Saturday BriefingPage 1

Learning and Sharing the Outrigger Way

By Dr. Chuck Kelley, Pila Hanson and Chad Teramae

To Learn and To Share (A‘o), one of the values on which The Outrigger Way (Ke ‘Ano Wa‘a) is built, is about creating opportunities for learning leading to individual and organizational growth. In pursuit of A‘o, we not only provide our own employees with the skills and knowledge needed to succeed, but also provide opportunities for students and other professionals to learn more about the hospitality industry.

This year, in keeping with this core value, we were fortunate to host three internship programs: the Outrigger Summer Internship Program, the Waipahu High School Academy of Hospitality and Tourism’s (WHS AOHT) Pilot Mentor Program, and the Hawaii State Teachers Association (HSTA) Stacy Nishina Teacher Internship Program.

Outrigger Summer Internship Program

This year Outrigger selected 13 high school and college students to participate in our annual Summer Internship Program. Many outstanding students applied last spring and those chosen came from a variety of schools: Waipahu High School’s Academy of Hospitality and Tourism, Leilehua High School, New York University, the University of Washington, University of San Francisco, the University of Hawai‘i at Mānoa and Hawai‘i Pacific University.

At the start of their six-week internships, participants were assigned to a Waikīkī property where they were then rotated through the hotel’s departments. With the nurturing assistance of our staff, they welcomed guests at the Front Desk, moved bags in the Bell Department, fixed things with Maintenance and cleaned rooms with Housekeeping! Every Friday they broke away from operations to have a special lunch with a senior Outrigger executive to discuss his or her life experiences and potential career paths.

As in previous years, the interns were also assigned a research project. This year they were asked to research

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Outrigger Hosts Expedia Mahalo Party

By Crystal Idica

On August 26, 2014 we were very fortunate to host 20 Expedia executives at the beautiful Outrigger Waikiki on the Beach to say mahalo for being a valued partner to Outrigger. In attendance, were some of Expedia’s top executives from China, Sweden, and Seattle, including Hari Nair, VP of Marketing West Coast. They joined our own President and CEO David Carey, Chairman of the Board Dr. Chuck Kelley, EVP of Hospitality Services Barry Wallace and other Outrigger team members in celebrating our valued partnership together.

In appreciation of our continued partnership, Expedia presented Outrigger with a beautifully framed Waikīkī photo featuring our two Outrigger beachfront properties, which was also personally signed by the Expedia team.

A big mahalo to everyone who participated in this great event!

Arthur Chapin, VP, Global Product, David Carey, President and CEO of Outrigger Enterprises and Hari Nair, VP, Market Management

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September 6, 2014 A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA

®

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Employment Opportunities

If you are interested in a position listed below and meet the qualifications. Please go to OUTRIGGER.COM, click on EMPLOYMENT at the bottom of the page. We only accept online applications for the open positions from internal candidates. If you have any questions, please call Chad Teramae at (808) 921-6989. Application deadline for the following positions is September 12, 2014.

Guest Service Representative (Part Time)

A minimum of one year customer service and cash handling experience, preferably in the hospitality industry required. Japanese speaking required. Must have basic computer skills, and be able to type 40 wpm. Must also be a team player with excellent communication skills and must be able to work any day and any shift.

Cook (Part-Time)

High school diploma or equivalent required. A minimum of two years previous experience as a cook in the restaurant industry in the hospitality industry preferred. Ability to work in a team environment, previous customer service experience and ability to prepare all menu food items according to standard recipes also required. Must also be able to lift and/or move heavy food products weighing up to 50lbs. and with the use of hand truck or cart, up to 200lbs. Must be able to work any day and shift.

Outrigger Aina Nalu

Housekeeper I (PA) (On Call)

Must be able to lift and/or move 50 pounds and be able to read, write, and speak the English language. Must also be able to work any day and shift. Experience in cleaning and servicing guest rooms/or public areas preferred.

Happy Birthday!September 17: Jariya Duangjui, Joemar C. Lestino, Craig Warren Luciano, Leah Matters, Vicky L. Navasca, Charawee Nittayaros, Ronald K. Ogata and Talei Vunibaka.

September 18: Randy S. Acasio, Donnella K. Frantz, Matthew Howard, Wipawadee Nganpeerapon, Van Hong Nguyen, Nittaya Ouppanan, Clarissa Sacla, Amanda Saunders, Ma. Sherry Ann Soliva, Josese Sowata, Benjamin M. Starbuck and Mereia Tinanitabua.

