a primer on wireless data transport systems: wireless trends

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A Primer on Wireless Data Transport A Primer on Wireless Data Transport Systems: Systems: Wireless Trends, Tools and Tips Wireless Trends, Tools and Tips Intelligent Transportation Systems Department Intelligent Transportation Systems Department Southwest Research Institute Southwest Research Institute ® ® www.swri.org www.swri.org , www.swri.edu , www.swri.edu Copyright Notice: © 2007 by Southwest Research Institute

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Page 1: A Primer on Wireless Data Transport Systems: Wireless Trends

A Primer on Wireless Data Transport A Primer on Wireless Data Transport Systems:Systems:

Wireless Trends, Tools and TipsWireless Trends, Tools and Tips

Intelligent Transportation Systems DepartmentIntelligent Transportation Systems DepartmentSouthwest Research InstituteSouthwest Research Institute®®

www.swri.orgwww.swri.org, www.swri.edu, www.swri.edu

Copyright Notice: © 2007 by Southwest Research Institute

Page 2: A Primer on Wireless Data Transport Systems: Wireless Trends

2Copyright Notice: © 2007 by Southwest Research Institute

This training is forThis training is for……

Any ITS or traffic professional that desires to learn more about the basics of wireless solutions, and the components of effective and efficient wireless design

Page 3: A Primer on Wireless Data Transport Systems: Wireless Trends

3Copyright Notice: © 2007 by Southwest Research Institute

Class Format and MethodClass Format and Method

PresentationDiscussion – Q &A at the endUse of product literature

Page 4: A Primer on Wireless Data Transport Systems: Wireless Trends

4Copyright Notice: © 2007 by Southwest Research Institute

TodayToday’’s Agendas Agenda

Session I – The foundation for later engineering and application sessions

– Wireless Trends

– Architecture

– Choosing an Architecture

– Unlicensed or No Fee Radio Frequencies

– Standards

Page 5: A Primer on Wireless Data Transport Systems: Wireless Trends

5Copyright Notice: © 2007 by Southwest Research Institute

Future Topics for Wireless T3 Future Topics for Wireless T3 (Proposed) (Proposed)

Session II

– Coding Methods

– Radio Link Engineering

Session III

– The Loss Budget

Session IV

– Managing Interference

– Antennas

Session V

– Application Engineering, Rules of Thumb

Page 6: A Primer on Wireless Data Transport Systems: Wireless Trends

6Copyright Notice: © 2007 by Southwest Research Institute

We would like you to walk away We would like you to walk away withwith……

Three things:

1) An expanded understanding of the trends at work in the ITS and traffic wireless arena

2) Some new techniques in your toolbox to address wireless implementation and service issues

3) An increased comfort level with wireless technology

Page 7: A Primer on Wireless Data Transport Systems: Wireless Trends

7Copyright Notice: © 2007 by Southwest Research Institute

Session ISession I

Page 8: A Primer on Wireless Data Transport Systems: Wireless Trends

8Copyright Notice: © 2007 by Southwest Research Institute

Wireless TrendsWireless Trends

Page 9: A Primer on Wireless Data Transport Systems: Wireless Trends

9Copyright Notice: © 2007 by Southwest Research Institute

Wireless TrendsWireless Trends

The Mobility Market – It is big and getting bigger

– Focus on three measures…

• The number of online users

• The battle for the small screen – Your mobile phone, PDA or vehicle LCD monitor

• Our growing impatience with low speed channels

Page 10: A Primer on Wireless Data Transport Systems: Wireless Trends

10Copyright Notice: © 2007 by Southwest Research Institute

Growth in UsersGrowth in Users

Millions of Online Users (www.internet2.edu )

-

50.0

100.0

150.0

200.0

250.0

300.0

350.0

1995

1996

1997

1998

1999

2000

2005

3-D Area 1

Page 11: A Primer on Wireless Data Transport Systems: Wireless Trends

11Copyright Notice: © 2007 by Southwest Research Institute

The Valuable Two Square InchesThe Valuable Two Square Inches

The battle for the small screen

Page 12: A Primer on Wireless Data Transport Systems: Wireless Trends

12Copyright Notice: © 2007 by Southwest Research Institute

Put Your Money Where Put Your Money Where Your Mouse Is Your Mouse Is ((www.doc.govwww.doc.gov from from ““A Nation OnlineA Nation Online”” 2004)2004)

