adjourn. Seconded by Commissioner Camargo.

Votes as follows:

Ayes: Hale, Chan, Camargo, Lall, and Avanessian Noes: None Absent: None Abstain: None

Motion Passed.

The meeting was adjourned at 5:35

Welcome to the meeting of the Glendale Water & Power Commission. Meetings are broadcast live on cable channel 6 (GTV6) and rebroadcast throughout the week. Call (818) 548-4013 for program schedules. DVDs of the proceedings are available for purchase in the City Clerk’s Office by calling (818) 548-2090. Meetings are also archived on the City Website for viewing anytime at www.ci.glendale.ca.us/video_archives.asp. PLEASE TURN OFF CELLULAR PHONES AND PAGERS WHILE INSIDE THE COUNCIL CHAMBER. In compliance with the Americans with Disabilities Act (ADA) of 1990, auxiliary hearing aids, sign language translation, and Braille transcripts are available upon request. Assisted listening devices are available same-day upon request. At least 48 hours (or two business days) notice is required for requests regarding sign language translation and Braille transcription services. All documents related to open session items on this agenda that are received less than 72 hours prior to this meeting, and are public records, will be available for review in the GWP Administration Office 141 N. Glendale Avenue 4th Floor, Glendale, CA 91206. If you have any question about matters on the agenda, or requests for assistance, please contact Catalina Lee at (818) 548-2107 during regular business hours.

Water Conservation Update

Glendale Water & Power Commission June 6th, 2016

Updates In May

• Governor Brown issued Executive Order B-37-16 “Making Water Conservation A California Way of Life” on May 9, 2016

• The Water Board Adopted Resolution No. 2016-0029 on May 18, 2016, making the compliance period for urban water suppliers June 1, 2016 through January 31, 2017, and establishing a “new methodology” for conservation standards

The New Methodology

• The new methodology is an effort to prepare for three more years of drought by using the average water production for 2013 and 2014, and subtracting that from the estimated water supply in 2017, 2018, and 2019 by making the assumption that the water supply will be the same as the supply in 2013, 2014, and 2015.

Self Certification

• The State Board’s resolution also requires urban water suppliers to establish their own unique conservation standards and to “self-certify” that these standards are appropriate and comply with the new methodology.

• Also, wholesale water agencies need to calculate the volume of water they will supply, under the new methodology

Where Our Water Comes From

LAKE SHASTA

LAKE OROVILLE

Bay-Delta

STATE WATER PROJECT

COLORADO RIVER AQUEDUCT

METROPOLITAN WATER DISTRICT SERVICE AREA

LOCAL

Imported Water

Water Storage

• Existing Regional Reservoirs – Providing a significant

portion of the water being used to get through the drought

• Diamond Valley Lake – Completed in 1999 – Investment $2 billion

Local Supplies

70% MWD

30% groundwater Limited by basin judgement,

water quality, and water levels

San Fernando Basin: Extractions between 4,000 and

5,000 ACFT/yr

Verdugo Basin: Up to 3,800 ACFT/yr

Recycled Water:

2,000 ACFT/yr

Supply Situation

• On May 10th, 2016, MWD’s Board of Directors lifted MWD’s water supply allocation and implemented a Water Supply Alert

• Due to conservation throughout the region, and an increase the State Water Project (SWP) allocation to 60% of requested deliveries, MWD’s projections currently show that they will be able to increase water storage in their reservoirs for the first time in four years

Conservation Standard

• GWP must Self Certify its new conservation standard by June 22nd with the conservation starting as of June 1st

• The wholesale agencies must calculate and publish by June 8th, the amount they can supply

• After June 8th, GWP can calculate its new conservation standard based on MWD’s numbers

Conservation Phase

• After self-certification, GWP staff will make a recommendation to the City Council on the Conservation Phase

• Based on the calls for continued conservation from the State and MWD’s improving supplies it is anticipated the recommendation will be to go to Phase II of Mandatory Conservation – which is 3 days per week watering

Phase II Phase III Phase IV Phase V

Irrigation

3 days week Tues., Thurs. Sat. no more than 10 min at each watering station

2 days a week Tues. & Sat. no more than 10 min at each watering station

1 day - Sat. no more than 15 min at each watering station

The 1st and 2rd Saturdays of each month - irrigation is limited to the deep irrigation of trees and shrubs for no more than 20 min at each watering station

Landscape Projects

Except for CA Friendly Landscaping a deferral of all new or retrofit landscaping requiring potable water




Decorative Fountains

Refer to No Water Waste Policy


The use of potable water to clean, fill or maintain levels in decorative EXTERIOR fountains is prohibited

The use of potable water to clean, fill or maintain levels in decorative EXTERIOR or INTERIOR fountains is prohibited

Vehicle Washing

Refer to No Water Waste Policy Refer to No Water Waste Policy


There shall be no washing of any commercial or non commercial privately-owned automobile, truck, trailer, boat, bus except by the use of wash water which is on the immediate premises of a commercial car wash.