September 19: Mali Bunrod, Supanya Choochuay, Luke S. Hamada, Steve Hwan Hu, Qiao Lian Li, Kuini Naveno, Basil Navori, Sopon Petmai, Abraham T. Pinehaka, Jone Qele and Cirapio Rosales Jr..

September 20: Crisfel Antonio, Aphatsara Chanyaem, Karen Y. Emoto, Diya Luxmee Goboodun, Tanakrit Kammai, Mary Lontoc, Normalita D. Lorenzo, John A. McDonald, Livia Nakai, Lydia M. Paguirigan, Torntep Peeraden, Sandy Y.L.L. Tran and Jay Velasco.

September 21: Jholito T. Abadilla, Ronyta Addivigadoo, Christian Broun, Earl S. Endo, Mark N.R. Godoy, Danilo Gonzales, Maribeth A. Julian-Quiocho, Estelle Marie Kelley, Mereoni Kurisalili, Philman B. Martin, Daniel K. Meaney, Jye Pincham, Merewalesi Rakai, Nathan J.D.C. Ramos, Saane Tone Tanaka, Carla Van Vliet, Dean Veu and Creighton J. Young.

September 22: Restituto Rostic Aceret, Jarvin Basama, Jennifer L. Cabasag, Mauricia A. Cabato, Rajneshwar Dass, Lucy Joachim, Jordan D. Joanou, Merelini Druma Kagi, Irene Koh, Ah Shu Lee, Sylvania K. Louis, Wan Wun Lui, Edgar B. Melchor, Eugenia Aguinaldo Pasion, Omar Zavala Perez, Deorani Ramgopal, Franklin S. Sabugo Jr, Worawuth Sriharat, Jessica E. Thomas, Shavinesh Verma and Nora N. Weatherwax.

September 23: Madeline G. Agcamaran, Shushil Praveen Chand, Katherine Coyle, Titilia Dakua, Pakorn Hoo-Kheaw, Norsy Illisary, Tevita Lomani, Sunisa Namdokmai, Sherry Ann P. Oyamot, Thidarat Prapasrang, Treddis Eduardo Russell, Florida Sonis, Isidro Tinoso, Sebastian Vollmer and Jennifer J. Wong.

Saturday Briefing is published by and for

employees of Outrigger Enterprises Group (OEG)

Editor-In-Chief: Richard Kelley

Supervising Editor: Pila Hanson

Senior Editor: Kathy Foley

Contributing Writers: Employees of OEG

Visit us online at:

www.saturdaybriefing.outrigger.com

Submissions to Kathy Foley at kathysb@outrigger.com.

© 2014 Outrigger Hotels Hawaii An Equal Opportunity Employer

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Wheel of Fortune! Set your TVs and DVRs to KHON at 6:30 pm on September 18th to record the popular TV game show, Wheel of Fortune. This special airing is part of Season 32 premier week and will showcase The Outrigger Waikiki Beach Resort as the featured prize. The week’s theme will be “Teacher’s Week”. The Wheel of Fortune is one of America’s most successful game shows and has been running for over 30 years. It features a spinning wheel where contestants solve word puzzles to win cash and prizes.Bonus prizes are often awarded in themed rounds or episodes. Watchtofindoutwhatoneround’sspecialbonusprizewilbe!

Calendar of significant events celebrated worldwide

September 5 & 7 - Waipi‘o Soccer Complex Main Stadium

Outrigger Resorts Soccer ClassicThe Rainbow Wahine will host a tournament at their home field with UCLA on September 5 and Washington State on September 7. As the tournament sponsor, Outrigger Resorts will be onsite with games and promotional giveaways. Event is free and open to the public.

September 11, 12 & 14 - Stan Sheriff Center

Outrigger Resorts Volleyball ChallengeCheer on the nationally ranked Rainbow Wahine as they host a three-day tournament against visiting teams from Utah State, UCLA and San Francisco. As the, tournament sponsor, Outrigger Resorts will be onsite with games and promotional giveaways.

September 13 - Aloha StadiumOutrigger Resorts Sponsored UH Football Game - HI vs. Northern IowaThe University of Hawai‘i Rainbow Warriors will face off with the Panthers from Northern Iowa during the third home game of the season. Outrigger Resorts is the game titled sponsor and will be onsite to enhance game experience by conducting various games and promotional giveaways.

September 16 - Rumours, Ala Moana Hotel - Waikīkī

Call the CoachCall the Coach radio show broadcasting from Ala Moana Hotel’s Rumours nightclub. Tune into ESPN 1420 at 6 p.m. with Tiff Wells and UH women’s volleyball Head Coach Dave Shoji.