Our growing impatience, willingness to buy speed

3.7%112.6108.6Total Number of

Households

12.6%61.554.6Number of Homes

with Internet

80.0%0.90.5Wireless90.9%12.66.6Cable181.8%9.33.3DSL-12.7%38.644.2Dial-Up

% Change 20032001

Page 13: A Primer on Wireless Data Transport Systems: Wireless Trends

13Copyright Notice: © 2007 by Southwest Research Institute

Putting it all TogetherPutting it all Together

Why wireless is important

If…

– Technology exists and is searching for markets;

– People are data hungry and will become hungrier;

– As a society we will neither sit still nor slow down;

– Then…

Page 14: A Primer on Wireless Data Transport Systems: Wireless Trends

14Copyright Notice: © 2007 by Southwest Research Institute

Wireless TrendsWireless Trends

Then…

The wave of new products will continue

Specialized applications like traffic and ITS will reap the benefits as we selectively apply wireless technology

Especially adept systems integrators of software driven COTS products

Page 15: A Primer on Wireless Data Transport Systems: Wireless Trends

15Copyright Notice: © 2007 by Southwest Research Institute

Wireless ArchitecturesWireless Architectures

Page 16: A Primer on Wireless Data Transport Systems: Wireless Trends

16Copyright Notice: © 2007 by Southwest Research Institute

Wireless Architectures and Use CasesWireless Architectures and Use Cases

Point-to-Point

Point-to-Multipoint

Multipoint-to-Multipoint, Mesh, Adhoc

Cellular

Page 17: A Primer on Wireless Data Transport Systems: Wireless Trends

17Copyright Notice: © 2007 by Southwest Research Institute

PointPoint--ToTo--Point (PTP)Point (PTP)

Typically a “Backhaul” , from Point A to B

– Easiest to engineer, low in relative complexity

Page 18: A Primer on Wireless Data Transport Systems: Wireless Trends

18Copyright Notice: © 2007 by Southwest Research Institute

DaisyDaisy--Chain or Common PointChain or Common Point

Daisy-Chain or Common Point (CP) Networks

– Typically a Backhaul or Path from Point A to B to C to D.

– A repetitive two-point backhaul. Each node can “store and forward”, or is a tandem node. There are channel and bit rate issues; interference and latency can be a problem.

Page 19: A Primer on Wireless Data Transport Systems: Wireless Trends

19Copyright Notice: © 2007 by Southwest Research Institute

RingsRings

A Ring, the joined ends of a PTP

Page 20: A Primer on Wireless Data Transport Systems: Wireless Trends

20Copyright Notice: © 2007 by Southwest Research Institute

PointPoint--ToTo--Multipoint (PTM)Multipoint (PTM)

Complex, requires knowledge of user or device behavior and spectrum management

“A” requires more intelligence

Page 21: A Primer on Wireless Data Transport Systems: Wireless Trends

21Copyright Notice: © 2007 by Southwest Research Institute

Tree and BranchTree and Branch

PTM is sometimes called Tree and Branch

Page 22: A Primer on Wireless Data Transport Systems: Wireless Trends

22Copyright Notice: © 2007 by Southwest Research Institute

MultipointMultipoint--toto--Multipoint, MeshMultipoint, Mesh

Complex, engineered for network churn, provides multi-hop capabilities

Page 23: A Primer on Wireless Data Transport Systems: Wireless Trends

23Copyright Notice: © 2007 by Southwest Research Institute

CellularCellular

Users traverse the cells while maintaining connectivity

More organized than Mesh

AccessPoint

Access Point Access Point

AccessPoint

AccessPoint

AccessPoint

Access Point with Backhaul

Access Point

Page 24: A Primer on Wireless Data Transport Systems: Wireless Trends

24Copyright Notice: © 2007 by Southwest Research Institute

AdhocAdhoc

Temporary wireless connections – Typically operate over limited distances– A piconet or personal area network when

associated with Bluetooth™ or similar devices

– Network clients come and go in an unscheduled manner

Page 25: A Primer on Wireless Data Transport Systems: Wireless Trends

25Copyright Notice: © 2007 by Southwest Research Institute

Choosing an ArchitectureChoosing an Architecture

Page 26: A Primer on Wireless Data Transport Systems: Wireless Trends

26Copyright Notice: © 2007 by Southwest Research Institute

Low BitLow Bit--Rate Closed SystemsRate Closed Systems

PTP and PTM networks (not all devices shown)

