accessibility guidance for service providers
TRANSCRIPT
Accessibility Guidance for Service ProvidersDr Scott HollierNDIS 2015
2
• Australia’s only independent not-for-profit organisation devoted to increasing access to media for people with disabilities
• Provides expert knowledge and advice on existing and emerging mainstream technologies
• Works as a catalyst for change in multiple areas of access
Who is Media Access Australia?
Who am I?
• Professional: • Director, Digital Accessibility • W3C Advisory Committee
• Academic: • Edith Cowan University, Adjunct Lecturer• PhD thesis ‘The Disability Divide’
• Personal: Legally blind, first-hand knowledge of access issues
Top two questions from NDIS service providers
1. How can I make sure that the information we create and distribute is accessible?
2. How can I make sure that our staff and clients with disabilities can use their computers and mobile devices to receive our information?
Disability and technology: three important factors
• Mainstream computers and mobile devices include a wealth of accessibility features
• Web accessibility is critical in making assistive technologies work
• NDIA processes, both current and proposed procurement, favour specialist products and vendors over mainstream
Creation of service providers resource
• Guide created to provide practical, hands-on support to NDIS service providers
• Several service providers provided input into the guide to ensure it’s relevance
• Role-based approach to ensure that accessibility can be implemented across an organisation
The guide
Service Providers Accessibility GuideA quick reference guide for accessible communications
Structure
• How people with disabilities use online information
• Producing and distributing your messages for people with disabilities
• Helping people with disabilities receive your messages
Staff training exercise
• Audience: all staff• Provides basic overview of legal
requirements• Training exercise: use of screen
reader on website or app to highlight the user experience and related challenges
Policy and legislation
• Audience: policy officers• Requirements of Australian
government DTO (Web, documents) • Requirements of UNCRPD• Relevant web and ISO standards
Website and app accessibility
• Audience: ICT professionals• Focus on W3C WCAG 2.0 ISO standard
and WCAG2ICT for app support• Guidelines include use of alternative
text, captioning videos, colour contrast, navigation, predictable ways of using, helping users avoid and correct mistakes, content accessible by keyboard
Document creation
• Audience: content producers• How to determine the best document
format (HTML, Word, PDF) • HTML techniques such as no ‘click here’,
styles, layout • Word: techniques such as use of styles,
accessible tables, alternative text• PDF: techniques include effective tagging,
creating from accessible source document
Email and social media
• Audience: marketing and communications• Structuring emails in an accessible way
including text alternatives and labels • Facebook: providing accessible layouts
and structures • Twitter: using accessibility-related
hashtags such as #a11y• YouTube: providing captions on videos• Blogs: accessible layout tips
Accessibility features in popular products
• Audience: carers, support staff, individuals with disabilities
• Helps with decision-making process on: • Should computers be upgraded? • Is one OS better than another to meet
the individual need?• Are there apps available that can help?
Desktop - Windows 7/8.1/10
• Change the icon and text size • Mouse pointer size & movement • High contrast colour themes• ToggleKeys• Visual alerts• On-screen keyboard • Magnifier (touch 8+) • Narrator screen reader (touch 8+)• Cortana (workaround to turn on) • NVDA: free alternative to Narrator
Desktop - Mac
Improvements over Windows: • Better screen reader
VoiceOver • Braille display supportHowever… • VoiceOver doesn’t work with
the Office suite, works mostly with OpenOffice for Mac
Mobile & tablet – Apple iOS
iOS (IPhone/iPad) • Great access: VoiceOver,
zoom, captioned video, colour changes, switch key
• App compatibility improving, AppleVis good crowdsourcing advice website
Mobile & tablet – Google Android
Google Android phone and tablets: • Talkback screen reader, magnifier,
colour contrast adjustments (5.x), global caption support
• Good third-party apps like BIG Launcher
• More affordable than Apple
However…• Only really a viable alternative if
running Android 4.2+
Wearables – current
Apple Watch: • Includes some iOS features
such as VoiceOver, zoom, audio in one ear
Android Wear: • Android 5.1.1+ contains limited
accessibility features including zoom, colour correction options
Get your free copy of the guide now
• Available to download via our Digital Accessibility Services website.
Need help with digital accessibility issues?
• Professional Certificate in Web Accessibility (PCWA)
• Digital Accessibility Maturity Assessment• Accessible content workshops• Website testing and auditing• Document remediation
For more information contact Geoff Knight E-mail: [email protected] Web: www.digitalaccessibilityservices.com.au
Further information
• E-mail: [email protected]
• Telephone: • (02) 9212 6242 (head office) • (08) 9311 8230 (direct)
• Website: www.mediaaccess.org.au• Twitter: @mediaaccessaus