a global profile. process industry focus process industry focus higher success rate in process...
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Process Industry FocusProcess Industry Focus
• Higher success rate in process accountsHigher success rate in process accounts
Global PartnerGlobal Partner
• Worldwide, complete solution, long term Worldwide, complete solution, long term
Enterprise Wide SystemEnterprise Wide System
• Seamless view of the enterpriseSeamless view of the enterprise
Integrated, Process Focused ApplicationsIntegrated, Process Focused Applications
• Better fit to unique needsBetter fit to unique needs
Open, Configurable and Dinamic ArchitectureOpen, Configurable and Dinamic Architecture
• Short term ROI (faster implementations) and easier Short term ROI (faster implementations) and easier adaptation to changesadaptation to changes
Ross SystemsRoss Systems
To Help our customers to achieve its To Help our customers to achieve its
strategic objectives, through the use of our strategic objectives, through the use of our
advancedadvanced SOLUTIONS .SOLUTIONS . Maintain our Maintain our productsproducts in constant evolution. in constant evolution. Improve quality of our Improve quality of our professionalprofessional services. services. Know and take profit of Know and take profit of new technologies.new technologies. Collaborate with the best Collaborate with the best partnerspartners to bring superior to bring superior
performance to our services.performance to our services.
Our MissionOur Mission
Founded in 1972, oriented Founded in 1972, oriented exclusivelyexclusively to Enterprise to Enterprise Resource Planning (ERP) Solutions.Resource Planning (ERP) Solutions.
Focus in Process Industry.Focus in Process Industry.
More than More than 9.0009.000 sites life in more than sites life in more than 3.0003.000 customers.customers.
600600 Professionals in 53 worldwide offices. Professionals in 53 worldwide offices.
Two annual Two annual UsersUsers Meetings (RossWorld), both in USA Meetings (RossWorld), both in USA and Europe.and Europe.
A Global OrganizationA Global Organization
53 Offices Worldwide/+600 Direct 53 Offices Worldwide/+600 Direct EmployeesEmployees
RedwoodCity
Los Angeles
Rio deJaneiro
San Diego
Sao Paulo
Dallas
AtlantaNew York
BostonChicago
TorontoMontreal
Abu Dhabi
Milan
Barcelona
Budapest
BerlinUtrecht
Madrid Taipei
BrusselsLondonNorthampton
Paris Hong Kong
Kuala Lumpur
Singapore
Bangkok
Sydney
Auckland
KarachiTokyoLisbon
MexicoCaracas
Buenos Aires
Bogotá
SantiagoSouth-Africa
Lima
MoscowScandinavia
Global Sales & SupportGlobal Sales & Support
• Alcoa - Closure Alcoa - Closure SystemsSystems
• Antonio PuigAntonio Puig
• Apple ComputerApple Computer
• Arjo-Wiggins-AppletonArjo-Wiggins-Appleton
• BacardiBacardi
• Borden Decorative Borden Decorative Prod.Prod.
• Cambrex Corp.Cambrex Corp.
• CSRCSR
• Dairy Farmers Intl.Dairy Farmers Intl.
• Dell ComputerDell Computer
• Deutag AGDeutag AG
• Dragoco AGDragoco AG
• Eli Lilly & Co.Eli Lilly & Co.
