pes customer survey 2012
TRANSCRIPT
![Page 1: PES Customer Survey 2012](https://reader030.vdocuments.net/reader030/viewer/2022032513/55d2b911bb61eb640c8b4580/html5/thumbnails/1.jpg)
PES Customer Survey 2012
![Page 2: PES Customer Survey 2012](https://reader030.vdocuments.net/reader030/viewer/2022032513/55d2b911bb61eb640c8b4580/html5/thumbnails/2.jpg)
Which of PES’ services do you currently use?
![Page 3: PES Customer Survey 2012](https://reader030.vdocuments.net/reader030/viewer/2022032513/55d2b911bb61eb640c8b4580/html5/thumbnails/3.jpg)
Why did you choose PES?
![Page 4: PES Customer Survey 2012](https://reader030.vdocuments.net/reader030/viewer/2022032513/55d2b911bb61eb640c8b4580/html5/thumbnails/4.jpg)
What is the single, strongest benefit of working with PES?
![Page 5: PES Customer Survey 2012](https://reader030.vdocuments.net/reader030/viewer/2022032513/55d2b911bb61eb640c8b4580/html5/thumbnails/5.jpg)
Which words do you associate with PES?
![Page 6: PES Customer Survey 2012](https://reader030.vdocuments.net/reader030/viewer/2022032513/55d2b911bb61eb640c8b4580/html5/thumbnails/6.jpg)
And your top 3?
![Page 7: PES Customer Survey 2012](https://reader030.vdocuments.net/reader030/viewer/2022032513/55d2b911bb61eb640c8b4580/html5/thumbnails/7.jpg)
How likely would you be to recommend PES?
![Page 8: PES Customer Survey 2012](https://reader030.vdocuments.net/reader030/viewer/2022032513/55d2b911bb61eb640c8b4580/html5/thumbnails/8.jpg)
What can PES do to exceed your expectations?• “Nothing at present”• “No they are pretty good”• “Continue with regular contact in respect of your areas of expertise”• “Better communication in relation to information required to prevent
confusion and ultimately errors. Be specific”• “Currently far exceeds”• “PES already meet and exceed our expectations. Although currently we work
with PES on a relatively narrow range of projects they have performed excellently and I hope to widen the scope of projects we engage them on.”
• “Keeping us up to date on changes”• “We have found PES have exceeded our expectations on all interactions and
projects to date. Please keep the prices down, be as responsive as ever and continue to offer expert advice and you will continue to exceed our expectations.”
![Page 9: PES Customer Survey 2012](https://reader030.vdocuments.net/reader030/viewer/2022032513/55d2b911bb61eb640c8b4580/html5/thumbnails/9.jpg)
What employee benefits do you currently offer?
![Page 10: PES Customer Survey 2012](https://reader030.vdocuments.net/reader030/viewer/2022032513/55d2b911bb61eb640c8b4580/html5/thumbnails/10.jpg)
Do you offer an online employee benefit solution?
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Which services are you aware that PES offers?
![Page 12: PES Customer Survey 2012](https://reader030.vdocuments.net/reader030/viewer/2022032513/55d2b911bb61eb640c8b4580/html5/thumbnails/12.jpg)
What would you like to read in an email newsletter?
![Page 13: PES Customer Survey 2012](https://reader030.vdocuments.net/reader030/viewer/2022032513/55d2b911bb61eb640c8b4580/html5/thumbnails/13.jpg)
Which channels do you use for business?
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Which publications do you read?
![Page 15: PES Customer Survey 2012](https://reader030.vdocuments.net/reader030/viewer/2022032513/55d2b911bb61eb640c8b4580/html5/thumbnails/15.jpg)
How do you prefer to consume information?
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Would you be happy to give PES a testimonial?
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PES Customer Survey 2012