– Data rates less than 19,200 bps

– 1200 bps common

Traffic Controller

Sensors

Traffic Controller

Sensors

Page 27: A Primer on Wireless Data Transport Systems: Wireless Trends

27Copyright Notice: © 2007 by Southwest Research Institute

Medium to High Bit Rate Open Medium to High Bit Rate Open SystemsSystems

PTM aggregation networks, with a connecting backhaul point-to-point

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28Copyright Notice: © 2007 by Southwest Research Institute

Practical Uses of WirelessPractical Uses of Wireless

No longer the technology of last resort

– Applications and costs can be attractive

Applications include low to high bit rate and open and closed systems

Page 29: A Primer on Wireless Data Transport Systems: Wireless Trends

29Copyright Notice: © 2007 by Southwest Research Institute

Radio Frequency (RF) and Wireless Radio Frequency (RF) and Wireless StandardsStandards

Page 30: A Primer on Wireless Data Transport Systems: Wireless Trends

30Copyright Notice: © 2007 by Southwest Research Institute

Wireless Radio Frequency (RF)Wireless Radio Frequency (RF)

Unlicensed Bands in US– Industry, Science, and Medical (ISM)

• Microwave ovens, the wireless LAN, the cordless phone and the wireless telemetry in the hospital.

– Uniform – National Information Infrastructure (U-NII)

Licensed– No fee, must be Public Safety related– 4.9 GHz

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31Copyright Notice: © 2007 by Southwest Research Institute

ISMISM

Authorized by the FCC in 1985 in the ISM grant for spread spectrum equipment.

5.725 to 5.875 GHz

Authorized by the FCC in 1985 in the ISM grant for spread spectrum equipment.

2.403 to 2.483 GHz.

Authorized by the FCC in 1985 in the ISM grant for spread spectrum equipment.

2.403 to 2.483 GHz.

Authorized in 1985 in the initial Industry, Scientific, and Medical (ISM) grant for spread spectrum equipment.

902-928 MHz

DescriptionFrequency Range

Authorized by the FCC in 1999 in the ISM grant to provide the wireless equivalent of optical data rates.

59 to 64 GHz

Page 32: A Primer on Wireless Data Transport Systems: Wireless Trends

32Copyright Notice: © 2007 by Southwest Research Institute

UU--NIINII

Authorized by the FCC in 1997 in the U-NII for non-spread spectrum equipment.

5.725 to 5.825 GHz

Authorized by the FCC in 1997 in the U-NII for non-spread spectrum equipment.

5.25 to 5.35 GHz

Authorized by the FCC in 1997 in the Unlicensed Network Information Infrastructure (U-NII) for non-spread spectrum equipment.

5.15 to 5.25 GHz

Page 33: A Primer on Wireless Data Transport Systems: Wireless Trends

33Copyright Notice: © 2007 by Southwest Research Institute

4.9 GHz4.9 GHz

Authorized by the FCC in 2003 for Public Safety use. This includes DOTs. 10 year licenses are available if you do not interfere with the Navy and radio-astronomy.

4.940 to 4.990 GHz

• A frequency allocation chart is available at:

http://www.ntia.doc.gov/osmhome/allochrt.html

Page 34: A Primer on Wireless Data Transport Systems: Wireless Trends

34Copyright Notice: © 2007 by Southwest Research Institute

Wireless StandardsWireless Standards

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35Copyright Notice: © 2007 by Southwest Research Institute

Wireless StandardsWireless Standards

The Standards Bodies ISO and IEEE

– ISO: Worldwide Rules i.e.. MPEG

• www.iso.org

– IEEE: The 802.11, 15 and 16 series of standards

• www.ieee.org

Expect devices to work together for mature systems, and expect a maturity/interoperability curve

Page 36: A Primer on Wireless Data Transport Systems: Wireless Trends

36Copyright Notice: © 2007 by Southwest Research Institute

Maturity/Interoperability CurveMaturity/Interoperability Curve

Standards make the curve slope steeper and adoption less painfulStandards might protect from stranded technology

Page 37: A Primer on Wireless Data Transport Systems: Wireless Trends

37Copyright Notice: © 2007 by Southwest Research Institute

Standards BodiesStandards Bodies

IEEE – Creates standards

– IEEE does not put a sticker on devices

Wireless Fidelity Alliance (WiFi)