• Firmenich, SAFirmenich, SA
• Fresh Start BakeriesFresh Start Bakeries
• Gelderse Papier GroepGelderse Papier Groep
• Guylians ChocolatesGuylians Chocolates
• Harrison CrossfieldHarrison Crossfield
• Imprimeries QuebecorImprimeries Quebecor
• James Hardie IndustriesJames Hardie Industries
• Kerry FoodsKerry Foods
• KomatsuKomatsu
• MartinaireMartinaire
• Mary Kay CosmeticsMary Kay Cosmetics
• Novopharm LtdNovopharm Ltd
• Oxford Frozen FoodsOxford Frozen Foods
• Pittsburgh Tube CorpPittsburgh Tube Corp
• Quaker OatsQuaker Oats
• Quick Start BakeriesQuick Start Bakeries
• Reutgers AGReutgers AG
• Scott PaperScott Paper
• Sonae GroupSonae Group
• SpillersSpillers
• SuntorySuntory
• Toray PlasticsToray Plastics
• UCBUCB
• Yeo Hiap SengYeo Hiap Seng
• ZoltekZoltek
Multi-National ImplementationsMulti-National Implementations
Centralized
A
B
C
D
Semi-Autonomous
A
B
D
C
E
Autonomous
Supporting Your Global Supporting Your Global Implementation Strategy Implementation Strategy
Examples:Examples: Eli Lilly -Eli Lilly -
Central Control - localization at each plantCentral Control - localization at each plant Kerry Foods -Kerry Foods -
Ross team drove two sitesRoss team drove two sitesKerry Foods staff implemented next +20 sitesKerry Foods staff implemented next +20 sites
Zoltek -Zoltek -Simultaneous, autonomous implementationsSimultaneous, autonomous implementations
Supporting Your Global Supporting Your Global Implementation Strategy Implementation Strategy
Examples:Examples: Alcoa Closure Systems Inc. - Highly centralized Alcoa Closure Systems Inc. - Highly centralized
solution distributed to international sitessolution distributed to international sites- China- China - Spain- Spain - Mexico- Mexico- Hungary- Hungary - Brazil- Brazil- Bahrain- Bahrain - USA- USA- Germany- Germany - Russia- Russia
Harrison-Crossfield - Five sites - all autonomousHarrison-Crossfield - Five sites - all autonomous
Supporting Your Global Supporting Your Global Implementation Strategy Implementation Strategy
Profile:Profile: In Europe since 1982In Europe since 1982 +200 employees+200 employees +150 certified consultants+150 certified consultants +700 customers+700 customers +3.300 life sites+3.300 life sites
Ross EuropeRoss Europe
•BrusselsBrussels
•UtrechUtrechtt
•BerlinBerlin •PolandPoland
•HungaryHungary
•ItalyItaly
•ParisParis
•BarcelonaBarcelona•MadridMadrid•LisbonLisbon
•IrelandIreland
•LondonLondon
•NorthamptonNorthampton
•GreeceGreece
•RussiaRussia
•RomaniaRomania
•Middle EastMiddle East
•Czech & SlovakCzech & Slovak
•ScandinaviaScandinavia
UK, France, Holland, UK, France, Holland, Belgium, Germany, Spain, Belgium, Germany, Spain, Portugal, Ireland, Italy, Portugal, Ireland, Italy, Russia, Poland, Czsech & Russia, Poland, Czsech & Slovak Republics, Slovak Republics, Romania, Hungary, Romania, Hungary, Greece, Middle EastGreece, Middle East
EscandinaviaEscandinavia
Arjo WigginsArjo Wiggins France Telecom MobilFrance Telecom Mobil CADSCADS CofaceCoface Imprimeries QuebecorImprimeries Quebecor Groupe CamifGroupe Camif HolderHolder SolecoSoleco Societe GeneraleSociete Generale France PrintempsFrance Printemps
UBS - union des UBS - union des Banques SuissesBanques Suisses
FirmenichFirmenich ESO - L'Energie de ESO - L'Energie de
L'Ouest SuisseL'Ouest Suisse
Home Office Home Office Spicers Ltd.Spicers Ltd. Hampshire ChemicalsHampshire Chemicals Astra PharmaceuticalsAstra Pharmaceuticals Muller DiaryMuller Diary Crown ProsecutionCrown Prosecution Guinness Brewing BgGuinness Brewing Bg Telford Foods LimitedTelford Foods Limited Open UniversityOpen University Dell Computer Corp.Dell Computer Corp. Cable & Wireless, PLCCable & Wireless, PLC British Telecomms.British Telecomms. National Westminster National Westminster
