about star rated happy toilets… - restroom association · first 5-star rated coffeeshop toilet...
TRANSCRIPT
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Let’s talk about Star‐rated Happy Toilets…
An initiative by Restroom Association (Singapore) Supported by
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Survey 2010 Results
132 respondents took online survey• Not visiting the premises due to dirty toilets: 78%
Dirtiest toilets found• Coffeeshops: 29.2% • Bus Interchanges/ Terminals: 17.9%• Market and food centres: 14.5% • Food courts: 8.7%• Parks: 8.4% • MRT Stations: 7.6% • Shopping centres: 2.9%
Toilets should be graded: 89%
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Launched of Happy Toilet Programme in July 2003 by Mr Lim Swee Say
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Happy Toilet Programme – Criteria
• Cleanliness• Maintenance• Effectiveness• Satisfaction• Design• Bonus
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• Facilities in working condition
• Provision of basic amenities i.e. hand soap, toilet paper, etc
• Free from odour & litter
• Reasonably dry floor and working facilities
• Customer Satisfaction
• 3 Star Standard
• Special delights
• User ‐friendly facilities
• 4 Star Standard
• Eco‐friendly facilities
Good and Clean Restrooms
60 – 79 points
Excellent Restrooms
80 – 89 points
Premium Restrooms
90 – 105 points
Happy Toilet Programme – Star Rating
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• Ledge for placing belongings
• Décor, music
• Educational posters
• Wash basins, urinals & WCs for children
• Toilet seat sanitizer
Special delights User‐friendly Eco‐friendly
• Equipment room for trained cleaner’s
• Fully functional handicapped toilet for the disabled, easy access with ramps
• Installation of water‐saving devices for taps
• Modesty board for urinals
• Doorless entrance and positioning of mirrors not reflecting urinals i.e. prevent privacy
• Waterless urinals
• Waiting area • Diaper changing station • Natural/sensor lighting
Happy Toilet Programme – Star Rating
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3‐Star
Basic Amenities, e.g. hand soap and toilet paper
Dry
No Litter
No odour
Working Facilities
CRITERIA: 3-Star standard, Score: 60 – 79 points
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CRITERIA: 3-Star standard, Special delights, User-friendly facilities Score: 80 – 89 points
4‐Star
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5‐Star
CRITERIA: 4-Star standard, Eco-friendly facilities, Score: 90 – 105 points
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Dawson Place_5 Stars
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Happy Toilet Programme – Statistics
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Benefits
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Benefits: Positive Branding
Toilet at project site was conferred the 5 Star Happy Toilet from the Restroom Association (Singapore)
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Benefits: Positive Branding
Ang Mo Kio-Yio Chu Kang Town Council to raise standards of public toiletsChannel NewsAsia
4 July 2009
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15 individuals, organisations to receive LOO AwardsChannel NewsAsia19 November 2009
Benefits: LOO (Let’s Observe Ourselves) Awards
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Benefits: LOO (Let’s Observe Ourselves) Awards
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First 5-star rated coffeeshop toilet bags LOO AwardChannel 5
3 December 2010
Benefits: LOO (Let’s Observe Ourselves) Awards
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Launch of LOO (Let’s Observe Ourselves) @ HeartlandsChannel 5
16 December 2010
Benefits: LOO @ Heartlands
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Lianhe Wanbao17 June 2009
Benefits: LOO Map
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Happy Toilet Programme standards are higher than Singapore’s OK standards
Benefits: Higher standards than Singapore’s OK
Channel 87 June 2009
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The Straits Times20 November 2008
Eco-Assessors are mostly housewives and retirees
Benefits: Job opportunities for Eco‐Assessors
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Lianhe Zaobao18 May 2009
16-year-old girl is the Volunteer Eco-Assessor
Benefits: Volunteer Eco‐Assessor training
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Costing
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Costing
Less than 20 toilets•Each cubicle: $16•General Area (hand wash area and 2 urinals): $45•Each toilet with more than 2 urinals: $16•Handicapped toilet: $20•Each certificate: $10
20 to 39 toilets$100 per toilet
40 toilets & above$80 per toilet
3-year participation$60/$80/$100 per toiletper year
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Costing
Small Male & Female Toilets
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Costing
Less than 20 toilets•Each cubicle: $16•General Area (hand wash area and 2 urinals): $45•Each toilet with more than 2 urinals: $16•Handicapped toilet: $20•Each certificate: $10
20 to 39 toilets$100 per toilet
40 toilets & above$80 per toilet
3-year participation$60/$80/$100 per toiletper year
1 11
1
$32$45
$10
$87
Typical Coffeeshop
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Costing
Big Male & Female Toilets
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Costing
Less than 20 toilets•Each cubicle: $16•General Area (hand wash area and 2 urinals): $45•Each toilet with more than 2 urinals: $16•Handicapped toilet: $20•Each certificate: $10
20 to 39 toilets$100 per toilet
40 toilets & above$80 per toilet
3-year participation$60/$80/$100 per toiletper year
3 61
1
$144$90
$10
$280
Shopping Centre
1
1 $16
1 $20
- $200 for 1 male & 1 female- $160 for 1 male & 1 female
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Costing
Less than 20 toilets•Each cubicle: $16•General Area (hand wash area and 2 urinals): $45•Each toilet with more than 2 urinals: $16•Handicapped toilet: $20•Each certificate: $10
20 to 39 toilets$100 per toilet
40 toilets & above$80 per toilet
3-year participation$60/$80/$100 per toiletper year
3 61
1
$144$90
$10
$280
Shopping Centre
1
1 $16
1 $20
$120$160$200$60 each$80 each$100 each
40 & above20 ‐ 39< 203‐Year Participation
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Workflow
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1.Self-assessment Checklist
2.Application
3.Audit (within 5 working days)
4.Award (within 1 month)
5.Mystery Audit
*Certificate validity: One year*Certificate removal: After second mystery audit failure
Workflow
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