1. Abstract of the Study

The Manila Electric Company, also known as Meralco, is the Philippines' largest distributor of

electrical power.

The word MERALCO, is an acronym for Manila Electric Railroad And Light COmpany, which

was the company's original name from 1903 to 1919.

MERALCO is the Metro Manila's only electric power distributor and holds the power

distribution franchise for some 22 cities and 89 municipalities, including the whole of Metro

Manila and Mega Manila region.

Mission

is to provide our customers the best value in energy, products and services.

Vision

is to be a world-class company and the service provider of choice.

Corporate values

Customer service Passion in knowing and understanding customers and responding to

their needs, with the objective of ensuring total customer satisfaction and loyalty because they

believe that customers are their reason for being.

Performance creating and enhancing value for all their stakeholders (customers,

employees, investors and the communities they serve). Proactively seeking and implementing

opportunities that drive and sustain higher levels of organizational performance and growth,

cost-effectiveness and efficient delivery of services. Organizational agility, a sense of urgency

and creativity are key to achieving these.

Accountability/Empowerment accepting responsibility, assuming ownership and taking full

accountability for all their actions whether decisions or behaviors in the delivery of services and

management of resources, in our public and private spheres in whatever level we are in the

organization.

Integrity/Transparency Faithfully and fully living up to all responsibilities and obligations as

employees of a power and energy company; behaving at all times in accordance with ethical and

corporate governance standards.

Teamwork/Collegiality Harmonious collaboration, synergy and motivation among their people

at all levels and across all activities; moving with a greater sense of purpose and sharing

responsibility for the Company’s success towards “One Meralco”.

Malasakit giving total dedication and commitment to Meralco as exemplified by performing

their very best n every endeavor; with great concern for the Company, its resources and its

stakeholders – customers, employees, investors and the communities they serve.

Makabayan Commitment to making a positive impact in the lives of the Filipino people by

doing their share in the interest of nation-builting and undertaking high-impact initiatives that

support and contribute to the economic and social development of the Country.

1.1 Objectives of the study

The purpose of this study is to differentiate the level of work related stress in different

departments in Manila Electric Company (Meralco) such as Operations, Human resource and

Customer service as a basis in formulating recommendations to manage its impact on the

productivity of its employees.

Significance of Study

This section will provide brief description on the various significances of the study.

To students. The study will enable the students to realize the realities of the work environment

and to help them choose the kind of career that they will enter when they graduated.

To business practitioners. The study will be a reference to managers of firms, businesses and

corporations in future decision making and in the formulation of their policies and strategies that

would be implemented which is appropriate in stress management programs.

To employees. , may learn to identify ways that stress affects their work performance and may

enable them to make necessary action to cope with stress.

To future researchers. The study will serve as the basis for future researchers as their guide. The

study can also open new developments in the related field/area.

Moreover, this study would be a basis not only for Meralco but other businesses in other

industries with regard to their management in deciding whether to consider corporate

restructuring as part of their strategies for the future and as reference for future decision-making.

1.2 Major Hypotheses

Null Hypothesis: Stress at work has no impact in the productivity of the employees of Manila

electric Company.

Alternative Hypothesis: Stress at work has an impact in the productivity of the employees of

Manila electric Company.

Scope and Limitations

This study focuses on the work related stress of employees in three departments of Manila

Electric Company such as; Human Resource, Operations and Customer Service. The study will

be conducted on Manila Electic Company Head Office in Ortigas, Pasig City, Pasig Sector in

San Joaquin, Pasig City, Pasig Business Center in Sagad, Pasig City with its employees (rank

and file). The study is also limited in terms of collecting information which are confidential in

nature and is for the best interest of Manila Electric Company.

1.3 Methodology

This study utilized the descriptive research method employing the survey technique using the

adapted questionnaire made by The American Institute of Stress to evaluate the level of stress of

the employees of Meralco in different departments such as; Human Resource, Operations and

Customer Service. The adapted questionnaire was given to the rank and file employees under

study. A total of 60 respondents participated in the survey. Mean, standard deviation, coefficient

of variation, independent’s z-test and analysis of variance (ANOVA) was the statistical measures

used in the study.

1.4 Major Findings

1.5 Conclusion

1.6 Recommendations

2. Introduction of the Study

2.1 Background of the study

Stress is defined as a particular relationship between the person and the

environment that is appraised by the person as taxing or exceeding his or her resources

and endangering his or her well-being. Stress can manifest itself in the form of an

incredibly wide range of negative feelings and lead to an even wider range of outcomes.

An alternative approach can also be discerned suggesting that stress can be a positive

force and that stress can be utilised to improve performance. (Jones & Bright, 2001).

Work-related stress occurs when there is a mismatch between the demands of the job and

the resources and capabilities of the individual worker to meet those demands. (Blaug,

Kenyon, & Lekhi 2007).

In Meralco, Employees in the Human Resource department are the one who’s responsible

in Recruitment, Training and giving set of benefits for its workers. Operation

department’s personnel are the linemen, employees who are checking and repairing the

sub stations, electric lines, transformers and posts. Customer service team are the front

liners. They give service to the consumers by helping them from the application of an

electric line, inquiries and complaints regarding their electricity bills and other matters.