Message from the CEO

eBulletinJanuary 2018THE-ICE eBulletin is your tourism & hospitality information hub. This publication aims to provide the latest in education and industry trendsand news to our subscribers. Contributions are most welcome – please email to news@the-ice.org.

Participants from thirteen (13) countries, including Switzerland,the Philippines, United Arab Emirates, the Netherlands, Fiji,Singapore, Thailand, Italy, Hong Kong, Malaysia, Australia, UnitedKingdom and Armenia came together to attended the 11th IPoE

1 First Edition – January 2018THE-ICE eBulletin

THE-ICE 11th IPoE Forum 2017THE-ICE 11th IPoE (International Panel ofExperts) Forum 2017 was proudlyhosted by William Angliss Institute,Melbourne, Australia from 13th to 16th

November 2017.

THE-ICE CEO, Ms Pauline Tang,and General Manager, Ms JaneGentle, attended the INQAAHEConference 2017 and UNESCORegional Meeting in Bahrain.

Under the patronage of HisHighness Sheikh Mohamed BinMubarak Al-Khalifa, the DeputyPrime Minister and Chairman ofthe Supreme Council for theDevelopment of Education &Training, the INQAAHE 2017Conference was hosted bythe Education & Training QualityAuthority (BQA) with the theme‘Between Collaboration andCompetition: The Promises andChallenges for Quality Assurancein Higher Education’.

THE-ICE continues to grow from strength tostrength, with 2017 proven to be anothersuccessful year of membership growth andglobal partnership! We welcomed StendenUniversity Qatar as our first new Full Memberfrom the region and celebrated the successfulpre-accreditation application of Swiss Schoolof Tourism and Hospitality (SSTH)!

INQAAHE Conference & UNESCO Regional Meeting - Bahrain

We take great pride in making history with the implementation ofthe MoA (Memorandum of Agreement) signed with NVAO in TheNetherlands. We are in the process of conducting joint-accreditationwith NVAO of five leading Dutch hotel schools. Furthermore, we arealso assisting a leading University from Chiang Rai, Thailand in theirTHE-ICE full-accreditation application process.

Based on the positive experience with NVAO, THE-ICE will continueto explore similar partnerships with peer accreditation agencies inthe Asia Pacific region in 2018!

Pauline TangCEOTHE-ICE

THE-ICE General Manager, MsJane Gentle, visited incomingMember, Stenden University,Qatar (SUQ).

INQAAHE Board of Directors

His Excellency Dr. Ahmad bin Abdullah Humaid Belhoul Al Falasi, Minister of

Higher Education, UAE, Dr Badr Aboul-Ela, Director CAA and Ms Pauline Tang at the INQAAHE Conference

THE-ICE CEO, Ms Pauline Tang, has served on the INQAAHE boardsince 2013, with the INQAAHE Conference 2017 being the firstofficial event Pauline attended as Vice President of thisinternational umbrella network for quality assurance agencies.

On the final day of the INQAAHE Conference 2017, THE-ICE alsojoined other invited participants at the UNESCO Regional Meetingin Quality Assurance in Higher Education for the Arab States.

THE-ICE visits Stenden University, Qatar

SUQ management team, Dr Ivan Ninov, Dr Nandini Aliner, Dr Girish

Nair dine with THE-ICE General Manager, Jane Gentle at the Souq

Waqif in Doha.

2017 Highlights

Mr Jan Willem van Brouwershaven was awarded Best Paper

THE-ICE 12th IPoE Forum2018 will be proudly hostedby Dusit Thani College,Bangkok, Thailand.

Forum, where, for the first time, theForum adopted the Roundtable WorldCafé approach, enabling participants toshare their knowledge and gain valuableinsight through the power of thecollective..

2017 by THE-ICE Executive ReviewCommittee for his paper “The need forchange at Dutch Hotel ManagementSchools”. The award was presented byTHE-ICE Deputy Chair, Dr CraigThompson, and THE-ICE CEO, MsPauline Tang during THE-ICE IPoE Forum2017 Gala Dinner.

