About usFolksam and the Multilingual Customer Service.

Mikael Petersson

Folksam – that’s us!

• Folksam is a mutual insurance company

• Our customers are also our owners

• Our profit doesn’t go to share-holders, it stays within the company and benefits us all

We insure

every other person

every other home

every fifthcar

Folksam wants to make a differenceOur choices in life make a difference.Therefore Folksam wants to make adifference.

• We want to change things to the better, that’s why we do things that other insurers don’t

• We devote time, money and energy to things that we and our customers think are important.

• We do all this to live up to our vision: To work for a long-term sustainable society in which the individual feels secure.

More than insuranceAs a customer at Folksam you will getmore than insurance and savings.• We contribute to long-term sustainable

social development through research, information, debate and practical initiatives

• We work actively to protect the environment

• We strive to reduce road traffic accidents through knowledge and a variety of preventive measures

• We take a social responsibility in asset management

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Who am I, Mikael Petersson

The underlying idea !!

• New pensionsystem year 2000

• Complicated for everyone • More complicated for immigrants

• Recruited 15 immigrants

• Informed immigrants about…..

• Huge succes… !!!!

• …established the multilingual customer service

• Nationwide opening 2002

Zadzwoń do Folksamu i rozmawiaj we własnym języku

Rufen Sie Folksam an und Sie werden den Service auf Ihrer Sprache bekommen

The multilingual Servicecenter

Pozovite Folksam i razgovarajte na Vašem maternjem jeziku

Call Folksam and speak your own language

Pozovite Folksam i razgovarajte na Vašem

maternjem jeziku

ودری   ) ( Folksamبه  پشتو خود زبان به و کنيد تلفوننمائيد Когда Вы звоните нам вصحبت

Folksam, мы говорим с Вами по-русски

Soo wac Folksam oo ku hadal

luqadaada hooyo

Llame a Folksam y hable

en su propio idioma

Folksamı arayınız ve kendi

dilinizde görüşünüz Ring till Folksam och prata på ditt eget språk

وتكلم فولكسام بشركة إتصلالعربية باللغة

Working together with muslim federations

SMRThe Swedish Muslim

Council

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Takaful and mutuality“To Muslims in Sweden!Insure your need of security”How can a Muslim, living in Sweden, insure his family and his house and still follow the Muslim solidarity thought?The European Council of Fatwa and Research has examined the question. They have approved that Muslims, living in Europe, can purchase their insurance requirements, that are a part of their everyday life, from a cooperative insurance company. In a cooperative companies the profit does not go to a minority but the surplus will be shared by the insured customers. This fair thought is consistent with the Muslim thought about fairness between fellow human beings. “SMR recommends all Muslims to join the Muslim cooperative insurances in Folksam” Yours sincerelyMostafa KharrakiCharimanSwedish Muslim Council (Sveriges Muslimska Råd)”

Some of our partners

Example of cooperation

• News and other radioprograms

• Chilean federation in sweden. Handing out ”the Kondor Prize” of 2007 for integration.

• Homepages of different immigrant organisations

Insurance

• Events

Amanah savings

Folksam launches a new adapted fund for Amanah savings, April 2009

• In collaboration with HSBC

• Amanah fund also in combination with pension saving programs

Inhabitants year 2020: aprox. 10 000 000(today 9 200 000)

Inhabitants born outside of Sweden in 2020*: 2 042 000 (21%)

Today 500 000 Muslims in SwedenYear 2020 - + 500 000

* According to a prognosis from the Swedish Bureau Of Statistics

The market in figures

Immigrants will see Folksam as the obvious alternative

Our Vision

Our Multilingual Service Center, thank you for

listening, and wish you all a pleasant stay in Bahrein

Mikael Petersson

mikael.petersson@folksam.se