– 802.11 testing

– www.wi-fi.org

Worldwide Interoperability for Microwave Access (WiMAX) Forum

– 802.16 testing

– www.wimaxforum.org

You get a sticker on the device or package

Page 38: A Primer on Wireless Data Transport Systems: Wireless Trends

38Copyright Notice: © 2007 by Southwest Research Institute

Overview of StandardsOverview of Standards

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39Copyright Notice: © 2007 by Southwest Research Institute

Standards and Systems OverviewStandards and Systems Overview

IEEE 802.3

IEEE 802.11 WiFi

802.16 WiMAX, proprietary uWave

802.15.1 Bluetooth™

802.15.3 Ultra Wide Band (UWB)

802.15.4 Zigbee

Radio Frequency Identifiers (RFIDs)

Cellular: 3G and 4G

Paging Systems, Free-Space Optics

Page 40: A Primer on Wireless Data Transport Systems: Wireless Trends

40Copyright Notice: © 2007 by Southwest Research Institute

802.3 Ethernet802.3 Ethernet

The original wired Local Area Network (LAN) standard – Full and Half-Duplex

– Adopted in 1983

– Bit-rate now a maximum of 10 Gbps

– 802.3 10/100 Mbps wire limited to ~ 100 meters

Many wireless systems have adopted the wired LAN protocol (With extensions)

See the Motorola datasheet

Page 41: A Primer on Wireless Data Transport Systems: Wireless Trends

41Copyright Notice: © 2007 by Southwest Research Institute

802.11802.11

Adopted in 1997, 802.11 is the first of the wireless standards - Half-Duplex (Take turns talking)

– Bit-rate was limited to a maximum aggregate of 2 Mbps in the 2.4 GHz band

– Original deployments were indoor LANs

Page 42: A Primer on Wireless Data Transport Systems: Wireless Trends

42Copyright Notice: © 2007 by Southwest Research Institute

802.11b802.11b

802.11b: Adopted in 1999, 802.11b is an addition to 802.11

– Bit-rate a maximum aggregate of 11 Mbps

– In the 2.4 GHz band

Page 43: A Primer on Wireless Data Transport Systems: Wireless Trends

43Copyright Notice: © 2007 by Southwest Research Institute

802.11a802.11a

Adopted in 1999

– Bit-rate a maximum aggregate of 54 Mbps

– In the 5 GHz band

Page 44: A Primer on Wireless Data Transport Systems: Wireless Trends

44Copyright Notice: © 2007 by Southwest Research Institute

802.11g802.11g

802.11g: Adopted in 2003, 802.11g combines attributes of 802.11a and b

– Bit-rate a maximum aggregate of 54 Mbps

– In the 2.4 GHz band

– 802.11g most common on laptops

– See the ENCOM datasheet

Page 45: A Primer on Wireless Data Transport Systems: Wireless Trends

45Copyright Notice: © 2007 by Southwest Research Institute

802.11n802.11n

For data rates in excess of 100 Mbps

– Targeted for 500 Mbps

– Pre-“N” devices in stores now with Pre-N stickers

– 100-200 Mbps claims seem to be common

– Expect IEEE to ratify in 2008

Page 46: A Primer on Wireless Data Transport Systems: Wireless Trends

46Copyright Notice: © 2007 by Southwest Research Institute

802.11p802.11p

Wireless Access for the Vehicular Environment (WAVE)

– Basis for Dedicated Short Range Communication (DSRC) for the Vehicle Infrastructure Integration (VII)

– Planned bit-rate an aggregate of 6 Mbps

– 5.9 GHz band

– Distance of up to 1,000 feet for mobile xmit/rcv

Page 47: A Primer on Wireless Data Transport Systems: Wireless Trends

47Copyright Notice: © 2007 by Southwest Research Institute

FHWA Initiative FHWA Initiative -- VII Use CasesVII Use Cases

Intersection Cooperation

– Vehicle to Vehicle (V2V) and Vehicle to Roadside (V2R)

