‘breaking the...
TRANSCRIPT
‘Breaking THE-ICE’
Dr Craig Thompson
Deputy Chair, THE-ICE Board
February 2018
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Overview
1. Evolution of THE-ICE
2. Our Global Alliances
3. Our Global Strategic Partners
4. Our Organisational Structure
5. Our Points of Difference
a) Accreditation/Recognition of Excellenceb) Benchmarking of Excellence – THE-ICE ISB-SB Surveyc) Promotion of Excellenced) Development of Excellence
6. Our Corporate Social Responsibilities Partners
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2004 -2008:
One of five (5) Australian federal government funded
International Centres of Excellence (ICEs)
Tasked to promote Australian higher education prowess in the
global arena
1. Evolution of THE-ICE
Vision
To be the leading & authoritative source on TH&E education
and training
Core Objective
To foster a global network of leading
quality TH&E institutions
Motto
Accreditation expertise for a global market
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Vision and Objective
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Our Global Members
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Australia and Oceania (11)
Australian School of Management, Australia
Blue Mountains International Hotel Management School – TorrensUniversity Australia, Australia
Charles Darwin University, Australia
Griffith University, Australia
International College of Management, Sydney, Australia
Melbourne Polytechnic, Australia (Observer)
The Hotel School Sydney, Australia
The University of the South Pacific, Fiji
Pacific TAFE, Fiji
William Angliss Institute, Australia
William Blue College of Hospitality Management – Torrens UniversityAustralia, Australia
Europe (17)
César Ritz Colleges Switzerland, Switzerland
Free University of Bozen-Bolzano, Italy
Glion Institute of Higher Education, Switzerland
Haaga-Helia University of Applied Sciences, Finland (Observer)
Hotel Institute Montreux, Switzerland
IHTTI School of Hotel Management, Switzerland
MCI Management Center Innsbruck, Austria
NHTV Breda University of Applied Sciences, the Netherlands (inprogress)
RP Technology, United Kingdom (Business Alliance)
Stenden University of Applied Sciences, Netherlands
Swiss Hotel Management School, Switzerland
Swiss School of Tourism and Hospitality, member of EHL, Switzerland
University of Derby, United Kingdom (in progress)
Saxion University of Applied Sciences, the Netherlands (in progress)
The Hotelschool, The Hague, the Netherlands (in progress)
Zuyd University Maastricht, the Netherlands (in progress) BERJAYA UniversityCollege, Malaysia (Observer)
Asia-Pacific (9)
Dusit Thani College, Thailand
Far Eastern University, the Philippines
INTI International University & Colleges, Malaysia
Lyceum of the Philippines University, the Philippines
Singapore Institute of Technology, Singapore (Observer)
Taylor's University, Malaysia
THEi, Technological & Higher Education Institute of Hong Kong (Observer)
University of Santo Tomas, the Philippines
Mae Fah Luang University, Thailand (in progress)
Middle East & the Sub-Continent (3)
Stenden University Qatar, Qatar
The Emirates Academy of Hospitality Management, Dubai, UAE
Dubai College of Tourism (Observer)
North Americas (1)
STR SHARE Center, USA (Business Alliance)
A global alliance of quality higher education providers specialising in TH&E (tourism, hospitality, events, culinary arts, leisure)
35 members from 17 countries
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A Global Organisation
2. Our Global Alliances
Membership or partnership
Benchmarking research projects
Cooperation and collaboration for mutual growth & benefits
Co-branding for a robust market presence
Ongoing mutual promotion and support
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3. Our Global Strategic Partners
Mutual recognition of respective accreditation schema
Spirit of cooperation and collaboration - MoU
Concurrent accreditation where applicable - MoA
Sharing of resources and expertise
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MoU - Mutual Recognition
MoA – Collaborative Partnership
Joint Assessment Projects
A Focus on Partnership
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4. Our Organisational Structure
THE-ICE Board of Directors
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Deputy Chair:
Craig Thompson(Netherlands)
Chair:
Eva Werner(Austria)
Treasurer:
Paul Whitelaw(Australia)
Perry Hobson(Malaysia)
Ron Hilvert(Philippines)
John Fong(Singapore)
Anthony Mitri(Australia)
John Daly(Switzerland)
Oswin Maurer(Italy)
Sarote Phornprapha
(Thailand)
Company Secretary
Christina Aquino(Philippines)
13Auditor profiles: http://the-ice.org/our-team/the-ice-assessment-panel-auditors/
Chair, Professor Brian KingHong Kong
Australia
Australia
Australia
Australia
Australia
Australia Netherlands
Singapore PhilippinesUnited Kingdom
Austria
Switzerland
Germany
THE-ICE Assessment Panel
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A network of quality institutions specialising in the fields of TH&E
Recognition
Development
Promotion
Benchmarking Be
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THE-ICE Standards of Excellence
pillarsof excellence
THE-ICE Four (4) Pillars
Leveraging the power of collaboration
Much more than a QA agency
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THE-ICE Accreditation Flow Chart
NB: “Pre-accreditation Fast Track” is available for qualified institutions to seek Full-accreditation in the first instance
a) Accreditation/Recognition of Excellence
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1. Status of the Institution2. Governance, Leadership &
Administration3. Vision, Mission, Objectives4. Courses/Programs, Curriculum
& Graduate Outcomes/Attributes
5. Approach to Teaching & Learning
6. Planning, Program Review & Quality Assurance Mechanism
7. Level of Internationalisation
8. Physical Resources and Facilities
9. Student Support Services10. Industry Advisory Board11. Staffing Resources12. Financial Resources13. Membership, Partnership,
Community/Social Responsibility Engagement
14. Areas of Excellence• Essential• Desirable
THE-ICE Standards of Excellence
Membership Categories
i. Observer of THE-ICE