September 20 - Outrigger Reef on the Beach

Kani Ka Pila Grille Lū‘au in Celebration of Aloha Festivals

The annual Aloha Festivals is Hawai‘i’s premier cultural showcase featuring Hawai‘i’s music, dance and history. The Outrigger Reef on the Beach’s Kani Ka Pila Grille will be celebrating Aloha Festivals with a Hawaiian buffet and live Hawaiian music by award-winning entertainers. Book early as this event sells out.

September 23 - Rumours, Ala Moana Hotel - Waikīkī

Call the CoachCall the Coach radio show broadcasting from Ala Moana Hotel’s Rumours nightclub. Tune into ESPN 1420 at 6 p.m. with Bobby Curran and UH football Head Coach Norm Chow.

September 30 - Rumours, Ala Moana Hotel - Waikīkī

Call the CoachCall the Coach radio show broadcasting from Ala Moana Hotel’s Rumours nightclub. Tune into ESPN 1420 at 6 p.m. with Tiff Wells and women’s volleyball Head Coach Dave Shoji.

US

Embracing Harmony at the Outrigger Twin Towns Resort

By Leah Matters

This month, the Outrigger Twin Towns Resort (ATT) team celebrated our Mateship value, Harmony and Freedom. Our Housekeeping team took leadership of this value and organised an afternoon of rest and

relaxation. We were privileged to have one of our housekeepers, Karen Paxford’s, daughter Annette conduct a basic Pilates session; this was a first time for many staff. The scent of essential oils filled the room to allow our team to get in touch with

their inner spirit. The session ended with a choice of healthy snacks, fruit punch and herbal teas; however, the most popular item was the delicious homemade cakes and cupcakes that Leanne White, our housekeeping manager, baked for the day. Thank you Leanne, Annette and your team for the great afternoon!

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TLR’s Khun Jay Wins Southern

Thailand Regional Round of Barista

ChampionshipBy Atthaphon Sae-Tan (Paul)

The Outrigger Laguna Phuket Beach Resort’s (TLR) Khun Sutthipong Yodbudth (Jay) walked away with the overall trophy and the Best Espresso award in the final round of the regional qualifiers of the Thailand Indy Barista Championship. The regional event was held at Central Plaza Surat Thani under the association of Aroma Group Ltd. to find the best barista or coffee maker in the southern region of Thailand, with the winner representing the region in the national championships to be held in Bangkok in February 2015. Joining Khun Jay at the regional event were two other representatives from the Outrigger Laguna Phuket Beach Resort: Khun Piyapong Nangsui (Doi) and Khun Prasit Chompoosri (Jimmy).

Outrigger on the Lagoon · Fiji Launches New Community

Tourism ProjectBy Donna Parkin

Outrigger on the Lagoon · Fiji has launched its first public community tourism project, underlining the company’s global commitment to provide a deeply engaging hotel experience for its guests. The initiative involves the building of a large Bure or traditional meeting hall at Conua School in the Sigatoka Valley, an example of Outrigger Resorts’ dedicated commitment to the local culture and communities. The project will commence on October 1, 2014, and when completed, the building will be the centrepiece of the village and have the capacity to accommodate over 100 people for both school and village meetings and community events. The project, is being driven by Chairman of the Coral Coast Hotels Association and Outrigger Resorts Area General Manager Peter Hopgood. Peter said he anticipated construction would take approximately 12 to 18 months and be undertaken with the assistance and support of guests staying at the resort. “This community tourism project will enable guests to volunteer their time over one or two days during their holiday to assist the resort’s engineering team with all aspects of the construction phase from basic labour work to more skilled trades. “When guests participate in the project, they will have the opportunity to immerse themselves in the Fiji community by assisting with building this Bure. “They will also have time to interact with the local school children, share a bowl of kava with the local villagers and complete the day with a visit to one of Fiji’s most prestigious cultural sites, Tavuni Hill Fort.’’ Peter said the project is a “win, win, win” for all involved. “We hope that our guests will experience the passion we feel for this project and take up a unique opportunity to give something back to the local community. “I’m certain this engagement will leave them with a sense of satisfaction and participation and add another level of enjoyment to their holiday. “Outrigger on the Lagoon · Fiji enjoys a high return rate among its guests and once the bure is completed, they will be able to visit the school on subsequent holidays and see the results of their work and the smiles on the faces of the local people,’’ he said.