Bank PlcBank Plc Royal London NHS Royal London NHS
TrustTrust
Some CustomersSome Customers
Antonio PuigAntonio Puig Alcoa Capsulas MetálicasAlcoa Capsulas Metálicas MetalogeniaMetalogenia Cia CanarienseCia Canariense La CaseraLa Casera WinterthurWinterthur Heraclio FournierHeraclio Fournier ErkimiaErkimia CenteonCenteon Sonae - TafisaSonae - Tafisa Puerto de BarcelonaPuerto de Barcelona Feria de BarcelonaFeria de Barcelona MercadonaMercadona Menarini DiagnosticosMenarini Diagnosticos Cromogenia UnitsCromogenia Units TomplaTompla CasademontCasademont
CarmeuseCarmeuse Guylian NVGuylian NV Digital Equipment Digital Equipment
EnterprisesEnterprises Quaker Oats EuropeQuaker Oats Europe UCB - Union Chemique UCB - Union Chemique
BelgeBelge VFT NV - RutgersVFT NV - Rutgers Belgian Ministry of Belgian Ministry of
Sports -BLOSOSports -BLOSO
PPLLVVSS AARRLLVVTT
Guiness IrelandGuiness Ireland Elli Lilly S.A.Elli Lilly S.A. J E O’BrienJ E O’Brien Eire CallEire Call Carbery Milk ProductsCarbery Milk Products
Some CustomersSome Customers
DLODLO Gelderse PapiergroepGelderse Papiergroep Staadstel OsdoorpStaadstel Osdoorp Grondbedriif AmsterdamGrondbedriif Amsterdam Kemira Int'l. Services Kemira Int'l. Services Mondi Foods BVMondi Foods BV Ptt Post B.v.Ptt Post B.v. Royal Netherlands NavyRoyal Netherlands Navy Ministerie LandbouwMinisterie Landbouw LNV- Ministry of AgricultureLNV- Ministry of Agriculture Cadans - The Netherlands Dept Cadans - The Netherlands Dept
of Social Securityof Social Security
CambrexCambrex Hollies ABHollies AB Rostvold SystemsRostvold Systems Oy RadiolintaOy Radiolinta F. Hollander & Co. F. Hollander & Co.
Millefori SPAMillefori SPA CambrexCambrex DSS DSS
DragocoDragoco ALCOA - CSIALCOA - CSI Apple Computer GmbhApple Computer Gmbh Douwe EgbertsDouwe Egberts Engineering Research Engineering Research
Assoc.Assoc.
Some CustomersSome Customers
Alcoa CSIAlcoa CSI Mary Kay CosmeticsMary Kay Cosmetics
Malev Hungarian Malev Hungarian AirlinesAirlines
Hungarian TelecommsHungarian Telecomms Pick SalamiPick Salami DynastyrDynastyr
Agora GazetaAgora Gazeta E WedelE Wedel Huta CzestochovaHuta Czestochova Zaclady KuzniczeZaclady Kuznicze
Tabuk Tabuk PharmaceuticalsPharmaceuticals
Jordan TelecomJordan Telecom Alcoa CSIAlcoa CSI
Some CustomersSome Customers
Global Project ManagerGlobal Project Manager Global Project Team supportGlobal Project Team support Global PartnersGlobal Partners 600+ trained implementation specialists600+ trained implementation specialists Regional support from worldwide locationsRegional support from worldwide locations 24x7 worldwide support24x7 worldwide support Regional and worldwide user groupsRegional and worldwide user groups Local, regional and global support centersLocal, regional and global support centers Multilingual supportMultilingual support
Ross Global Support CapabilitiesRoss Global Support Capabilities
220220 Professionals in Europe. Professionals in Europe. Oriented to the Customer.Oriented to the Customer. Total Implamentation Service.Total Implamentation Service. Projects granted in :Projects granted in :
Deadlines.Deadlines. Total Costs.Total Costs.
Extended experience in ERP solutions’ implementations.Extended experience in ERP solutions’ implementations. Team Organization:Team Organization:
Through expertise.Through expertise. Leaded by a Project Director.Leaded by a Project Director. Contiuus support of Systems Technical Team and Product Experts.Contiuus support of Systems Technical Team and Product Experts.
Professionals devoted to the Professionals devoted to the CustomerCustomer
Deloitte ToucheDeloitte Touche
Price Waterhouse Price Waterhouse
CoopersCoopers
M.I.S.M.I.S.
