A short guide for Employee Benefits Consultants

We’re experts in providing access to quality healthcareFirst impressions are important. You may already have a good idea of the type of company we are, and have an understanding of the health plans we provide. However, here are some things that you might not know about Simplyhealth:

We are financially stable and have a Dun & Bradstreet rating of 5A1

We have made ten business acquisitions in ten years, including Denplan and Groupama Healthcare

Our Rapid Access service, in partnership with Nuffield Health, has reduced the cost of physiotherapy claims by 37%2, while our partnership with the Priory has enabled us to achieve 12%2 savings on our mental health claims costs

All of the major private hospital groups choose Simplyhealth to administer their own employee private healthcare schemes

We’ve specialised in self funded health plans for over 25 years and are one of the UK’s largest providers, managing £85 million of claims expenditure in 2012

For our large corporate schemes we can develop a preferred hospital listing based on key employee locations. Such arrangements can deliver savings of up to 10%2

On average our clients stay with us for 10 years, but 20% have been with us for over 20 years and a further 43% for more than 10

We’re the UK’s largest cash plan provider with 45%1 market share

We have saved our clients around 7% through our open referral service2

We saved our clients over £1.5 million in 2012 by challenging invoices and recovering costs

1 Laing and Buisson Health Cover UK Market Report 20122 Simplyhealth Managing Care 2012

Whatever the size of your client’s business, we have a health plan to fitWhether your clients are looking to cover their senior managers or entire workforce, we can help to build a complete package.

Here’s a brief overview of what we offer:

Self funded health plansWe can administer your client’s own self funded health plan, as well as offering Simplyhealth’s Vitality trust. This provides your clients with the advantages of a trust without the legal costs connected with drafting their own Deed. We also offer an innovative alternative to self funding through our Simplyhealth Scheme Agreement.

Private health insurance

We have a range of comprehensive and cost effective cover to help your client’s employees at times of ill health.

Health cash plansIdeal for your client’s entire workforce and can be company paid or employee paid.

Dental plansWe can offer a range of company paid and employee paid plans through Denplan.

Bespoke plansWe can provide a bespoke cash plan if your client is looking to cover more than 1,000 employees, and develop a unique private medical insurance solution for more than 500 employees.

Accident plansA company paid or employee paid plan.

Early intervention serviceProvides rapid access to private treatment, without the need to purchase private medical insurance or a health cash plan. We have helped some clients reduce their absence by as much as 20%.

Simplyhealth Independent LivingMobility and independent living aids to help fulfil your client’s duty of care obligations.

Simplyhealthmanaging careRight care, right time,

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Simplyhealth Managing CareWhen it comes to private health, Simplyhealth aims to provide the right care, at the right time, for the right cost. We deliver this in three ways: through innovation, our expertise and our commitment to world class customer care.

Speak to your Key Account Manager for more information.

What’s in it for you?

Expert account managementOur Key Account Managers are experienced in large scale implementation so you can be confident that we will deliver what we promise. Alongside you, we will provide ongoing consultative account management to ensure your client’s plan runs efficiently and smoothly. We offer our expertise to you so that you can provide advice. We understand that they are your client, so you can be confident that we will be involved the right amount.

We make it easyOur satisfaction surveys of corporate clients show satisfaction rates in excess of 95% and for employees it’s 97%2. This means you can have peace of mind that we will resolve any queries before they get to you.

Added value servicesWe have a range of tools and services to support our plans which make it more attractive to your

client. This includes access to industry experts, factsheets, white papers, newsletters, bespoke microsites for self funded clients, implementation of proactive health and wellbeing initiatives, research findings from our partnerships with CIPD and CMI, and more.

We also provide access to discounted gym membership and health screening via our partners, plus we offer discount at all our Independent Living stores.

Our online service, MyPlan, enables your clients to view and amend membership records and run up to date management information reports 24 hours a day.

Management informationWe understand the value of providing you with good quality management information. We have a team dedicated to producing clear and comprehensive information so that you can report back on your client’s return on investment.

What’s in it for your client? Our vision is to inspire people towards better health. Here’s how we will show your clients that we can be bothered.

SustainabilityWe have access to the most effective healthcare providers, who we work collaboratively with to ensure long term sustainability of healthcare funding.

Our approach to effective case management and administration within the agreed benefits, rules and protocols, means we can ensure access to appropriate treatment and long term sustainability within the scheme design.

We commission new services that deliver quality care in a cost effective way to provide added benefits to clients and scheme members.

Our medical inflation rate is consistently below the market figure demonstrating our ability to impact on the effect of increasing healthcare costs through claims management and provider pricing.

Better healthInspiring people towards better health is at the heart of our business. We can offer support with issues in the workplace such as stress, back pain and absence management.

Personal serviceThe Institute of Customer Service (ICS) recognises that our customer services team is world class. This is supported by the many awards we’ve won in recent years, including the ICS’s sought after ServiceMark accreditation.

We try to avoid automated telephone systems, so when your clients’ employees call during opening hours they’ll speak to a friendly person in one of our UK call centres.

ServiceMark™ accredited

About Simplyhealth

Experts in healthcareAt Simplyhealth we’ve been helping people access affordable healthcare for 140 years. We only focus on healthcare, so you can rely on us for our specialist knowledge. We now cover nearly four million people with health plans (more than any other company) and 20,000 companies choose us as their healthcare provider, including AstraZeneca, British Airways, PwC and Tesco.

We’re committed to delivering exceptional personal customer service, and go out of our way to do the right thing, not the easy thing.

We’ve won many awards for our health plans and customer service. Recently we were named Best Cash Plan Provider at the COVER Excellence Awards 2012.

Simplyhealth follows mutual values and we care about our communities. Each year we donate at least £1 million to local causes and national charities.

www.simplyhealth.co.uk

Don’t just take our word for it…

“We decided to offer a bespoke self funded health plan in 1985 to provide our employees

with a cost efficient healthcare benefit with real value. During that time we have built a very good relationship with our

administrator at Simplyhealth, and our account manager, June, who has really got to know the profile of our business. She keeps us up to

date with any new healthcare developments and constantly reviews the plan to ensure that it fits with our requirements. Although the healthcare benefit is not something you ever want to have to use, it gives our employees peace

of mind and a sense of relief to know that they have it. Those that have used the plan have received great service and have always spoken to friendly and knowledgable people. The most important thing is that

Simplyhealth makes things easy for them.”

Marcella Meechan, Head of Group HR, William HillSelf funded health plan client since 1985

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We’re here to help you and your customers

For more information about Simplyhealth, please visit: www.simplyhealth.co.uk/business

Call 0800 854 9900

Email businesssupport@simplyhealth.co.uk

Follow us on Twitter: @simplyhealthUK

Find us on LinkedIn: www.linkedin.com/company/simplyhealth

Watch our videos on YouTube: www.youtube.com/user/simplyhealthUK

Get involved on our blog:

www.simplyhealth.co.uk/blog/businesses

Simplyhealth is a trading name of Simplyhealth Access, registered and incorporated in England and Wales, No.183035. Registered office: Hambleden House, Waterloo Court, Andover, Hampshire, SP10 1LQ. Authorised and regulated by the Financial Services Authority. Your calls may be recorded and monitored for training and quality assurance purposes.

Private health insurance Health cash plans Dental plans Self funded health plans