During the visit, Jane met withDr Ivan Ninov (ExecutiveDean), Dr Nandini Alinier(Academic Dean), Dr GirishNair (Programme Leader,IHM), Dr Ali Abdaliah(Programme Leader, TM), MrOtmane Sadoki (Head ofAcademic Support), MrsGulbahar Abdallah (QACoordinator) and TahiraMakda (SUQ facultymember) and was given aguided tour of the campus bythe Executive Dean.The visit provided THE-ICE anopportunity to see firsthandthe commitment anddedication of SUQ to TH&EEducation.

Best Paper Award

View THE-ICE 11th IPoE Forum 2017 highlights video here.

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CDU takes hospitality training to Timor-Leste

THE-ICE CEO formally opens Pacific TAFE Tourism and Hospitality Centre in Nadi, Fiji

Member News & Innovations

First Edition – January 2018

THE-ICE appoints General Manager

CEO of THE-ICE, Ms Pauline Tang,officially opened The University ofthe South Pacific’s (USP) NadiHospitality and Tourism TrainingCentre on August 18th 2017 in Fiji.

The Centre, an investment ofFJ$1.3m, will conduct training forCertificates offered throughthe Pacific Technical and FurtherEducation (Pacific TAFE).

THE-ICE is proud to announce theappointment of Ms Jane Gentle tothe role of General Manager.

Jane joined THE-ICE in December2015 as Project Manager, whereshe embraced THE-ICE’s collegialand customer-service focusedcorporate culture with ease.

Jane will continue to work closelywith THE-ICE CEO, Pauline, to provide operational managementover a diverse range of areas. Her appointment as GeneralManager will see Jane providing assistance and support tomembers through the accreditation process and, step up inpreparing THE-ICE ISBSB™ survey findings into institution-specific Director’s Cut reports.

Jane brings to the role a strong background and experience inbusiness management, marketing, strategic businessinitiatives, and stakeholder relations, and is looking forward tobuilding strong, long-lasting relationships with our membersand business alliance partners.

The simulated training centre has a commercial kitchen, arestaurant and bar, classrooms, and staff offices, for thedelivery of Hospitality, Commercial Cookery & Culinary andPatisserie programmes for students in Fiji. The ExecutiveDirector of Pacific TAFE, Mr Hasmukh Lal, emphasised that USPwill soon become a ‘one stopshop’ in culinary and hospitalityeducation, allowing students tocomplete their learning journeywith Pacific TAFE from Certificatelevel III to Diploma level 5 andhave pathways into degreestudies.

Official opening of USP’s NadiTraining Centre in Fiji

Celebrating the auspicious occasion

Charles Darwin Universityhospitality staff aredelivering first-of-its-kindhospitality training inTimor-Leste. Two CDUVocational Education andTraining staff are living in-country to deliver trainingand expertise, and workwith local agencies to buildworkforce capabilities inthe hospitality industry.

School of Service Industries head and project leader Bharat Desai, Pro Vice-

Chancellor VET Christine Robertson and VET Senior Advisor and Curriculum

Developer Stuart Cooper

CDU’s Pro Vice-Chancellor VET Christine Robertson said theprogramme would help Timor-Leste build a successfulhospitality industry to support growth in its tourismindustry. Click HERE to read the full article.

SSTH students sweeten the day

Each September, the “Fall in Love” Gourmet Market by starchef Andreas Caminada takes place in Fürstenau, the world’ssmallest city. Students of the Swiss School of Tourism and

Hospitality (SSTH) in theCollege of Applied Sciencesactively assist in this popularevent being carried out, aswell as hosting their ownmarket stall. This year, SSTHstudents sweetened the daywith the dessert stall. ClickHERE to read the full article.

SSTH Career Day 2017

top employers.

29 companies and hotels introduced themselves to studentsat the 2017 SSTH Career Day, giving an overview of theircorporate culture and career opportunities. In recent yearsthe school has welcomed well-known Swiss hotels,international hotel chains, various cruise organizers, airlinesand other international tourism companies.

Students and company representatives could have one-on-one discussions about future employment possibilities in aninformal atmosphere, and pre-selected students had theopportunity to interview for available positions, supported bypractical workshops run prior to Career Day.

