CITIZEN’S VOICE A Humanetrix Solution by Team Beta

Shruti Bhandari Kshitij Gupta Andy Trus

Presentation OutlineW

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Our Solutions• S

ketches & Diagrams

• Implementation Timeline

What Is Humanetrix?

Humanetrix

HumanNet

Tricks

Humanetrix Mission Statement

“… to create and support the development of open innovative technologies which serve to bring people together across the spectrum of the human condition and to promote positive change in society at large…”

Humanetrix Current Projects

Current Focus

Historical Informati

on

Political Informati

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Community

Information

Citizen’s Toolkit

Polidox

Digitizes Historical Documen

ts

Future Planned Projects

Citizen’s Toolkit USA

Desktop Computer ApplicationAggregates Actions of Representatives

Humanthread

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Tea Party

• Web Discussion Forum• Political Debates

Core Competition

Humanetrix SWOT Analysis

StrengthsStrong community

and local government connectionsExtremely

knowledgeable about political and

jurisdictional issues

User-friendly website designFast server and quality domain

space

WeaknessesLack of employees,

capital, and marketing for

gaining competitive advantage

Small number of frequent visitors

due to lack of function when

upcoming election is distant

Only ¼ of website projects actually

built

OpportunitiesDearth of Monroe County non-profit

technology organizations

Monroe county government

website has limited functionalityIncreasing

awareness and usage of

computing and community

buildingLibraries and other

non-profit organizations are

willing to collaborate with

Humanetrix

Threats• Services created could be duplicated and improved

upon by a large profitable

business or government

website• Official state

government voting websites are weakening

need for citizen’s toolkit

• Any official voting data or

service relating to government

may appear less reliable due to lack of .gov

domain

Why Humanetrix Must Shift From Political Focus

Humanetrix Competitors

Obtainable?

Difficult

No

No

No

Lack Competitive Advantage

Humanetrix’ New Direction to Build Community

Discover Community

Needs

Research Methods to

Address Needs

Implement Solutions

Increase Awareness of Solutions

PredispositionsWell targeted solutions which address community needs will be received well

Online community building is not just message boards and chat rooms

Most community building exercises require excessive time commitments

Predispositions ContinuedSuccessful communities are built around common interests

Community helping is a part of community building

Community building leads to an increase in social capital

Steps Towards Building Community

Sense of worth

Sense of belonging to the

community Sense of belonging to the

people Shared and

similar interests

Sense of empowerment

Design Direction

Giving Citizen’s Voice

Providing Channel to Influence Community

Advocating Citizen’s Participation in Local

Governance

Promoting Citizen Owner Model

Build Community By:

Citizen’s Voice

Need For Complaint SystemConsumers rate experiences of making complaints about services 34%

Complaint management results in long-term operational improvement

Citizens feel ineffective when dealing with politicians and bureaucrats

Need For Complaint System

.5% of citizens resolve their complaint through the courts

Complaints often only contact citizens exchange with government

Agency based complaint system recommended to compliment government system

What Do People Complain About?

Complaint Testimonials

Current Community ProblemsNoise

Fraud

Roads

Parking

Lack of Political Activeness

Incorrect Expenses

Ways to Complain in Bloomington

Go Straight To Town Hall

Ask Librarians

Government Website

Call IN211 Phone Help

Deficiencies in Current Solutions

Time Consuming and Inefficient

Hard to Find Correct Contact

Hard to Convince Contact to Help

Difficult to Track Problem Status

Dearth of Technology Used

Elements of Successful Complaint System

Easily Accessible

Easy to Use

Objective

Documents Complaint Process

Confidential

Provides Feedback

Redress

Insights From Fieldwork

Where to Go?

Whether to Complain?

Vent Problems

Supportive of New Solutions

More Insights From Fieldwork

Common place to vent

Return often about the same problem

Department contacts have unclear roles

Officials prefer online complaints

Proposed SolutionCitizen

WWWGovernment

HumanetrixDatabase

VoiceForwarded

Response

StatusUpdate

InputsVoice

ReceivesStatus

Timeline

Short-TermStrategy

Mid-TermStrategy

Long-TermStrategy

Short-Term Strategy

Message Forum

Ticketing

Petitions

Information Directory

Initial Advertising

Message Forum

Ticketing System

Petition System

Information Directory

Increasing Awareness – Stage 1

Work with other local non profit organizations

Become listed Non-Profit Alliance

Flyers/Posters/Leaflets

Discussion through blogs and community forums

Business after hours

Mid-Term Strategy

Drop Boxes

Calling Center

Snail Mail

Advertising

Drop Boxes

Calling Center

Snail Mail

Increased Awareness – Step 2

Continue with step 1

Advertise with local newspapers

Conferences and other events

Long Term Strategy

Text Messaging

Kiosks

Voice Over IP

Advertising

Text Messaging

Kiosks

Voice Over IP

Increased Awareness – Step 3

Step 1 + Step 2

Link from Monroe County Website

IN211 Forwards Calls to Humanetrix

Library computers to access Humanetrix

Need for Strategy Based Solution

Address people who are not technology savvy

Be accessible through various transmedia to open multiple channels of communication

Utilize strengths of each concept

Consider situation of Humanetrix

Benefits of Our System

One Point of Contact

Addresses Community Need

Flexible

Tracks complaint status

Feasible within social capital of Humanetrix

Future Challenges

Creating credibility for system

Creating awareness of system

Obtaining resources to expand system

Conclusion

Humanetrix is in a position to bring in the change in the community which not only brings people together but also makes the community better.

Humanetrix can foster the new routes of citizen government interaction and bring in increased citizen participation in local governance.

Acknowledgements

We thank Rick Dietz, Prof. Eli Blevis, Kevin Makice, Heekyoung Jung and our fellow classmates for their help, guidance and support throughout project.

Questions and Comments