1. Business Development Consultancy 1. About BETA 2. What we can do 3. Consultancy Services 4. Business English Research 5. Business English Services 6. The Team 7. Contact

2. About BETA: BETA Business Development Consultancy is: Barry McCarthy Mark Wrice Warren Hammond BETA Skills mean better business BETA focuses on empowering the Vietnamese business community to: Develop and improve essential Business Skills Develop and improve personal skills that support the job function Develop an overall focus on the correct use of the English language in business. BETA is an innovative and progressive consultancy service provided by expatriate Australians who reside in Saigon. We take pride in connecting and working with the Vietnamese business community. 3. What We Can Do 3 Develop modular training strategies to maintain and improve long term business outcomes and profitability Develop and document systems and procedures to ensure consistency and achievement of set standards Monitor and assess the project from start to finish Tie in the process with Business English Analysis and training 4. Consultancy Services 4 In-house consultation and assessment Conduct research and analysis of all aspects of a business Provision of Reports on outcomes and recommendations Facilitation of training programs Delivery of training programs in-house or through public courses Delivery and assessment of Certificate programs Training Program, Resources and Material development Training programs or short courses including manuals, leaders guides, workbooks, Power point presentations and assessments Development of Company Operations and Procedures Manuals Development of Company Training and Development Programs and Manuals 5. General Soft Skill Workshops Communication Strategies Team Building Train the trainer Negotiation Workshop facilitator Anger management Business etiquette Coaching and mentoring Effective supervisor Health and safety Human resource management Managing change Public speaking Managing stress Sales fundamentals Time management Administrative support Leadership Creative problem solving Effective conflict resolution Managing stress Motivating your employees Personal productivity Proposal writing Team proposal writing The inspiring presenter 6. 2-3 Day Workshops Basic Communication Skills 2 days Advanced Communication Skills 3 days Body Language Workshop 2 days Sales and Service Workshop 3 days Retail Introduction Workshop 2 days 7. Certificate Programs Both Short Courses and Full Programs can be tailored to suit your needs and business 7 Certificate IV in Franchising Certificate IV in Frontline Management Certificate II in Retail (Staff) Certificate III in Retail (Supervisor) Certificate IV in Retail Management 8. Consultancy Services In-house consultation and assessment Conduct research and analysis of all aspects of a Service based company including the following: Visual Manifestation (Image) Analysis In-house assessment Customer Service In-house assessment / mystery customer Selling Mystery customer Stock Analysis In-house assessment / reports analysis Security / Risk Analysis In-house assessment Profitability In-house assessment / reports analysis Staff skills assessment In-house and self assessment Business English Analysis In-house assessment Provide reports of outcomes and recommendations 8 9. Benefits Improved Sales and Profit Increased market share Increased brand loyalty Better team work and group cooperation Increased motivation and communication 9 10. Business English Research We have analysed Profiles, C.Vs, Office Documents, Emails, Retail Signage, Menus, Policies and Procedures, Health and Safety notifications, marketing and advertising media and in many instances we identified incorrect use of the English language. We also identified issues with the spoken language when addressing English speaking customers on the phone and face to face. Our research also included LinkedIn Profiles, Employment agencies, Facebook, Advertisements, company press releases, direct phone contact and signage across Hospitality, Travel, Retail, Banking, Real Estate, Restaurant and other service industries. 11. Findings By and large the level of written communication is good although many errors still occur in the translation process leading to customer/client confusion and poor image. 12. Findings We have also identified a real need for fine tuning speaking and listening through the use of business discussion groups. Sports & Lifestyle products; Real-Estates, Bussiness Analyst 13. Services for Companies Internal Written Documentation analysis and editing such as: Operations Manuals, notifications, training External Written Documentation analysis and editing such as: Marketing, advertising, signage, press releases Development and facilitation of English training and forums for Business Body Language Workshops 14. Services for Individuals Profile analysis CV analysis Business English forums 15. The Team: Barry McCarthy Barry McCarthy worked in the Retail Industry from 1971 through to 2013. He commenced as a Junior Sales Assistant working his way up to Retail and or Area Manager for some of Australias leading corporate retailers. From 2002 until 2013 he was the Aust/N.Z National Loss Prevention Coordinator for Australias Electrical Retailer The Good Guys conducting loss prevention/security & OH&S training for the companies 3500 staff. In February 2013 he obtained his Diploma of Security and Risk Management-Australia. June 2009 Barry obtained his Australian TESOL Certification with facilitator A.T.A December 2013 Barry moved to Vietnam and resides with his family in HCMC. January 2014 Barry completed a TESOL refresher course at A.T.A H.C.M.C. February 2014 until present Barry also conducts private English lessons Barry has been accepted into I.L.A Vietnam for a 12 month teaching assignment (if taken will commence June) Business Development Advisor for local Vietnamese Restaurants which includes signing off on English Menus, placement of services, store signage, customer service. 16. The Team: Mark Wrice Since moving to Vietnam in 2011 his projects have included: General Customer Service Workshops Staff Skills Assessments for Hnam mobile phone chain ESL/IELTS Programs for New York School including commencing an English Club ESL Programs for students Year 5, 6, 7, 8, 9, 10, 11 and 12 TOEIC and ESL Programs for UC Chau Language Centre Starter programs for Niem Tin Viet School Retail Program Development for SMA: o Customer Service / Selling / Communications (Advanced and basic) Mark Wrice worked in the retail industry from 1975 from a junior sales assistant through to management and into training in 1989. He has authored 2 books on retailing and retail management. As owner and Director of MLW Training his clients included some of Australias largest organisations such as Shell, Toyota, News Limited, ACP, Newsagents Federation, St George and CBA banks 17. The Team: Warren Hammond Warren Hammond has a major customer focus background and has worked in various positions doing so, including; banking, real estate, alcohol distribution, clothing retail and sales. He has previously worked at ANZ Mortgages (Melbourne), both as management and staff for 3 years. Leaving ANZ and moving to Vietnam in 2008, he has gained a wealth of teaching and training experience since then. His teaching and training expertise include: Experienced TESOL Trainer at ATA 6-years teaching experience in Vietnam spread over a range of language centres, primary schools and high schools throughout HCMC. A full-range of university and corporate classes from beginner to advanced levels, including IELTS preparation and general ESL for children, teenagers and adults. Catered training packages and course syllabuses. Knowledgeable body language and soft skills trainer. Reputable teaching style being, fun, active and interesting with an international neutral accent. 18. Contact Mobile: Barry McCarthy: +(84)938019351 Mark Wrice: +(84)1264901905 Warren Hammond +(84)907852467 Email: betabetavn@gmail.com Linked In: Barry McCarthy Mark Wrice Warren Hammond Address: L14-08B, Vincom Tower, Le Thanh Ton St, District 1, HCMC BETA is a subsidiary of the Dragon Group