accelerate operational efficiency in your virtualized data center
TRANSCRIPT
Cisco Confidential© 2012 Cisco and/or its affiliates. All rights reserved. 1
Accelerate Operational Efficiency in Your Virtualized Data CenterData Center Operations Enhancement Services
August, 2012
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
Common Operational Challenges in the Virtualized Data Center
Improve operational performance
Respond to growing demand for IT services
Increase efficiency of tools and streamline processes
Better manage operational expenses
Get the most out of a virtualized data center
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Compute
Are Your Data Center Operations Ready to Support Virtualization?
Infrastructure
Tools and Automation
Process and Governance
Storage Network
Infrastructure
Tools and Automation
Process and Governance
Infrastructure
Tools and Automation
Process and Governance
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Evolve Your Data Center Operations to Support Virtualization
Converged Infrastructure
Infrastructure
Tools and Automation
Process and Governance
• Different operational approach required
• Tools, policy and process changes needed to:
- Accelerate the provisioning and deprovisioning process
- Adjust to the elasticity of virtualized data center services
- Assure SLA commitments
- Deliver services that are no longer tightly coupled to the hardware
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Services Help Enhance Your Data Center Operations
• Plan: Assess and plan IT operational processes and tools to support a virtualized environment
• Build: Design, test, stage, integrate, and implement operations solutions
• Manage: Evaluate and help optimize your data center management tools and processes
PLAN BUILD
MANAGE
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Accelerate Operational Maturity
PLAN
Operations Support Planning
BUILD
Management Product
Design and Implementation
MANAGE
Management Optimization
Management Solution
Architecture
Management Solution
Integration
Operations Support
Build
Operations Audit
Resiliency Analysis
Data Center Operations Enhancement Services
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Data Center Operations Enhancement Design Services
Management Architecture Service
PLAN
Operations Support Planning
Management Solution
Architecture• Identification of your unique operational requirements via
collaborative workshops• Detailed operational support plan including:
-Organization structure diagrams-Roles and responsibilities matrix-Skills matrix -Workflow diagrams
Activities and Deliverables
Establishes an operational plan for supporting the new dynamics of a virtualized data center
How do I organize my people and processes differently to support a virtualized data center?
Challenge Benefit
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Data Center Operations Enhancement Design Services
Management Architecture Service
PLAN
Operations Support Planning
Management Solution
Architecture• Roadmap to future state management architecture• Comparison of current tools and capabilities to those required• Areas of focus may include:
-Event management-Incident management-Configuration management-Billing and chargeback-Automation/orchestration
Activities and Deliverables
Establishes and considers current environment and known requirements to plan how to get to an enhanced architecture
Do my service management tools provide me with the visibility and control I need to efficiently operate a virtualized environment?
Challenge Benefit
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Data Center Operations Enhancement Deployment Services
Management Architecture Service
• Design and implementation of one or more tools into the management architecture according to the roadmap
• Prepare support resources for administration• May include:- High-level and low-level design documents- Test plan documentation and testing- Product staging, deployment, and user acceptance testing- As-built documentation and transfer of information
Activities and Deliverables
Simplification and accelerated deployment of service management tools
How do I deploy my management tools optimally?
Challenge BenefitBUILD
Management Product
Design and Implementation
Management Solution
Integration
Operations Support
Build
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Data Center Operations Enhancement Deployment Services
Management Architecture Service
• Design, test, and implement customized integration among your service management tools- Interoperability Requirements Doc
- HLD and LLD
- Define design and test cases
- Configure/ integrate products in test environment and execute test plan
- Develop implementation plan for rollout into production
- Operations administration training and documentation on as-built
- Support user acceptance testing
Activities and Deliverables
Reduce risk of error and speed operations by increasing levels of automation and interoperability between tools
How can I provide greater interoperability and shared information among management products?
Challenge BenefitBUILD
Management Product
Design and Implementation
Management Solution
Integration
Operations Support
Build
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Data Center Operations Enhancement Deployment Services
Management Architecture Service
Get the most out of features and benefits of virtualized services through efficient use of skills and standardized activities
How do I build and execute new processes to efficiently make use of the virtualized data center infrastructure and tools?
Challenge BenefitBUILD
Management Product
Design and Implementation
Management Solution
Integration
Operations Support
Build
• Implement standard operating procedures and/or runbooks • Focus on process, governance models, and roles and
responsibilities• Covers:
Activities and Deliverables
- Billing and chargeback- IT Service catalog management- Change management- Service asset and configuration
management
- Incident management- Problem management- Knowledge management- Performance management- Capacity management
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Data Center Operations Management Enhancement Services
Management Architecture Service
• Identifies operating risks to data center applications and IT-based service availability
• Gap analysis• In-depth findings and recommendations, operations
transformation roadmap, reports and leading practices • Other activities include:
- Management tool software upgrade support
- Instrumentation audit
- Production of one or more operational runbooks
Activities and Deliverables
Quickly identify and resolve emerging risks, maintain operational efficiency
How can I ensure management tools and processes continue to reflect evolving needs of the business and the services the data center provides?
Challenge BenefitMANAGE
Management Optimization
Operations Audit
Resiliency Analysis
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Data Center Operations Management Enhancement Services
Management Architecture Service
• Identifies operating risks to data center applications and IT-based service availability
• Gap analysis• In-depth findings and recommendations• Operations transformation roadmap• Reports and leading practices
Activities and Deliverables
Mitigate operational-based risk to IT services that the Data Center provides
How do I establish if my current operations processes are right for the virtualized DC environment?
Challenge BenefitMANAGE
Management Optimization
Operations Audit
Resiliency Analysis
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Data Center Operations Management Enhancement Services
Management Architecture Service
• Analysis of main components of the holistic data center infrastructure
• In-depth and summary presentations• Recommendations, reports and roadmap for improvement
Activities and Deliverables
Improve data center resiliency and identify possible risks
How do I establish the current level of resiliency in my data center?
Challenge BenefitMANAGE
Management Optimization
Operations Audit
Resiliency Analysis
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Benefits
BenefitsGet the Most Out of Your Investment in a Virtualized Data Center Architecture
• Accelerate operational maturity
• Increase operational efficiency
• Improve the processes and tools used in operating a virtualized data center
• Reduce operational costs
• Mitigate risk
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Realize the Full Value of Your IT and Communications Investments Faster
Innovative Solutions
Proven architectural approach that aligns your technology investments with your business objectives
Smart Services
Better visibility, information, and understanding to fuel performance, efficiency, and innovation
Unmatched Expertise
Access to more than 25 years’ networking innovation and leadership practices, methodologies, and tools
Collaborative Approach
Delivers customized services and holistic solutions to meet your needs through the combined expertise of Cisco and our global partner ecosystem
Why Cisco Services?
Thank you.