A survey on customer Service of FSBL, Jubilee Road Branch, Chittagong

A survey on customer Service of FSIBL, Jubilee Road Branch, Chittagong.

QUESTIONNAIRE Name:

Occupation:

1. What kind of account do you have in this bank?

Ans:2. What is the duration of the account?

Ans:3. Why did you choose this bank?

Ans:

4. Are you satisfied with the Service of this bank?

Ans: a) Yes b) No

5. Are the officers of this bank cooperative to you?

Ans: a) Yes b) No

6. What is the lacking of this bank?

Ans:

7. Do you think all the officers are skilled enough?

Ans: a) Yes b) No

8. Do you think the bank can survive with good commend & control over customer?

Ans: a) Yes b) No

9. In your sense, which bank is the better?

Ans: a) Islamic Bank b) Conventional Bank

10. Have you face any problem to deal your account in this bank?

Ans: a) Yes b) No

11. Would you like to give any suggestion to improve the service of this bank?

Ans: