a ux journey from documentation to… documentation
TRANSCRIPT
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evolution of a technical communicator
a ux journey from documentation...
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about
me – challenge your minds
sap – I work there
you – it is up to you
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journey
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english language school – geo milev, ruse
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fast rewind… a ‘couple’ of years
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preparatory ‘b’
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translator did I become
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image source: https://raykliu.files.wordpress.com/2011/11/shepherd-sheep-10.jpg
преводач
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image source: http://www.kansas.com/incoming/ngioa7/picture861124/ALTERNATES/FREE_960/110710cattledrive
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I could have built a career as a ‘transferer’
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sociology archaeology ethnography geography anthropology history
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cognitive science
technical writing
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“documentation looks like this”
image source: http://www.ebay.com/itm/Users-Guide-to-Microsoft-Windows-3-1-Manual-Only-/161506511415?pt=LH_DefaultDomain_0&hash=item259a89ca37
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writing documentation
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pe2 felt like this
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then I read a book
http://www.jnd.org/books/things-that-make-us-smart-defending-human-attributes-in-the-age-of-the-machine.html
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“why does the ui work this way?”
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ui suggestions
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usability testing was a natural extension
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suggestions were not enough – design was needed
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it is all user experience now
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sap
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product experience officer – sap hana cloud platform
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usability, guidelines, reviews, ux, training, awareness
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the hcp docu team’s job
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ui texts – especially in non-graphical interfaces
APPROVED
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messages
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msn health & fitness
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+ content of course
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contextual
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marketing
legal
NO
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analysis of use
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the docu team does ux stuff every day
work with users: tests, interviews, co-design
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an hcp docu storyrestructuring – info architecture anew
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analytics + user tests + interviews> users get lost
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card sort
users involved
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similarity
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first draft
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test it
users involved
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update it
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test again
users involved
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fine tune it
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result > users get lost less often
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take this home, please
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the job is not to provide content
as info developers or techwriters we help users to: solve problems prevent errors increase productivity make sense get things done
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you are in the ux business
you must know what your most important users need and want
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user experience is an umbrella…
image source: https://s-media-cache-ak0.pinimg.com/736x/4e/41/ab/4e41abac5fe9c88d2e4d672b5d2e8869.jpg
documentation
documentation is under it
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user experience is an umbrella…
image source: https://s-media-cache-ak0.pinimg.com/736x/4e/41/ab/4e41abac5fe9c88d2e4d672b5d2e8869.jpg
documen tation
documentation is a spike in it
documen tation
interface
security
support
reliability
performance
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users are out there waiting for you
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this could be your story… you can do it too
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evolution of a technical communicator
… to documentation
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Dimiter Simov@dsimov
about.me/dsimov