Road or Lane Departure

Vehicle Cooperation

– V2V

Information can be found at www.dot.gov

Page 48: A Primer on Wireless Data Transport Systems: Wireless Trends

48Copyright Notice: © 2007 by Southwest Research Institute

Standards WorkStandards Work

IEEE P1609 Working Group chartered

Developing probe mgmt. messages for ISO/SAE

Developing IEEE P1609 DSRC test methods

Page 49: A Primer on Wireless Data Transport Systems: Wireless Trends

49Copyright Notice: © 2007 by Southwest Research Institute

Putting it all TogetherPutting it all Together

Comparing service footprints– Data rates vary widely

Page 50: A Primer on Wireless Data Transport Systems: Wireless Trends

50Copyright Notice: © 2007 by Southwest Research Institute

The iPhoneThe iPhone

Wireless Convergence (www.att.com)

Page 51: A Primer on Wireless Data Transport Systems: Wireless Trends

51Copyright Notice: © 2007 by Southwest Research Institute

WiFi SecurityWiFi Security

Page 52: A Primer on Wireless Data Transport Systems: Wireless Trends

52Copyright Notice: © 2007 by Southwest Research Institute

802.11i 802.11i -- Security: EnterpriseSecurity: EnterpriseEncryption and Authentication (E&A)Encryption and Authentication (E&A)

Encoding to make data unreadable without permission

– Password

– Data-stream

– WiFi Protected Access 2 (WPA2)

– www.wi-fi.org

Source: www.wi-fi.org

Page 53: A Primer on Wireless Data Transport Systems: Wireless Trends

53Copyright Notice: © 2007 by Southwest Research Institute

802.11i 802.11i -- Small Office/ Home OfficeSmall Office/ Home Office

Security usually administered on local device or via Internet

Source: www.wi-fi.org

Page 54: A Primer on Wireless Data Transport Systems: Wireless Trends

54Copyright Notice: © 2007 by Southwest Research Institute

802.11 Security Certification802.11 Security Certification

Look for the Sticker!

Source: www.wi-fi.org

Page 55: A Primer on Wireless Data Transport Systems: Wireless Trends

55Copyright Notice: © 2007 by Southwest Research Institute

802.16, WiMAX802.16, WiMAX

WiMAX = Worldwide Interoperability for Microwave Access (Trango AP and SU datasheets)

– IEEE 802.16, in 10 to 66 GHz range

– 802.16a, support for 2 to 11 GHz

– 802.16e, add mobility, less than 6 GHz

Page 56: A Primer on Wireless Data Transport Systems: Wireless Trends

56Copyright Notice: © 2007 by Southwest Research Institute

WiMAX Speed and CostWiMAX Speed and Cost

NASCAR Rules, “Tell me how fast you want to go”

– Rates start ~ 256 Kbps up to 15 Mbps, typically within 3 km

– Radio frequency management is key

– Downstream vs. Upstream

Page 57: A Primer on Wireless Data Transport Systems: Wireless Trends

57Copyright Notice: © 2007 by Southwest Research Institute

Proprietary Microwave: PTP, PTMProprietary Microwave: PTP, PTM

Microwave, uWave

– A generic term, was typically applied to Point-to-Point systems in the spectrum from 300 MHz to 10 GHz.

– Now seems to be generically applied to most wireless systems

Page 58: A Primer on Wireless Data Transport Systems: Wireless Trends

58Copyright Notice: © 2007 by Southwest Research Institute

802.15.1 802.15.1 -- BluetoothBluetooth™™

For short-range communications– Intended to replace USB and other cables

Spectrum– Operates in the ISM band at 2.4 GHz

Range - Depends on the device class:– Class 3 –up to 1 meter or ~3 feet – Class 2 –up to 10 meters or ~30 feet – Class 1 –up to 100 meters or ~300 feet

Raw Data Rate– 1 Mbps for Version 1.2; up to 3 Mbps

supported for Version 2.0

Page 59: A Primer on Wireless Data Transport Systems: Wireless Trends

59Copyright Notice: © 2007 by Southwest Research Institute

802.15.3 802.15.3 –– Ultra Wide Band (UWB)Ultra Wide Band (UWB)

High bit rate suitable for short-range video applications Spectrum– UWB operates in the ISM band at 2.4 GHz

Range– 10 meters

Raw Data Rates– 110 Mbps at 10 meters, 480 Mbps at 2 meters

Page 60: A Primer on Wireless Data Transport Systems: Wireless Trends

60Copyright Notice: © 2007 by Southwest Research Institute

802.15.4 802.15.4 –– ZigbeeZigbee

Low power consumption is differentiator Spectrum– Operates in the ISM bands at 2.4 GHz and 915

