ACADEMIC RESOURCE CENTER

CONCORDIA UNIVERSITY – ANN ARBOR

ARC Student Staff Training & Orientation

Agenda

IntroductionsPaperworkARC overviewStudent worker expectationsConclusionQuestions

Introductions

Please introduce yourself and answer the following questions: What is your role – are you a front desk

worker, tutor, writing consultant, or study group leader?

Before you started working in the ARC, had you ever visited here before?

If so, what was your impression of the ARC?

Online training paperworkCUW human resources paperworkARC paperworkBanner timesheets

Paperwork – Kellie Durham

Submission Time

Time to submit the following pre-orientation online materials: HR confidentiality signature form Student employee handbook signature form Sexual harassment training certificate Completed ANGEL quiz (if printed)

New HR Paperwork

Make sure you receive a Student Employee Forms Packet: I-9 form W-4 form Direct deposit form Student payroll authorization form

New ARC Paperwork

Be sure you complete the following: Sign the sign-in sheet Give us your cell number & (if possible)

permission to text you Confidentiality and ethical agreement Self-evaluation form The times you are available to work in the

ARC & in what capacity

Banner Timesheets

Let’s review pages 3 and 4 in your Student Employment Forms Packet

Any questions on how to submit the time you work in Banner?

Please know that the pay reporting period has changed – it now runs the 1-15 and the 16-end of the month for every month

If you worked for the ARC between August 26 and September 1, you will need to fill out a paper timesheet for the time worked

Pay Rate – ARC Staff

Important information:

New ARC employees will be paid $7.85/hour

Returning ARC employees will receive an additional .20 raise next year if you continue to work in the ARC

What is the ARC?What services and support does it

provide?What does CRLA certification mean?

ARC Overview – Emilee Nieman

Guiding Purpose Statement

Purpose Statement

The Academic Resource Center (ARC) exists to support the mission, values, and goals of Concordia University - Ann Arbor. In doing so, the ARC promotes the academic goals of all Concordia students, faculty members, staff, and administrators. By providing a comprehensive academic support system, the ARC bolsters students and faculty in their quest for educational excellence. This includes access to quiet study space, school supplies (on an individual basis), textbooks, academic counseling, peer tutoring, study groups, writing consultations, and disability support services. The ARC helps faculty members by providing feedback and information learned through sessions with student clients, by conducting pre-exam review sessions and, when requested, in proctoring exams for students requiring accommodation.

 

Know your sheep by name; carefully attend to your flocks  

(Prov. 27:23 – The Message)

ARC Useful Info

Website: http://www.cuaa.edu/Departments/arc/index.html

Facebook: https://www.facebook.com/ArcConcordiaUniversityAcademicResourceCenter

Twitter: ARC@CUAA Google Blogger:

CUAA ARC

Located on the first floor of Zimmerman Library

Hours: M-Th 9am-10pm, Fri 9am-5pm, & Sun 8pm-10pm. Closed Saturdays

Email: ARC@cuaa.edu

ARC Programs and Services

Academic tutoring Writing services Study groups Conversation tables Math assistance Disability support services

ARC Programs and Services (con’t) Workshops Testing Center Classroom, quiet study, and

collaborative work spaces available School supplies for qualified

students Textbook borrowing Athlete study tables

ARC Professional Staff

Kellie Durham Director, Academic Resource Center Coordinator for Disability Support Services

Jessica Luckhardt Instructor – English and Sociology Coordinator for Writing Services and General

Studies

Emilee Nieman Instructor – English and LA 105 Coordinator for Math Tutors

Open position – Academic Resources Assistant

ARC Student Staff

Front desk workersWriting consultantsAcademic tutorsStudy group leaders

Tutors

There are over 20 student tutors employed by the ARC

They offer academic tutoring in over 30 subjects

Tutors are available for one-on-one tutoring and small group tutoring

Tutoring is available by appointment Later this fall, students can make an

appointment with a tutor online through Banner log-in (TutorTrac)

Writing Consultants

Writing consultants provide one-on-one writing help

Writing help is available online, by appointment, or during drop in hours

Later this fall, students can make an appointment with a writing consultant online through Banner log-in (TutorTrac)

Study Groups

Study groups are regularly scheduled, peer-led study communities that provide academic assistance and enrichment for student participants

Study groups for fall 2013: College Algebra Statistics Old Testament Exercise Physiology

Conversation Tables

Conversation tables are regularly scheduled, informal opportunities for students to practice speaking new languages in a casual setting

