a study on user`s intention of re-visiting the website of e-government
DESCRIPTION
With respect to the gap on the study of user's intention of re-visiting the e-government websites in the most of previous researches which put emphasis on the aspects of convenience, authenticity and aesthetics, this paper explores the user's intention of re-visiting the e-government website by means of the sample analysis of the website of Industrial Development Bureau in Ministry of Economic (MOE) in Taiwan. Research findings of this study are: 1) on the construct of functional service quality, users agree that they can get authentic and sufficient project related information about law and policy of government from the website; 2) on the construct of operational system qualityTRANSCRIPT
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Scientific Journal of E-Business January 2013, Volume 2, Issue 1, PP.11-22
A Study on User`s Intention of Re-visiting the
Website of E-government Yin-Yih Chang
1, Chi-Ming Tsou
2#, Shyue-Ping Chi
1
1. Department of Information Management, Fu Jen Catholic University, Association Professor, New Taipei City, Taiwan,
24205, China
2. Department of Information Management, Lunghwa University of Science and Technology, Assistant Professor, Guishan,
Taoyuan County, Taiwan, 33306, China
# Email: [email protected]
Abstract
With respect to the gap on the study of users intention of re-visiting the e-government websites in the most of previous
researches which put emphasis on the aspects of convenience, authenticity and aesthetics, this paper explores the users intention
of re-visiting the e-government website by means of the sample analysis of the website of Industrial Development Bureau in
Ministry of Economic (MOE) in Taiwan. Research findings of this study are: 1) on the construct of functional service quality,
users agree that they can get authentic and sufficient project related information about law and policy of government from the
website; 2) on the construct of operational system quality, users hope that they can access the MOE website successfully at
anytime, anywhere, and never encounter the situation that the website is unavailable for any reason; 3) overall, the users feel that
the MOE website is usefulness and easy to use; 4) users have high intention of re-visiting the website of MOE when they need
project information of government.
Keywords: Electronic Government; Website Users Satisfaction; Intention of Re-visiting; Information Quality
1 2 1
1. 24205
2. 33306
(1)
(2)
(3)
(4)
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Davis[1]
1
1.1
1997
10
70.8%[2]
3
4
4,231 1,252
227
1.2
2005
(1) (2) (3)
(4) (5) (6)
Davis[1]
(beliefs)(attitudes)(intentions)
[1]
[3]
DeLone and McLean[4]
Zhang and Dran[5]
[6]
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[7]
Lin and Lu[8](information quality)(response time)
(system accessibility)[9]
(factors)
[10]
[11]
1.3
Davis [12](Motivational Model)
(extrinsic)(intrinsic)
[13][14]
(e-commerce website)
[15]
[16]
Atkinson Kydd [17](perceived usefulness)
(ease of use) Atkinson Kydd
[15]
[18,19]
(self-efficacy)(instrumentality)[20](efficacy)
[21]
2
1
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1
H1
H2
H3
H4
H5
H6
H7
2012/4/01 2012/4/30 60
5 300
259 (Likert Scale)
SPSS 12.0 for Windows
Cronbachs
3
3.1
57.14%30~40 42.85%
96.13% 24.71%
23.55 %
H4
H5 H2
H6
H7
H3
H1
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1
1
ISQ1.
4.02 0.819
ISQ2 3.52 0.993
ISQ3. 4.17 0.764
ISQ4. 4.05 0.766
ISQ5. 4.05 0.788
ISQ6. 3.87 0.834
ISQ7. 3.92 0.789
2
2
CSQ1.
4.01 0.923
CSQ2.
4.13 0.900
CSQ3.
4.04 0.864
CSQ4. 4.05 0.836
CSQ5. 3.97 0.860
CSQ6. 3.97 0.849
CSQ7. 3.87 0.920
CSQ8. 3.95 0.892
3
3
PEU1. 3.79 0.888
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3
PEU2. 4.04 0.809
PEU3. 3.92 0.781
PEU4. 3.95 0.838
PEU5. 3.88 0.849
PEU6. 4.04 0.813
4
4
PU1. 4.11 0.787
PU2. 4.04 0.818
PU3 4.05 0.868
PU4 4.09 0.787
PU5. 4.15 0.803
PU6. 4.16 0.790
5
5
BIU1. 4.00 0.828
BIU2. 4.04 0.774
BIU3. 4.04 0.784
BIU4. 4.12 0.823
BIU5. 4.11 0.838
3.2
(Principal Components Analysis)
(Orthogonal Rotation)(Varimax)
Cronbachs 7
57.556%KMO 0.854P-value 0.000 6
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6
0.853
0.829
0.828
0.769
0.765
0.709
0.500
4.029
57.556
57.556
KMO=0.854 Bartletts Test of Sphericity =906.996 Sig=0.000
8
73.434%KMO 0.867P-value 0.000 7
7
0.834 -0.042
0.827 -0.297
0.808 0.040
0.805 -0.408
0.741 -0.364
0.837 0.117
0.720 0.516
0.638 0.592
4.854 1.021
60.677 12.757
60.677 73.434
KMO=0.867 Bartletts Test of Sphericity=1349.702 Sig=0.000
6 77.13%KMO
0.916P-value 0.000 8
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8
0.913
0.854
0.865
0.895
0.896
0.872
4.628
77.130
77.130
KMO=0.916 Bartletts Test of Sphericity=1338.259 Sig=0.000
6 77.918%KMO
0.896P-value 0.000 9
9
0.913
0.896
0.895
0.872
0.865
0.854
4.675
77.918
77.918
KMO=0.896 Bartletts Test of Sphericity=1384.911 Sig=0.000
5 57.556%KMO
0.854P-value 0.000 10
10
0.896
0.895
0.872
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10
0.865
0.854
4.628
77.130
77.130
KMO=0.916 Bartletts Test of Sphericity=1338.259 Sig=0.000
Cronbach's 11Cronbach's
0.6
11
Cronbach`s
ISQ1ISQ7ISQ5ISQ6ISQ3
ISQ4ISQ2 7 0.863
CSQ5CSQ3CSQ4CSQ2CSQ1
CSQ6CSQ8CSQ7 8 0.906
PEU6PEU3PEU4PEU5PEU2PEU1 6 0.935
PU6.PU2PU5PU1PU4PU3 6 0.943
BIU2BIU5BIU1BIU4BIU3 5 0.936
3.3
12 2 H1
0.192(0.853*0.247*0.913) 0.187(0.829*0.247*0.913)
H2
0.234(0.853*0.301*0.913)
0.228(0.829*0.301*0.913)
12
t p
H1
0.247 1.162 0.000**
H2
0.301 5.682 0.000**
H3
0.798 17.518 0.000**
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12
t p
H4
0.701 7.001 0.000**
H5
0.683 2.897 0.000**
H6
0.752 9.916 0.000**
H7
0.794 8.951 0.000**
H3
0.608(0.834*0.798*0.913) 0.603(0.827*0.798*0.913)H4
0.534(0.834*0.701*0.913) 0.529(0.827*0.701*0.913)H5
0.569(0.913*0.683*0.913) 0.559(0.896*0.683*0.913)H6
0.614(0.913*0.752*0.895) 0.575(0.854*0.752*0.895)H7
0.649(0.913*0.794*0.895) 0.637(0.896*0.794*0.895)
2
4
(1)
(2)
(3)
0.701*
0.683* 0.301*
0.752*
0.794*
0.798*
0.247*
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(4)
[22]
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