a president's perspective: using analytics to drive performance management (288741861)

8/20/2019 A President's Perspective: Using Analytics to Drive Performance Management (288741861)

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A President’s Perspective:

Using Analytics to Drive PerformanceManagement

EDUCAUSE Annual ConferenceOctober 201 5

Javi er Miyares, President, UMUC

Darr en Catalano, Vice Presiden t Anal yt ics, UMUC



!

Agenda

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About UMUC



F

Drivers of Change

Increasing focus onstudent success

Decreasing revenuefrom historically

reliable sources

Evolving highereducation business

and delivery models

Performance

FundingCompletion Agenda



M

What is Performance Management?

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Q

Lessons from the President’s Office

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G

Invest in AnalyticsInvest in a SolutionInvest in a Solution



L

Organize for Performance ManagementOrganize for Performance Management



E

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Empower Leaders to Use DataEmpower Leaders to Use Data



DN

Embrace TransparencyEmbrace TransparencyEmbrace Transparency



DD

Policy Changes - Data has informed significant policy changes

ranging from the length of our courses to our course registration

procedures.

Success Stories

Institutional Efficiency - Increased new student enrollment in

Fall 2014 by 20% while reducing recruitment expenses by 20%

due to better targeting and smart spending.

Student Success - We have increased our undergraduate

successful course completion rate by 7 percentage points and our

student persistence rate by 4 percentage points over the last 4

years.



D!

Office of Analytics

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Analytics Service Catalog



DF

Process

Connect

Data is gathered from

source systems and

replicated into the a high

performance computing

cluster.

Model

Data is normalized and

modeled in a central

repository

Visualize

Data is presented in a

series of intuitive and

interactive dashboards

Discover

A analyst is assigned to

each functional area to

interpret the data and

identify key trends

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DM

Approach



DQ

On the Horizon…



THANK YOU!

Javi er Miyares, President, UMUC

Darr en Catalano, Vice Presiden t Anal yt ics, UMUC

a president's perspective: using analytics to drive performance management (288741861)

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