The fall 2013 conversation tables for German and Spanish are still being finalized

If you have recommendations for conversation table leaders, please let Kellie know

All-Athlete Study Tables

For the fall 2013 semester, Lonnie Pries, the Athletic Director and Head Football Coach, has asked the ARC to host all-athlete study tables

Math tutors and writing consultants will need to work these study tables starting next week

These will be held:o Monday – Thursdayo 7:30pm-9:30pmo In the ARC’s TTC, tutoring space, and in the Library’s

ETC and group study rooms

New: CRLA-Certification

Over the last four months, the ARC has been preparing an application for submission to the College Reading and Learning Association (CRLA) to have our Center’s tutor training program certified. That application will be submitted in the coming weeks. Our goal is to have the ARC’s tutor training program certified with CRLA before the end of the academic year.

New: CRLA-Certification (con’t)

Once the ARC is certified through CRLA, we will be able to certify individual tutors, writing consultants, and study group leaders who meet the following criteria: Attend six (6) hours of in-person training Complete four (4) hours of online

training Tutor student clients for 25 hours

New: CRLA-Certification (con’t)

What does CRLA certification mean? Distinction for CUAA that our learning center is

certified by a well-respected professional organization

Proper recognition for our hard-working, well-trained student staff (looks great on a resume!)

Assurance for our student clients that they are receiving academic assistance from the best in the business

Expectations of ARC employeesScheduling appointmentsClassroom visitsARC AdvisorsARC study employee handbook

ARC Expectations – Jessica Luckhardt

Expectations

Attend at least 3 training sessions per semester Professional and respectful behavior while meeting

with student clients Keep the ARC quiet for those who are here to study Call Kellie if you will be late or sick (cell

734.904.8561 work 734.995.7582) Respond to emails & texts in a timely manner Complete assignments/projects in a timely manner Do your homework after assignments/projects are

completed

Scheduling Appointments

In order to maintain accurate records, please allow the ARC to schedule your appointments with student clients

The green binder contains your availability – we use that information to schedule appointments with clients Please make sure the ARC has updated information on your availability

Please check your email regularly – we can’t confirm the appointment with the client until we hear from you

As much as possible, please hold your appointments in the ARC

ARC Forms

When you meet with a student client for the first time, ask him/her to fill out the Student Self-Assessment form

After the session, complete the Tutoring or Writing Consultant Session Notes form

Ask the student to complete a student client survey Put all forms in the folder in the red tray near

Kellie’s desk If a client doesn’t come, please follow the client no-

show procedure and still complete a Session Notes form

Classroom Visits

Class visits: Formalized Policy & Procedure 3 formal visits (face-to-face)

Refer to new contact log for deadlines There will be a reminder memo the week of

deadlines Initial & date on log after you have made visit

3 informal contacts (email, flyers, notes on board, etc.) Record in new contact log for deadlines Initial & date on log after you have made contact

You get paid for visiting classrooms & attending training sessions!

FYI – Fall In-Person Training Dates

Saturday, October 12th 3-4pm – Tutoring session techniques

Tuesday, November 12th 6-7pm – Learning styles, MBTI, and Chickering’s vectors

Friday, December 6th 4-5pm – Handling difficult situations/clients

ARC Advisors

ARC Advisors Partner new student staff – or those in a new role –

with returning student staff Advisor will be a guide & a resource for advisee

Also open to returning student staff seeking additional opportunities for enrichment

This is paid professional development

The structure of the program is flexible and evolving: adapt as you see fit Meetings, brainstorming, observations

ARC Advisors (con’t)

ARC Advisors

If you are a returning ARC student staff member and you would like to mentor a new staff member, please sign the sheet

If you a new ARC student staff member and you would like a senior staff member to mentor you, please sign the sheet

We will match you and send you an email letting you know who your ARC Advisor/Advisee is

ARC Handbook

The ARC has created a new student employee handbook, which is currently being edited

We will send the new handbook to you as an email attachment shortly

After you receive the handbook, please take time to read it – we will review the contents in an upcoming training

Conclusion

Presentation summary: The ARC is here to provide support,

resources, and offerings that help CUAA students achieve academic wellness

The ARC is seeking CRLA certification to benefit the entire CUAA community

As ARC employees, we expect you to exhibit professional and respectful behavior – you’re a student leader!

Questions?

Any questions about: The ARC? The CRLA certification process? Our expectations of you as staff

members? Anything else?

Thank you!