Cap GeminiCap Gemini
Sema GroupSema Group
Andersen ConsultingAndersen Consulting
Arthur AndersenArthur Andersen
EDSEDS
Ernst & YoungErnst & Young
CimixCimix
Global PartnersGlobal Partners
Designed for multi-company, multi-site, multi-entityDesigned for multi-company, multi-site, multi-entity Language Support - Language Support -
English, French, Spanish, Portuguese, German, Italian, English, French, Spanish, Portuguese, German, Italian, Dutch, Swedish, Polish, Hungarian, Japanese, Chinese, Dutch, Swedish, Polish, Hungarian, Japanese, Chinese, Thai, etc...Thai, etc...
Localization for local country statutes and practicesLocalization for local country statutes and practices Flexible architecture to support local needsFlexible architecture to support local needs Global version including all localized national extensionsGlobal version including all localized national extensions Euro & Year 2000 complianceEuro & Year 2000 compliance Business Processes Modelling ToolsBusiness Processes Modelling Tools
Ross Global ProductRoss Global Product
A Growing CompanyA Growing Company
By Quarter
0
5
10
15
20
25
30
Q1 Q2 Q3 Q4
1996 1997 1998
Total Year
0
10
20
30
40
50
60
70
80
90
100
1996 1997 1998
1996 - 1998 Total Revenue (in Million US $)1996 - 1998 Total Revenue (in Million US $)
More ImportantlyMore Importantly
By Quarter
0
2
4
6
8
10
12
14
Q1 Q2 Q3 Q4
Total Year
0
5
10
15
20
25
30
35
40
45
1996 1997 1998
1996 - 1998 Software Revenue (in Million US $)1996 - 1998 Software Revenue (in Million US $)
Research & Development as aResearch & Development as a%% on Sales on Sales
Important to our CustomersImportant to our Customers
Process Industry: Process Industry: Food & BeverageFood & Beverage Chemical & PetrochemicalChemical & Petrochemical FarmaceuticalFarmaceutical Natural Resources (Metals, Wood, ...)Natural Resources (Metals, Wood, ...) OthersOthers
Mid to Big size companiesMid to Big size companies
Multinational, Global Companies Multinational, Global Companies
Rapid Return of InvestmentRapid Return of Investment
PositioningPositioning
Process Industry FocusProcess Industry Focus
By Quarter
0123456789
10
Q1 Q2 Q3 Q4
Total Year
0
5
10
15
20
25
30
35
10.6 15.5 20.7 30.7
% - 61% 68% 80%
1995 1996 1997 1998
1996 - 1998 Process Manufacturing Contracts (in Million US $)1996 - 1998 Process Manufacturing Contracts (in Million US $)
5.45 4.87 4.8
4.47
3 2.862.2
0
3.81
0
1
2
3
4
5
6
Ross
Inte
ntia
SAP R/3
JBA
Oracl
eM
AI JD
EBaa
n
4th S
hift
ERP Avg
.
Summary Ratings for Batch/Repetitive Functionality
Gartner Group Gartner Group
5.4
4.64.33 4.2 4.06
2.62.2 2.2 2.2
0
3.28
0
1
2
3
4
5
6
Ross
SAP R/3
MAI
Oracl
eSSA
Inte
ntiaBaa
nJB
AJD
E
4th S
hift
ERP Avg
.
Summary Ratings for Continuous/Batch Functionality
Gartner GroupGartner Group
6 6 5.75.2
3.5 3.4 3.3 3.22.8
5
0
1
2
3
4
5
6
Ross
Inte
ntia
SAP R/3
JBA
SSA
Oracl
eM
AI
Baan
JDE
ERP Avg
.
