abacus lecture

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Customized Class 2008

John B. Lacson Foundation Maritme Univ. 07 October, 2008 / Customer Support & Training

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Our Vision

• We at Abacus will be the Number One facilitator for the travel and leisure industry.

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Our MissionWe must:

• Grow our business aggressively

• Market & deliver world-class solutions and services that enable our customers so as to exceed their expectations.

• Create unmatched value for our employees, customer, shareholders, business partners and communities with which we work.

• Lead industry transformation

• Leverage our presence in all Asia-Pacific markets to create sustainable competitive advantage.

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Our Values:

• Integrity

• Competence

• Teamwork

• Passion for Excellence

• Entrepreneurship

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Industry Partners

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Widest Coverage

Korea

VietnamPhilippines

India

MalaysiaSingapore

Indonesia

Brunei

TaiwanHong Kong

China

Sri Lanka

Pakistan

CambodiaThailand

Nepal

Bangladesh

Laos

Over 15,000 Travel Agency locations in 25 markets

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Robert Bailey - President and CEO

Abacus International Private Limited (AIPL)

Robert Bailey - President and CEO

Abacus International Private Limited (AIPL)

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Locations:

Makati

Cebu

Clark,

Pampanga

Davao

ABACUS Phils.ABACUS Phils.

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2008 ADSP TABLE OF ORGANIZATION

ADSP BOARD

CEB/DVO Sub NMCSupervisor

Executive Committee

Executive Secretary

President

Finance & AdminManager

General Manager

Business SolutionsManager

Sr Sales ExecSales Executive

Cust Support ExecTech Supp EngrJr System Spclst

AccountantAccounts Analyst

FAD Asst

Sr ProgrammerProgrammer

Sr System SpclstSys Supp Spclst

Jr. Buss Solutions Engr

Marketing Manager

Tech Supp & OpnsManager

Cust Supp & TrngManager

Airline & AgencySales Manager

Sales Supervisor

Sr Mktg ExecMarketing Exec

Jr Mktg Exec

Sr Sales ExecutiveSales ExecutiveSales Assistant

Tech Supp Supvr

Cust SuppAssistant Manager

Sr Cust Supp ExecCust Supp ExecCust Supp Asst

Sr Tech Supp OfrTech Supp Engr

Jr Tech Supp EngrTech Supp asst

Training SpclstSys Spclst Supvr

Annex “H”

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Demetrio Silverio - President

Abacus Distribution System Phils.

Demetrio Silverio - President


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Kirby Hartigan-Go - General Manager


Kirby Hartigan-Go - General Manager


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CRS and GDS

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CRS is an interactive electronic system linking individual travel agencies to a central, airline-owned computer.GDS provides access to airlines, hotel and car vendors, cruises, rail inventory and data, flight schedules, fares and ticketing and other travel information.

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ACCESS

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Abacus Whiz

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Abacus Space

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CONTENT

No t

ext

beyond t

his

lin

e

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Abacus Whiz 4.5

Create PNR Mask

Availability Mask

Terminal address

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Features

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Features

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Features

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Features

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Features

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Let’s Get Started

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Basic Reservation Work Flow

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Passcode

Step 1 Step 2

SI8895 (Enter)

SO (Sine-Out)

SI8895 (Enter)

SO (Sine-Out)

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Keyboard

Special keys

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Keyboard

Special keys

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Keyboard

Special keys

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Keyboard

Special keys

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Encode

Encode

City name W/–CCKUCHING

Airline name W/–ALTHAI AIRWAYS

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Decode

Decode

City code W/*GOI

Aircraft Equipment W/EQ*747

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Decode

Decode

Airline code W/*NH

Airline numeric code W/*16Ø

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PNR

MANDATORY FIELDS

5 Mandatory Fields must be completed before End Transaction. It can be done in any order.

P PHONE (N*§NM1/JM or press F1)

R RECEIVED FROM (6PATTY)I ITINERARY (Ø2Y1)N NAME (–ESCUDERO/FRANCIS

MR)T TICKET OPTION (7TAW11JUL/)

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Availability Display

108DECMNLHKG108DECMNLHKG

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Availability Display

108AUGMNLBKK¥SQ108AUGMNLBKK¥SQ

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Continuation Entries

General Avail Direct Access Avail

More flights 1* 1*

Next day flight 1¥1 1¥1

Previous day 1–1 1–1

Alternate date 105JUL 105JUL

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Selling Command

ConfirmØ1M2 Line number from the General or

Direct Access Booking class Number of passenger who will occupy

seat Function identifier to book

WaitlistØ2Y13LL

Add if the required booking code is fully booked

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Selling Response:

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Itinerary ModificationCancel Segment

X1

X2–3 or X4/9

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Name Field & Other Mandatory Fields

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Name Field

Adult Passenger: –PARKER/PETER MR

Child Passenger: –PANGILINAN/MIEL MIST*CØ3

Infant Passenger: –/CRUISE/SURI MIST*18

Passenger Title:

MR - Male AdultMS - Female AdultMSTR - Male Child or InfantMIST - Female Child or Infant

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Name Field

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Ticketing Field

TAW Field: 7TAW22AUG/

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Phone FieldPhone Field: 98125628-A/ABACUS TRAVEL/JM

(F1 = N*¤§NM1/)

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Receive Field

Receive From Field: 6<agent name> e.g. 6MANU

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End TransactionTo Save the PNR: ER - system will return an Abacus

record locator

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Ignore & RetrieveTo Update or Refresh the PNR: IR