ii. Business Alliance
iii. Associate of THE-ICE
iv. Full Member
2 categories available
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Observer of THE-ICE
Open to appropriately registered, recognised and reputable institutions offering TH&E programmes, interested in international accreditation, however, not quite ready to proceed
Invite to participate in THE-ICE fora and workshops, receive regular eCommunication, eBulletin newsletter, attend THE-ICE annual general meeting, however no voting right
Business Alliance
Open to strategic fit, non-institutional organisations with commitment in QA and the provision of quality services, as well as complement THE-ICE ethos
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Associate of THE-ICE
New incoming institution to THE-ICE network
Meeting THE-ICE Standards of Excellence for Pre-accreditation
Interested to proceed with THE-ICE Full-accreditation at a later stage
Validity
Pre-accreditation Status, valid for three (3) years
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Display and/or include the Associate of THE-ICE Certification across all marketing collaterals
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Associate of THE-ICE Benefits & Entitlement
Receive copies of and profiling in THE-ICE e-Bulletin
Participation in THE-ICE annual International Student Barometer Survey & receive THE-ICE ISBSB™ Upgraded Topline Report
Promotion through THE-ICE website with member specific email
Participation in THE-ICE International Panel of Experts Forum and best practice / benchmarking series
Voting rights at AGM
Assistance in achieving THE-ICE Standards of Excellence and progressing to Full accreditation
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THE-ICE Full Membership
New incoming institution to THE-ICE network, after successful completion of THE-ICE Pre-accreditation Fast Track Interview process, OR
Existing Associate of THE-ICE progressing to Stage II of THE-ICE accreditation process
Meeting THE-ICE Standards of Excellence for Full-accreditation
Two categories of Full membership
Full accreditation status, valid for five (5) years
Display and/or include THE-ICE Membership & Programme Accreditation Certifications across all marketing collateral
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Full Membership Benefits
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Full Membership - AccreditationPLUS Status
Benefits & Entitlement:
Mandatory participation in THE-ICE annual International Student Barometer Survey & receive THE-ICE ISBSB™ Upgraded Topline Report as well as THE-ICE ISBSB™ Director’s Cut Report - institution-specific comparative analysis & findings
Right to nominate partner institutions to join THE-ICE as Full Member with Affiliate Status
b) Benchmarking of Excellence
Exclusive & mandatory for THE-ICE Member Institutions
The world’s only cross-sectorial, cross-institutional TH&E focussed student satisfaction research
Over 40,000 students invited with some 13,500 responses*
Confidential benchmarking amongst peer institutions from THE-ICE network and a wider ISBSB Global Index
Key findings on students’decision making process & expectations
importance /satisfaction levels: ARRIVAL, LIVING, LEARNING & SUPPORT
propensity to recommend , future plans, open comments
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Confidential annual research – THE-ICE ISBSB™ Survey
*based on THE-ICE ISBSB™ Survey 2017 count
Benchmarking Learning – vs Peers of THE-ICE Network & Global Index (International Students)
THE-ICE ISB-SB™ survey report (sample findings)
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Nationality breakdown: THE-ICE (inner circle) vs Global Index (outer circle)
Benchmarking Learning Satisfaction(Domestic Students)
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Key influence – choice of institution (International Students)
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Learning satisfaction international – ABC vs THE-ICE & Global Index
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Arrival satisfaction International students – wave-on-wave 2015 vs 2014
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c) Development of Excellent
THE-ICE IPoE Forum - annual knowledge-sharing gathering
Highly focused theme/sub-themes with international leading experts invited to present
Special paper presentations
Networking with like-minded global peers
Recognition of outstanding TH&E academics/professionals, THE-ICE Hall of Fame, Fellow of THE-ICE Award, Best Paper
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Best practice & Benchmarking Workshops
For internal stakeholders & invited guests only
Develop best practice statements & models – ‘THE-ICE Best Practice Guide’
Professional development/International Exchanges
Staff and student exchange opportunities amongst member institutions
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d) Promotion of Excellence
Promotion of Excellence & Brand Identity
THE-ICE Website – www.the-ice.org
THE e-Bulletin - education sector updates, trends, funding
issues, international student numbers etc
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Focus on 2 charitable organisations (KOTO and Sala Bai Hotel School)
Support under-privileged students at TH&E related training initiatives in developing countries (Vietnam and Cambodia)
Encourage members to engage and contribute
6. Our CSR Partners
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An Australian based quality assurance agency with a robust history and global recognition.
An international network of high quality education institutions
Specialising in tourism, hospitality, events, leisure and culinary arts
Programme accreditation at all levels, from certificate to PHD
Accreditation process is straightforward, self-managed and collegial
Flexible membership options all offering real and recognisable benefits
Credible and robust international benchmarking
Assisting institutions to promote their excellence
Levering the power of the collective to improve education…and lives!
In Summary…
For more information
Dr Craig Thompson
Deputy Chair
THE-ICE Board of Directors
www.the-ice.org
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