Artist impression of completed external of Bure

Khun Jay proudly displays his winning trophy

Khun Jay shows off his barista skills in the final round

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Outrigger Hosts Expedia Mahalo Party ... << From 1

Kelly Kitashima, Market Manager; Cassie Cannon, Market Associate; Crystal Idica; and Malia Campbell, Market Associate

Robert McConnell; Alan Puana, Senior Director of Market Management; Dr. Chuck Kelley; Barry Wallace; and Hari Nair VP, Market Management

David Krieger, Senior Manager, E-commerce, Packages; Bitsy Kelley; Kevin Sahara, Area Manager; and Jasmine Tso

Cassie Cannon, Market Associate; Shantel Burns; Chuck Shishido; Malia Campbell, Market Associate; David Sanchez, Market Manager; and Luke Hamada

Greg Champion, Market Manager; John Limper; Jeffrey Yen, Senior Manager, Merchandising; and Alejandro Moxey, Director, Market Management Hawaii

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the state’s growing homelessness problem, with particular focus on how it affects the hospitality industry. The interns were then required to write a letter to one of their

city or state government representatives explaining their point of view and offering suggestions on how to improve the situation. These letters were then presented at the final Intern Luncheon to a room full of executives and managers. Every student did a fabulous job.

We would like to thank these interns for a job well done and wish them every success in the future: Alexis Allen, Kylie Chun, Justine Fiesta, Deborah Ginting, Tim Loiseau, Deidreana Maluyo-Gilman, Lindsey Mau, Parker Murakami, Thanh Nguyen, Melissa Ong, Hannah Rumbaoa, Jomari Salud and Shelby Schaab.

Waipahu High School Academy of Hospitality and Tourism’s Pilot Mentor Program

For over 12 years, Outrigger has worked closely with Waipahu High School’s Academy of Hospitality and Tourism (WHS AOHT), providing internships and other learning opportunities for motivated students. This summer, AOHT Director (and teacher) Todd Nakayama invited Outrigger to participate in a pilot Mentorship Program. The program paired AOHT students with Outrigger managers, exposing the students to the inner workings of a hotel. Mentors spent quality time with students discussing career paths, job roles and responsibilities, and emerging industry issues. The pilot program lasted six months and after many meetings and project assignments, we can call it a great success! Thanks to Outrigger’s support, Waipahu High School will now be able to extend its Mentorship Program to other companies as well. A big mahalo to Robert McConnell and

Shae Gallardo at the Outrigger Waikiki on the Beach, who volunteered to pilot this program, along with Waipahu High School’s Jomari Salud, Justine Fiesta and Joyce Ermita.

HSTA Stacy Nishina Teacher Internship Program

For the fourth summer in a row, Outrigger also participated in the Hawaii State Teachers Association (HSTA) Stacy Nishina Teacher Internship Program, a partnership between the Hawai‘i Business Roundtable, the state Department of Education and HSTA. The program seeks to improve teaching effectiveness by exposing public school teachers to “real-life business cultures, values and work experiences … to create teaching that is rigorous and relevant.” This year we were fortunate to host nine teachers: Megan Miura and Erin Shimomi from Kalihi Uka Elementary School, Nicole Cupp and Lisa Ebinger from Mililani Ike Elementary School, Tracey Matsui from Kipapa Elementary School, Michelle Kau from Radford High School, Alan Kinoshita from Leilehua High School, Corene Smith from Ilima Intermediate School and Natalie Sur from Olomana High & Intermediate School.

Learning and Sharing the Outrigger Way ... << From 1

Front: Thanh Nguyen, Kylie Chun and Melissa OngBack: Jomari Salud, Lindsey Mau, Shelby Schaab, Alexis Allen,

Hannah Rumbaoa, Parker Murakami, Deborah Ginting, Chad Teramae and Dr. Chuck Kelley

Some of our Outrigger ‘ohana with HSTA teachers Tracey Matsui, Michelle Kau, Corene Smith and Alan Kinoshita

The teachers began their internship by spending time with Human Resources to learn about Outrigger’s culture, The Outrigger Way and Outrigger’s history not only here in Hawai‘i but also throughout Asia and the Pacific. They then moved into Operations, learning firsthand how our hotels operate and how The Outrigger Way works in practice every day. Outrigger is honored to participate in this great program and we look forward to working with Hawai‘i’s teachers again next summer!

Whether it’s members of our own ‘ohana, students or teachers, Outrigger is proud to share learning (A‘o) with our community.