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PNR Creation Quick Guide

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Step 1: Availability 113MARMNLTPEBRStep 2: Sell Seats Ø2L14

Step 3: Add Names –BAS/TRICIA MS

Step 4: Assign Option 7TAW11JAN/

Step 5: Add Phone 98125628-A/ABACUS TRAVEL/JM

or Press F1Step 6: Receive PNR 6CHICO

Step 7: End PNR ER

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PNR Retrieval

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PNR RetrievalBy Last Name

*–AQUINO*<line number> - to select a name if there’s

a similar list

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PNR RetrievalBy Abacus Record: *KAGXUY

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Secondary Retrieval

By Airline Record Locator: QPR/*BZS6AFAA/AI/AZ/BI/BR/CI/CX/GA/GF/IC/KA/MH/MI/OZ/PK/PR/SQ/9W

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PNR Endorsement

Wholesale Ticketing5WT-PCC/ON - To activate5WT-PCC/OFF - To deactivate

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Claim-It PNR• Ability of the airlines to release ownership of airline created

PNR to the agents– No need to call for modifications– No need to create passive segments for ticketing

• To view the latest participants type Y/CLM

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Claim-It PNRFor retrieval entry type Y/CLM/QNW

QNW - Triple airline character code

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Group Product

• Group Request - MH

• Group Claim - BA, BI, CO, GF, LH, MI, NW, SQ

• Group Push - PR, MH

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OSI/SSR/Virtually There

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Other Services Information (OSI)• Any information that need to be advised to the airline.• Does not require any reply

3OSI SQ CTCH MNL 7112433 (to advise home contact)

3OSI CX CTCB MNL 8887788 UNILEVER PHILS/MONETTE(to advise the business contact)

3OSI PR CTCA HKG Holiday Inn Hotel (to advise hotel contact abroad)

3OSI YY CTCM 639178220488/PAX (to advise mobile contact)

Do not use * . ( ) symbols.

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Other Services Information (OSI)

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Special Service Request (SSR)

• Request on behalf on the client (meal or generic seat request)

• Applicable to all live with confirmed segments only• Requires an action from the airline

To check meal codesDU*/MLS

To check special mealsDU*/SPM

To request3VGML–1.13NSSW–2.1,4.13SPML1/NO PORK–3.1

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Special Service Request (SSR)

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Virtually There

• An internet base facility to view the passenger’s booking.

• To input the e-mail address

Step1: PE¥[email protected]¥TO/DEAStep2: 6LISAStep3: EMR

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Virtually There

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E-mail PNR

• PE¥[email protected]¥FR/MANU - override default e-mail add

• PE¥[email protected]¥CC/ROBERT - carbon copied

• PE¥[email protected]¥BC/AMIE - blind copied

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E-mail PNR

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E-mail PNR

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E-mail PNR

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Abacus Virtually There - Weather Forecast

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Abacus Virtually There - Flight Tracker

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Abacus Virtually There - Flight Tracker

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E-mail PNR

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Paper Ticket Image

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E-mail PNR

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Abacus Virtually There

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Miscellaneous

• Time Display:

T*ORD

TET1800FCO/MNL

TETLHR/MNL

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Miscellaneous

• Weather Info: WEA/WV*BNEWEA/WX*SFO

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Miscellaneous

• 10 Closest Airport: W/-CYMILAN,IT

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Direct Reference System

• Y/MKT/PH1 - Local DRS

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Fares and Pricing

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Fare Quote (FQ)FQMNLSFO10OCT-PR

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RD1

Rule Display (RD)

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PNR Pricing

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Step 1 - Retrieve the PNR *JRBBCN - by Abacus record

locator *-CONTY - by last name

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Fares and Pricing

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Step 2 - Autoprice the PNR

WPABR or WPABR¥MUSD

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Other Services

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Philippine Airlines and Other Domestic Carriers

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DOMESTIC BOOKING and TICKETING FACILITY

The ONLY CRS that allows you to make reservations and issue domestic

tickets of Philippine Airlines.

Aside from PR, you can also book domestic flights of Air Philippines and

Asian Spirit & South East Asian Airline

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Low Cost Carriers

JETSTAR ASIA AIRWAYS (3K)

JETSTAR AIRWAYS (JQ)

VALUAIR LTD (VF)

AIR ASIA (AK)

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Access Rail

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Access Rail

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Whiz Hotel Rental

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Whiz Car Rental

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Travel Secure

AIG Philam (PL)

ASSIST Card (GA)

BLUE CROSS (PZ)

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FareX Online Fare Sheet

http://www.abacusfarex.com

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Accounting System

Smart Back-Office Solution (SBOSS)

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Client Base

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Sample Abacus PNR

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Training & Support

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Training

• Abacus Basic Reservation (ABR) I & II• Abacus Automated Ticketing (AAT)• Abacus Non-Air Course (ANC)• PR TAT (Domestic Ticketing Class)• Abacus For Tourism Students (AFTS)• Agent Self-paced SystEms Training (ASSET)• Daily Abacus Class (DAB)• Night Abacus Class (NAB)

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Support

HELPDESK – MNL - 02-812-5628 - [email protected]

– CEB - 032-2335762-63 - [email protected]

– DVO - 082-2214860

ADMIN - 02-848-3890 - 93 (MNL)– Training - [email protected]– Sales - [email protected]

www.abacus.com.ph

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Thank You

abacus lecture

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