Also in September, the SwissSchool of Tourism andHospitality (SSTH) hostedtheir annual Career Day,giving students an insight intothe fascinating workingenvironment of hospitalityand tourism, and thepossibility to be recruited by

Students and industry engage at the SSTH Career Day

In her address, Pauline congratulated Pacific TAFE for the state-of-art facility and a simulated training centre for enthusiasticlearners who are interested in pursuing a career in thespecialised fields of hospitality operations, commercial cookery,and patisserie. She added that the Centre compliments andcomplements the effort of stakeholders in the field of tourism,preparing for and addressing significant tourism growth.

Pauline was also interviewed by ABC’s Bruce Hill about theCentre opening - click HERE to listen to the interview online.

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William Angliss Institute Iron Chef All Stars

These students come from a range of countries includingJapan, Korea, China, Malaysia and Indonesia. “We are makingthe most of this amazing opportunity to work so closely withan Iron Chef. Cooking at the Opera House with all these chefswas a surreal experience and I learnt so much” WAI studentSunny said.

Click HERE to read the full article.

IMC University of Applied Sciences Krems,Austria

IMC Krems Tourism and LeisureManagement graduate VerenaBeer has received the BestISCONTOUR 2017 Research PaperAward for her master thesis,which was titled Food ChoiceValues at Home and on Holiday:A Value-Based Comparison.Almost exactly a year ago, insummer 2016, Verena Beersubmitted her thesis – for whichshe received the ISCONTOUR

Verena Beer, a recent graduate of IMC UAS Krems,

Austria

2017 award – and shortly afterwards completed her finalexamination for the Tourism and Leisure Management masterprogramme at IMC Krems. She now works in conferencemanagement in Vienna, specialising in the medical sector. ClickHERE to read the full article.

Alumni News

William Blue College of Hospitality Management

There is a world of opportunityavailable in the hospitalityindustry that many do not realiseexists. William Blue eventmanagement student RebeccaWheatley, graduating with aBachelor of Business (EventManagement), has alreadyearned a successful position asoperations event executive atIMG Culinary. Part of her jobincludes helping run several ofIMG's much-loved culinaryevents, including Taste of Sydney,Taste of Melbourne and MargretRiver Gourmet Escape.

Rebecca Wheatley, a graduating student of the William Blue Bachelor of

Business (Event Management).

Group will offer preferential incentives to associates andchildren of active IHGMA members, who are interested inpursuing higher education at any SEG member school orenrolling in the summer courses offered by Swiss EducationAcademy.

Click HERE to read the full article.

Swiss Education Group strengthens ties with Indonesia

Glion Institute of Higher Education

Jessica Wong graduated from Glion in2010, having studied the PG Certificatein Hospitality Relations. After securing asuccessful internship in public relations,she was hired by one of her favouriteclients, The Peninsula Hotels, as Directorof Public Relations in their Beverly Hillsin-house team. She credits a large partof her success with the resilience thatshe learned while studying at Glion.

“I move on quickly and focus on thereasons for rejection,” she says. “Did Inot do my research? What changes can I

Glion graduate Jessica Wong

landed her dream job in Beverly Hills

Blue Mountains International Hotel Management School - Torrens University

Benita Nathania Bunawan wasselected as one of five finalists fromacross Asia and awarded the inauguralRising Star Award at the annual BMWHotelier Awards in Macau inDecember.Benita has been studying withBMIHMS at Torrens University for thepast two years at the Suzhou Campusin China, and looks set for a brightfuture in the industry once shecompletes her final placement as aManagement Trainee in Phuket,Thailand. Click HERE for details.

William Angliss Institute students in Sydney have sharpenedtheir skills by assisting with the Iron Chef All Stars 2017charity dinner at the Sydney Opera House on the 2nd ofAugust. Following the event, the Iron Chefs generously gavetheir time to provide students with an interactive Masterclassat the Sydney campus on the 3rd of August.

Swiss Education Group andthe Indonesian Hotel GeneralManager Association(IHGMA) signed aMemorandum ofUnderstanding (MOU),whereby Swiss Education

make next time? You’re going to hear no a lot and dwellingon it will just slow you down”.

To read more about Jessica’s journey, click HERE for the fullarticle.

Click HERE to read a candid interview with Rebecca,conducted by Concrete Playground in partnership withWilliam Blue College of Hospitality Management.