MHz Range– 50 meters typical

Raw Data Rate– Data rates of 250 kbps @2.4 GHz, 40 kbps @

915 MHz

Page 61: A Primer on Wireless Data Transport Systems: Wireless Trends

61Copyright Notice: © 2007 by Southwest Research Institute

Radio Frequency Identifiers (RFID)Radio Frequency Identifiers (RFID)

Store limited data, respond when interrogated or transmit autonomouslyConstruction– RFID tags contain a chipset and antenna to

receive and respond to queries from an RFID reader

Three Types– Passive: no battery, receive power when

interrogated– Semi-Passive: with a battery, but not chatty -

toll roads– Active: with battery, broadcast information

autonomously and when interrogated.

Page 62: A Primer on Wireless Data Transport Systems: Wireless Trends

62Copyright Notice: © 2007 by Southwest Research Institute

RFIDRFID

Spectrum– Operate in numerous RF bands from 125 KHz

up to 5.8 GHz Range– Passive tags, a few feet, up to 1500 meters

for active tagsRaw Data Rate– Not applicable, not a transport device

Page 63: A Primer on Wireless Data Transport Systems: Wireless Trends

63Copyright Notice: © 2007 by Southwest Research Institute

3G and 4G Mobile3G and 4G Mobile

A Disclaimer– Technological innovation in cellular telephone

and data networks is fast– The market is hyper-responsive to

technological advances– What is true this morning, may be different

tomorrow

Page 64: A Primer on Wireless Data Transport Systems: Wireless Trends

64Copyright Notice: © 2007 by Southwest Research Institute

3G Mobile Features3G Mobile Features

3G provides an expanded set of features and capabilities, some are here:– Enhanced multimedia: voice, email, and

video – High speed data, up to 700 Kbps outdoor and

2 Mbps indoorSome not– Satellite or terrestrial network route selection– Roaming capability throughout Europe,

Japan, and North America

Page 65: A Primer on Wireless Data Transport Systems: Wireless Trends

65Copyright Notice: © 2007 by Southwest Research Institute

3G Mobile3G Mobile

Two main flavors, CDMA2000 Evolution Data Optimized (EVDO) and GSM Broadband 3G– CDMA2000 EVDO

– CDMA - Sprint, Verizon– GSM – T Mobile, AT&T

• Range– Back to the cell site, typically less than 3

miles• Raw Data Rate

– Marketed 400-700 Kbps, up to 2 Mbps (EVDO), user experience will vary

Page 66: A Primer on Wireless Data Transport Systems: Wireless Trends

66Copyright Notice: © 2007 by Southwest Research Institute

4G Mobile4G Mobile

The promise of a seamless, high data rate world – High quality audio and video– Data rate of ~100 Mbps– Use of software defined radios - base

stations and phones.– Packet switching for both voice and data

Look for 4G capabilities in 2010, sooner if based upon WiMAX

Page 67: A Primer on Wireless Data Transport Systems: Wireless Trends

67Copyright Notice: © 2007 by Southwest Research Institute

PagingPaging

Not as widely used due to cell phones

Metropolitan, or Satellite

Low bit rate to deliver a machine command or message

Challenges with queue length and verification of commands

– Some use for remote signs

Page 68: A Primer on Wireless Data Transport Systems: Wireless Trends

68Copyright Notice: © 2007 by Southwest Research Institute

FreeFree--Space Optics or PhotonicsSpace Optics or Photonics

Coherent light through the atmosphere– Spectrum

• Operate in unlicensed spectrum– Range

• Short distances• Mirrors can be used to redirect the light• Devices can be placed behind windows.

– Raw Data Rate• Rates up to 1.25 Gbps using a single

wavelength of light

Page 69: A Primer on Wireless Data Transport Systems: Wireless Trends

69Copyright Notice: © 2007 by Southwest Research Institute

Putting it all TogetherPutting it all Together

Comparing service footprints– Data rates vary widely

Page 70: A Primer on Wireless Data Transport Systems: Wireless Trends

70Copyright Notice: © 2007 by Southwest Research Institute

Questions and AnswersQuestions and Answers

Questions or comments about the class?

Patrick (Pat) Clair PMP

210-522-3019

[email protected]