Support & ServiceSupport & Service
Ross ResultsRoss Results
RossRossResultsResults ERP Solution Delivery Methodology: ERP Solution Delivery Methodology: Ross ServicesRoss Services The FrontThe FrontRunnerRunner Renaissance CS implementation Renaissance CS implementation
methodologymethodology Renaissance CS Ross On-Line KnowledgeRenaissance CS Ross On-Line Knowledge Consulting Alliance ProgramConsulting Alliance Program Ross Global SupportRoss Global Support SAMSAM
BusinessBusinessInformationInformation
ModelModel
BusinessBusinessInformationInformation
ModelModel
Adaptiv
e, On-li
ne
Adaptiv
e, On-li
ne
Implem
enta
tion M
odel
Implem
enta
tion M
odel
EffectiveEffectiveInformationInformation
DeliveryDelivery
EffectiveEffectiveInformationInformation
DeliveryDelivery
““Built-in” Implementation ToolsBuilt-in” Implementation Tools
BusinessBusinessInformationInformation
ModelModel
BusinessBusinessInformationInformation
ModelModel
SignificantBusiness
Improvement
Business Vision
Adaptiv
e, On-li
ne
Adaptiv
e, On-li
ne
Implem
enta
tion M
odel
Implem
enta
tion M
odel
Rapid Im
plementation S
trategy
Rapid Im
plementation S
trategy
EffectiveEffectiveInformationInformation
DeliveryDelivery
EffectiveEffectiveInformationInformation
DeliveryDelivery
ModelModel
Test/TrainTest/Train
Go LiveGo Live
OptimizeOptimize
InstallInstall
Built-in Methodology...“Expertise”Built-in Methodology...“Expertise”
Results:Total Ownership Cost Speed, Quality, ROI
““We interviewed about a dozen Ross Customers at We interviewed about a dozen Ross Customers at the conference -- Even with consultants managing the conference -- Even with consultants managing the implementation process the ratio of service fee the implementation process the ratio of service fee
to license price was around one to one.”to license price was around one to one.”
Joel SerfaceAMR Alert on Manufacturing
February 28, 1997
The Influence GroupsThe Influence Groups
Process Manufacturing Client ListProcess Manufacturing Client ListPharmaceuticals/BiotechnologyPharmaceuticals/Biotechnology
Anabolic Laboratories, Inc.Anabolic Laboratories, Inc.
Astra Pharmaceuticals LtdAstra Pharmaceuticals Ltd
Astra-Merck GroupAstra-Merck Group
Avant Immunotherapeutics, Inc.Avant Immunotherapeutics, Inc.
Barr LaboratoriesBarr Laboratories
Biopure, Inc.Biopure, Inc.
Boston Biomedica, Inc.Boston Biomedica, Inc.
Centeon SACenteon SA
Centre Specialty PharmaceutiquesCentre Specialty Pharmaceutiques
Co-Operative Animal Health, Ltd.Co-Operative Animal Health, Ltd.
Creative BioMoleculesCreative BioMolecules
Dako Diagnostics LimitedDako Diagnostics Limited
Eli Lilly & Co.Eli Lilly & Co.
Enzymatic Therapy, Inc.Enzymatic Therapy, Inc.
Eschmann Bros. & Walsh LimitedEschmann Bros. & Walsh Limited
Farmasierra S.L.Farmasierra S.L.
Faulding PharmaceuticalsFaulding Pharmaceuticals
Fisons plcFisons plc
Generics (UK) LimitedGenerics (UK) Limited
Genetics Institute, Inc.Genetics Institute, Inc.
Genzyme (UK) LimitedGenzyme (UK) Limited
Hardy DiagnosticsHardy Diagnostics
IDEC PharmaceuticalsIDEC Pharmaceuticals
Intracel, Inc.Intracel, Inc.
Laboratorios Hipra, S.A.Laboratorios Hipra, S.A.
Laboratorios Norman F.A.Laboratorios Norman F.A.
Lederle-Praxis BiologicsLederle-Praxis Biologics
Matrix Pharmaceuticals, Inc.Matrix Pharmaceuticals, Inc.
Menarini Diagnosticos, S.A.Menarini Diagnosticos, S.A.
Mission PharmacalMission Pharmacal
Morton Grove PharmaceuticalsMorton Grove Pharmaceuticals
Mylan PharmaceuticalsMylan Pharmaceuticals
Napp TechnologiesNapp Technologies
Novopharm, Ltd.Novopharm, Ltd.
Organon Laboratories LimitedOrganon Laboratories Limited
Osteotech, Inc.Osteotech, Inc.
Peter Black Healthcare Peter Black Healthcare LimitedLimited
PharmasciencePharmascience
SanofiSanofi
Tabuk PharmaceuticalsTabuk Pharmaceuticals
Técnicas Médicas SATécnicas Médicas SA
UCB Pharma SAUCB Pharma SA
UCB-Bioproducts SAUCB-Bioproducts SA
Usana, Inc.Usana, Inc.
Zeus Scientific, Inc.Zeus Scientific, Inc.