Exceptions - prohibited use of water of this ordinance are not applicable to that use of water necessary to preserve public health and safety.

GWP Conservation Phases

Glendale Water Wise Gardening • GlendaleWaterWiseGardening.com

can help you transform your water guzzling landscape into a water efficient one.

• Provides you with access to local gardens with over 200 examples of CA Friendly landscapes.

• Customers can look up plant names, create plant lists and learn about specific plants that save the most water.

Water Saving Programs & Information Residential Programs Business Programs

• Appliance rebates – www.GlendaleWaterAndPower.com

• Landscape Classes

• SoCal Water Smart Rebates on appliances, landscape items and Rain Barrels through MWD www.socalwatersmart.com

• Water Smart Reports & Portal www.glendaleca.gov/waterinsight

• Waterwise Landscape Website www.Glendalewaterwisegardening.com

• Smart Business Upgrades - GWP

• Public Agency Landscape Program - MWD

• Fitness Center Program Incentives - MWD

• SoCal Water Smart Multi-family and commercial toilet and appliance Rebates through MWD www.socalwatersmart.com

http://www.socalwatersmart.com/

Customer Services Update June 6, 2016

• Total Customer Contacts

CS Contact and Payment Center

267,938 277,773 280,204

0

50,000

100,000

150,000

200,000

250,000

300,000

2013-14 2014-15 2015-16 Proj.


• Contacts by Type

0

20,000

40,000

60,000

80,000

100,000

120,000

Telephone - All Counter Service Written IVR Email PaymentCounter

2013-14

2014-15

2015-16 Proj.


• Average Telephone Handle Time

5:20

6:45 6:37

0:00

1:12

2:24

3:36

4:48

6:00

7:12

2013-14 2014-15 2015-16

Tim

e in

Min

utes

• Abandoned Calls


Other Neighboring Utilities • 15.0% • 14.4% • 10.0%

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

2013-14 2014-15 2015-16

7.7 %

9.8 %

4.6%


• 3rd Quarter Average Abandoned Wait Time

0%

10%

20%

30%

40%

50%

60%

0

50

100

150

200

250

20 Sec 30 Sec 60 Sec 90 Sec 90+ Sec

Average

43% < 1 minute

Average Abandoned Time: 00:02:10


• 3rd Quarter Call Wait Time


Contributing Factors for Abandoned Calls • High Call Volume / Seasonal • Mondays and Day After a Holiday • Power Outages • System Downtime


Answered Calls

Abandoned Calls

• Monday/Holiday

• Power/Water Outage

• System Down

CS Accounting & Billing

• Billing Exceptions

CS Accounting & Billing

Reasons for Billing Exceptions: • Communication – Non-communicating meters • New Accounts - No previous billing history • Usage Variances – Higher/lower account history

Agenda Forecast June 6, 2016 GWP staff provides the Commission with an agenda forecast at each Commission meeting. The forecast lists major anticipated items and presentations for upcoming agendas.

7/14/16 Meeting cancelled (Independence Day Holiday) – No Special Meeting Planned

8/1/16 RPS Update Public Health Goal – 2016 Report (James Saenz) Drought Update (monthly) Legislative (quarterly) Strategic Plan (quarterly) Demand Response Fiber Optic Program Aliso Canyon Update/Overview

9/5/16 Meeting cancelled (Independence Day Holiday) – No Special Meeting Planned

10/3/16 Drought Update (monthly) Customer Service Update (quarterly) Aliso Canyon Update Water Capital Systems

11/7/16 Drought Update (monthly) Legislative (quarterly) Strategic Plan (quarterly) Risk Management Risk Assessment Report

12/5/16 Drought Update (monthly) Battery Storage Water Systems Master Plan, Capital Plan, and Funding Plan Power Supply Division Risk Assessment

a g e n d a glendale water & power commission. statewide drought update – michael de ghetto b....

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