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Editor Note: Contents of the Bulletin are submitted by members and networks, compiled by THE-ICE. Although the responsibility ofcontent remains with members and networks, THE-ICE reserve the right to edit, make corrections, omit material or do minor re-organisation as required to achieve a reasonable consistent look and feel, to any submitted articles. If the revisions required aremajor, THE-ICE will contact the member or network (author) before publishing the material.

First Edition – January 2018

Contact Us

Article and event information contributions are most welcome, please email news@the-ice.org

For information on THE-ICE accreditation and membership, please email accreditation@the-ice.org

THE-ICE Business Alliance Partner, RussellPartnership Technology, launches HOTS V.8

Corporate Social Responsibility

The hospitality management simulationprogramme, HOTS, is a core product ofRussell Partnership Technology and isconstantly developed to mirror industrydevelopments, trends, and requirements.

This latest release, Version 8, is a furtherenhancement to the world’s leading hotelmanagement simulation.

The full list of updates and developmentsis available HERE.

INQAAHE 11th Biennial Forum 2018

Proudly hosted by the Tertiary Education Commission, theINQAAHE 11th Biennial Forum will be held at the Le MeridianHotel, Mauritius, from 2nd – 4th May 2018. The theme of thisyear’s forum is ‘Quality is in the Eye of the Beholder:Relevance, Credibility, and International Visibility’. Moredetails are available on the conference website.

Registration is now open. Early bird closes 15th March 2018

Upcoming International Events

International news

EuroCHRIE 2018

The European Federation of the International Council onHospitality, Restaurant, and Institutional Education(EuroCHRIE) will host their 2018 conference in Dublin,Ireland, from 6th – 9th November.

The theme of this year’s conference is ‘Be Inspired’. Theconference committee invites submissions of papers orposter presentations. Full details of paper submissions andthe conference are availableon the conference website.

Early bird registrations close6th July 2018.

THE-ICE CSR partner KOTO’s Class 26 & 27graduate

One of THE-ICE’s corporatesocial responsibility (CSR)partners, KOTO, hosted the2017 Graduation Ceremony forClasses 26 & 27 at the UnitedNations International School ofHanoi. The 44 bright younggraduates have completed atwo-year long intensive trainingprogramme and have receivedan internationally accreditedCertificate III in Hospitalityfrom Box Hill Institute inAustralia.

KOTO’s philosophy is in theirname - Know One, Teach One.One successful graduate oftheir programme is Dang VanQuyet, who completed theKOTO training programme in 2015.

After his circumstances forced him to quit school and move toHanoi to work, Quyet ended up on the streets shining shoes.Unable to pay his living expenses, he spent most of his timeliving on the streets and was arrested by the Police and sent toSocial Welfare Centre in Ha Tay province in 2011. Quyetrespects the opportunity he has be given with KOTO, as he hadlittle work experience before joining KOTO.

THE-ICE, assisted by William Angliss Institute and the attendees ofTHE-ICE 11th IPoE Forum 2017, raised over $800 at the Gala Dinnerin support of KOTO.

(L to R) KOTO International Partnership & Engagement Manager, Huong Dang, Perry Hobson from THE-

ICE Board of Directors, and THE-ICE General Manager Jane Gentle meet

during APacCHRIE 2017 in Bali

ISCONTOUR 2018The 6th International Student Conference in Tourism(ISCONTOUR) will be held from 14th – 15th May 2018, at IMCUniversity of Applied Sciences Krems, Austria. More detailsare available on the conference website.

Early bird registration closes 16th April 2018

THE-ICE IPoE Forums, open to members and non-membersof THE-ICE, are unique events providing participants theopportunity to engage with invited keynote presenters, aswell as to discuss key issues and trends with global academicand industry leaders in the field of tourism, hospitality andevents (TH&E).

A call for papers will be extended in early 2018, invitingpapers on the Forum theme ‘Creating Advance LearningExperience’.

THE-ICE 12th IPoE Forum 2018

THE-ICE 12th IPoE (International Panel ofExperts) Forum 2018 is to be proudlyhosted by Dusit Thani College, Bangkok,Thailand, from 12th - 15th November 2018.